Ahmed Mohamed

Ahmed Mohammed Ahmed

Ahmed Mohammed Ahmed Address: 7 Ibrahim Salaam St, Faisal Giza, Egypt. Phone: +2 ( 02 )37420898 : +2 01010347943 E-mail : [email protected] [email protected]

Dear Sir, I would be grateful if you put me forward as a member of your working staff. So, I enclose my resume

with this letter as a first step in exploring the possibilities of employment for your working staff according

to my capacity.

I have got my B.Sc. from the Modern Academy for Engineering and technology, Electronics

Engineering and Communication technology Branch, with graduation (Good)

Objective of project :

Design Microcontroller to manage data communication using Field Programmable Gate Array (FPGA)

technology (Graduated very good).

Beside a fore mentioned Points, I got training courses as mentioned bellow in my resume. I think my

teaching skills, besides Training Experiences, will make me add an exceptional quality to your products

.Furthermore, I maintain the concept of teamwork and good communication skills.

Thank you for your time and consideration,

Best Regards,

Ahmed Mohammed


Ahmed Mohammed AhmedCommunication Engineer

Contact Information Name: Ahmed Mohammed Ahmed Mohammed

Date of Birth: October 1st , 1984Place of Birth: EgyptNationality: Egyptian Address: 7 Ibrahiem Salaam St.,Faisal St. , Giza, Egypt Town/City: Cairo, GizaCountry : EgyptMobile Number:Home Number :

+2 01010347943+2 ( 02 ) 37420898

Email: [email protected][email protected]

Personal DataMarital Status: SingleReligion: MuslimGender: MaleMilitary Service: postponed

Career ObjectiveMy main objective is to be an asset to any Organization and to build a career in my field making good use of my background, learn more, having more experiences and work in respectable organization where my past professional, educational experiences and my capabilities could be utilized in order to help achieve the growth of this organization.

Education

B.Sc. of Engineering and technology (in Electrical Engineering Specialization)Modern Academy for Engineering and technology (2008).Grade : Good. Project : Very Good.

Objective of project

Design Microcontroller to manage data communication using Field Programmable Gate Array (FPGA)

technology.


LanguageArabic : Mother tongue.

English : Good.

Training Experiences Training provider Course DurationASU (JeleCom-egypt). Introduction to advanced

communication systems: (PBX, GSM, C&P, Fire Alarm, NET, Sound System, VoIP, Sat, CDMA).

(14-Aug-2005 to 30-Aug-2005).

Cyber soft for computer and information technology.

GSM (Advanced) – GPRS (Overview). (01–Jun–2007 to 12–Jun– 2007).

Engineers Association. GSM. (11-July-2009 to 20- July -2009).

Self-study. (CCNA).Nokia Care Academy ESD Advanced Training

Nokia General Mechanical TrainingNokia GPS Induction TrainingNokia L1&L2 Service ProcessBGA Soldering TrainingGo/NoGo-tester for GSM and WCDMANokia software's TrainingSystem & Tools TrainingsCDMA TrainingNokia Operating System TrainingWindows Phone Training 7.5 -7.8 - 8.0Nokia Mobile Device Diploma Mail of Exchange 3.0Nokia Café Repair Technician RoleNokia GSM network Induction TrainingNokia General Repair TrainingNokia PC Suite TrainingDVB-H Introduction Level 1&2 Training

04-01-2012 06-01-201210-01-201213-01-201202-03-201207-03-201209-02-201210-02-201217-03-201227-03-201209-05-201201-08-201217-01-201322-01-201329-02-201302-03-201304-03-201301-04-2013

Computer ProgramMicrosoft Windows 7, 8, 8.1Microsoft office 2000, 2007, 2010Excel, Word, Outlook, PowerPoint, Access C++CRM (customers Relationship management) Spider (Allianz)Gold MineSeibel (Vodafone) IMS (Information management system)Shopify


Experiences

Mobinil : Title: Customer Service Representative.Main Duties:

1- Handling & responding to all customer incoming calls, problems, inquiries & complaints received by the call center in efficient & timely manner (average 100 calls per day).

2- Preparing weekly & monthly reports for the call center supervisor about daily & weekly customer's problems & required improvement in the way of handling customers complains in order to achieve the maximum level of customer satisfaction & retention.

3- Following up customer’s problems & solve them.

Experience Since 1/Jan/2009 to 28/Jun/2009.

BDO-Esnad (Out Sourcing):

VodafoneSamsung Allianz

Title: Customer Service Representative.

[Operations Officer]Main Duties:

1- Handling & responding to all customer's inquiries & complaints and problems received from customers.

2- Meeting with my team members weekly to improve our service level, to avoid customer's complaints and discuss customer's suggestions.

3- Following up with customer’s problems & getting suggestions to improve the agency.

Experience Since 1/Aug/2009 to 9/Oct/2011.

Raya Corp.NOKIA

Title: Communication Engineer & Mobil Engineer

Main Duties: Maintenance Mobile devices

Experience Since 4/Dec/2011 to 5/May/2013.

Aramex :

JumiaSouq.comNefsak.comBusinessboomers.netWickedknote3050.com

Title: Customer Management Representative.

[E-Commerce specialist]Main Duties:

1- Handling & responding to all E-commerce accounts.

2- Preparing daily & weekly & monthly reports to E-commerce shipper about daily & weekly production in order to achieve the maximum level of shipper satisfaction & retention.

3- Following up customer’s problems & solve them.

4- Meeting with my operation team members weekly to improve our service level.

Experience Since 1/Dec/ 2013 to 20 /Jan/2016.


Experiences

Business Boomers:

westcoast-egyptsamir-and-aliflipflops-egyptbabolat-egyptBusyBees- egypthandmadeecco-egyptjansport-egypt

Title: E-Commerce Specialist

[Senior Operations Executive]Main Duties:

Responsible for E-commerce Accounts:

1- Sending daily and monthly reports.2- Maintain and record all customers' communications, complaints and opportunities to ensure customers service and follow up.3- Daily follow up on all service desks and customer care requests, by taking theneeded action within the set time frame.4- Handle client's complaint,reporting to the E-commerce Team Leader/Manager in the station to ensure customer satisfaction.5- Ensures orders placed online are collected, shipped, and delivered on time.6- Confirming orders by phone with clients.7- Reporting online orders.8- Arranges product pickup and delivery for online orders.9- Listing products on online stores.10- Responsible for managing Email replies to customers.11- Assists in resolving customer requests and complains.12- Make sure received and returned items are documented.13- Make sure all shipments documentations are updated on different systems.

Experience Since 1/Feb/2016 to Present.

Brief Self-Description I am not afraid to take on new and challenging experiences.I am able to work well under pressure and take an active part in working in as a team .I believe in working extra hours outside of normal working hours where needs.

ReferencesPersonal And professional references and certificates will be furnishes upon request.

Hope That My CV meets your requirements and needs.

Looking forward to be a member at your honorable company.

Documents

Ahmed Mohamed