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Eleonor FerminAl Nahda 1Nadd Al Sheba bldg. Block B Room [email protected]
KNOWLEDGE, SKILLS AND ABILITIES
Service oriented, self-motivated and dynamic. First aid and BLS – CPR Computer literate (Excel/ Word/ PowerPoint) Good Communication Skills and able to do multi-tasking. Giving prompt and effective response to inquiries. Ability to work well under pressure. Able to work independently, as well as a part of a team. Can manage paper works and proper file storing base on patient’s
profile. Able to work for long hours and with shifts
WORK EXPERIENCE
HMRT PolyclinicReceptionist cum SecretaryMai Tower Bldg. Al Nahda 1 Dubai UAENovember 19 2013 to present
Duties and Responsibilities:
greet patients
assist patients to complete all necessary forms and documentation
ensure patient information is accurate including billing information
maintain and manage patient records
move patients through appointments as scheduled
answer incoming calls and deal with inquiries
transfer calls as required
schedule patient appointments
collect co-pays and payments
report statistics as required
obtain external medical reports as required by medical professionals
respond and comply to requests for information
complete other clerical duties as assigned
ensure reception area is well maintained, neat and clean
safeguard patient privacy and confidentiality
East Asia Fashion Apparel, Inc.Admin Assistant (Human Resource)Clark field, Pampanga PhilippinesJune 2, 2012 – January 31, 2013
DUTIES AND RESPONSIBILITIES:
Preparing employment packages, handling benefits information and processing termination paperwork.
Orientation and explanation of company policies and procedures to employees.
Handle recruitment tasks, including posting job openings, reviewing resumes, calling candidates and scheduling interviews.
Filling of employee-related documents, answer department telephones, relay messages and distribute information to employees.
Responsible for front desk assistance, scheduling of meetings and appointments.
Maintains payroll records and provides payroll information as requested.
Handles and screens incoming and outgoing phone calls and emails.
CLARK HOTEL Receptionist Clark field, Pampanga PhilippinesApril 16, 2013 – September 28 2013
DUTIES AND RESPONSIBILITIES:
Dealing with bookings by phone, e-mail, letter, fax or face-to-face Completing procedures when guests arrive and leave Choosing rooms and handing out keys Preparing bills and taking payments Taking and passing on messages to guests Dealing with special requests from guests (like booking theatre
tickets or storing valuable items)
Answering questions about what the hotel offers and the surrounding area
Dealing with complaints or problems.
ON THE JOB TRAININGS: (June 2008 – March 2012)
Bataan Doctor’s Hospital Balanga, Bataan Bataan General Hospital Balanga, Bataan Jose B. Lingad Memorial Hospital San Fernando, Pamp.St. Joseph Hospital Balanga, Bataan Isaac And Catalina Medical Centre Balanga, Bataan Mariveles Mental Hospital Mariveles, Bataan Orani District Hospital Orani, Bataan Phils.Rural Health Units Bataan, Philippines
EDUCATIONAL ATTAINMENT
Tertiary Bataan Peninsula State University – Degree Holder
Bachelor of Science in NursingCity of Balanga, Bataan (2008-2012)
PERSONAL INFORMATIONDate of Birth: September 18 1991 Age: 25 y/oCivil Status: Single Nationality: Filipino
I hereby certify the above information through the best of my knowledge are true and correct.
ELEONOR FERMIN
