ERP: “Enterprise Ressource Planning”yvan.cognasse@oracle.com

Applications Technical Architect, Oracle EMEA

My Blog: www.OracleInsight.net

Qu’est-ce qu’un ERP ?

Agenda

• Définition d'un ERP

• Consultant ERP

• Le marché– Quelques chiffres

– Les principaux ERP propriétaires

– Les ERP Open Source

– Les autres logiciels de gestion

• Etude de cas : Oracle– Démonstration

– Solution

– Architecture

– Stratégie

Définition d’un ERP

• Caractéristique–Emane d’un concepteur unique–Garantie l’unicité des informations–Garantie la piste d’audit–Peut couvrir l’ensemble du SI– Implémentation modulaire

• Objectif : Homogénéiser le SI de l'entreprise avec un outil unique couvrant un large périmètre de gestion

–La gestion des achats–La gestion des ventes–La gestion comptable : comptabilité client, fournisseur,

immobilisations, personnel–Le contrôle de gestion–La gestion de production (planification, ...)–La gestion des stocks (logistique)

Définition d’un ERP : Nouveaux Enjeux

Business Requires:

Agility

Visibility

Efficiency

"In a time of accelerating turbulence, the valuation of a company will be strongly

affected by how it executes change."

Business now evolves faster than systems are able to react…

…The result is reduced business performance

Définition d’un ERP : The Business Execution GapP

erfo

rman

ce

Time

BusinessExecutionGap

Source: Gartner

BusinessSystems

BusinessEvolution

80% Maintenance20% New Projects

IT Spending and Demand Survey

Définition d’un ERP : Bénéfices pour l’entreprise

• Challenges–Multiple saisie des mêmes informations dans des SI distincts–Coût de Maintenance de systèmes hétérogènes–Développement d’interfaces informatiques entre différents SI–Adaptation du SI aux nouveaux métiers, services, produits de

l’entreprise

• Principaux bénéfices–Pas de redondance d’informations–Pas de restitution divergentes–Multilingue et multidevises (multinationales)–Meilleure coordination des services. –Meilleure maîtrise des stocks–Normalisation de la gestion des Ressources Humaines–Etc.

Définition d’un ERP : Bénéfices pour l’entreprise

Efficiency–Open – standards based–‘Closed loop’ processes–Low cost infrastructure

Agility–Process innovation–Business configurable–Easily extended

Visibility–Embedded–Vertical & horizontal–Real-time & historical

…

Per

form

ance

Time

BusinessEvolution

BusinessSystems

Définition d’un ERP : Adaptabilité de l’ERP

• Challenge– Fonctions standards de l’ERP s’adaptent aux principales règles de gestion

des entreprises (achats, ventes, logistique, …)

– Cependant, chaque entreprise est unique et les ERP ne peuvent pas s’adapter en standard à tous les cas particuliers d’entreprises

• Approches classiques– Revoir les règles de gestion spécifiques pour les adapter au progiciel :

implique une analyse préalable des processus et une réflexion à mener par la maîtrise d’ouvrage puis une bonne conduite du changement, lors de la mise en place du progiciel.

– Réaliser des développements spécifiques : souvent coûteux (en développement et maintenance) et techniquement risqués car pouvant impacter tous les modules

• Nouvelles Approches pour réduire le “Business Execution Gap”– Solutions ERP verticalisées par industries à partir d’un noyau commun

– Solutions ERP hautement configurables (vs. développements)

Définition d’un ERP : Budget

• Variables– Nombre d’utilisateurs du progiciel et Nombre de modules à implémenter

• Postes de coûts– Infrastructures et du matériel

– Licences du progiciel (par utilisateurs, par processeurs, par employés, engagement système)

– Ressources humaines extérieures (consulting)

– Ressources humaines internes

– Coûts de maintenance du progiciel et des montées de version (22%)

• Budgéter chaque phase du projet– Etudes préalables et/ou détaillées

– Phase de développements/paramétrages

– Préparation et réalisation des tests

– Formation des utilisateurs finaux (« end users »)

– Bascule de l’ancien au nouveau système, reprise de données

Consultant ERP

• Vocation– Conseiller ses clients dans le choix d’un ERP au cours d’une phase

d’analyse et d’audit des processus de gestion de l’entreprise

– Adaptation des processus à l’ERP retenu

– Rédaction des cahiers des charges fonctionnels préalables au paramétrage de l’ERP

– Rédaction d’un dossier de paramétrage et réalisation du paramétrage de l’ERP

– Préparation des recettes applicatives

– Réalisation et validation des recettes

• Typologie– Consultants techniques : architecture, développements spécifiques,

optimisation, intégration

– Consultants fonctionnels : rédaction des cahier des charges, dossier de paramétrage, préparation des plannings de tests, réalisent les tests, valident la recette, mise en production, support post-production

Consultant ERP : phases d'un projet ERP

• Méthodologie des consultants– Etude préalable

• Formalisation des règles de gestion, voire révision de ces règles,

• Formalisation des spécifications fonctionnelles, requiérant des compétences fonctionnelles et métier (souvent menée par des consultants fonctionnels extérieurs en étroite collaboration avec les employés du métier concerné)

– Les développements/paramétrages, rédaction du cahier de paramétrage

– La préparation et la réalisation des tests

– La formation des utilisateurs et l’accompagnement vers le changement

– La bascule de l’ancien vers le nouveau système, le contrôle de la reprise correcte des données (exemple : écriture comptable d’initialisation)

Le marché ERP : Les principaux ERP propriétaires

• SAP

• Oracle (PeopleSoft, Siebel, JD-Edwards, etc.)

• Microsoft

• Lawson

• SSA Global and Geac

• SAGE

• Etc…

Applications

Infrastructure

Le marché ERP : Selon Gartner

PeopleSoft ContractsServices

Customer Data HubServices

Loan demand

UnitedLoanStarLoan

Contract proposal

Find customerinformations

Send rate requestStarLoan

UnitedLoan

Internet Intranet

Le marché ERP : Orientation « Business Process »

Le marché ERP : Les ERP Open-Source

• Caratéristiques– Relayés par des partenaires (SSII, cabinets de Conseil) pour le support

– Implémentation moins cher (pas de coût de licence) mais nécessité d’inclure dans le calcul du coût d'acquisition total les frais de maintenance et de l'assistance technique

• Exemples d’ERP Open Source– Aria

– Compiere

– ERP5

– Fisterra

– OFBiz (Open for Business)

– Value Enterprise

– Tiny ERP

– Etc…

Le marché ERP : Les autres logiciels de gestion

• Caratéristiques– Best-of-Breed– Non intégré– Hautement Spécialisé par secteur d’activité et industrie– Technologies hétérogènes

• Exemples de logiciels de gestion (acquisitions Oracle)– Demantra (Manufacturing Industries)– Agile (Manufacturing Industries)– G-log (Manufacturing Industries)– Retek (Retail)– ProfitLogic (Retail)– Portal (Communications)– MetaSolv (Communications)– i-flex (Banking)– SPL (Utilities)– 360Commerce (Retail)– TempoSoft– Net4Call (Communications)– AdminServer (Insurance)

Source:Applistructure: The Next Big or Bust Thing for Enterprise ApplicationsAMR Research Report, 1/3/05

Le marché ERP : Appli-structure

Etude de cas Oracle

• Démonstration–Go!

• Solution

• Architecture

• Stratégie

• Fondée en 1977• 18 md $ de revenus en 2007• 33% de marge d’exploitation• Présent dans 145 pays• 13 % du revenu en R&D

L’offre des solutions• Oracle Database• Oracle Fusion Middleware• Oracle Applications• Oracle Services: Education, Assistance, Consulting et

On Demand

Les chiffres clés

• 286,000 clients

• 235,200 clients des Bases de Données

• 37,500 clients des Applications Oracle

• 53,800 clients d’Oracle Fusion Middleware

• 74,000 employés dans le monde entier

• 14,000 dévelopeurs

• 8,000 experts en consulting

• 19,500 partenaires dans le monde

Le Plus Grand Fournisseur de Business Software

Les Revenus Apportés par les Applications Oracle

FY07

• 1.6 md $ grâce aux nouvelles licences pour les applications

• 4.7 md $ grâce au software, assistance et revenus des services

FY08 Q1

• 376 md $ grâce aux nouvelles licences pour les applications

• 1.3 md $ de revenu apporté par Total Application Software- Nouvelle licence de software- Mises à jour- Assistance du produit

FY08 Q1 : Revenu total par région

AmericasAmericas52%52%

$2,375 M$2,375 M

EMEAEMEA36%36%

$1,530 M$1,530 M

Asia PacificAsia Pacific13%13%

$624 M$624 M

Architected for the customer

Architected for the back office

Architected for the Internet

Architected for IT

Etude de cas Oracle : Evolution fonctionelle

Mainframe ApplicationsMainframe

Applications

Client-ServerApplicationsClient-ServerApplications

Internet Applications

Internet Applications

Service OrientedApplications

Service OrientedApplications

Etude de cas Oracle : Evolution technologique

Etude de cas Oracle : Architecture

Adaptive Adaptive ArchitectureArchitecture

User User InteractionInteraction

Business Business Intelligence Intelligence and and ReportingReporting

PersonalizatiPersonalizationon

Data Data ManagemenManagementt

Process Process Integration Integration and Eventsand Events

Availability, Availability, PerformancPerformance and e and ScalabilityScalability

Lifecycle Lifecycle ManagemenManagemen

tt

SecuritySecurity

DatabaseApplicationClient

User Interface Application logic Database logicW

eb S

erver

Java Engine

BI & Reporting

User InterfaceGlobal Single Data Model

Model

Business Intelligence

ExcelAdd-In

Etude de cas Oracle : Architecture

• Scale Up and Out

• Resource Pooling & Sharing

– Oracle Fusion Middleware

– Oracle Databases

– Oracle Storage Management

• Distribute Peak Loads

• Centralized Management

• Maximum Reliability

Etude de cas Oracle : Grid Computing

Results based Results based on user, role and on user, role and

responsibilityresponsibility

Global Search, Global Search, with category with category drop-downs drop-downs

“For every 1,000 workers, Enterprises waste $2.5 million per year due to an inability to locate and retrieve information.”

IDC, The High Cost of Not Finding Information

What is it?• Omnipresent, simple, fast, easy search

– Common enterprise application objects (PO, Invoice, customer, etc.)

– Menu items

– Documentation

– Notifications

Why?• Increases productivity: less time

searching, more time doing.

• Lowers training costs.

• Decreases duplicative work, increases collaboration.

• Promotes access: increases use of self-service applications.

Ubiquitous Search-based Navigation

Etude de cas Oracle : Architecture : Search

• Get rapid results with an out-of-the-box mgmt reporting system

• Get the rightinformation with role-based dashboards

• Get complete information with seamless drilldowns

Daily Results,Daily Results,Flexible PeriodsFlexible Periods

Flexible ComparisonsFlexible Comparisons

MultipleMultipleCurrenciesCurrencies

Graphs /Graphs /TrendsTrends

PerformancePerformanceMeasures (KPIs)Measures (KPIs) Reports w/Reports w/

DrilldownDrilldown

Related linksRelated links

Make better and faster decisions at dramatically lower cost

MultipleMultipleViews & ActionsViews & Actions

Etude de cas Oracle : Architecture : BI

Etude de cas Oracle : Architecture : Reporting

• Ensure patch compatibility with customer’s installation and automatically alert for incompatibility

• Leverage faster programs to analyze patch prerequisites

• Generate custom “read me” instructions based on customer-specific setup and configuration

• Automatically consolidate “read me” instructions for multiple patches and eliminate redundant steps

• Automatically detect patches that have already been downloaded(i.e. maintain download history)

Simplify maintenance and minimize system downtime

Etude de cas Oracle : Architecture : Patching

Apps Plug-in: Topology

Etude de cas Oracle : Architecture : LCM

More Value Less Complexity

More Flexibility Less Cost

More Choice Less Risk

Comprehensive Industry Portfolio

Standards-Based Architecture

Designed toWork Together

CompleteComplete OpenOpen IntegratedIntegrated

Etude de cas Oracle : Stratégie

Applications

EnterpriseEnterprise

ManufacturingManufacturingIndustriesIndustries

RetailRetail

CommsComms

BankingBanking

InsuranceInsurance

UtilitiesUtilities

OthersOthers

Acquisition of Best-in-Class Companies~ $35 Billion in Targeted Acquisitions

EnterpriseEnterprise

PerformancePerformanceManagementManagement

IdentityIdentityManagementManagement

ContentContentManagementManagement

MiddlewareMiddlewareManagementManagement

DatabaseDatabase

Systems Systems ManagementManagement

Technology

Total Recall

SOA SuiteAudit Vault

Apps Integration Arch Business Process Mgmt Self Managing Database Grid Computing Oracle Data Guard Real Application Clusters First Comprehensive CRM Suite Flashback Query First Internet Applications Built-in Java VM Partitioning Support Full Applications Implementation Methodology Industry-Specific Business Applications Object Relational Support Multimedia Support Data Warehousing Optimizations

First Unix-Based Applications Parallel Operation

Distributed SQL & Transaction Support Cluster & MPP Support

Total Recall

SOA SuiteAudit Vault

Apps Integration Arch Business Process Mgmt Self Managing Database Grid Computing Oracle Data Guard Real Application Clusters First Comprehensive CRM Suite Flashback Query First Internet Applications Built-in Java VM Partitioning Support Full Applications Implementation Methodology Industry-Specific Business Applications Object Relational Support Multimedia Support Data Warehousing Optimizations

First Unix-Based Applications Parallel Operation

Distributed SQL & Transaction Support Cluster & MPP Support

Multi-version Read Consistency Client/Server Support Platform PortabilityCommercial SQL Implementation

• 1,500 Patents• 1,500 Patents in Progress

1970’s… 2000…1980’s… 1990’s…

30 Years of R&D Innovation

$1.3$1.5

$1.9$2.2

R&D Spending, $B20% CAGR $2.7

FY08FY04 FY05 FY06 FY07

ISV Partners

Oracle

Corporate Administration

Indirect ProcurementIndirect Procurement ProjectsProjects CompensationCompensation

CPMCPM FinancialsFinancials Human ResourcesHuman Resources Real EstateReal Estate

HR ITITHelpdesk HRHR

AnalyticsAnalytics

CustomerDemand &Enterprise

Business OperationsBusiness OperationsSupply ChainPlanning

Supply ChainExecution

Merchandise Plng.& Optimization

Merchandise Operations

Store Operations

Demand Forecasting

MerchandiseFinancial Planning

Assortment Plng.

Item Planning

Category Mgmt.

Price OptimizationPromotion Planning& Optimization

Point-of-Sale

Store InventoryManagement

Returns Mgmt.

Workforce Scheduling

Learning Mgmt.

Store Helpdesk

Workforce Comms.

Trade Management

Transportation Management

PIMPIM

SourcingSourcing

Warehouse ManagementWarehouse Management

Home DeliveryHome Delivery

ReplenishmentOptimizationReplenishmentOptimization

Advance InventoryPlanningAdvance InventoryPlanning

Supply NetworkOptimizationSupply NetworkOptimization

Value Chain AllocationValue Chain Allocation

Value ChainCollaborationValue ChainCollaboration

Infrastructure

PIMPIM

Invoice Match

Merchandise Mgmt.

Price Mgmt.

Sales Audit

Integration and CollaborationIntegration and Collaboration

Enterprise InfrastructureEnterprise Infrastructure

CRM and MarketingWeb StoreWeb Store LoyaltyLoyalty Call CenterCall Center SalesSales Field SvcField Svc

MarketingMarketing Order Mgmt.Order Mgmt. PricingPricing CTOCTO

Oracle’s Retail Solution: Pre-Acquisition + R&D

ISV Partners

Oracle

Corporate Administration

Indirect ProcurementIndirect Procurement ProjectsProjects CompensationCompensation

CPMCPM FinancialsFinancials Human ResourcesHuman Resources Real EstateReal Estate

HR ITITHelpdesk HRHR

AnalyticsAnalytics

CustomerDemand &Enterprise

InfrastructureIntegration and CollaborationIntegration and Collaboration

Enterprise InfrastructureEnterprise Infrastructure

Business OperationsBusiness OperationsSupply ChainPlanning

Supply ChainExecution

Merchandise Plng.& Optimization

Merchandise Operations

Store Operations

PIMPIMReplenishmentOptimizationReplenishmentOptimization

Advance InventoryPlanningAdvance InventoryPlanning

Supply NetworkOptimizationSupply NetworkOptimization

Value Chain AllocationValue Chain Allocation

Value ChainCollaborationValue ChainCollaboration

Demand ForecastingDemand Forecasting

Merchandise Financial PlanningMerchandise Financial Planning

Assortment Plng.Assortment Plng.

Item PlanningItem Planning

Category Mgmt.Category Mgmt.

Price OptimizationPrice Optimization

Promotion Planning& OptimizationPromotion Planning& Optimization

SourcingSourcing

Warehouse ManagementWarehouse Management

Home DeliveryHome Delivery

PIMPIM

Transportation ManagementTransportation Management

Point-of-SalePoint-of-Sale

Store InventoryManagementStore InventoryManagement

Returns Mgmt.Returns Mgmt.

WorkforceSchedulingWorkforceScheduling

Learning Mgmt.Learning Mgmt.

Store HelpdeskStore Helpdesk

Workforce Comms.Workforce Comms.

Invoice MatchInvoice Match

MerchandiseManagementMerchandiseManagement

Sales AuditSales Audit

Trade ManagementTrade Management

Price ManagementPrice Management

CRM and MarketingWeb StoreWeb Store LoyaltyLoyalty Call CenterCall Center SalesSales Field SvcField Svc

MarketingMarketing Order Mgmt.Order Mgmt. PricingPricing CTOCTO

Oracle’s Retail Solution: Post-Acquisition + R&D

20 of Top 20Pharmaceuticals

Life SciencesLife Sciences

16 of 21 Fortune 500

Natural ResourcesNatural Resources

6 of Top 7 Companies

Oil & GasOil & Gas

13 of Top20 Fortune 500

UtilitiesUtilities

9 of Top 10 Global

Industrial MfgIndustrial Mfg

Over 300OEMs & Suppliers

AutomotiveAutomotive

5 of Top 10 Global

ChemicalsChemicals

65 of Top 100

Consumer ProductsConsumer Products

25 of Top 25 Electronic OEMs

High TechnologyHigh Technology

11 of Top 11

Aero & DefenseAero & Defense

World’s Best Intellectual Property, Most Complete End-to-End Industry Solutions

Complete Solutions by IndustryIndustry Leaders Rely on Oracle Applications

9 of Top 10 GlobalIT Services Firms

Professional SvcsProfessional Svcs

Over 1500Organizations

Public SectorPublic Sector

12 of 13Fortune 100

RetailRetail

3 of Top 5 Airlinesin Fortune 500

Travel & TransportTravel & Transport

All in Fortune’s Global 500

Media / Entertain.Media / Entertain.

9 of Top 10 Academic

Universities

Education & Res.Education & Res.

4 of Top 5Fortune 500

Engr & ConstructionEngr & Construction

10 of Top 10Global Banks

Financial ServicesFinancial Services

Over 300 LeadingProviders

HealthcareHealthcare

20 of Top 20 Service Providers

CommunicationsCommunications

World’s Best Intellectual Property, Most Complete End-to-End Industry Solutions

Complete Solutions by IndustryIndustry Leaders Rely on Oracle Applications

Unrivaled Leadership in Open Standards

BEPL

RBAC

Integrating Your Enterprise

Integrated business processes

Integrated user experience

Integrated business intelligence

Best Practice Processes Optimize business performance leveraging Oracle’s extensive experience & best practices

Process Integration PacksPre-built, out of the box, integrated Oracle Applications for quick implementation, at dramatically lower cost & risk

Foundation PacksCreate custom integrated business processes across any of applications using predefined, application independent objectand service definitions

Powered byOracle Fusion MiddlewareIndustry leading, openstandards based platform

Oracle Delivers Pre-Built Integrated ProcessesApplication Integration Architecture (AIA)

Integrated User ExperienceOracle Enterprise 2.0

NotificationsNotifications

EmailEmail

DocumentsDocumentsDiscussionsDiscussions

Contextual WiringContextual Wiring

CommunitiesCommunities

PresencePresence

PreferencesPreferences

SearchSearchRecentRecent FavoritesFavorites

Lowers risk through a broader choice of solutions and connectivity within and across the enterprise

Out-of-box integration of processes, user-interface and intelligence to reduce cost of deployment and provide flexibility to change

On an OPEN Standards-Based Architecture

INTEGRATED for High-Value and Flexibility

Industry solutions, not just administrative processes, that positively influence market competitiveness

Oracle’s Application StrategyOffers Unprecedented Value

Deliver COMPLETE, Best-in-Class Industry Solutions

Since acquisition, new versions of

applications product lines have been

released

New versions areon the horizon

All backed by Oracle Lifetime Support

Applications Unlimited Ongoing Innovation with Internal Development

EBS 12 EBS 12.1 EBS 12.x

Enterprise 9.0 Enterprise 9.1

Enterprise 9.x

Siebel 8.0 Siebel 8.1 Siebel 8.2

EnterpriseOne 8.12

WorldA9.1

EnterpriseOne 9.0

WorldA9.x

Fusion 1.0

Next Generation ADAPTABILITY• Easily integrate with other applications with native SOA

• Optimize business processes with process configurability and applications extensibility

• Provide business users with flexible organizational modeling

Next Generation PRODUCTIVITY• Drive optimal operational decisions with embedded business Intelligence

• Empower information workers with rich, pervasive, personalized user experience

• Connect people to people with Enterprise 2.0-enabled business processes

Next Generation MANAGEABILITY• Protect information privacy and ensure statutory compliance with centralized security,

audit and controls

• Achieve superior ownership experience with unmatched manageability

• Deploy as On-Premise, SAAS or BPO

Why Fusion?Transforming Your Business into a Next Generation Organization

Merci.

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