Mise en correspondance des services :Mise en œuvre et possibilités

Tour d’horizon pour le CPSSP-CDISPSaint Sauveur (Québec), mai 2004Par : Le ministère des Services aux consommateurs et aux

entreprises de l’Ontario Industrie Canada

Mise en correspondance des services – Projet Halton

Programme d’habilitation à la transformation opérationnelle (PHTO)

Normalise la mise en correspondance des services aux clients Aide à répertorier les services axés sur les clients Aide à cerner les possibilités de collaboration horizontale

Application du PHTO à la mise sur pied d’un restaurant à Halton Objectifs

Mettre à l’essai la méthodologie du PHTO et faire rapport du succès Jeter les bases d’autres activités de mise en correspondance des services Cerner les possibilités de collaboration horizontale

Participation de représentants fédéraux, provinciaux et municipaux Mise en correspondance de tous les services gouvernementaux

auxquels il pourrait être nécessaire d’avoir recours pour mettre sur pied un restaurant à Halton

Appui de deux possibilités immédiates Collaboration du CSECO pour les services municipaux Initiative intergouvernementale concernant les services – créer un service

afin de permettre la collaboration intergouvernementale pour la prestation de services

Résultats du projet Halton Le modèle de mise

en correspondance des services fait en sorte que les services fournis répondent aux besoins des clients et donne un aperçu global des services offerts par tous les paliers de gouvernement

La boîte du haut a trait aux services municipaux

La boîte du bas a trait aux services régionaux

Les boîtes de gauche ont trait aux services provinciaux

Les boîtes de droite ont trait aux services fédéraux

Municipal Program(s)

Regional Program(s)

AGCO

LCBO

Tax Revenue Division

Socio-Economic Development-plan a succesful business(need to assist them with their business planning,EX, find a suitable location)(need for sector analysis, Statistical data (stats can)Socio-Economic Development

-meet gov't requirements in a cost effective manner(Understanding GOV requirements, EX checklist)(reduce/eliminate time required to meet Govrequirements by directing them to various permitsand licenses needed for their endeavor)

(inform them of risk of non compliance)

Socio-Economic Development-maintain competitiveness

(need to defend trademark rights)

Natural Resources-supply clean water

Environment Protection-waste management

Environment Protection-comply with environmental regulations

Public Health-comply with public health regulations

Natural Resourcesconform to protected species regulations

Legal, Collective, Democratic & Human RightsProtection

-Managing personal liability risk

Legal, Collective, Democratic & Human RightsProtection

-comply with human rights

Social Development-comply with accessibility rules

Public Safety-police, fire, ambulance needs for safe infrastructure,

roads, lights etc.

Public Safetymeet and maintain worker safety, fire, building and

health inspections

Justiceaccess to fair hearings for claims recourse

GOV Financial Management Services-comply with tax obligations, pay taxes

Restaurant Owner

P Corporate TaxRegistration Service

Corporate Income TaxAccount

P Retail Sales TaxRegistration Service

Retail Sales Tax Account

P Employers Health TaxService

EHT Account

Meet obligation to pay

employer health tax

Modèle de mise en correspondance des services du PHTO – Démarrage d’entreprises (propriétaires de restaurants)

Goods and Services Tax (GST)

F Goods and Services TaxService

Goods and Services TaxAccount

Targeted Wage Subsidy Program(HRDC)

F HRDC Targeted WageSubsidy Service

Targeted Wage Subsidy

Canada Small Business Financing

(CSBF) Program

F Canada Small BusinessFinancing Service

Small Business Financing

Community Futures Development

Corporations (CFDCs)

F Community FuturesDevelopment Corporations

(CFDCs) Service

Northern CommunityFinancing

Statistics Canada

F Statistics Service

Statistical information

Federal Business Incorporation

F Federal IncorporationService

Federal IncorporationRegistration

Canadian Intellectual Property Office

F CIPO trademarkprotection service

Trademark registration

Business Number

F Business NumberService

Business NumberRegistration

Consumer Products and Labelling

F Consumer Productsand Labelling Service

Consumer Products andLabelling standards and

regulations

COBSC

F COBSC informationservice

COBSC Information forbusinesses

Aboriginal Business Canada

F ABC grants andcontribution service

Aboriginal Business grantsand contributions

Business Development Bank of

Canada (BDC)

F BDC Loan GuaranteeService

Loan guarantee

Canada Pension Plan (CPP)

F Canada Pension Plan(CPP) Service

Canada Pension Plan (CPP)account

hiring and firing flexibility

don't have to provide

a private pension plan

sufficient capital to start

sufficient capital

to start

eases the

financial burden

sufficient capital

to start

sufficient capital

to start

ability to do

market research

protection from

corporate liability

single access point to information

on federal and provincial

programs, services and

regulations to start a business

comply with tax obligations GST rebates

protection from liability

AGCO

F AGCO informationservice

AGCO information servicesfor businesses

Assistance with

business planning

single access point to information about

federal and provincial programs, services

and regulations to start a business

Advice regarding various government requirements

protection from public safety liability

Employment Insurance (EI)

F Employment Insurance(EI) Service

Employment Insurance (EI)account

M Publicationssubscription service

M Publications

M Minor Variance service

M Minor Variance

M Land Severance service

M Land Severance

M BIA designation service

M BIA designation

M Road entrance permitservice

M Road entrance permit

M Bingo License Service

M Bingo License

M Raffle License Service

M Raffle License

M Break Open TicketSeller License Service

M Break Open Ticket SellerLicense Service

M Heritage propertyalteration approval service

M Heritage property alterationapproval service

M Fine Collection

Collected fine

M Occupancy Permitservice

M Occupancy Permit

M Building permit service

M Building permit

M Sign Permit service

M Sign Permit

M Site Alteration Permit

M Site Plan Alteration Permit

M Road excavation permitservice

Road excavation permit

M Business license service

M Business License

M Site Plan Applicationservice

M Site Plan approval

M Re-zoning service

M Re-Zoning

M Property Tax service

M Property tax account

P Liquor Control Board ofOntario Supply Service

P Liquor Control Board ofOntario Supply

OLGC

P Ontario Lotteryand Gaming CorporationProduct Seller Contract

Service

P Ontario Lottery and GamingCorporation Product Seller

Contract

MEDT

P Education and TrainingService

Entrepreneurial SkillsDevelopment Course

P Information Services

Ontario Business Report

P Investment and KeyAccount Service Advisory

Service

Investment Advice

P Capital FinancingInformation Service

Capital Financing Information

P Business DevelopmentAdvice Service

Small Business Advice andGuidance

Companies Personal Property & Security Branch

P Business NameRegistration Service

Business Name Registration

P Incorporation Service

Incorporation Registration

P Partnership RegistrationService

Partnership Registration

Assistance with

business planning

Assistance with

business planning

Advice regarding various

government requirements

Advice regarding various

government requirements

Advice regarding various

government requirements

Advice regarding various

government requirements

Assistance with

business planning

Value is:…….

limits personal liability and creates business structure

Can limit personal

liability and creates

business structure

provides tax

advantages

Workers Safety & Insurance Board

P Worker Safety InsuranceBoard Registration Service

P WSIB Account

Advice regarding how to operate

a safe working environment

Contributes to insurance plan

ORC

P Ontario RacingCommission Teletheatre

License Service

P Ontario RacingCommission Teletheatre

License

Provides a framework

that restricts competitors

from operating illegally

and a framework for

complying with the

regulations in the future

P Liquor License Service

P Liquor License Permit

P Break Open TicketRegistration Service

P Break Open Ticket 3rdParty Seller Registration

P Slot Facility RegistrationService

P Slot Facility Registration

P Break Open TicketLicense Service

P Break Open Ticket CharitySeller License

P Bingo Hall RegistrationService

P Bingo Hall Registration

P Bingo Event LicenseService

P Bingo Event License

P Raffle License Service

P Raffle License

P Exempt GamingRelated Supplier

Registration Service

P Exempt Gaming RelatedSupplier Registration

P Key EmployeeRegistration Service

P Key Employee Registration

P Non-Gaming RelatedSupplier Registration

Service

P Non-Gaming RelatedSupplier Registration

protection from corporate liability

WSIB tribunal moderates claims

Provides a framework that restricts competitors from operating illegally as well as providing them

with an assurance of initial compliance and a framework for complying with the regulations in the future

Provides a framework that restricts competitors from operating illegally as well as providing them with an assurance of initial compliance and a framework for complying with the regulations

in the future

access to goods to

sell to customers

Assistance with

business planning

Assistance with

business planning

Advice regarding

various government

requirements

protection from

unfair competition

Provides a framework for restricting access to a registration, and sanctioning competitors operating outside the law

Access to goods

to sell customer

Insurance against workplace mishaps

Permission to

collect and remit

retail sales taxMeet obligation to

file tax returns

Provincial / Regional Program

P/R Talk to me service

P/R Talk to me session

provides

knowledge &

understanding of

process

Understanding

GOV requirements

P/R Ontario Works - HaltonPlacement service

P/R Ontario Works - HaltonPlacement

R Publicationssubscription service

R Publications

R Business library service

R Access to businesspublications

R Healthy Heart menuevaluation service

R Healthy Heart certificate

R Site SelectionAssistance service

R Site Selection Assistance

R Access toProfessionals service

R Professional businessadvisor

R Small BusinessSeminar Service

R Small Business Seminar

R Referral to professionaladvisor service

R Referral to professionaladvisor

R Access to businessadvice service

Business advisor

R Water/Sewer connectionpermit service

R Water connection permit

R Storm Sewer connectionpermit service

R sewer connection permit

R Road entrance permitservice

R Road entrance permit

R Garbage & Recyclingpickup evaluation service

R Garbage & Recyclingpickup ruling

R Health permit service

R Health Permit

R Food Handling SafetyCourse service

R Food Handling SafetyCourse certificate

R Road excavation permitservice

R Road excavation permit

R Floor Plan & EquipmentLayout Approval service

R Floor Plan & EquipmentLayout Approval

easier to

interface

with

government

enhances business success

provides

knowledge &

understanding

of process

of business

needs

legal protection

of tradename

provides

knowledge &

understanding

of GOV

requirements

provides knowledge

& understanding of

GOV requirements

enhances business success by providing the necessary

information to help entrepreneur make an informed decision

provides knowledge and

understanding of

legal and human rights

provides knowledge &

understanding of process

how to sustain

competitiveness

provides knowledge

and understanding

of process waste

management

provides knowledge &

understanding of process to comply

with environmental regulation

provides knowledge & understanding of process

protection from public health liability

Obtain potable water

Meet potable water standards

Guarantees access to

waste water removal

Guarantees access

to potable water

Eliminates waste water hazard

Safe treatment

of waste water

Safe treatment

of waste water

Meet potable water standards

Removal of waste water

Ensures

waste

disposal

needs

/ requirements

are met

Ensures waste

disposal needs/

requirements

are met

Ensures waste disposal needs

/ requirements are met

Ensures

safe

access to

property

Ensures compliance

with accessibility legislation

Ensures public

access to business

Facilitates hiring of

qualified staff

Facilitates hiring of

qualified staff

Guarantees

public access

to restaurant

business

provides information

to reduce risk

Ensures floor plan/equipment

layout meets health regulations

Ensures floor plan/equipment

layout meets health regulations

Ensure

compliance

with Health

Department

regulations

Ensures changes to roads meet

standards for safe infrastructure

Ensures changes to

roads meet standards

for safe infrastructure

Ensures compliance with

Health Dept regulations

Ensures all signs meet

same set standards

Provides business

planning information

Can proceed with

modifications to

improve business

Enhances

business

success

Severance

process

initiates

assessment

process

Ensures

members in

designated

areas pay

appropriate

BIA levies

Ensures

com/ind

pays correct

property tax

Ensure

business

levied

appropriate

tax rates

Competitors are

regulated

Ensures property

owners aware of

heritage standards

and requirements

Discharge

of

obligation

Ensures

Health Dept

informed of

all operating

businesses

Provides a framework that restricts competitors from operating illegally as well as providing them

with an assurance of initial compliance and a framework for complying with the regulations

in the future and provides the public with confidence in the integrity of their business

Provides a framework for restricting access to a registration,

and sanctioning competitors operating outside the law

A trigger for assessment

process for Ministry of Rev

Assessment process

initiated with building permit

Ensures all building code issues are addressed and complied with

Ensures business is in correct location

Ensures all building code

issues are addressed

and complied with

Ensures all building code

issues are addressed

and complied with

Ensures all traffic /

services/ health

issues for compliance

are identified

Ensures business is

in correct location

Ensure grade

changes don’t

affect

drainage

Guarantees public

access to

restaurant business

Ensures changes to roads meet

standards for safe infrastructure

Ensures safe access

to property

Ensures culverts and

fill to standard

Ensures public access to business

Ensures

compliance

with

accessibility

legislation

Federal Program(s)

Provincial Program(s)

IC PSAM v0.4 2003.12.08.vsd

Résultats du projet Halton Mise en correspondance des transitions et des interactions connexes avec le gouvernement ayant trait

à la mise sur pied d’un restaurant – mise en correspondance par palier de gouvernement et par type de service

De nombreux services de plusieurs paliers de gouvernement sont-ils nécessaires à chaque transition ? Les multiples interactions rendent difficiles les transitions pour les entrepreneurs La mise en correspondance par type de services démontre que certains services pourraient être

regroupés, par exemple, des services de consultation sont nécessaires à chaque transition.

AnyoneSTART

Aspiring Entrepreneur

Closed RestaurantBusiness

Going concernrestaurant

New Restaurantoperating

STOP

Restaurant businessentity is fully licensedfor intended operation

Legal Business Entityformed

Restaurant facilityready

Primary paths

MunicipalM BIA designationM Bingo LicenseM Raffle LicenseM Break Open Ticket Seller LicenseM Business LicenseM Sign PermitM Occupancy PermitRegionalR Referral to professional advisorR Health Permit

ProvincialP Liquor Control Board of OntarioSupplyP Liquor License PermitP Special Occasion PermitP Break Open Ticket 3rd Party SellerRegistrationP Break Open Ticket Charity SellerLicenseP Raffle LicenseP Bingo Hall RegistrationP Bingo Event LicenseP Slot Facility RegistrationP Key Employee RegistrationP Non-Gaming Related SupplierRegistrationP Exempt Gaming Related SupplierRegistrationP Ontario Racing CommissionTeletheatre LicenseP Ontario Lottery and GamingCorporation Product Seller Contract

Federalnone

ProvincialP Entrepreneurial Skills DevelopmentCourseP Ontario Business ReportP Small Business Advice andGuidanceP AGCO information Service

Transition Services 1MunicipalM PublicationsRegionalR Small Business SeminarR Professional business advisorR Referral to professional advisorR Business advisorR PublicationsR Access to business publicationsR Business promotion eventP/R Talk to me session

ProvincialP Corporate Income Tax AccountP Retail Sales Tax AccountP Entrepreneurial Skills DevelopmentCourseP Incorporation RegistrationP Partnership RegistrationP Business Name Registration

FederalF AGCO information ServiceF Goods and Services Tax AccountF COBSC Information for businessesF Federal Incorporation RegistrationF Business Number RegistrationF Trademark registration

Transition Services 2Municipal RegionalM Road entrance permitM Property tax accountM Road excavation permitM Building PermitM Site Plan Alteration PermitM Land Severance serviceM Minor VarianceM Re-ZoningM Heritage property alterationapprovalM Site Plan approvalM BIA designationRegionalR Water connection permitR sewer connection permitR Road entrance permitR Professional business advisorR Referral to professional advisorR Business advisorR Road Excavation PermitR Garbage & Recycling pickup rulingR Site Selection AssistanceR Floor Plan & Equipment LayoutApproval

ProvincialP Ontario Business ReportP Investment AdviceP Capital Financing Information

FederalF Loan guaranteeF Aboriginal Business grants andcontributionsF Small Business FinancingF Northern Community FinancingF Statistical InformationF Consumer Products and Labelingstandards and regulations

Transition Services 3

MunicipalM Collected FinesRegionalR Professional business advisorR Food Handling Safety CoursecertificateR Referral to professional advisorR Business advisorR Healthy Heart certificateR BylawsP/R Ontario Works - Halton Placement

ProvincialP WSIB AccountP EHT Account

FederalF Employment Insurance (EI) accountF Canada Pension Plan (CPP) accountF Targeted Wage Subsidy

Transition Services 5MunicipalM PublicationsRegionalR Small Business SeminarR PublicationsR Access to business publicationsR Business promotion eventR Marketing to areas outside theregionP/R Talk to me session

FederalF COBSC Information for businessesF Statistical Information

Transition Services 4

(Units of) ResourceM Road entrance permitR Water connection permitR sewer connection permitR Road entrance permit

AnyoneSTART

Aspiring Entrepreneur

Closed RestaurantBusiness

Going concernrestaurant

New Restaurantoperating

STOP

Restaurant businessentity is fully licensedfor intended operation

Advisory EncountersM PublicationsR PublicationsR Access to business publicationsP/R Talk to me sessionP Ontario Business ReportP/R Small Business Advice andGuidanceP AGCO information ServiceP/F COBSC Information for businessesF Statistical Information

Educational& Training EncountersR Small Business SeminarP Entrepreneurial Skills DevelopmentCourse

Advocacy and PromotionalEncountersR Business promotion eventR Marketing to areas outside the region

Advisory EncountersR Referral to professional advisorR Business advisorP Ontario Business ReportP Investment AdviceP Capital Financing InformationF Statistical Information

Periods of PermissionM Road Excavation permitM Building PermitM Site Alteration PermitR Road Excavation Permit

FundsM Property tax accountF Loan guaranteeF ABC G’s and C’s FundsF Small Business FinancingF Northern Community Financing

Rulings & JudgmentsM Land Severance serviceM Minor VarianceM Re-ZoningM Heritage property alteration approvalR Garbage & Recycling pickup ruling

Educational& Training EncountersR Professional business advisor

Rules (laws, policies, strategies,plans,…)F Consumer Products and Labelingstandards and regulations

FindingM Site Plan approvalR Site Selection AssistanceR Floor Plan & Equipment LayoutApproval

Advisory EncountersR Referral to professional advisor

Periods of PermissionM Bingo LicenseM Raffle LicenseM Break Open Ticket Seller LicenseM Business LicenseM Sign PermitM Occupancy PermitR Health PermitP Liquor License PermitP Special Occasion PermitP Break Open Ticket 3rd Party SellerRegistrationP Break Open Ticket Charity SellerLicenseP Raffle LicenseP Bingo Hall RegistrationP Bingo Event LicenseP Slot Facility RegistrationP Key Employee RegistrationP Non-Gaming Related SupplierRegistrationP Exempt Gaming Related SupplierRegistrationP Ontario Racing CommissionTeletheatre LicenseP Ontario Lottery and GamingCorporation Product Seller Contract

(Units of) ResourceP Liquor Control Board of OntarioSupply

Periods of AgreementM BIA designation

Periods of AgreementM BIA designation

FundsP WSIB AccountP EHT AccountF Employment Insurance (EI) accountF Canada Pension Plan (CPP) accountF Targeted Wage Subsidy

Matches, Referrals and LinkagesP/R Ontario Works - Halton Placement

Advisory EncountersR Referral to professional advisorR Business advisor

Educational& Training EncountersR Professional business advisorR Food Handling Safety Coursecertificate

Periods of PermissionR Healthy Heart ceritificate

Service Bundle 1

Legal Business Entityformed

Service Bundle 4

Restaurant facilityready

Service Bundle 3

Primary path

Penalties & Periods of SanctionM Collected Fines

Rules (laws, policies, strategies,plans,…)R Bylaws

Service Bundle 5

Advisory EncountersM PublicationsR Referral to professional advisorR Business advisorR PublicationsR Access to Business publicationsP/R Talk to me sessionP AGCO information ServiceP/F COBSC Information for businesses

Periods of PermissionP Incorporation RegistrationP Partnership RegistrationP Business Name RegistrationF Federal Incorporation RegistrationF Business Number RegistrationF Trademark registration

FundsP Corporate Income Tax AccountP Retail Sales Tax AccountF Goods and Services Tax Account

Educational& Training EncountersR Small Business SeminarR Professional business advisorP Entrepreneurial Skills DevelopmentCourse

Advocacy and PromotionalEncountersR Business promotion event

Service Bundle 2

Projet Halton – Expérience Le PHTO constitue une méthode complète et efficace de mise

en correspondance des services Avantages

Série d’outils et de processus très puissants Les participants ont trouvé logique le processus du PHTO Le PHTO permet de regrouper des programmes et des services

de natures diverses et de les examiner de façon uniforme Aide à cerner les possibilités de collaboration ou d’intégration

Désavantages Processus très complexe – volume important de matériel et de

connaissances à assimiler Le PHTO est peut-être trop détaillé pour une simple analyse des

possibilités. Certains modèles ne sont pas nécessaires pour cette tâche (p. ex. modèle pour la logistique et le modèle pour le cycle et les événements)

Il est difficile de documenter et de normaliser les résultats du processus de communication en raison de la diversité des outils nécessaires. Une trousse à outils normalisée serait utile.

Projet Halton – Possibilités

Le PHTO a permis de relever : des dédoublements dans les services offerts par les

divers paliers de gouvernement des services communs par palier de gouvernement

et par type

Possibilités de mise en correspondance : mise en correspondance des services d’information

offerts à des points clés mise en correspondance des services offerts dans

des domaines clés services communs de renseignements et

d’enregistrement des clients services communs liés à la conformité et au contrôle

Information pour les petites entreprises

Projet BizPaL Projet catalyseur pour la mise en correspondance des renseignements

concernant les permis et les licences, auquel participent trois provinces et trois municipalités

Yukon, Whitehorse, Colombie-Britannique, Kamloops, Ontario, Halton Répondre aux besoins des petites entreprises concernant l’amélioration de la

coordination de l’information et des services ayant trait aux permis et aux licences

Va dans le même sens que les résultats du sondage Taking Care of Business, qui démontre que les interactions avec le gouvernement relativement à l’information et aux permis sont cotées comme étant les expériences les plus positives par les entreprises, et que 84 % des interactions ont trait à la conformité

Entraînera la mise en correspondance par palier de gouvernement des services ayant trait aux permis et aux licences dans un certain nombre de secteurs

Seulement une partie de l’analyse de la prestation des services dans le cadre du PHTO BizPaL et la base de données seront alimentés par des systèmes de partenaires

et seront hébergés sur des sites Web de partenaires 2004-2005 : Mise en correspondance et développement de produits 2005-2006 : Mise en application et examen d’options et d’approches pour

l’étape 2 (enregistrement / gestion)

BizPaL

Client

Mise en correspondance des processus

Permit Wizard

Interfaces - partenaires

Modes deprestation

Information des divers paliers de gouvernement

Gérer / enregistrer

•Canada•Yukon•Whitehorse•Colombie-Britannique•Kamloops•Ontario•Halton

Membres du Comité directeur

ADMINISTRATIONS M U N I C I P A LES

Information concernant les licences et les permis

Mon compte

Formalités administratives, PME et PHTO

Un modèle simplifié pour la prestation des services peut contribuer à réduire les coûts administratifs des entreprises associés à la conformité

2001 – l’OCDE estime que les coûts administratifs associés à la conformité représentaient 4 % du PIB généré par les entreprises

Les petites entreprises n’ont pas l’expertise ni les ressources des plus grandes entreprises et, par employé, elles sont confrontées à 5 fois plus de formalités administratives

2001- la FCEI signale que le fardeau de la réglementation constitue la plus grande priorité de ses membres, suivi du régime fiscal des entreprises et de l’assurance-emploi

Des efforts sont déployés pour réduire les formalités administratives dans un certain nombre de provinces (Ontario, Nouvelle-Écosse, Nouveau-Brunswick, Colombie-Britannique et Terre-Neuve)

Le budget fédéral de 2004 prévoyait la création d’un groupe de travail sur les formalités administratives, qui sera constitué à l’automne

Le PHTO peut-il jouer un rôle dans la réduction des formalités administratives?

La mise en correspondance des services au moyen de BizPaL et les formalités administratives

BizPaL établira une mise en correspondance des services liés aux permis et aux licences dans trois provinces et trois villes d’ici le mois d’août

Une plus grande correspondance des services est prévue pour l’automne et l’hiver 2004-2005

La mise en correspondance des services peut-elle influer sur les efforts de réduction des formalités administratives?

Le secrétariat de Politique de la petite entreprise a fait part de son intérêt au groupe de travail sur la réduction des formalités administratives

Existe-t-il d’autres possibilités d’utiliser la mise en correspondance des services pour appuyer les efforts déployés pour réduire les formalités administratives?

Prochaines étapes? Mise en œuvre de BizPaL en collaboration avec les partenaires

Développement et mise en œuvre d’ici le printemps 2005 du service en ligne, en collaboration avec les partenaires participants

Validation des deux possibilités relevées Collaboration avec CSECO pour ce qui est des services municipaux Initiative intergouvernementale concernant les services, ayant pour

but de créer un service favorisant la collaboration intergouvernementale pour la prestation des services

Intégrer la mise en correspondance des services aux initiatives

en cours Stratégie de gestion de l’information Contact-e Biz Bundles BizPaL

Étendre la mise en correspondance des services à d’autres secteurs industriels

Saisir les possibilités de transformation des services