Lecture OB 6

8/2/2019 Lecture OB 6

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Are you under stress?????

What symptoms of your behaviour

signifies Stress?

What makes you relax &

release your stress ?


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Concepts related to stress

Stressors:- The physical or psychologicaldemands from the environment that causes

stress .

Eustress:-

A term used to describe positivestress. occurs when your level of stress is high

enough to motivate you to move into action to

get things accomplished.

Distress:- when your level of stress is either

too high or too low and your body and/or mind

begin to respond negatively to the stressors.


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StreSS iS not..

Simply anxiety or nervous tension

Need not always be damaging

Occurs not always due to

overwork Cannot be avoided


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Stressors occurs at THREE

levels!!!

Individual Level Group Level Organizational Level


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Sources of Stress

Individual level

Most common stressors are personality, role ambiguity,

role overload, role conflict

Personality : Two types of personality :Type A Type B

Walks & eats rapidly

Feel impatient with the pace of

things, dislikes waiting

Does several thingssimultaneously

Feel guilty while relaxing

Try to schedule more & more in

less time

Presence of nervous gestures

Does not have time to enjoy life.

Least concerned about time

Comparatively patient

Play to fun not to win

Relaxes without feeling guilty Has no pressing deadlines

Is mild-mannered

Never in a hurry


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Sources of Stress

Role ambiguity :- Uncertainty about employees

responsibilities,functions,levels of authority & performance

standards .Mostly happens with the new joiners.

Role Overload :- Too much of work causes mental stress to anemployee .

Role Conflict :- it arises when people face competing demands.

i. Inter-role ConflictEmployees have two conflicting rolesshared by matrix bosses.

ii. Personal Conflict - When personal values clash with

Organizational goals


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Sources of Stress

Group Level

Group level stressors are caused by group dynamics &

managerial behaviour.

Exhibiting inconsistent behaviour

Failing to provide support

Showing lack of concern

Providing inadequate direction

Focusing on negative performanceIgnoring positive performance


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Sources of Stress

Organizational Level

Organizational climate is basically responsible for

generation of Organizational Stressors.

Poor Lightning, Loud Noise, improper placement of

furniture etc could also lead top stress.

i. Organizational Structure :-

Level of Differentiation

Degree of rules & regulations in decision making

Lack of participation

Excessive rules


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Sources of Stress

ii. Organizational Leadership :

Represents the Managerial style of the Organizations

senior executives.

Creation of a culture by the officers featured as tension,fear & anxiety .

Establishment of unrealistic expectations

Tight Control on the workings of the employees.

iii. Organizational Life-Cycle :

Eight phases of Org. Life-cycle :-Birth,growth,policy,procedure,theory,religion,ritual& last rites.

Each phase has its own challenges, early being exiting & latter

being full of anxiety & tension.


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Stages of Stress

Performance Cycle


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Stress Results

Positive stressResults

EnablesConcentration

IncreasesPerformance

Energizes YouInto Motion


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Stress Results

Negative StressResults

Loss of motivationReduces

effectiveness

Physical, mental,and

behavioral problems


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Stress Management

Individual Strategies : -

Muscle relaxation

Biofeedback Machine

Meditation

Cognitive Restructuring

Time Management


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Stress Management

Organizational Strategies :-

-Improvement in physical work environment

-Job redesign

-Amendments in the work schedule & adopting flexible work

schedule.-MBO

-Higher degree of employee participation

-Team Building exercises

-Workshops on time management-Career Counseling

-Training in relaxation techniques


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Other Stress Management

Activities

Be Prepared for Changes

Find and protect time to refresh, re-energize and re-motivate.

Avoid giving in to alcohol, smoking and othersubstance abuses.

Positive attitudes towards stressful situations in life.

Don't be complacent.Sit straight and comfortably on your seat, and try

breathing exercises

Try creative visualization


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Employee Assistance

Programmes (EAPs)

EAPs are designed to deal with a wide range of stress-relatedproblems both work related & non-work related problems.

It is followed by the following steps :-

i. Diagnosis : Employees ask for help & EAP staff attempt todiagnose the problem

ii. Treatment : Counseling or supportive therapy is provided.

iii. Screening : Periodic examination of employees in highly

stressful jobs is provided to detect early indicators of

problems.

iv. Prevention : Education & persuasion techniques are used

to convince employees.

Documents

Lecture OB 6