OA SBADOC!

7/29/2019 OA SBADOC!

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Candidate Name: Christopher Cameron

Candidate #:Centre #:

School: Mona High School

Teacher: Ms Coke

Territory: Jamaica


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Year: 2011-2012

Name/Title Page

Title of Project 1

Aim of this assessment2

Functions of the Human Resource office3

Correspondence...4

Methodology...5

Questionnaire..6

Schedule of Activities.7

Regulations and Policies.8

Report.9

Business Form10

Impact of Office Equipment..11

Bibliography..12


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Title of Project

What are the functions and responsibilities of the Human

Resource Office (HRO) in an organization and its impact on

other department?


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The Aims of this Assessment

1. To find out the functions of the Human Resource Office at National

Commercial Bank.

2. To find out the impact of the Human Resource Office at National

Commercial Bank on other departments of the organization.


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Functions of the Human Resource Office at NationalCommercial Bank

Two (2) functions of the Human Resource Office are to:

1. Recruit new person for an available vacancy in a business

2. Ensure that the welfare of employees working condition not only

meets legal requirements but are conductive to encouraging

employees to work at best standard.


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Correspondence

Burnside Hill

Red Hills P.O

St. Andrew

February 16, 2011

The Manager

The Human Resource Department

National Commercial Bank

Kingston 5

Dear sir/madam:

I am writing this letter requesting permission to conduct a research on your

firm, in order to complete my school base assessment (S.B.A), so that I can

receive a satisfactory grade in the Caribbean Secondary Education

Certificate (CSEC) examinations.

I will be sitting the office administration exam in June, 2012, which requires

me to complete a school based assessment on a topic of my choice. The

topic of my research is The importance of the in Human Resource

Department in a business.

My wish is to issue questionnaires, interview employees and observe them at

work in the bank. All information that is received at National Commercial

Bank will be kept confidential. You may contact me at 1876-488-9487.

Thank you for your consideration.

Yours sincerely,

_______________

Christopher Cameron

Fifth form student


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Methodology

In order for this project to be completed the questionnaire, interview and

observation methods were used to collect data.

Questionnaire

Thirty questionnaires were handed out, and ten (10) days was given to each

person to complete the questionnaire, ensuring that each person received

sufficient time to complete it. This method was used because the

questionnaire is more time efficient because respondents can complete the

questions in their own time. Also more information will be obtained from

the questionnaires because respondents tend to be nervous in interviews.

Interview

The interview will take 10-15 minutes and the total amount of questions

that will is five (5). This method was used because it gives immediate

feedback and more in-depth information will be collected.

Observation

Observation helps to validate information collected by means of the

questionnaires or interview. In order to provide authentic information on the

use of equipments, the other means of data collection will would not be

appropriate.

NB The researcher began to collect data for this project on February 18,

2011 and continued for four weeks. The method of collecting data was

random, which means that the persons were not chosen specifically for the

questionnaires.


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The five (5) questions that are in the questionnaireasked of the personnel of the firm selected for the

project

1. Are employees benefits awarded?2. How do you decide if an applicant is worthy of getting an available

vacancy in the business?

3. For what reasons do you interact with other departments?

4. Which departments are you constantly liaising with?

5. What are the necessary precautions used in relation to staff welfare?


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Schedule of Activities

Dates Activities CommentsMarch 15,2011 Wrote letter to the head of

department of the Human

Resource office.

Went smoothly

March 21,2011 Made a date for a meeting

with the head of department

of the human resourceoffice.

It went well but the

researcher had to wait for a

long time.

March 25, 2011 Went to National

Commercial Bank to have ameeting with the head of

department, hand outquestionnaires(they weregiven 10 days to complete

the questionnaires) and also

interview some of theemployees working in the

human resource office.

It went smoothly.

The researcher only got to

interview 3 employees ofthe human resource office.

April 6, 2011Returned to National

Commercial Bank to collect

the questionnaires.

It went well, there were nodelays.


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Regulations and Policies governing National Commercial Bank

Legislation

No eating or drinking is allowed inside the office.

Staff rules

The office should be kept clean and organized, showing professionalism.

Safety and health

There should be no smoking inside the office.

How were you aware

A list of rules was placed on the wall above the receptionist.

Report


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A business form used at National Commercial Bank


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The Impact of Office Equipments used at National

Commercial Bank

Date Equipment used Purpose of

Equipment

Suitability for Tasks

March 14, 2011 Computer Used to store, editor send document

information.

It is very appropriatefor the task

March 24, 2011 Printer/scanner Used to print

documents from the

computer or scandocuments unto the

computer.

This is appropriate

for the task it is used

for.

March 28, 2011 Telephone Used to keep in

contact with clients

or other branches.

It is correct for the

task it is used for.

April 30, 2011 Fax Machine Used to send

documents to other

departments orbranches.

It is appropriate for

the task.


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Name Date Place Job TitleA. Smith 18/02/11 NCB Teller B. Allen 18/02/11 NCB Security

D. Charles 21/02/11 NCB Teller

E. Black 21/02/11 NCB Teller

M. Jackson 22/02/11 NCB Customer Service Representative

Whitcomb, Alan. OfficeAdministration for Csec, 2000, Heinemann, 1st edition, pg 13

Documents

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