20160726 CV Thom Schiavone

Thom Schiavone

8090 Running Valley Rd Stroudsburg PA 18360-8841

Office Phone: +1 570-629-2857 · Email: [email protected] · cell phone: +1 570-801-1300

Profile Summary

I am an ECM Program/Project Management professional with extensive document/content management leadership experience, across multiple platforms and industries including Federal Government, Pharma Document Submission, Oil & Gas and Financial Services. I have led high performance teams, on high profile mission critical systems and applications with full SDLC responsibility from analysis and requirements specification thru design & implementation; operational ECM Governance. I seek to put my years of experience, and ability to “Get things done”, to work for a company where the contributions can be felt and the relationships are maintained or flourished. Where loyalty to the clients does matter, and distinguishes us from the rest of the competitors.

Job Experience

Client/Company : Accenture Project : TIAA Life ALIP Correspondence - Charlotte Project Duration : January 2016 - July 2016 Assigned Role : Project Manager & Digital Platform Content Management Architect

Project & Assignment Description

Work within a matrix oriented team to drive plan execution to completion while working with key stakeholders driving the automated Life Insurance Correspondence assembly process using Documentum, Document Sciences xPression platform and Documentum xCP; Work with client and other developers, designers, and architects to ensure that configuration and custom components meet document application requirements; Provide CMS platform implementation guidance to executive level teams and peers, adjust personal communication style to match needs; Develop and maintain detailed project plan including scope management, cost, schedule, and resource requirements; Ensure business is ready for go-live date and risks mitigated with contingency plans.

Client/Company : Accenture Project : KOHL'S CORP - Marketing Core Flex Project Duration : March 2015 - October 2015 Assigned Role : Project Manager – Customer Communications Management


Responsible for CMS code reviews and tuning, to ensure quality delivery on censhare Digital Asset Management (DAM) platform deployment. Conduct regular team meetings onshore/offshore and ad hoc as required; follow up on the incidents raised by the offshore team with the onshore teams and co-ordinate between delivery teams; monitor and report utilization of resources based on tasks in hand. Coordinate delivery schedules with the onshore team regarding clarity specificity of hours. Coordinate the tasks between offshore and onshore teams. Provide project status reports on daily and weekly basis to appropriate client and Accenture teams. Review and provide the estimates as required. Ensure the team adherence to processes which are in place. Ensure that the offshore teams are provided with software and hardware tools required to complete the assignments. Nurture and coach Team members and provided CMS technical support. Ensure that the offshore team clarity and understanding of tasks and deliverable milestones assigned to them. Timely escalations to the Kohl's team and/or Accenture Leadership Team. Provide content management platform thought leadership, expertise, governance and roadmap guidance to both client and respective Accenture team members.

Client/Company : Accenture Project : WELLS FARGO & COMPANY - Digital Documents Business Valuation Project Duration : October 2014 - January 2015 Assigned Role : Project Manager & ECM Technical Lead


- Led workshops and interviews - Defined conceptual architecture for the DM Common Service Interface - Conducted deliverable review sessions to help confirm deliverable in accordance with business expectations - Define conceptual architecture for the DM Common Service Interface - Business Case Delivery Lead for (Common Service Interface) - Business Case Creation - Business Scenario Modeling - Finance Technology Roadmap - Value Driver Analysis and Prioritization - Value Driver Identification and Assessment - Develop & Build Financial Business Value/Benefit Model

Client/Company : Wild Blue Group, LLC Project : Hasbro Global Digital Asset Management Program Project Duration : January 2014 - July 2014 Assigned Role : Program/Project Manager


Manage DAM Phase 2 Project Activities, Issues, Stakeholders, Risks: To Leverage DAM infrastructure to support onboarding of Commercially Critical Content (CCC) for 17 brands, 60 content types. Included Workflow for Content Creation/Ingestion, Review, Approval, Search & Manage through BPM engine within DAM application; Integration with existing solutions & production tools; Scalable Portal to surface and aggregate DAM content, document repositories and creative applications; Access Control to facilitate accurate tracking & adherence to rights management, copyright and other usage restrictions; IP Security methods for digital content access & use; Taxonomy framework and shared vocabulary to facilitate federated search

Client/Company : Wild Blue Group, LLC Project : MassMutual Forms Consolidation & Redesign Project Duration : February 2013 - October 2013 Assigned Role : Program/Project Manager


Supported MassMutual’s larger New Business Convergence strategy addressing the goal to improve ease of doing business, while reducing internal unit costs. The primary objective was to “consolidate and redesign” the Life New Business Application Package; approximately 200 unique forms.

Client/Company : IBM Project : Bank of America Project Duration : August 2012 - October 2012 Assigned Role : Program/Project Manager


Provided on-going project management support including project planning, communications, reporting, procedural and contractual management activity.

Client/Company : IBM Project : Bank of New York Mellon Project Duration : November 2011 - December 2011 Assigned Role : Content Management Advisor


Implementation Roadmap Deliverable to: •Define Implementation approach; key phases, milestones & activities •Develop Target solution architecture inside Client infrastructure •Develop Work Breakdown structure and Project Plan •Develop resource model and timeline •Conduct team/client review and update •Presentation of Implementation Roadmap

Client/Company : IBM Project : JP Morgan Chase Project Duration : August 2011 - September 2011 Assigned Role : Technology Servicse Delivery Lead


Lead Strategy Technical Consultant - Identified and documented current state, analysed current processes, design and recommended future state of Data Quality Program, the approach, organization, environment, tools etc. Supported JPMC’s ability to design, build, instantiate, and manage reactive data quality efforts including repeatable processes across multiple Lines of Business efforts; provide additional insights into opportunities to perform proactive data quality analysis. • Formulated high level business and technology requirements • Evaluated current DQ management assets • Identified impacts of DQ requirements (business and technology) on preliminary design hypothesis • Recommended candidate tools, architecture choices and overall implementation roadmap to support the Data Quality efforts • Conducted weekly on site project team briefings with project manager • Completed and delivered Technical Summary Presentations to the JPMC Project Manager and Team

Client/Company : IBM Project : TIAA-CREF Project Duration : January 2012 - April 2012 Assigned Role : Content Management Advisor


ECM Program Management team lead – objective to establish the key program organizational and governance constructs and controls to support a multi-phase and multi-year initiative. Deliverables included: • Provided overall governance and support of program • Facilitated definition of program operating policies and procedures • Built-out 2012 Detailed Program plan ECM Center of Excellence – Defined the enterprise ECM foundation; target state operating model for the Center of Excellence (COE) including methods, tools, policies, training and communications approach. • Formalized Information Governance, compliance and records management framework • Established foundational enterprise taxonomy • Established and began rollout of ECM COE communications plans and training plans; identified types of content and information needed to support user community, program awareness, and education; identified forums, formats and frequency for communications and education; developed and began rollout of communication plans and supporting training plans •Deliverables: o Center of Excellence structured, built and launched o Best practices document on imaging, workflow and records management

Client/Company : IBM Project : McGraw Hill Education Project Duration : May 2011 - July 2011 Assigned Role : Content Management Advisor


Established the tools required to model content extracted from the XML Content Management Publishing Platform (CMPP); configure, publish, and distribute this content aligned to various channels or platforms available in the market. • Launched the project, developed the project charter and project plan • Formulated high level business and technology requirements • Evaluated current XML assets (Aptara, Quark, MarkLogic etc.) based on competitive information available through SMEs and thought leadership • Identified impacts of MHE requirements, (business and technology) on preliminary design hypothesis • Considered impact of chosen approaches (DITA) for XML content management and related XML authoring tools • Recommended candidate tools, architecture choices and overall implementation roadmap to support the Phase 3 (Content delivery) efforts at McGraw Hill Education (MHE) • Conducted weekly on site project team briefings with MHE project manager • Completed and delivered the Executive Summary Presentations to the MHE Project Manager and Team

Client/Company : IBM Project : Wolters Kluwer Project Duration : January 2011 - March 2011 Assigned Role : SW Business Technology Lead


• Reviewed and assessed functional and technical requirements used to develop the current Documentum system provided by the WK team; application architecture and technology of the current CM system and how the system supported the requirements developed by modernization programs in the U.S. and Canada. • Reviewed use of third-party applications and vendor offerings included in the current CM solution suite • Reviewed the architecture and identify application design considerations • Assessed the Documentum system’s ability to support the defined business goals and requirements: • Evaluated the effectiveness of technology and content architectural design and technology components implemented to meet the business requirements • Identified opportunities to improve application infrastructure based on stated objectives • Developed an actionable set of recommendations • Developed final report and executive presentations • Presented findings and recommendations to WK Board members and executive team

Client/Company : EMC - ADCO, PEMEX, Cummins, Ranbaxy Project : ECM DCM Delivery Methodology Project Duration : December 2006 - June 2010 Assigned Role : Program/Project Manager

Project & Assignment Descriptions

Responsible for development and execution of ECM Delivery Methodology, Project/Program management methodology, Project reporting/monitoring processes and Training plan; DCM Pharma Content Management and eCTD submission platform, development and overall FDA compliance requirements • Developed and managed Enterprise Content Management (ECM)/Strategic Business Services consulting practice and engagements in the Strategic Solutions Group • Provided ECM and Compliance Platform subject matter expertise to Americas Regional Delivery Teams as well as Middle East • Provided high-value billable services, strategic presales support, and assist with customer escalations on

projects pertaining to the ECM and Compliance practice areas • Supported hiring for the practice across all the Consulting Delivery regions; helped to define job descriptions and requirements, interviewed candidates, and specified training requirements. • Identified, created, and incubated Consulting solution frameworks and offerings in the practice area • Collaborated with the respective product management teams to understand current and future product direction Major Projects: * Morgan Stanley - ISDA Schedule & Amendments transform PDF to XML – Project Mgr – Managed Off-shore development teams in Pakistan & China * NYC Dept. of Education - ECM/BPM Project Manager * CVS/Caremark - SourceOne Project Manager * Genentech - ECM Strategy Consultant * Mexico National Oil Company (PEMEX) - Enterprise Content Management (ECM) - Program Manager, Global Content & Records Management * Cummins Inc.- Program Manager - Enterprise Content Management (ECM) * Abu Dhabi Oil Company for Onshore Oil Operations (ADCO) - Program Manager, Global Content & Records Management * Banesco - ECM Program Manager, Venezuelan Bank * Ranbaxy - eCTD Compliance – Project Manager, Indian Pharma

Client/Company : Wild Blue Group, LLC Project : Mylan Documentum DCM eCTD Implementation Project Duration : March 2006 - October 2006 Assigned Role : Program/Project Manager


* Pharmaceutical eCTD Compliance & Submission project fir largest generic pharmaceutical company

Client/Company : Wild Blue Group, LLC Project : Cendant Document & Records Management Implementation Project Duration : May 2005 - February 2006 Assigned Role : Program/Project Manager


•Document Imaging workflow project for a multi-billion-dollar hospitality services and real estate franchise company

Client/Company : Integrated Adaptive marketing, LLC Project : Content on Demand Project Duration : October 2003 - June 2004 Assigned Role : Program/Project Manager


• Business development & Key account management for Web-enabled Content-On-Demand application services • Product development for Application Service Provider (ASP) and an advanced technology solution provider • Managed development of and brought to market XML based Adaptive Marketing Technology (AMT)

Client/Company : Bowne Digital Project : Financial Services Print on Demand Project Duration : May 1999 - November 2003 Assigned Role : Product Manager


Vice President - Documents on Demand; Product development and ongoing management for Documentum-based content on demand, multi-channel digital capability; clients included 401k providers Lincoln Financial, New York Life

Client/Company : MIS, Inc. Project : White House - Executive Offices of the President of the United States Project Duration : January 1993 - December 1998 Assigned Role :


Legislative Information System - Notes based Document Management System to facilitate legislative correspondence between the various agencies within the executive branch and the Congress.

Education

University/College Degree Year

UMBC Political Science 12/1976

East Stroudsburg University Political Science 5/2015

Training/Continuing Education

Course Company/Vendor Date Taken

Project Management Certificate Villanova University February 2013

Skills

Skill Yrs of Exp Last Year Used

Enterprise Content Management 15+ Years 2015

Estimation and Planning 15+ Years 2015

Scope Management 15+ Years 2014

Content Taxonomy 15+ Years 2014

Project Management 15+ Years 2014

Risk Management 15+ Years 2014

Stakeholder Management 15+ Years 2014

Project Resource Management 15+ Years 2014

Issue Management 15+ Years 2014

Communications Management 15+ Years 2014

EMC Documentum 15+ Years 2014

Procurement Management 15+ Years 2014

Written Communication 15+ Years 2014

Presentation Delivery 15+ Years 2014

Client Relationship Building and Management 15+ Years 2014

Delivery Excellence 15+ Years 2014

Microsoft Project 8 Years 2014

Metadata Design 15+ Years 2013

Document Management 15+ Years 2013

Business Scenario Modeling 10 Years 2014

Business Case Creation 8 Years 2014

Value Driver Analysis and Prioritization 5 Years 2014

Value Driver Identification and Assessment 5 Years 2014

Records Management 4 Years 2010