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Your Journal ID # is 1021606H5S This is a unique identifier for a log of your current troubleshooting session. It will help our support representatives review what stepsyou have already performed online so they can find the solution to your problem in a more efficient manner.

Please Provide Us Your Journal ID Number

INDIA

Desktop, Portable, Workstation, PowerEdge & PowerVault Main Line 1800-425-8045

Desktop, Portable, Workstation, PowerEdge & PowerVault Main Line                           1800-425-9046

Desktop & Portable - Toll Number 080-2510-8045

STD Call Charges within India apply

For Mobile users Local STD code followed by 60003355

Local Call Charges within India apply

 

XPS Main Line                           1800-425-2066

XPS - Toll Number                           080-2510-8066

STD Call Charges within India apply

For Mobile users Local STD code followed by 60009045

Local Call Charges within India apply

 

 

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Before you call Dell:

If you suspect a problem with your system, write down any error messages or beep codes received, if applicable, and perform thediagnostic tests using the Dell Diagnostics Diskette provided with your system. See your system documentation for information about

error messages, beep codes, and running the diskette-based diagnostics. Document the results of the diagnostic tests.

Talking to the Technician:

Explain your problem to the technician.

Be prepared to provide the technician with the following information:

- Your system's Service Tag Number

- The names and versions of installed operating systems; the operating system that was running when the problem occurred

- Peripherals being used

- Any error messages and/or beep codes received and when they occurred

- What you were doing when the problem occurred. If your monitor/notebook battery is faulty, please kindly check the PPID# e.g DS/NJP-021KEV-42011-12C-0343 before you proceed to contact our technical support for further troubleshooting

- What steps you have taken to resolve the problem, including the results from the diagnostic tests

Cooperate with the technician to resolve the problem.

Cooperation is critical to a successful resolution. Listen carefully and follow the technician's suggestions. Tell the technician exactlywhat happens when you perform the suggested task.

If this document cannot resolve your problem, please f ill the Request Support form or join in online discussions to get online support .

Support Home Page

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