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Mobile Sales 3.0/3.1

InfocenterOffline Content Repository

Module Overview


Infocenter holds a complete view of all documents, presentations, and news that a

user needs offline.

Infocenter is an out-of-the-box module within Mobile Sales that is pre-configured and ready

to accept content for delivery.


FULL SCREEN SCREENSHOT MSA 3.0 INFOCENTER MODULE

Buttons available

online

Infocenter button

Organization of offline content

External news loaded locally

Offline access to files of all types and sizes


Mobile Sales Infocenter Overview

The Infocenter is an automatically-updating local content repository for files of all sizes: Sales presentations Marketing materials Product specifications Training videos


Mobile Sales Infocenter Overview

The Infocenter is a communications engine for field messaging and critical alerting: Customer and competitive news Corporate and industry news Field video communication Attention management for important events


Overall Value

Infocenter Overall Business Value Proposition Guaranteed Delivery of rich content over any type of

connection, reaching your mobile and WAN-based users

Increase awareness for the availability of time critical content, online or offline, via powerful attention management

Efficient and seamless updates of content to the users laptop/desktop as new versions of the content becomes available

Rapid implementation


Overall Value

Bottom Line Impact Maximize your investment by guaranteeing that your

users interact with your critical content online and offline

Cut distribution cost of material (CDs, FedEx)

Maintain up to date sales tools with no action required from the end user

Improve mind share of your employees, customers and partners to your brand


Scenario

Infocenter Offline Content Repository


Scenario: Infocenter Offline Content Repository

Database Synchronization

Can only handle database table/field information reliably

Files significantly slow the synchronization process The synchronization can take too long and be

unreliable To keep the synchronization short, no significant use

of documents is practical



Publishing to Web Sites & Portals

People don’t know when to check for something new Large content downloads not practical Content not available offline Not good for urgent content



Field users have constant, offline access to the most up-to-date presentations, documents, and news – updated automatically.

Offline interface to view content

Click here to open the Infocenter




Clicking on a particular topic

changes the view




Clicking on a content item shows

the summary




Clicking it again opens the local file immediately,

for example, a large video




PowerPointor any other file







Clicking a news item opens it

offline







Users can search offline content




When online, users can click “Subscribe” to change the profile of their offline

repository, or search for content online and request it


Once a user locates a document, they don’t have to download it to

view it. Is it the right one? “Preview” will render it

quickly into HTML so the user can see it before

downloading.


When online, users can change their offline profile,to receive the latest updates without checking for them.

Online“Subscribe”

interface

Although the view is identical, this

user is online with access to all centralized

corporate content Users can view and search the full online

repository to find individual documents

Users can request offline access to groups of content

If the user wants the actual file in their offline

Infocenter, they check the box. From then on, any

updates are sent automatically.


Web-based Content Publishing and Administration



Authorized users see the “Publishing”

button

Based on permission and approval, any user canadd and update field content through the browser.



Manually adding a file to the system is a simple,

web based task

Online “Publishing”

interface




interface



Once all the fields are entered, the user clicks

“publish” and the content is transferred to the server,

then to the fieldOnline “Publishing”

interface



Content owners can track real-time download status, receipt, and content interaction, even get feedback.

Complex reporting gives

content ROI


interface



Administration is performed through an easy-to-useweb-based interface.

Online “Administration”

interface




interface

Users are automatically synchronized from the SAP CRM system, but specific Infocenter

settings can be made through the web-based Administration interface



Default and custom reports are available through theweb-based interface for real-time system status.


interface


Mobile Sales Infocenter: Advanced Technology

Deliver Only Once to a LAN

Automatic peer to peer discovery and

optimization on the LAN

DeliverOnly Changes

Automatic byte-level differential updating

New

Old Old

ServerServer ClientClient

Deliver on Idle Time

IdleIdle

BusyBusy LANLAN

Dynamic dial-up utilization based on

bandwidth availability

Patented, Polite® Technology

For example, when changing one character in a 10MB PPT, only 60k will be sent to each remote

user


Technology Advantages

Fully automatic updating based on content priority, no user interaction at all

Users always see the latest “view” offline – never multiple outdated versions

Fully interruptible (even with weeks in between)

Automatic byte level updating delivers only the changes

100% reliable, tracked delivery, of any size or type file, over any connection

RSA RC-4 encryption


Infocenter Offline Content Repository: Benefits

Accelerate Knowledge Time to Market-Your employees will have the most up-to-date

information

Improve Execution-Have information find the user instead of the user

finding the information

Increase Retention-Strengthen relationships with your employees


Scenario

Infocenter Critical Alerting


Scenario: Critical Alerting

Desktop flashes alert users to important content updates or events and force acknowledgement – on top of any application.

Critical alerts appear even when Mobile

Sales is not running


Scenario: Critical Alerting

When a user clicks on the alert, they are immediately shown the content (which has already been updated on their machine).

The content owner can track when

users acknowledge alerts


Critical Alerting: Value Proposition

Delivery notification grabs the attention of the user

Guaranteed delivery and interaction

Notification scheduling

Closed Loop Reporting

Ensures that users notice and interact with critical content


Overall Business Value

Infocenter Overall Business Value Proposition Guaranteed Delivery of rich content over any type of

connection, reaching your mobile and WAN-based users

Increase awareness for the availability of time-critical content, online or offline, via powerful attention management

Efficient and seamless updates of content to the user’s laptop/desktop as new versions of the content becomes available

Rapid implementation


Point of Contact for More Information

Greg Skibiski

[email protected]

+49 6227 7 40279

mailto:[email protected]

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