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Leading Ahead, issue no 38 - April 2016

Issue 38 - April 2016

Leading Ahead, issue no 38 - April 2016 2

Page Title

3 Editorial

4 National Meeting of NBG Branch Managers

5 2nd i-dea Innovation Competition for NBG personnel

7 Clearing of Payment Circulars

8 Important Awards for NBG at the Marketing Excellence Awards

9 5 years of i-bank store

10 Opening of the new i-bank store in Larissa

11 Launch of the new NBG branch in Rio, Patras

12 NBG’s i-bank POS, i-bank Simple Pay Spot and i-bank e-Commerce, e-payment systems presented at the 12th ΚΕΜ Franchise International Expo

13 - New webpage: “6 steps to a Housing Loan” - Contribution to the refugee crisis

14 Meeting of European Ombudsmen

15 i-run team runs yet again in 2016 at the SEGAS races

17 PAEGAE receives Authorized Economic Operator (AEO) Certification

18 NBG Cultural Foundation (MIET). Book presentation

20 From the NBG Art Collection

Leading Ahead - Πρώτοι Εμείς Newsletter for the employees of the NBG Group

Published by the NBG Group HR Strategy Division (978), Internal Communication. Coordination, text editing, design and layout: Katerina Christodoulou, Alexandros Vasileiadis, Fotini Skarlatou. Address: Aiolou 86, Athens 10559, Greece. Tel: +30 210-3342230, +30 210-3342919 and +30 210-3342918. Email: For internal distribution only: No part of this publication may be republished, reproduced or altered, in any way or by any means, mechanical, electronic or photocopying, without the prior written consent of the publisher (under Greek Law 2121/1993 and international copyright laws). You can read this newsletter online: Via the NBG Ιntranet at: http://mynbg Εσωτερική Επικοινωνία Or via the Internet: English edition: www.nbg.gr > Group > The Bank > Leading Ahead Greek edition: www.nbg.gr > Όμιλος > Η Τράπεζα > Πρώτοι Εμείς

Contents

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https://www.nbg.gr/en/the-group/the-bank/leading-ahead(1)

https://www.nbg.gr/el/the-group/the-bank/leading-ahead


Editorial

In this issue of our newsletter, the first article reports on the national Annual Meeting of Branch Managers which took place again this year. This is followed by an article on the three winners of the 2nd i-dea Innovation Competition for the staff of the Bank. We then report on the important awards gained by NBG in the context of the Marketing Excellence Awards. In our pages you can also find out about the new i-bank stores that are opening in towns outside Athens, as well as developments in the NBG Group. At the i-bank stores online services are being promoted, while they are also hosting various educational programs for the public. Another article looks at the Bank’s participation in the 12th KEM Franchise International Expo, the principal exhibition for the industry that takes place in Greece each year, presenting the latest systems for electronic payment services. See also how information to customers regarding housing loans offered by the Bank has been enhanced. The staff in the Purchasing Division offered help to refugees and migrants, in response to a call from the Red Cross. You can then read about the first of two meetings – taking place in 2016 – for European Ombudsmen in Athens, which was organized by the office of NBG’s Customer Ombudsman. The Bank, as official sponsor of the Greek Athletics Federation for the five-year period 2014-2019 took part with its own team of runners in the Athens Authentic Marathon and Semi-Marathon and the Run Greece races. PAEGAE, as an officially certified “Authorized Economic Operator - Full” (AEOF) aims at expanding the range of services that it offers its clientele, while also attracting new customers. Recent editions published by the NBG Cultural Foundation and a painting from the NBG Art Collection are presented in the last pages of the newsletter.

Internal Communication

Group HR Strategy Division


The customary Annual Meeting of NBG Branch Managers was successfully held on 9 April 2016 at the Cultural Centre "Hellenic Cosmos". The Branch Managers of NBG’s Greek branches, the General and Division Managers as well as the Bank’s senior management were present at the Meeting. The event opened with the speech of Ms L. Katseli, Chair of the Board, who highlighted the key strategic pillars underpinning the role of NBG as a catalyst for the support of the society and the development of the economy. Ms Katseli made special mention of the challenges of the current environment, which demand vigilance, ability to adapt continuously, creative and fruitful dialogue on transforming the strategic plan into a common vision, and constant effort on all sides to attain the targets. As regards the flow of financing to the Greek economy, Ms Katseli focused on "Value Chains", the Bank's initiative that will soon be launched for the financing of SMEs. D. Dimopoulos, Deputy CEO gave a short speech in which he highlighted the importance of active cooperation between Retail and Corporate Banking so as to achieve the Bank's strategic priorities.

Thereafter Deputy CEO P. Mylonas noted the significant dynamic of the Bank that is ensured by NBG's liquidity and capital adequacy ratios, which are the highest among the Greek systemic banks. He continued by stressing the urgent need for the improvement of profitability, a target that should be supported by the implementation of the new credit workout strategy. G. Arvanitis, President of SYETE, gave a brief welcome speech to the meeting, and referred to the current challenges. In a short overview of the previous year, P. Georgiou focused on the Branch Network's laudable efforts to support and serve the customer base under adverse conditions (particularly during the bank holiday), and also mentioned the dedication of the Central Services involved in these tasks. As a symbolic gesture in recognition of the efforts of all the staff of the branch network, a special thank-you was made to the management and staff of 30 branches that stood out for their endeavors in specific areas of business during the difficult conditions in 2015.

Retail Banking

National Meeting of NBG Branch Managers

From left to right: General Manager Group HR P. Fourtounis, Deputy CEO D. Dimopoulos, CEO L. Fragkiadakis, and General Manager

Retail Banking N. Tzakou


Mr L. Fragkiadakis, CEO opened the second part of the meeting. In his speech he analysed the Bank's strategic plan, the key pillars of which focus on the enhancement of efficiency, management of loan book quality, increase of earnings and the Bank's upgrade of its digital capabilities. Within this framework, the Bank's CEO stressed the need for sustaining and enhancing solvency and profitability, developing new markets, products and services, financing the real economy, investing in infrastructure, new technologies and human resources, with a view to enabling NBG to exit the crisis, and reaffirm its leading role in the country's reconstruction. In addition, Mr Fragkiadakis thanked P. Georgiou, the outgoing Assistant General Manager of Branch Network for his valuable contribution, and welcomed D. Pavlineris, the new Assistant General Manager of Branch Network, wishing him every success in his new role. Then, turning to the year ahead, N. Tzakou, General Manager Retail Banking as well as V. Skiadiotis, G. Maligiannis and D. Pavlineris,

Assistant General Managers elaborated on the Bank's strategic directions in respect of growth of products and services, leverage of the relationship with customers, optimization of services, and the achievement of key targets in terms of both scale and market shares. Along these lines, Ms Tzakou presented 3 new pioneering services and thanked the IT Applications, Business Analysis and Business Processes Divisions for their key role in the preparation and launch of the services: "i-bank pass" app for queuing in the

branches customer digital signature and

discontinuation of printed transaction vouchers at the tellers’ desks

"info center", the e-library containing all Bank Circulars and related documents

The meeting closed with the award ceremony of the 2nd i-dea innovation competition for NBG personnel. A host of innovative proposals were again submitted in this year's competition aiming at enhancing customer service, developing new services, as well as improving and speeding up procedures.

Retail Banking

The i-dea innovation competition's target is to promote and reward cutting-edge ideas by NBG personnel that aim at enhancing customer service, developing

and/or improving services and products, simplifying and speeding up procedures and, in general, promoting innovation in NBG. This year the participation was high, since more than 100 proposals were submitted in the

period 11.12.2015 to 15.1.2016. The proposals were evaluated by the relevant NBG Units on the basis of the following criteria: innovation, customer and bank benefit, and feasibility of implementation. 12 of them that gained the highest scores were shortlisted. On 22.3.2016 the 12 shortlisted proposals were presented to the Final Evaluation Committee, comprised of the heads of the relevant Units that had already evaluated the proposals, as well as the competent General Managers.

2nd i-dea innovation competition for NBG personnel

Retail Banking - HR


All the finalists received positive comments on behalf of the Committee, on their proposals as well as their full and well substantiated documentation. Feasibility of implementation was considered a particularly positive characteristic of the submitted proposals. Of the twelve proposals shortlisted, the Committee selected the 3 winners, who were awarded prizes by the CEO Mr Fragkiadakis at the Annual Network Meeting on 9 April 2016.

Antonios Genios, Koufalia branch, was awarded 1st Prize for his proposal "Automatic production of

transaction forms"

Maria Kritsa, Larissa branch, was awarded 2nd Prize for her proposal "Filing of documents verifying

Customer ID particulars and Customer financial/transaction profile via i-bank app"

Emmanouil Manousakis, Private Banking Thessaloniki branch, was awarded 3rd Prize for his proposal

"www.BankBank.gr: Savings portal for children"

All candidates shortlisted for the final phase were present at the Annual Network Meeting, and were awarded commendations (listed below according to the proposal's submission date):

Dimitrios Yfantidis, Pl. Aristotelous i-bank store, "id-bank (i-bank identification card)"

Konstantinos Pantelidis, Stavroupoli branch, "NBG Cloud"

Filippos Terzis, Amaliada branch, "Recording of proxies (for individuals) in CRM"

Panagiotis Dragonas, Amfiali branch, "Daily update on customer's pending transactions"

Athanasios Stefos, Leontos Sofou branch, "NBG Social POS - Acceptance by firms of Social Pay app payment"

Nikolaos Pagratis, Corporate Banking Division, "Digital Center (Online Chat & Call me Bank)"

Konstantinos Klimis - Stefanos Fotopoulos - Dorfanis Christos, Property Management Division, "Active projection of NBG real estate for exploitation"

Maria Vgenopoulou, Petralona Branch, "Improvements in On-Line transactions (Digital Legalization Documents")

Georgios Karagiannis - Ioulia Koutroubi, Branch Network Strategy Division, "Improvement of image, options and messages displayed on ATM screens"

Retail Banking - HR

The award ceremony


Like last year, many of the ideas that were submitted – irrespective of whether they were winners or not – will be scheduled for implementation, with the participation of the candidates who submitted them in the relevant Project Teams.

The Bank especially congratulates the personnel participating in the i-dea competition, which is organized on an annual basis aiming at promoting and rewarding the pioneering ideas of NBG staff.

Retail Banking - HR

The Final evaluation ceremony

As part of our ongoing efforts to improve and simplify processes so as to ease the load on the Bank's staff, the project on clearing and unifying circulars regarding payment of third party dues via money orders and direct debit/ recurring payments was completed at the beginning of this year. A special Project Team with the participation of relevant officers from the Business Analysis, Business Processes, Group Global Transaction Services, Corporate Key Account Services and Branch Network Strategy Divisions carried out this project. Under the old procedure, each time an Organization was included in the Bank's payment systems, a respective Service Circular was issued. This practice resulted in the issuance of many relevant Circulars due to the massive increase in the number of the Organizations included in the Bank's payment systems in recent years.

In line with the procedure established by Service Circular 24/2.2.2016, the branch network is informed when new Organizations join the payment system via Internal Communication, while the particulars of each new member of the system can be found in a pivot table available in the Bank's Electronic Library. The basic concepts and the main characteristics of third party payments, as well as a summary with the key steps of the process and a detailed Manual describing the Bank's payment systems and payment operations, are included in the new unified Circular. Also, this project resulted in the unifying of 11 core Service Circulars as regards third party payments (issued in 2001-2015), while more than 350 respective Circulars containing over 1000 pages of guidelines were incorporated and abolished.

Clearing of Payment Circulars

Retail Banking


The 5th Award ceremony of the Marketing Excellence Awards was held on 5

April 2016. These are the most important Marketing Awards in Greece, and are organized under the auspices of the Hellenic Institute of Marketing of the Hellenic Management Association. NBG has participated since almost the inception of this competition, which is held every two years, showcasing cutting-edge initiatives in the sphere of attracting customers and service provision, and managing to win several distinctions. Again this year, the Bank's Marketing Division prepared and submitted to the Evaluation Committee three detailed proposals with new products/services for consideration in the competition. And NBG succeeded in gaining three prizes. In particular, the Bank won: 1st prize for go4more, Customer Loyalty Program in the Customer Relation Development and Administration category, as well as 1st prize for PREMIUM, distribution model in the Distribution Network Development and Administration category.

Also, the Bank won the "Marketing Excellence Grand Award", the most important distinction of the competition, for its go4more Customer Loyalty Program in the Customer Relation Development and Administration category. Go4more is the first program to reward your total relationship with the Bank, and today has more than 400,000 users, while over 1,500 customers subscribe every day. The program offers multiple redeem options, without limits and restrictions, at over 10,000 businesses through a wide range of partner businesses and for selected products of the Bank. The analysis of the Bank's clientele and identification of different customer groups with common characteristics but different needs led to the design and deployment of our targeted Premium Banking service model. At 372 branches, 489 expert officers of the branch network manage a total of 164,000 selected customers and a substantial level of funds (13.6 million), offering them an integrated package of banking products, investment options and benefits. The Retail Segments Division continues working on new creative projects, investing in the Bank's staff in order to achieve the best possible results.

Important Awards for NBG at the Marketing Excellence Awards

Retail Segments Division - Group Marketing & Communications Division

Nelly Tzakou, General Manager Retail Banking and Ioanna Katzilieri-Zour, Assistant General Manager Group Marketing & Communications receive the Grand Award


5 years of i-bank store

e-Business and Alternative Channels Division

Within the framework of our customer-oriented strategy that focuses on electronic channels and services, NBG set up in 2011 the "i-bank store", the first digital banking branch in Greece and among the first to operate worldwide. Today, almost five years after the opening of the first i-bank store in The Mall Athens, no less than five i-bank stores are now operating in Greece. In September 2015 a new i-bank store opened in Larissa, the first outside Athens or Thessaloniki. By end of 2015, we recorded a total of some three million visits to the i-bank store network in Greece. The opening ceremony of the Skopje i-bank store, the first i-bank store at Group level was held in January 2014. Stopanska Banka promotes i-bank electronic services and enhances the bank's corporate image using NBG's know-how.

The i-bank stores include a wide range of innovative features, such as:

Interactive Wall with augmented reality apps and touchscreen games.

Vertical garden especially designed for indoor spaces. This is an alternative ecological solution that provides oxygen with lower energy consumption.

Digital wall displaying messages and videos.

Customer service via internet/video banking booth.

Promotion point for i-bank services via smartphone and tablet.

Touch screen where visitors can get information about i-bank services.

years of

2.9 million visitors

3 million banking transactions

Aristotelous Square

Larissa Kifisia The Mall Mediterranean Cosmos

technology - economy

550 events 6,000 participants


e-Business and Alternative Channels Division

Besides servicing NBG clientele and promoting electronic services, two of the i-bank stores (in The Mall Athens and Aristotelous Square) also operate as Innovation & Learning Labs offering their visitors the chance to participate in training courses organized in collaboration with major bodies and companies of the technology sector. Up to the present, 550 events have been organized with more than 6,000 participants.

For information regarding i-bank store and the monthly events

visit: www.nbg.gr/ibankstore the Facebook page/ibanknbg the Twitter account/ibanknbg

Branch Network VI Division

Opening of the new i-bank store in Larissa

On 15 February 2016, NBG inaugurated the first i-bank store in the region, in Larissa, on Patroklou 16, a central pedestrian street. The branch was inaugurated by H.E. the Metropolitan of Larissa and Tyrnavos Ignatios in the presence of K. Agorastos, Regional Governor of Thessalia, P. Dais, Deputy Mayor, D. Tahos Chairman of the City Council, representatives of local authorities and chambers, as well as representatives of Technological Educational Institutes, Universities, Associations, Unions, media, Senior Management and a large group of NBG's customers. Dimitris Kalogeropoulos, Manager of the the Branch Network VI Division, addressed the inauguration and stressed the dynamic of the local community, which has welcomed the i-bank store with particular enthusiasm since it opened for business. The Bank's Management was represented by Panagiotis Georgiou, former Assistant General Manager of the Branch Network Division, who in his speech stated the social contribution of the Bank throughout its history as well as the

top quality of services offered at the new i-bank store operating in Larissa, following the i-bank stores already operating in Athens and Thessaloniki. i-bank store is a multi-purpose e-banking facility for banking services, supplied with cutting-edge equipment and state-of-the-art IT infrastructure, where all i-bank services are provided (Internet Banking, Mobile Banking, Phone Banking, ATM & APS).

Panagiotis Georgiou, former Assistant GM of the Branch Network Division and Dimitris

Kalogeropoulos, Manager of the Branch Network VI Division, together with i-bank store staff


In a pioneering and cutting-edge ambience, where the visitor can explore, either on his own or with the help of the i-bank store's expert staff, a new angle on easy and instant banking transactions. In the new i-bank store, visitors can: find out about NBG’s i-bank services and

the ways these can improve our daily life,

get access to i-bank services, navigate the web from their laptops or

mobile phones via free WiFi. have fun with the interactive displays for

kinetic games.


Panagiotis Georgiou, former Assistant GM of the Branch Network Division, H.E. the Metropolitan of Larissa and Tyrnavos Ignatios, K. Agorastos, Regional Governor of Thessalia, P. Dais, Deputy Mayor, Dimitris Kalogeropoulos, Manager of the Branch Network VI Division, and Regional Managers I. Mantzios and Sp. Kekelos

Despite the negative economic climate, NBG continues its intensive efforts to seek out new markets and expand its activities and attract new economically healthy clientele. Accordingly, the Bank inaugurated, on 7 December 2015, a new Retail Banking Branch in Rio, Patras.

This is the eleventh Bank unit in the greater Patras Municipality, providing banking services to all private individuals and professionals, and

it has been welcomed by the customers of the rapidly growing region who made favourable comments regarding the top quality services provided by its staff. The inauguration was attended by representatives of the local authorities and it was in a festive mood, given the holiday season, which some people described as a "Christmas gift" from the Bank to its clients.

Launch of the new NBG branch in Rio, Patras



E-Business and Alternative Channels Division

Within the frame of updating Greek business players about state-of-the art solutions that automate the payment procedures via its online channels, NBG participated with its own stand at the 12th KEM Franchise International Expo, the most important expo in the field of top brands held yearly in Greece. At the exhibition, held 18 to 21 March 2016 at the Mediterranean Exhibition Center - MEC, in Paiania, the Bank presented its state-of-the-art e-payment systems: i-bank Simple Pay Spot, i-bank POS and i-bank POS plus as well as its new i-bank e-commerce service. At the Bank's stand, visitors had the opportunity to get information about the latest models of teller machines and payment systems which have been developed in collaboration with suppliers of specialized innovative teller system machines. Expert officers from the Debit-Credit Cards & Consumer Loans Division as well as from the E-Business & Alternative Channels Division, were there to present and suggest customized solutions for the businesses visiting the stand.

The NBG stand was visited by professionals from restaurant services, food, clothing and beauty sectors, service providers, education, household equipment companies, and from other business areas, who were all updated regarding the Bank's competitive solutions for automated payment processes as well as acceptance of card payments. In addition, within the framework of the expo, Bank managers delivered speeches presenting cutting-edge solutions for card payments and e-payment systems for small businesses. By participating in the KEM Franchise, as well as in many more expos, NBG gives tangible evidence of its strategic decision to approach and to further strengthen its relation and its cooperation with all other business sectors of the country by offering flexible, modern and innovative solutions in order to support the growth of Greek entrepreneurship.

NBG’s i-bank POS, i-bank Simple Pay Spot and i-bank e-Commerce e-payment systems presented at the 12th KEM Franchise International Expo


Mortgage & Consumer Loans Division

New webpage: "6 steps to a Housing Loan"

Over the past years, our Bank has been supporting customers who wish to get their own house or to renovate their current one, by providing them with flexible housing

loans and high quality services. Accordingly the Bank has taken steps to enhance the provision of information regarding our housing loans via www.nbg.gr. As from 7 March 2016 the provision of information has been expanded to a new web page "6 steps to a Housing Loan". This is an online infographic guide that enables potential borrowers to get an overview by following the six basic steps for applying for a housing loan.

Step 1 Overview

Step 2 Application

Step 3 Pre-approval

Step 4 Final approval

Step 5 Agreement

Step 6 Disbursement

The infographic guide is supplementary to the online loan calculator which has been available since February 2015 and has already attracted many prospective customers. NBG Branches can access both online loan calculator and the infographic guide via the Intranet site of the Mortgage & Consumer Loans Division by clicking on the relevant links.

Procurement Division

Responding to the request of the Red Cross and the "Piraeus Initiative to Support Refugees and Immigrants" for solidarity donations to refugees, NBG's Procurement Division gathered funds and sent on 30 March five pallets of "Vikos" bottled water and personal hygiene items. All the staff at the Procurement Division, supporting the relevant initiative of the Division's Action Committee (EAK), contributed in a spirit of generosity and solidarity. This action, due to its social dimension, shows the importance of raising awareness about actions that support people in need. All the staff of the Procurement Division deserve our congratulations!

Contribution to the refugee crisis

http://www.nbg.gr


The National Bank of Greece Ombudsman’s Office hosted the European Ombudsman-Mediation Meeting in Athens on March 17-18 2016. The meeting brought together Ombuds from across different sectors including supranational organizations (European Bank for Reconstruction and Development, World Health Organization), multinational private sector corporations (Mars Inc., OMV Petrom, NBG Group), consultancy firms (McKinsey & Co) and Ombuds services providers (RCC-Risk Communication Concepts).

The event was addressed by Mr. Dimitris Pavlakis, the Hellenic Ombudsman for Banking and Investment Services (HOBIS) who in his capacity as the Chairman of the E-Ben Hellas (European Business Ethics Network Hellas) Ambassadors Club advocated for the value of Ethics in business transactions and Ms Dimitra Triantafyllou, LLM, Mediator, Trainer of Mediators and CiARB Arbitrator who proposed alternative ways of delivering value to the organization.

During the event the NBG Ombudsman, Ms Konstantina Vitoratou, presented aspects of her practice and shared some thoughts about the possible effect of the evolving ADR landscape in the EU on the Ombuds function. The workshops that were held following each presentation offered “a lot of food for thought” and the participants seized the opportunity to delve into deep meaningful discussions on how best to increase the function’s ROI and promote its role in the organizational and corporate sectors. The participants agreed that it was a very good meeting in terms of substance and assessed different courses of action that may have to be explored in detail before the next meeting of the group that will be hosted by Transparency International in Berlin in October 2016.

European Ombudsman-Mediator

Group Meeting

NBG Ombudsman

The participants of the European Ombudsman-Mediator Meeting, at the end of the event

NBG Ombudsman, Ms Konstantina Vitoratos with the Ombudspersons

of McKinsey & Co, Ms Lynne Chaillat (left) and EBRD, Ms Asha Singh Williams (right)


National Bank of Greece, as official sponsor of the Hellenic Athletics Federation (SEGAS) during the years 2014-2019, continues to support the Athens Authentic Marathon and the Athens Half Marathon as well as the RUN GREECE races. Within the framework of this sponsorship we, the NBG people, are given the opportunity to actively participate in these events, by running with our "i-run" team. On Sunday 20 March, the 5th Athens Half Marathon was held, allowing people of all ages to run among elite runners and test their endurance in the 3K, 5K and 21K races. NBG's "i-run" team participated for the second time in the event achieving great finishing times. More than 500 NBG employees, their friends and relatives, participated in the three

courses, all of them full of energy, goodwill and belief in the values of the running movement.

Congratulations to all our team runners, who completed the Athens Half Marathon races, and did their best by setting a high benchmark for success.

Our “i-run” team in the 5th Athens Half Marathon

Group Marketing & Communications Division

"i-run" team runs yet again in 2016 at the SEGAS races

“i-run” team after their warm up for the 5K race

General Manager Retail Banking Nelly Tzakou with "i-run" team runners

The winners of the 5K race and George Maligiannis, Assistant General Manager Retail Banking,

at the 5K medal ceremony


Group Marketing & Communications Division

We shall have once again the opportunity to demonstrate our love of sports and physical exercise and also to feel the euphoria of crossing the finishing line at the Panathinaikon Stadium, at the sporting event of the year, the 34th Athens Authentic Marathon. Let's book a place in our diaries this coming November, and make "i-run" —our team comprised of the Bank's people— even bigger.

We are taking part in RUN GREECE all over the country!

Our colleagues throughout Greece with their families and everyone else who is a fan of our "i-run" team in every race can take part in the RUN GREECE races, which are being held once again in six cities around the country.

Below are the dates and places of the 5Κ & 10Κ races, and the kids race:

Come and join us and experience the joy of physical exercise, solidarity and the achievement of your personal goal, sporting the colors of our "i-run" team and achieving personal bests and reaching a higher number of participants.

Run Greece: Larissa. Stefanos Rouvolis, Branch Manager of Larissa and colleagues from the Branch Network VI Division who participated in the race

27.3.2016 Larissa 17.4.2016 Iraklio 8.5.2016 Ioannina 15.5.2016 Kastoria 25.9.2016 Alexandroupoli 9.10.2016 Patras


Pronomiouhos S.A. Genikon Apothikon Hellados

As of 9 February 2016, PAEGAE (Pronomiouhos S.A. Genikon Apothikon Hellados), is a holder οf Authorised Economic Operator Certification (AEO Certificate - Customs Simplifications / Security and Safety (AEOF). The Authorized Economic Operator (AEO) concept is a tool that enhances the cooperation and strengthens the trust between customs controls and companies. PAEGAE has customs warehouses and tax warehouses in its premises for both goods and vehicles. AEO status is recognized throughout the EU in the context of the customs related operations carried out by an AEO, and, accordingly, it is entitled to enjoy specific benefits depending on the type of the AEO certification obtained, resulting in reduced administrative costs, facilitation of merchandize flows, enhanced internal operations, and improved efficiency and competitiveness. AEO certificate holders can benefit from the following, depending on the type of certification (AEOC: AEO certificate - Customs Simplifications, AEOS: AEO certificate Security and Safety, AEOF: AEO certificate Customs Simplifications/Security and Safety): Benefits: Faster movements (fewer physical and

document-based controls, priority at controls)

Guarantee reductions for Temporary Warehouses - Tax Warehouses, Custom Warehouses excise taxes

Easier admittance to customs simplifications Greater supply chain predictability and

planning enhancement Indirect benefits: Improvement of internal processes and

company assurance as a result of the investments needed to meet the stricter criteria required for certification

Increase of loyal customers through recognition as a secure and safe partner

AEO logo. A trademark of quality and reliability

AEOs can find it easier to qualify for other international certifications (authorized agent/consignee, ISPS etc.)

Within the framework of AEO mutual recognition programs between EU and third countries (i.e. USA, Japan), the AEOs are recognized in these countries too, and as a result enjoy similar benefits during customs formalities in the said countries, while also gaining access to new markets and new opportunities. PAEGAE's AEOF certification is yet another important step within the framework of the Company's business strategy to expand the range of services offered to its existing customers and to attracting new customers.

PAEGAE's facilities in Magoula, Attica

PAEGAE receives Authorized Economic Operator (AEO) Certification


In this work, the British historian Eric Hobsbawm examines and interprets the momentous changes brought on by the French Revolution and the British Industrial Revolution. The sixty-year period between 1789, when Louis XVI still reigned, and 1848, when Marx and Engels published the Communist Manifesto, was for Europe an age of twin revolutions, which provoked the biggest social transformation to have occurred in the world since ancient times. The so-called Ancien Régime rapidly collapsed before the forces of the new capitalist nations. New roads opened up to science, philosophy, religion, the arts. New methods were applied to the conduct of war and diplomacy, industry, trade and state governance. New words were generated to give expression to new ideas. The global revolution, which overflowed from the dual cups of Britain and France, initially evolved into the expansion of Europe across the rest of the world. Indeed, one of the key consequences of this expansion and conquest for world history was that it imposed the primacy of a number of western regimes (particularly the British) on the rest of the planet, an unprecedented occurrence in the annals of human history. Before the merchants, steam engines, ships and cannons of the West, but also before its ideas, the ancient civilizations and empires of the world buckled and collapsed.

Until 1848, it seemed that nothing could stand in the way of conquest by Europe, as long as the governments and merchants of the West considered it in their interest to seize control. The history of this dual revolution, however, is not merely the tale of the triumph of the new bourgeois class. It is also the tale of the emergence of forces which, within a century of 1848, would transform the expansion into contraction. Eric Hobsbawm (b. Alexandria 1917, d. London 2012) studied in Vienna, Berlin, London and Cambridge. He was a member of the British Academy and honorary member of King’s College of the University of Cambridge, and taught at Birkbeck College of the University of London. Apart from The Age of Revolution, 1789-1848, MIET publications has also translated and published in Greek Hobsbawm’s follow up volumes The Age of Capital, 1848-1875, and The Age of Empire, 1875-1914.

NBG Cultural Foundation (MIET) Book presentation

Eric J. Hobsbawm The Age of Revolution, 1789-1848 3rd edition, revised MIET, 2015, 513 pp


Griechische Sozialgeschichte by Fritz Gschnitzer Translation in Greek by Angelos Chaniotis Athens, MIET, 2011, 1st reprint 2016 557 pp.

The Philosophy of the Enlightenment by Ernst Cassirer with an introduction by Gerald Hartung Translation in Greek by Annette Vosswinkel Athens, MIET, 2013, 2nd edition 2015 569 pp.

Roman Women. Their History and Habits

by J.P.V.D Balsdon Translation in Greek by Nikos Petrocheilos

1982, revised 3rd edition 2015 173 pp.

Libraries in the Ancient World by Lionel Casson

Translation in Greek by Antigone Philippopoulou

Athens, MIET, 2006, 1st reprint 2016 285 pp.

The Cultural Foundation recommends... a selection of its recent publications


Konstantinos Maleas (Constantinople 1879 – Athens 1928), “Acropolis” Oil on canvas, 49 × 69 cm

On finishing school at the Phanar Greek Orthodox College, Konstantinos Maleas went on to study architecture at the Istanbul Polytechnic School. In the period 1901-1908 he lived in Paris, where he attended art classes given by the neo-Impressionist Henri Martin, and went on to graduate from the École des Arts Décoratifs. In the meantime he began to exhibit his works. He returned to Istanbul and travelled in the Levant, painting prolifically (1908-1910). In 1913 he went to Thessaloniki where he remained until 1917, when he moved to Athens. In 1918, he was appointed director of the Museum of Popular Handicrafts and was also appointed member of the Art Council of the National Art Gallery. In the period 1921-1923 he lived and worked in the islands of Chios and Lesvos, and in 1923 he was honored with the Aristeion for Letters and the Arts. Maleas was a founding member of the “Art Group”, participating in its exhibitions, while he also showed his works in other group exhibitions and thirteen solo exhibitions. In 1936 a number of his works were sent to the Venice Biennale. Retrospective exhibitions of his works were held in 1929 at the Zappeion Exhibition Hall in Athens and in 1980 at the National Art Gallery. Apart from his artistic output, Maleas was also involved in educational reforms, working alongside Dimitris Glinos, Alexander Delmouzos, and Manolis Triantafyllidis. Influenced by Impressionist and post-Impressionist artistic trends, Maleas was a revitalizing force in the contemporary Greek art scene, focusing primarily on landscape painting, where his schematic patterns and intense, pure colors served to build, section by section, his compositions.

From the NBG Art Collection

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