MUHAMMAD USMANMobile: +923444070717 / +966 590532932 | E-Mail: muhammadusman33@hotmail.com | Location:

Jeddah ~ STORE MANAGEMENT PROFESSIONAL~

Highly analytical, detail oriented professional, seeking positions as Store Manager with an organisation of high reputeGlobal Span: GCC Countries

EXPERT IN: Retail Marketing | Store Management | Operations Management | Customer Service | Relationship Building | Business Communication | Inventory Management | Stock Replenishment | IBM/ORCALE Operation | Sales & Marketing | Supply Chain Management | People Management |

Training & Development | Leadership | Communication Skills

P R O F E S S I O N A L O V E R V I E W

An astute and skilled professional with over 6 years of experience in supervising store operations, cost optimization and coordinating work with clients, staff and vendors

Skilled in developing & implementing promotion plans and handling communication for brands including all above the line and below the line activities

Proficient in managing entire breadth of commercial operations inclusive of sourcing, order processing, valuation, auditing, etc.

Customer focused, adept in tracking budget expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing, Client Relationships

A strong team leader with problem solving, interpersonal and relationship building skills with ability to relate to people at any level of business and management

E M P L O Y M E N T S C A N

Panda Retail Company – Savola Group, Jeddah, KSA Since Dec 2014Stocker/ Acting Store Supervisor

Job Responsibilities: (Please Confirm) Managing gamut of activities including supervising staff, meeting customer needs, planning and

coordinating sales, merchandising, budgeting, product inventory, purchasing and sales Working in office environments while performing administrative duties as well as addressing

staffing, consumer, and merchandising needs Working closely with regional managers and store owners in order to coordinate and determine the

most cost-effective marketing and hiring strategies Recording sales figures, analysing data, drafting proposals, researching and tracking products by

using information technology Assembling the best possible sales team by interviewing and selectively hiring the most qualified

candidates, providing time-efficient and thorough training, and maintaining the skills and well-being of current staff with motivational incentives and evaluations to increase sales and ensure efficiency

Addressing customer needs by immediately resolving conflict, inspiring long-term customer relationships, and creatively placing and rotating merchandise in a way that best catches customers' attention

Ensuring the store is stocked, clean and in proper working order, to confirm that the set standards for quality, customer service, and health & safety are met, resolving health and safety, legal and security issues

Creating schedules, ordering supplies and writing reports, managing stock levels and making key decisions about stock control

Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

Conducting price and product code integrity checks, involved in all aspects of the daily operation of the Store

Computer Tech International, Hafeez Center, Lahore Sep 2013 - MM YYSales Man

Job Responsibilities:

Recognized the needs of the consumer and provided detailed information about the technical specifications of the computer hardware/software offered by the company

Investigated new items and made recommendations for purchasing products Checked inventory to ensure orders are in stock Advised customers on technical matters and recommended appropriate computer configuration Demonstrated product features before sale, negotiated price for the sale, constructed sales pitches

and presentations Ensured quality of service by developing a thorough and detailed knowledge of technical specifications

and other features of employers' systems and processes

YAM EXPRESS, Al-Hafeez Shopping Gulberg III, Lahore Oct 2012 - Aug 2013Territory In-charge

Job Responsibilities: Managed incoming and outgoing shipping logistics Engaged in booking goods/documents for providing courier services; received messages or

materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person

Acted as a logistics specialist and found the most efficient shipping route Determined shipping costs and tracked the location of the shipment Entered data about goods and carriers into computer databases for future use

QUBEE Broad Band Internet (Franchise), Shalimar Link Road, Lahore Jan 2011 - Sep 2012Customer Care Representative

Job Responsibilities: Acted as a liaison between customers and companies Assisted with complaints, orders, errors, account questions, billing, cancelations, and other

queries, resolved customer complaints via phone, email, mail, or social media Helped with placement of orders, refunds, or exchanges Sold products and services and increased sales by informing customer about deals and promotions

M.R.K ASSOCIATES (PVT) LIMITED, Askari-X Lahore Cantt, Nov 2009 - Oct 2010Site Supervisor

Job Responsibilities: Involved in supervision of construction site Tracked on-site activities in terms of cost, resource deployment, time over runs and quality

compliance and proactively identified and rectified problems to ensure adherence to delivery time-lines

Directed and guided technicians to their respective assigned duties

E D U C A T I O N & C R E D E N T I A L S

4 Intermediate in Computer from Board of intermediate & Secondary Education, Lahore 20064 Matriculation in Computer from Board of intermediate & Secondary Education, Lahore 2003

Professional Courses:4 Computer Basic Course (MS Windows, MS Word, MS Excel, Internet, and Email) 20074 Three Months English Language Course 20084 One Month Koran Language Course 20134 Air Ticketing Basic Course 2014

IT Skills: Software Installation, Hardware Installation

P E R S O N A L D O S S I E R

Date of Birth: 17th September 1984Linguistic Abilities: Urdu, English & PunjabiNationality: PakistaniPassport No: AN2852942Address: H#116 Noor Street, Opp Ghaza Ali Grammar School, Habib Ullah Road, Garhi Shahu, Lahore

-----References to be provided on request----