Questionnaire ENT 2016 v 1.0

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    This requirement aims at ensuring the collection of a complete dataset without empty,confidential or unreliable cells for these indicators with an exception for those brokendown by economic activity for the calculation of EuropeanNACE aggregates.

    NACE breakdown: (To be applied to: all variables; enterprises with 10 or more persons employed;whole territory of the country.)

    Data should be broken down by the following NACE Rev. 2 aggregates for possiblecalculation of nationalNACE Rev. 2 aggregates:

    1 10 - 18

    2 19 - 23

    3 24 - 25

    4 26 - 33

    5 35 - 39

    6 41 - 43

    7 45 - 47

    8 47

    9 49 - 53

    10 55

    11 58 - 63

    12 68

    13 69 - 74

    14 77 - 82

    15 26.1 - 26.4, 26.8, 46.5, 58.2, 61, 62, 63.1, 95.1

    Breakdown for which national data should be provided with the purpose of possiblecalculation of EuropeanNACE aggregates.

    The production and transmission of these aggregates with an accuracy that allows the

    release at national level is optional. The production and transmission of these aggregateswith an accuracy that may not allow the release at national level (use of flag u: unreliable)but are accurate enough to be combined with other countries' aggregates to be releasedat European level is mandatory.

    1a 10 - 12

    1b 13 - 15

    1c 16 - 18

    4a 26

    4b 27 - 28

    4c 29 - 30

    4d 31 - 33

    7a 45

    7b 46

    10a 55 - 56

    11a 58 - 60

    11b 61

    11c 62 - 63

    14a 77 - 78 + 80 - 82

    14b 79

    15a 95.1

    Size classbreakdown:

    (To be applied to: all variables; aggregate of all mandatory NACE aggregates [1 to15 defined above]; whole territory of the country.)

    Data should be broken down by the following size classes according to the number of

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    persons employed:

    1 10 or more2 10 - 49 (small enterprises)3 50 - 249 (medium enterprises)4 250 or more (large enterprises)

    Optional:

    5 1 - 96 1 - 47 5 - 9

    Weighting ofresults:

    Results should in general be weighted by number of enterprises.

    Turnover weighting should be used for sales related questions. Quantitative variables inthe e-Commerce module related to sales should be weighted by total turnover.

    Weighting by the number of Persons Employed should be applied for variables related toquestions A2, C2, C7 and for other variables e.g. % using the internet, % havingbroadband, % having a website, % sending orders via a website or EDI-type messages,% receiving orders placed over a website or via EDI-type messages, as specified in the

    transmission format document.

    Treatment of non-response/'Do notknow':

    Unit non-response:

    The non-respondent units should be assumed to resemble those who have responded tothe survey and be treated as non-selected units. For this, the weighting or the grossing upfactors should be adjusted: the design weight Nh / nhis replaced by Nh / mhwhere Nh isthe size of stratum h, nh is the sample size in stratum h and mh is the number ofrespondents in stratum h.

    Item non-response:

    Logical corrections should be made, when information can be deduced from othervariables, and priority given to further contacts with enterprises to collect the missinginformation.

    For the categorical variables (e.g. the YES/NO questions), respondents with item non-response or 'do not know' should not be imputed with values from respondents whoanswered the question.

    Numerical variables shouldnt be imputed (see also Methodological Manual).

    Tabulation ofresults:

    For the categorical variables, estimates should be made for the total number ofenterprises for each response category, tabulated using the breakdowns specified above.

    For the quantitative variables (turnover, sales and number of persons employed), whencollected in absolute or percentage terms (and not in percentage classes), estimatesshould be made for the total values in absolute terms, tabulated using breakdowns asspecified in the transmission format document.

    Data transmission: Results are to be sent to Eurostat following the transmission format described in aforthcoming Eurostat document.

    Disclaimer: References to third-party brands, products and trademarks are for the sake of clarification and are notintended to promote the use of such products.

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    ICT-Entr 2016 - Model Questionnaire V 1.0.Docx Response burden

    Module DescriptionMandatoryresponses

    Optionalresponses

    A Use of computers 1 1

    B ICT specialists and skills 12 0

    C Access and use of the internet 26 3

    D Use of cloud computing services 10 0

    E Big data analysis 0 6

    F Invoicing 8 0

    G e-Commerce 6 12

    X Background characteristics (3) (0)

    Total 66 (63) 22

    In parenthesis the number of questions/responses without Module X: Background characteristics

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    COMMUNITY SURVEY ON ICTUSAGE AND E-COMMERCE IN ENTERPRISES

    2016

    Model Questionnaire version 1.0

    (Questions relating to the Benchmarking Framework 2011-2015 are marked with an asterisk *)

    Module A: Use of computers

    (Scope: all enterprises)

    A1. Does your enterprise use computers?(Filter question)

    Computers include Personal Computers, portable computers, tablets,other portable devices such as Smartphones.

    Yes No->go to X1

    A2. How many persons employed use computers for businesspurposes?

    - Optional(Number)

    If you can't provide this value,

    Please indicate an estimate of the percentage of the total numberof persons employed who use computers for business purposes.

    - Optional

    %

    Module B: ICT specialists and skills

    (Scope: enterprises with computers)

    B1. Does your enterprise employ ICT specialists?

    ICT specialists are employees for whom ICT is the main job.For example, todevelop, operate or maintain ICT systems or applications.

    Yes

    No

    B2. Did your enterprise provide any type of training to develop ICTrelated skills of the persons employed, during 2015?

    Yes No

    a) Training for ICT specialists

    Tick No if your enterprise didn't employ ICT specialists during 2015.

    b) Training for other persons employed

    B3. Did your enterprise recruit or try to recruit ICT specialists, during2015?(Filter question)

    YesNo

    ->go to B5

    B4. During 2015, did your enterprise have vacancies for ICT specialists

    that were difficult to fill?

    Yes No

    B5.

    Please indicate who mainly performed thefollowing ICT functions of your enterprise in 2015:

    Mainly ownemployees incl.those employed

    in parent oraffiliate

    enterprises

    Mainlyexternalsupplier

    Not

    applicable

    a) Maintenance of ICT infrastructure (servers,computers, printers, networks)

    b) Support for office software (e.g. word processors,spreadsheets, etc.)

    c) Development of business management

    software/systems(e.g. ERP- Enterprise Resource planning used to

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    manage resources by sharing information amongdifferent functional areas such as accounting,planning, production, marketing; CRMsoftwareapplication for managing information about customers;Human Resources information management,databases)

    d) Support for business managementsoftware/systems (e.g. ERP, CRM, HR, databases)

    e) Development of web solutions (e.g. websites, e-commerce solutions)

    f) Support for web solutions (e.g. websites, e-commerce solutions)

    g) Security and data protection (e.g. security testing,security software)

    Module C: Access and use of the internet

    (Scope: enterprises with computers)

    C1. Does your enterprise have access to the internet?(Filter question) Yes

    No

    ->go to E11

    C2.

    *2

    How many persons employed use computers with access to theinternet for business purposes?

    (Number)

    If you can't provide this value,

    Please indicate an estimate of the percentage of the total number ofpersons employed who use computers with access to the internet forbusiness purposes.

    Computers include Personal Computers, portable computers, tablets,other portable devices such as Smartphones.

    %

    Use of a fixed broadband connection to the internet for business purposes

    C3.*

    3

    Does your enterprise use DSL or any other type of fixed broadbandconnection to the internet? (e.g. ADSL, SDSL, VDSL, fiber opticstechnology (FTTP), cable technology, etc.)

    (add national examples for public Wi-Fi, WiMax, etc)

    (Filter question)

    Yes

    No

    ->go to C5

    C4. What is the maximum contracted download speed of the fastest fixedinternet connection of your enterprise?

    (Tick only one)

    a) less than 2 Mbit/s

    b) at least 2 but less than 10 Mbit/s

    c) at least 10 but less than 30 Mbit/s

    d) at least 30 but less than 100 Mbit/s

    e) at least 100 Mbit/s

    1Routing to E1. Module D: Use of cloud computing services is only for enterprises with C1=Yes i.e. enterprises with access to

    the internet. Module D is mandatory.2For indicator B10 of the benchmarking framework annual

    3For indicator B11 of the benchmarking framework - annual

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    Use of a mobile connection to the internet for business purposes

    A mobile connection to the internetmeans the usage of portable devices connecting to the internetthrough mobile telephone networks for business purposes. Enterprises provide portable devices andpay for all or at least up to a limit, the subscription and the use costs.

    C5.

    *4

    Does your enterprise use a mobile broadband connection to the

    internet via a portable device using mobile telephone networks (3Gor 4G)?

    e.g. via portable computers or other portable devices such asSmartphones

    Yes

    No

    C6.*

    5

    Does your enterprise use a mobile broadband connection to theinternet via the following portable devices?

    - Optional

    Yes No

    a) via portable computerusing mobile telephone networks (3G or 4G)

    e.g. notebook, netbook, laptop, tablet, etc.

    - Optional

    b) via other portable devicessuch as Smartphones, usingmobile

    telephone networks (3G or 4G)- Optional

    C7.

    *6*

    7

    How many persons employed use a portable device provided by theenterprise, that allows internet connection via mobile telephonenetworks, for business purposes?

    (Filter question)(e.g. portable computers, tablets or other portable devices such as Smartphones)

    (Please enter a value, field cannot be left blank)

    (Number)

    If you can't provide this value,

    Please indicate an estimate of the percentage of the total number ofpersons employed who use a portable device provided by theenterprise, that allows internet connection via mobile telephonenetworks, for business purposes?

    (Filter question)

    (e.g. portable computers, tablets or other portable devices such as Smartphones)

    (Please enter a value, field cannot be left blank)

    %

    If C7 = 0 go to C9

    C8. Does your enterprise provide the persons employed with portabledevices that allow mobile connection to the internet for business useto:

    Yes No

    a) access the enterprise's e-mail system?

    b) access and modify enterprise's documents?

    c) use dedicated business software applications? (e.g.for orders or salesmanagement, ERP (Enterprise Resource Planning)related applications,etc.)

    Use of a Website

    C9. Does your enterprise have a Website?(Filter question)

    Yes No->go to C11

    4For indicator B11 of the benchmarking framework - annual

    5For indicator B11 of the benchmarking framework - annual6For indicator B12 of the benchmarking framework - annual

    7For indicator B13 of the benchmarking framework - annual

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    C10. Does the Website have any of the following? Yes No

    a) Description of goods or services, price lists

    *8b)Online ordering or reservation or booking, e.g. shopping cart

    c) Possibility for visitors to customise or design online goods or services

    d) Tracking or status of orders placed e) Personalised content in the website for regular/recurrent visitors

    f) Links or references to the enterprise's social media profiles

    g) Advertisement of open job positions or online job application

    - Optional

    Use of Social Media

    Enterprises usingsocial media are considered those that have a user profile, an account or a userlicence depending on the requirements and the type of the social media.

    C11. Does your enterprise use any of the following social media?

    (not solely used for paid adverts)

    (add national examples; replace existing examples if necessary)

    Yes No

    a) Social networks (e.g. Facebook, LinkedIn, Xing, Viadeo, Yammer, etc.)

    b) Enterprise's blog or microblogs (e.g. Twitter, Present.ly, etc.)

    c) Multimedia content sharing websites (e.g. YouTube, Flickr, Picasa,SlideShare, etc.)

    d) Wiki based knowledge sharing tools

    Other use of the internet

    C12.Do any persons employed have remote access to the enterprise'se-mail system, documents or applications?

    Yes

    No

    C13.Does your enterprise pay to advertise on the internet?(e.g. adverts on search engines, on social media, on other websites, etc.)(Filter question)

    Yes

    No

    go to D1

    C14.Does your enterprise pay to advertise on the internet using any of thefollowing targeted advertising methods?

    Yes No

    a) Based on webpages' content or keywords searched by users

    b) Based on the tracking of internet users' past activities or profile

    c) Based on the geolocation of internet users

    d) Any other method of targeted advertising on the internet not specifiedabove

    8For indicator D7 of the benchmarking framework - annual

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    Module D: Use of cloud computing services

    (Scope: enterprises with access to the internet)

    Cloud computingrefers to ICT servicesthat are used over the internet to access software,computing power, storage capacity etc.;

    where the services have all of the following characteristics:

    -are delivered from serversof service providers

    -can be easily scaledup or down (e.g. number of users or change of storage capacity)

    -can be used on-demand by the user, at least after the initial set up (without human interaction with theservice provider)

    -are paidfor, either per user, by capacity used, or they are pre-paid

    Cloud computing may include connections via Virtual Private Networks (VPN).

    D1.Does your enterprise buy any cloud computing services used over theinternet?

    (Please refer to the definition of cloud computing above, exclude free of charge services.)

    (Filter question)

    Yes No

    ->go to E1

    D2.Does your enterprise buy any of the following cloud computing servicesused over the internet?

    (Please refer to the definition of cloud computing above, exclude free of charge services.)

    Yes No

    a) E-mail (as a cloud computing service)

    b) Office software (e.g. word processors, spreadsheets, etc.)(as a cloud computing service)

    c) Hosting the enterprises database(s) (as a cloud computing service)

    d) Storage of files (as a cloud computing service)

    e) Finance or accounting software applications (as a cloud computing service)

    f) Customer Relationship Management (CRM, software application formanaging information about customers) (as a cloud computing service)

    g) Computing power to run the enterprise's own software (as a cloud computingservice)

    D3. Does your enterprise buy any cloud computing services delivered from:

    (Please refer to the definition of cloud computing above, exclude free of charge services.)Yes No

    a) shared serversof service providers

    b) serversof service providers exclusively reserved for your enterprise

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    Module E: Big data analysis

    (Scope: enterprises with computers)- Optional

    Big dataare generated from activities that are carried out electronically and from machine-to-machine communications (e.g. data produced from social media activities, from productionprocesses, etc.)

    Big datatypically have characteristics such as:

    - Significant volumereferring to vast amounts of data generated over time.

    - Variety referring to the different format of complex data, either structured or unstructured (e.g. text,video, images, voice, docs, sensor data, activity logs, click streams, coordinates, etc.).

    - Velocityreferring to the high speed at which data is generated, becomes available and changesover time.

    Big data analysis refers to the use of techniques, technologies and software tools for analysing bigdataextracted from your own enterprise's data sources or other data sources.

    E1. During 2015, did your enterprise analyse big data from any of thefollowing data sources?(Please refer to the definition of big data above; include big dataanalysis conducted by external service providers)- Optional

    Yes No

    a) Enterprise's own data from smart devices or sensors (e.g. Machineto Machine -M2M- communications, digital sensors, Radiofrequency identification tags RFID

    9, etc.)

    (in the context of big data)

    b) Geolocation data from the use of portable devices (e.g. portabledevices using mobile telephone networks, wireless connections orGPS)(in the context of big data)

    c) Data generated from social media (e.g. social networks, blogs,multimedia content sharing websites, etc.)(in the context of big data)

    d) Other big data sources not specified above

    If E1 has at least one positive answer then continue to E2, else go to F1.

    E2. During 2015, who performed big data analysis for yourenterprise?- Optional

    Yes No

    a) Enterprise's own employees(incl. those employed in parent or affiliate enterprises)

    b) External service provider

    9A Radio Frequency identification-RFIDtag is a device that can be applied to or incorporated into a product or an object and

    transmits data via radio waves.

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    Module F: Invoicing

    (Scope: enterprises with computers)

    There are invoices in paper formand electronic form.Invoices in electronic formare of two types:

    - eInvoices in a standard structure suitable for automated processing.

    (EDI (e.g. EDIFACT), XML (e.g. UBL), [please add national examples]). They are exchanged eitherdirectly or via service operators or via an electronic banking system.

    - Invoicesin electronic form not suitable for automated processing.

    (e.g. e-mails, e-mail attachment as pdf, images in TIF, JPEG or other format)

    If you cannot provide the exact percentages an approximation will suffice.

    F1. During 2015, did your enterprise issue/send any type of invoices,whether in electronic or in paper form, to:

    (Filter question)

    Yes No

    a) other enterprises

    b) public authorities

    c) private consumers

    If F1 has a) or b) answered with "Yes" then continue, else go to F3.

    F210

    .* Of all invoices your enterprise issued/sent to other enterprises orpublic authorities during 2015, what percentage was issued/sentas:

    (%)

    a) Invoices in electronic form, in a standard structure suitable forautomated processing (eInvoices)?

    (EDI (e.g. EDIFACT), XML (e.g. UBL), [please add national examples])

    %

    b) Invoices in electronic form, not suitable for automated processing?

    (e.g. e-mails, e-mail attachment as pdf, images in TIF, JPEG or otherformat)

    %

    c) Invoices only in paper form? %

    TOTAL 1 0 0 %

    F3.* Of all invoices your enterprise received during 2015, whatpercentage was received as:

    (%)

    a) Invoices in electronic form, in a standard structure suitable forautomated processing (eInvoices)?

    (EDI (e.g. EDIFACT), XML (e.g. UBL), [please add national examples])

    %

    b) Invoices in paper form or in electronic form not suitable for automated

    processing?(e.g. e-mails, e-mail attachment as pdf, images in TIF, JPEG or otherformat)

    %

    TOTAL 1 0 0 %

    10For indicator D5 of the benchmarking framework annual (based on F2(a), F3(a))

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    Module G: e-Commerce

    (Scope: enterprises with computers)

    e-Commerce is the sale or purchase of goods or services conducted over computer networks bymethods specifically designed for the purpose of receiving or placing of orders.

    The payment and the delivery of the goods or services do not have to be conducted online.

    e-Commerce transactions excludeorders made by manually typed e-mail messages.

    e-Commerce SalesIn the following questions please report separately for web sales and EDI-type sales.

    Web salesWeb salesare sales made via an online store (web shop), via web forms on a website or extranet, orvia apps.

    G1.*

    11

    During 2015, did your enterprise receiveorders for goods or servicesplaced via a website or apps?

    (excluding manually typed e-mails)

    (Filter question)

    Yes No-> go to G5 or

    G612

    G2.*

    13

    Please state the value of the turnover resulting from orders receivedthatwereplaced via a website or apps (in monetary terms,excluding VAT), in 2015.

    (National currency)

    ________________

    If you can't provide this value,

    Please indicate an estimate of the percentage of the total turnoverresulting from orders receivedthat were placed via a website or"apps", in 2015.

    ___ ___ ___ %

    G3.Please provide a percentage breakdown of the turnover from ordersreceived that were placed via a website or apps in 2015 by type ofcustomer. (estimates in percentage of the monetary values, excluding VAT)

    a) B2C(Sales to private consumers) %

    b) B2B(Sales to other enterprises) and B2G(Sales to public authorities) %

    c) TOTAL 1 0 0%

    G4. Which of the following means of payment are accepted for sales via awebsite or apps?

    -Optional

    Yes No

    a) Online payment, i.e. payment integrated in the ordering transaction (e.g.

    credit, debit card, direct debit authorisation, via 3rd party accounts)

    b) Offline payment, i.e. payment process is not included in the orderingtransaction (e.g. cash on delivery, bank transfer, cheque payment, othernot online payment)

    11For indicators D10, D11 of the benchmarking framework12

    Routing to Question G5that is optionalor G6if G5is not asked13

    For indicator D9 of the benchmarking framework

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    G5. Did any of the following obstacles limit or prevent your enterprisefrom selling via a website or apps?(14)

    -OptionalYes,

    I agreeNo,

    I disagree

    a) The enterprise's goods or services were not suitable for web sales

    b) Problems in web sales related to logistics (shipping of goods or deliveryof services)

    c) Problems in web sales related to payments

    d) Problems in web sales related to ICT security or data protection

    e) Problems in web sales related to the legal framework

    f) The cost of introducing web sales was, or would have been, too highcompared to the benefits

    EDI-type sales

    EDI-type salesaresales made via EDI-type messages (EDI: Electronic Data interchange) meaning:

    - in an agreed or standard format suitable for automated processing (e.g. (EDI (e.g. EDIFACT), XML(e.g. UBL), [please add national examples])

    - without the individual messages being typed manually

    G6.

    *15

    During 2015, did your enterprise receiveorders for goods or servicesplaced via EDI-type messages?(Filter question)

    YesNo

    -> go to G8

    G7.

    *16

    Please state the value of the turnover resulting from ordersreceivedthat were placed via EDI-type messages (in monetaryterms, excluding VAT), in 2015.

    (National currency)________________

    If you can't provide this value,

    Please indicate an estimate of the percentage of the total turnoverresulting from orders receivedthat were placed via EDI-typemessages, in 2015.

    ___ ___ ___ %

    e-Commerce purchases-Optionale-Commerce purchasesare purchases made via any of the following ways:

    - via an online store (web shop) or via web forms on a website or an extranet of anotherenterprise, via apps,

    or- via EDI-type messages (EDI: Electronic Data Interchange) which means messages in an agreed

    or standard format suitable for automated processing (e.g. (EDI (e.g. EDIFACT), XML (e.g. UBL),

    [please add national examples]) ,- without the individual messages being typed manually.

    [Purchases of goods or services include the value of all goods and services purchased during theaccounting period for resale or consumption in the production process, excluding capital goods theconsumption of which is registered as consumption of fixed capital.]

    G8.*

    17

    During 2015, did your enterprise place orders for goods or services viaa website, apps, or EDI-type messages?(Excluding manually typed e-mails)-Optional

    Yes No

    -> go toX1

    14If G5is included in the national questionnaire then it should be asked to all respondents i.e. G1either "Yes" or "No"

    15For indicator D10, D11, D3 of the benchmarking framework16

    For indicator D9 of the benchmarking framework17

    For indicator D11 of the benchmarking framework

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    G9. During 2015, did your enterprise placeorders for goods or services viaa website or apps?-Optional

    Yes No

    G10.*

    18

    During 2015, did your enterprise placeorders for goods or services viaEDI-type messages?-Optional

    Yes No

    G11*

    19

    During 2015, was the value of the orders that your enterprise placedelectronically equal or more than 1% of the total purchases' value?(in monetary terms, excluding VAT)-Optional

    Yes No

    Module X: Background information*20

    (X1-X3) available in some countries from SBS, the business register or administrative data and thus not to beincluded; latest available information should be provided

    X1. Main economic activity of the enterprise, during 2015

    X2. Average number of persons employed, during 2015

    X3. Total turnover (in monetary terms, excluding VAT), for 2015

    18For indicators D3 and D4 of the benchmarking framework19

    For indicator D11 of the benchmarking framework20

    For background information of the benchmarking framework

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    COMMUNITY SURVEY ON ICTUSAGE AND E-COMMERCE IN ENTERPRISES

    2016

    Glossary

    3G,

    3rd G!ra"#o!

    $G,

    $"%G!ra"#o!

    3G or 3rd Generation, is a family of standards for mobile telecommunications(W-CDMA, CDMA2000, etc) defined by the nternational !elecommunication"nion (!")# 3G de$ices allo% simultaneous use of s&eech and data ser$icesand hi'her data transmission rates# Cellular mobile ser$ices %ere initially

    offered usin' analo'ue radio technolo'ies and these %ere considered as thefirst 'eneration systems (G)# 2G technolo'y re&laced analo'ue radionet%ors %ith di'ital ones (2G net%ors) in the **0+s#

    G is the fourth 'eneration of cellular %ireless standards# t is a successor ofthe 3G and 2G families of standards# !he !"- or'ani.ation s&ecified thenternational Mobile !elecommunications Ad$anced re/uirements for G

    standards, settin' &ea s&eed re/uirements for G ser$ice at 00 Mbits forhi'h mobility communication (such as from trains and cars) and Gbits for

    lo% mobility communication (such as &edestrians and stationary users)#

    1ource htt&en#%ii&edia#or'%ii htt&%%%#itu#int

    A&&'s( A mobile a&&, short for mobile a&&lication or 4ust a&&, is a&&lication soft%aredesi'ned for a s&ecific &ur&ose (e#'# entertainment, sho&&in', etc#),do%nloaded and used on com&uters de&endin' on their o&eratin' system#(e#'# &ortable de$ices such as tablets, Smartphones, etc.)

    5urther information htt&en#%ii&edia#or'%iiMobile6a&&htt&%%%#techo&edia#comdefinition2*73mobile-a&&lication-mobile-a&&

    )#* da"a!he term 8bi' data8 refers to lar'e amounts of different ty&es of data&roduced %ith hi'h $elocity from a hi'h number of $arious ty&es of sources#

    9andlin' today:s hi'hly $ariable and real-time datasets re/uires ne% tools andmethods, such as &o%erful &rocessors, soft%are and al'orithms#1ource Commission Communication C;M(20) 2 final 8!o%ards a thri$in'data-dri$en economy8

    Acti$ities that are carried out electronically and machine-to-machinecommunications &roduce 8bi' data8 characterised by si'nificant volume,velocityand variety, the usa'e of %hich is of im&ortant social and economicvalue# n the literature there is additionally mentioned a 7th 8t, $ideo, ima'es,$oice, docs, sensor data, acti$ity lo's, clic streams, coordinates, etc#)#

    Valuerefers to %hat ha&&ens after bi' data has been accessed and inte'rated#!he use of bi' data for tain' informati$e decisions e$entually re&resentsvaluefor the enter&rises - and not only ? that %ould be ca&able of e>&loitin'them#

    Veracity refers to trust%orthiness of data %ith reference to /uality,authenticity and accuracy includin' inherent uncertainty in data lie a %eather

    forecast#

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    )+s#!ss&ross

    A business &rocess or business method is a collection of related, structuredacti$ities or tass that &roduce a s&ecific ser$ice or &roduct (ser$e a &articular'oal) for a &articular customer or customers# @usiness &rocesses can be ofthree ty&es Management processes (e#'# cor&orate 'o$ernance, strate'icmana'ement), Operational processes (e#'# &urchasin', manufacturin',maretin' and sales etc#) and Supporting processes (e#'# accountin',

    recruitment, technical su&&ort etc#)#

    1ource htt&en#%ii&edia#or'%ii@usiness6&rocess

    CRM Customer elationshi& Mana'ement (CM) is a mana'ement methodolo'y%hich &laces the customer at the centre of the business acti$ity, based in anintensi$e use of information technolo'ies to collect, inte'rate, &rocess andanalyse information related to the customers#

    ;ne can distin'uish bet%een

    # ;&erational CM ? nte'ration of the front office business &rocesses thatare in contact %ith the customer#

    2# Analytical CM ? Analysis, throu'h data minin', of the information a$ailable

    in the enter&rise on its customers# !his aims to 'ather in de&th no%led'e ofthe customer and ho% to ans%er to its needs#

    Da"a e&resentation of facts, conce&ts, or instructions in a formali.ed mannersuitable for communication, inter&retation, or &rocessin' by humans or byautomated means# Any re&resentations such as characters or analo'ue

    /uantities to %hich meanin' is or mi'ht be assi'ned#

    1ource htt&%%%#its#bldrdoc#'o$&ro4ectsde$'lossary6data#html

    DS Di'ital 1ubscriber ine (D1) is a family of technolo'ies that &ro$ides di'italdata transmission o$er the %ires of a local tele&hone net%or# D1 is %idelyunderstood to mean Asymmetric Di'ital 1ubscriber ine (AD1), the mostcommonly installed technical $arieties of D1# D1 ser$ice is deli$ered

    simultaneously %ith re'ular tele&hone on the same tele&hone line as it uses ahi'her fre/uency band that is se&arated by filterin'#

    1ource htt&en#%ii&edia#or'%iiD1

    EDI, EDI-"y& Blectronic Data nterchan'e (BD) refers to the structured transmission ofdata or documents bet%een or'ani.ations or enter&rises by electronic means#t also refers s&ecifically to a family of standards (BD-ty&e) and BD-ty&emessa'es suitable for automated &rocessin'#

    1ource htt&en#%ii&edia#or'%iiBlectronic6Data6nterchan'e

    EDI -Co..r

    ;rders initiated %ith BD-ty&e messa'es# BD (electronic data interchan'e) isan e-business tool for e>chan'in' different inds of business messa'es# BD ishere used as a 'eneric term for sendin' or recei$in' business information in

    an a'reed format suitable for automated &rocessin' (e#'# BD5AC!, M, etc#)and %ithout the indi$idual messa'e bein' manually ty&ed# BD e-CommerceEis limited to BD messa'es &lacin' an order#

    1ource ;BCD, D1!CC=1(200*)75FA

    I!/o# Blectronic in$oices com&rises &ayment information e>chan'ed bet%eenbusiness &arties ? enter&rises, &ublic authorities - in$ol$ed in commercialtransactions, transmitted $ia the internet or other electronic means#

    A structured en$oice is an in$oice %here all data are in di'ital format suitablefor automated &rocessin'# A distincti$e feature of a structured en$oice isautomation a structured en$oice %ill be transferred automatically in inter-

    com&any in$oicin' from the in$oice issuer:s or ser$ice &ro$ider+s systemdirectly into the reci&ient:s financial or other a&&lication#

    !he en$oice data could be structured accordin' to the M, BD or other

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    similar format#

    "nstructured in$oices in an electronic form are not suitable for automated&rocessin' (e#'# emails, e-mail attachment as &df, ima'es in !5, =BG orother format)

    El"ro!#

    o..r

    '-Co..r(

    An e-Commerce transaction is the sale or &urchase of 'oods or ser$ices,

    conducted o$er com&uter net%ors by methods s&ecifically desi'ned for the&ur&ose of recei$in' or &lacin' of orders# !he 'oods or ser$ices are orderedby those methods, but the &ayment and the ultimate deli$ery of the 'oods or

    ser$ices do not ha$e to be conducted online# An e-Commerce transaction canbe bet%een enter&rises, households, indi$iduals, 'o$ernments, and other&ublic or &ri$ate or'anisations# B-Commerce com&rises orders made in Web&a'es or a&&sE, e>tranet or BD and e>cludes orders made by tele&honecalls, facsimile, or manually ty&ed e-mail# !he ty&e is defined by the methodof main' the order#

    1ource ;BCD, D1!CC=1(200*)75FA

    E-.a#l Blectronic transmission of messa'es, includin' te>t and attachments, fromone com&uter to another located %ithin or outside of the or'anisation# !his

    includes electronic mail by internet or other com&uter net%ors#

    ERP Bnter&rise esource =lannin' (B=) consists of one or of a set of soft%area&&lications that inte'rate information and &rocesses across the se$eralbusiness functions of the enter&rise# !y&ically B= inte'rates &lannin',&rocurement, sales, maretin', customer relationshi&, finance and humanresources#

    B= soft%are can be customised or &aca'e soft%are# !hese latter are sin'le-$endor, enter&rise %ide, soft%are &aca'es, but they are built in a modular%ay allo%in' enter&rises to customise the system to their s&ecific acti$ityim&lementin' only some of those modules#

    B= systems ty&ically ha$e the follo%in' characteristics

    # are desi'ned for client ser$er en$ironment (traditional or %eb-based)

    2# inte'rate the ma4ority of a business+s &rocesses

    3# &rocess a lar'e ma4ority of an or'ani.ation+s transactions

    # use enter&rise-%ide database that stores each &iece of data only once

    7# allo% access to the data in real time#

    E"ra!" A closed net%or that uses internet &rotocols to securely share enter&rise:sinformation %ith su&&liers, $endors, customers or other businesses &artners#t can tae the form of a secure e>tension of an ntranet that allo%s e>ternalusers to access some &arts of the enter&rise:s ntranet# t can also be a

    &ri$ate &art of the enter&rise:s %ebsite, %here business &artners can na$i'ateafter bein' authenticated in a lo'in &a'e#

    Goloa"#o! Geolocation refers to the &rocess of identifyin' the 'eo'ra&hical location %henaccessin' the internet by usin' information such as the = address, the%ireless net%or connection, the cell to%er a mobile &hone is connected to(inde&endently of usin' the internet), or dedicated G=1 hard%are thatrecei$es latitude and lon'itude information from satellites#

    I!or.a"#o! ) 5acts, data, or instructions in any medium or form#

    2) !he meanin' that a human assi'ns to data by means of the no%ncon$entions used in their re&resentation#

    1ource htt&%%%#its#bldrdoc#'o$&ro4ectsde$'lossary6information#html

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    I!"r!" !he internet is a 'lobal system of interconnected com&uter net%ors that usethe standard internet =rotocol 1uite (!C==) to ser$e billions of users%orld%ide# t is a net%or of net%ors that consists of millions of &ri$ate,&ublic, academic, business, and 'o$ernment net%ors of local to 'lobal sco&ethat are lined by a broad array of electronic and o&tical net%orin'technolo'ies# !he internet carries a $ast array of information resources and

    ser$ices, most notably the inter-lined hy&erte>t documents of the WorldWide Web (WWW) and the infrastructure to su&&ort electronic mail#

    1ource htt&en#%ii&edia#or'%iiinternet

    elates to internet =rotocol based net%ors %%%, B>tranet o$er the internet,BD o$er the internet, internet-enabled mobile &hones#

    Mssa* Any thou'ht or idea e>&ressed briefly in a &lain or secret lan'ua'e, &re&aredin a form suitable for transmission by any means of communication#

    1ource htt&%%%#its#bldrdoc#'o$&ro4ectsde$'lossary6messa'e#html

    Mo#lroada!d

    Mobile broadband (Mobile connection to the internet o$er tele&hone net%ors)is the name used to describe $arious ty&es of %ireless hi'h-s&eed internet

    access throu'h a &ortable modem, tele&hone or other de$ice# ($i.# 3G)1ource htt&en#%ii&edia#or'%iiMobile6broadband

    O#'a+"o.a"#o!(so"ar

    ;ffice (automation) soft%are is a 'eneric ty&e of soft%are com&risin'('rou&ed to'ether) usually a %ord &rocessin' &aca'e, a s&readsheet,&resentations: soft%are etc#

    O!l#! &ay.!" An online &ayment is an inte'rated orderin'-&ayment transaction

    Sals /#as#" 'sals(

    Web sales are sales made $ia an online store (%eb sho&), $ia %eb forms on a%ebsite or e>tranet, or a&&sE# Web sales are distin'uished from BD sales# n&articular, the ty&e of e-Commerce transaction is defined by the method ofmain' the order# !his a&&roach should miti'ate the inter&retation &roblems%here both ty&es, BD and Web, are used in the &rocess# An e>am&le is a

    situation %here an order is made by the customer throu'h a %eb a&&licationbut the information is transmitted to the seller as an BD-ty&e messa'e# 9erethe ty&e of sellin' a&&lication is ho%e$er %eb BD is only a businessa&&lication to transmit information about the sale# Web sales can be done bymobile &hones usin' an internet bro%ser#

    1ource ;BCD, D1!CC=1(200*)75FA

    So#al .d#a n the conte>t of the C! usa'e sur$ey, the central &oint of the social media is

    to establish and maintain social relationshi&s %ithin and around theenter&rise# 5rom that as&ect %e refer to the use of social media (asa&&lications based on internet technolo'y or communication &latforms) andthe use of Web 2#0 technolo'ies and tools for connectin', con$ersin' andcreatin' content online, %ith customers, su&&liers, or other &artners, or %ithin

    the enter&rise# t is not sim&ly the use of Web 2#0 &latform (althou'h it is theenablin' technolo'y) but the use of social media im&lies the de$elo&ment ofne% forms of collaboration and information mana'ement %ithin theenter&rises as %ell as hel&in' em&loyees, customers and su&&liers tocollaborate, to inno$ate, to share, and to or'ani.e no%led'e ande>&eriences#

    !he follo%in' are the main social media communication &latforms and toolsfor enter&rises

    So#al !"or4s or s#"s are a&&lications based on internet

    technolo'ies that enable users to connect by creatin' &ersonal information&rofiles, share interest andor acti$ities, share ideas, in$ite others to ha$eaccess to their &rofile and create communities of &eo&le %ith commoninterests#

    )lo*s5A blo' is a %ebsite or a &art of a %ebsite, that is u&dated fre/uently,either o%ned by indi$iduals, interest 'rou&s of indi$iduals or cor&orate (in the

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    current conte>t it is the blo' of the enter&rise and not other blo's to %hich

    em&loyees contribute)# An u&date (called an entry or a &ost) is usually /uiteshort and readers can res&ond, share, comment or lin to the entry online#@lo's can be used either %ithin an enter&rise (cor&orate blo') or forcommunicatin' %ith customers, business &artners or other or'anisations#

    Co!"!" o..+!#"#s offer the &ossibility of sharin' media content bet%een

    users# =hoto and $ideo ser$ices =odcastin' A &odcast (or non-streamed%ebcast) is a series of di'ital media files (either audio or $ideo in $arious file

    format e#'# #aiff, #%a$, #midi etc for the former and #mo$, #a$i etc for thelatter) that are released e&isodically# !he mode of deli$ery differentiates&odcastin' from other means of accessin' media files o$er the internet, suchas direct do%nload, or streamed %ebcastin'# =resentation sharin' %ebsitesoffer the &ossibility to share &resentations, documents and &rofessional $ideoso$er the internet (share &ublicly or &ri$ately amon' collea'ues, clients,

    intranets, net%ors etc)# !hese %ebsites offer the &ossibility to u&load, u&dateand access &resentations andor documents# t-based &osts of u& to 0 characters dis&layed on the user:s &rofile&a'e#

    #4#5A %ii is a %ebsite that allo%s the creation and editin' of any number ofinterlined %eb &a'es $ia a %eb bro%ser usin' a sim&lified maru& lan'ua'eor a WH1WHG te>t editor# Wiis are ty&ically &o%ered by %ii soft%are andare often used collaborati$ely by multi&le users# B>am&les include community%ebsites, cor&orate intranets, and no%led'e mana'ement systems#

    U) "ni$ersal @usiness an'ua'e ("@) is a library of standard electronic Mbusiness documents such as &urchase orders and in$oices# "@ %asde$elo&ed by an ;A11 !echnical Committee %ith &artici&ation from a $ariety

    of industry data standards or'ani.ations# "@ is desi'ned to &lu' directly intoe>istin' business, le'al, auditin', and records mana'ement &ractices# t isdesi'ned to eliminate the re-eyin' of data in e>istin' fa>- and &a&er-basedbusiness corres&ondence and &ro$ide an entry &oint into electronic commercefor small and medium-si.ed businesses#

    1ource htt&en#%ii&edia#or'%ii"ni$ersal6@usiness6an'ua'e

    -Co..r

    Web (e-commerce) sales are sales made $ia an online store (%eb sho&), $ia%eb forms on a %ebsite or e>tranet, or a&&sE re'ardless of ho% the %eb isaccessed (com&uter, la&to&, mobile &hone etc#)

    1ource ;BCD, D1!CC=1(200*)75FA

    or. A %ebform on a %eb &a'e allo%s a user to enter data that is sent to a ser$er

    for &rocessin'# Webforms resemble &a&er forms because internet users fill outthe forms usin' checbo>es, radio buttons, or te>t fields# 5or e>am&le,%ebforms can be used to enter shi&&in' or credit card data to order a &roductor can be used to retrie$e data#

    1ource htt&en#%ii&edia#or'%iiWebform

    sr/r A Web ser$er is a com&uter &ro'ram that deli$ers (ser$es) content, such asWeb &a'es, usin' the 9y&erte>t !ransfer =rotocol (9!!=), o$er the WorldWide Web# !he term Web ser$er can also refer to the com&uter or $irtualmachine runnin' the &ro'ram#

    htt&en#%ii&edia#or'%iiWeb6ser$er

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    s#" ocation on the World Wide Web identified by a Web address# Collection ofWeb files on a &articular sub4ect that includes a be'innin' file called a home&a'e# nformation is encoded %ith s&ecific lan'ua'es (9y&erte>t mar-u&lan'ua'e (9!M), M, a$a) readable %ith a Web bro%ser, such as 5irefo>Mo.illa, Microsoft:s internet B>&lorer, Goo'le:s Chrome, etc#

    #rlss ass !he use of %ireless technolo'ies such as radio-fre/uency, infrared,micro%a$e, or other ty&es of electroma'netic or acoustic %a$es, for the lastinternal lin bet%een users de$ices (such as com&uters, &rinters, etc) and aAF bacbone line(s) %ithin the enter&rise+s %orin' &remises# t includesmainly Wi-fi and @luetooth technolo'ies#

    DS Di'ital 1ubscriber ine# D1 technolo'ies are desi'ned to increase band%idtha$ailable o$er standard co&&er tele&hone %ires# ncludes D1, 9D1, 1D1,AD1, AD1, tensible Maru& an'ua'e is a maru& lan'ua'e for documents

    containin' structured information# 1tructured information contains bothcontent (%ords, &ictures, etc#) and some indication of %hat role that content&lays (for e>am&le, content in a section headin' has a different meanin' from

    content in a footnote, %hich means somethin' different than content in afi'ure ca&tion or content in a database table, etc#)# Almost all documents ha$esome structure# A maru& lan'ua'e is a mechanism to identify structures in adocument# !he M s&ecification defines a standard %ay to add maru& todocuments#

    1ource htt&%%%#>ml#com