Rapport d'activités 2009 Aéroports de Lyon

RAPPORT D'ACTIVITSUNE VISION POUR

20092020

09

Yves GuyonPRSIDENT DU DIRECTOIRECHAIRMAN

Philippe BernandDIRECTEUR GNRAL

CEO

CONFORTER SON ENGAGEMENT

STRENGTHENINGOUR COMMITMENT

VIBRERPOUR LES PROJETS VENIR

ENTHUSINGABOUT UPCOMING PROJECTS

INSPIRERUNE VISION

INSPIRINGA VISION

01 P 02 P 06 P 18

01

INSPIRERINSPIRING A VISION

UNE VISION

09PARTAGER UNE PASSION

SHARINGA PASSION

GRANDIRPOUR DEMAIN

GROWING FOR TOMORROW

PRPARER L'AVENIR

PREPARINGFOR THE FUTURE

P 26 P 34 P 42

04

Le transport arien a rencontr une crise sans prcdenten 2009. Comment Aroports de Lyon a-t-il travers cecontexte difficile ?Y.G. : Limpact de la crise a t bien contenu pour Aroportsde lyon, avec une baisse du trafic de seulement 2,6 % (contre-5,6 % en Europe). Ceci sexplique notamment par la fortecroissance du low cost qui reprsente aujourdhui 18 % du trafic Lyon-Saint Exupry. Malgr ce contexte, nousavons ouvert plusieurs lignes, Air Arabia sest installe surla plate-forme et transavia.com a annonc son implantationdbut 2010.

P.B. : La baisse dactivit a concern les compagniestraditionnelles et les vols europens. Tous les aroports o lesegment low cost avait une marge de progression sen sontbien sortis. Aroports de Lyon a su exploiter ce potentiel.

Comment prparez-vous lavenir ? Quels sont les principauxleviers de croissance ?P.B. : Nous allons continuer dvelopper notre rseau arien :le low cost, avec lambition datteindre 30 % sur cette activitdici 5 ans, et le hub Air France, en proposant une offre largieet plus comptitive. Nous tudions galement de nouvellesdestinations moyen courrier Europe. La crise a fait mergerdes changements comportementaux forts qui doivent fairevoluer notre offre.

Y.G. : Nos aroports sont moins de 2h dun primtre deplus en plus tendu grce aux infastrucures TGV, larrivedu TGV Rhin - Rhne et au projet de fret ferr Carex. Nouspoursuivons aussi notre dmarche de diversification : notrefiliale Management & Services a sign ses premierscontrats ; le dveloppement dun City Airport se poursuitavec notamment le projet immobilier Airparc.

En quoi loffre dAroports de Lyon est-elle diffrente ?P.B : La qualit est un de nos diffrenciateurs majeurs. Cellede laccueil, avec les Airport Helpers qui compteront cetteanne leur millime membre, mais aussi celle des services :un site Internet 100 % orient client, lvolution de loffre

Privilys, le dveloppement de linnovation. Nous menonsgalement une dmarche de qualit de service avec lescompagnies ariennes (SLA*), un nouveau type daccord quiengage les deux parties. Notre ambition est dentrer dici 5ans dans le Top 10 Qualit des aroports europens.

Y.G. : La facilit daccs laroport est aussi un facteurdiffrenciant : Lyon-Saint Exupry sera le seul aroportfranais bnficier dun mode de transport ferr ddi. Ds aot 2010, le tram Rhnexpress reliera la gare de LyonPart-Dieu Lyon-Saint Exupry en moins de 30 min. Cetteliaison sintgre dans notre dmarche de dveloppementresponsable : notre aroport est le seul avoir appliqu leGrenelle de lenvironnement localement.

Quelle est votre vision pour 2020 ? Comment a-t-elle volue ?P.B. : Le dveloppement de notre zone de chalandise passepar lvolution de loffre TGV, avec entre autres la dessertedu Sud Est et le doublement de la ligne Paris Lyon par le centre. Ajoute un rseau routier trs fort, au tramexpress, la gare routire et au projet Carex, lintermodalitassure un fort potentiel de dveloppement.

Y.G. : Nous voulons faire de Lyon-Saint Exupry ladeuxime porte dentre en France, avec une offrerenforce en vols long courrier. Grce la proximitimmdiate des Alpes, nous offrons, dans deux cas surtrois, le meilleur temps daccs aux stations de ski, parrapport aux autres aroports internationaux. Cela doit sesavoir ! Laroport doit galement apparatre comme lepoint de dpart naturel des clients du grand sud-est de laFrance. Do lintrt dun rseau de connexions faciles etrapides. Plus globalement, laroport doit accompagner ladynamique de dveloppement conomique de la rgion, deses ples dexcellence dans des domaines forte valeurajoute, en facilitant les changes internationaux.

* Service Level Agreement

NOS OBJECTIFS : RENFORCER NOTRE RSEAU ARIEN, POURSUIVRE NOTRE DIVERSIFICATION, LARGIR NOTRE ZONE DE CHALANDISE.

OUR OBJECTIVES: STRENGTHENING OUR ROUTE NETWORK, CONTINUING TO DIVERSIFY, AND EXPANDING OUR CATCHMENT AREA.

QUEL SERA LE VISAGE DAROPORTS DE LYON EN 2020 ? PHILIPPE BERNAND ET YVES GUYON SESONT PRTS CET EXERCICE DE PROJECTION DANS LE FUTUR.

Air transport went through an unprecedented crisis in 2009.How did Aroports de Lyon deal with this difficult context?

Y.G.: We managed to contain the impact of the crisis, with trafficfalling by only 2.6% (compared to a pan-European fall of 5.6%).This was due primarily to strong growth in the low-costsegment, which now contributes 18% of traffic at Lyon-SaintExupry. Despite this context we started several new routes,while Air Arabia opened a base at the platform; in early 2010,transavia.com said it would do likewise.

P.B.: The downturn affected traditional airlines and Europeanflights. All airports where the low-cost segment has growthpotential came through the crisis well. Aroports de Lyon wasable to exploit this potential.

How are you preparing for the future? What are the maingrowth drivers?

P.B.: We will continue to develop our route network throughlow-cost flights, with the aim of this segment reaching a 30%share within five years, and through the Air France hub, with anexpanded and more competitive offering. We are also looking atnew medium-haul destinations in Europe. The crisis hasbrought about big shifts in consumer behaviour, and thesemust prompt changes to our offering.

Y.G.: Our airports are less than two hours from an ever-wideningperimeter thanks to the TGV infrastructure, to the arrival of theRhine-Rhne TGV line, and to the Carex rail-freight project. Weare also continuing our push to diversify: our Management & Services subsidiary has signed its first contracts; and thedevelopment of our city-airport concept is progressing, notablywith the Airparc property venture.

What makes Aroports de Lyons offering stand out?

P.B: Quality is one of our major differentiators. The quality of ourwelcome through our Airport Helpers, who will reach 1,000 thisyear but also the quality of our services: a totally customer-centred

website, our expanding Privilys offering, and the development ofinnovation. We are also conducting a service-quality programmewith airlines using service level agreements, a new type ofcommitment that binds both parties. Our ambition is to join theQuality Top 10 of European airports within five years.

Y.G.: Ease of access is also a differentiating factor: Lyon-SaintExupry will soon be the only French airport with a dedicatedrail-transport service. From August 2010, the Rhnexpress tram will run between the central Part-Dieu station and Lyon-Saint Exupry in under 30 minutes. This link is part of oursustainable-development programme: ours is the only Frenchairport to have rolled out its national environmental plan in conjunction with a local action plan.

What is your vision for 2020? How has it changed?

P.B.: For our catchment area to expand, our TGV offering mustbe extended with, among other developments, the railnetwork in south-east France and a second Paris-Lyon linethrough central France. This high-speed rail offering,combined with an excellent road network, an express tram, ourcoach station and the Carex project, creates an intermodal hubwith strong development potential.

Y.G.: We want to make Lyon-Saint Exupry the second-biggestpoint of entry into France, with a strengthened long-hauloffering. Because of the airports proximity to the Alps, we offerthe best journey times to two-thirds of French ski resorts,compared to the other international airports. And we mustspread the word! The airports must also be viewed as thenatural point of departure for customers in all of south-eastFrance hence the appeal of a network of quick, easyconnections. More generally, the airport must support thedynamic development of the regions economy and its centresof excellence in high-value-added sectors, by facilitatinginternational trade.

HOW WILL AROPORTS DE LYON LOOK IN 2020? PHILIPPE BERNAND AND YVES GUYONENVISION THE FUTURE.

05

02

CONFORTERSTRENGTHENING OUR COMMITMENT

SON ENGAGEMENT

09

MARSMARCH

4

2009

Signature d'une charte collaborativeavec Air France

Charter of collaboration signed with Air France

Le Terminal 1 fait peau neuve :plus despace, de confort,

de fonctionnalitTerminal 1 upgrade increases space,

comfort and functionality

Air Arabia ouvreune ligne low cost sur Casablanca

Air Arabia opens low-cost service to Casablanca

Ouverture de Lyon Bucarestpar Tarom

Tarom starts Lyon-Bucharest route

European Business Aviation Award 2009 vient rcompenser

laroport de Lyon-BronLyon-Bron airport wins

European Business Aviation Award 2009

MARSMARCH

29

MAIMAY

6

MAIMAY

12

JUINJUNE

29

SEPTEMBRESEPTEMBER

2

Nouvelle ligneOuverture de Lyon-Zurich par Swiss

Swiss starts Lyon-Zurich route

Air cargo

fret arien

230 000 tonnes traitestonnes handled

destinationsdirectesdirect destinations

passagerspassengers7 717 609

16 millions de clients moins de 2h 16 million customers under 2hrs away

120 de croissance des vols low cost

30 000 passagers / jourpassengers / dayjusquup to

soit

18 % du trafic total of traffic

growth in low-cost flights

now26 %

1800 dtenteurs de la carte PrivilysPrivilys card holders> 61%

de trafic linternational

of traffic is international

SEPTEMBRESEPTEMBER

18 Inauguration de la nouvelle gare routire New coach station

enters service

OCTOBREOCTOBER

16 NH HOTELES ouvre un 4 toiles face au Terminal 1NH Hoteles opens four-star address

facing T1

DCEMBREDECEMBER

11 Lyon Carex fait "table ronde" :le Cargo Rail Express,c'est pour demain !

Lyon Carex holds a round table: Express Rail Cargo is coming soon!

DCEMBREDECEMBER

09 FLYon TV dbarque dans les terminauxFLYon TV begins broadcasting

in terminals

DCEMBREDECEMBER

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18 000< 25 min

places de parkingparking spaces

temps de connexion (hub)le plus court dEurope

shortest (hub) connectiontime in Europe

489 collaborateursemployees

900 hectares de rserves foncireshectares of land reserves

easyJet base son 3e avion Lyon et ouvre Bruxelles,

Edimbourg et Nantes easyJet bases a third aircraft in Lyon and starts

routes to Brussels, Edinburgh and Nantes

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Aroports de Lyon, malgr un contexteconomique difficile, a su tirer sonpingle du jeu : stabilisation du fretavionn, forte augmentation du trafic enlow cost, ouverture de lignes, dmarragede nouveaux projets Car lun desmoyens pour contourner la crise a tde poursuivre la diversification de sesactivits. Aroports de Lyon est sur labonne piste !

Despite a tough economic context, Aroports de Lyonperformed creditably: air cargo remained stable,low-cost traffic expanded strongly, new routesentered service, and new projects kicked off...Because one way to avoid the crisis was thecontinued diversification of our business activities.Aroports de Lyon is on-course!

LANNE DE LA CONSOLIDATION THE YEAR OF CONSOLIDATION

2meporte dentre en FranceThe second gateway

to France

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UN AROPORT INTERNATIONAL AN INTERNATIONAL AIRPORT

Avec 120 destinations desservies en direct, Aroports de Lyonconfirme sa dimension internationale, affiche lun des plusforts potentiels de dveloppement europen et sa vocation devenir lune des principales porte daccs en Europe pour letransport de personnes et de marchandises. Avec 61 % detrafic linternational, Aroports de Lyon a ouvert plus de 30 nouvelles destinations de par le monde en moins de 5 ans.

With 120 direct destinations, Aroports de Lyon is consolidatingits international reach and displaying one of the highestdevelopment potentials in Europe, as well as its vocationto become a leading European gateway for the transport ofpeople and goods. Some 61% of Aroports de Lyons trafficis now international, and it has launched over 30 newdestinations worldwide in less than five years.

UN AROPORT PERFORMANT, UNE OFFRE COMPLTEAN EFFICIENT AIRPORT WITH A FULL OFFERING

Hub Air France, vols rguliers conventionnels et low cost, volscharters, transport de fret, aviation daffaires : Aroports de Lyoncombine tous les segments de march et bnficie dunportefeuille dactivits quilibr qui dispose dune forte capacitde dveloppement et dune infrastructure performante.

> Vols low cost : une activit en forte hausseLe trafic low cost reprsente 18 % du trafic global (+ 26 % en 2009). Un moteur de croissance efficace pour laroport.

> Hub Air France : un dveloppement qui se poursuit Le hub reprsente 44 % du trafic global de Lyon-Saint Exupry.Avec 3,4 millions de passagers transports, il s'appuie sur desolides performances oprationnelles : 25 minutes de temps de connexion.

> Vols conventionnels et charters : une internationalisation croissanteCette croissance repose essentiellement sur le dveloppementdes lignes destination des pays du bassin mditerranen etde lEst de lEurope.

> CargoPort : un potentiel exploiter Avec terme une superficie de plus de 150 hectares,CargoPort est un vritable one-stop-shop multimodal(guichet unique pour toutes les activits de fret).

> Aviation daffaires Bron : des efforts rcompenssAvec une croissance continue, lactivit daviation daffairessest vue rcompense par un European Business Aviation Award.

With its Air France hub, conventional and low-cost scheduledflights, charter flights, cargo transport and business aviation,Aroports de Lyon covers all market segments across its twoairport platforms. This balanced business portfolio offers highdevelopment potential, supported by efficient infrastructure.

> Low-cost flights: a fast-growing businessLow-cost flights contributed 18% of total traffic (+26% trafficgrowth in 2009). This segment is an effective growth driver for the airport.

> Air France hub: continued developmentThe hub contributed 44% of traffic at Lyon-Saint Exupry. With 3.4 million passengers carried, it benefits from solidoperational performance: 25 minutes connection time.

> Conventional and charter flights: increasing international growth.This expansion is primarily due to the development of new routesto Mediterranean Basin countries and Eastern Europe.

> CargoPort: potential to be exploitedWith an eventual site area exceeding 150 hectares,CargoPort is a multimodal one-stop shop for all cargo activities.

> Business aviation at Bron: efforts rewardedWith steady growth, the corporate activity was rewarded by a European Business Aviation Award.

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Lefficacit oprationnelle des aroports Lyon-Saint Exupryet Lyon-Bron sappuie sur lexpertise des quipes et sur uneinfrastructure aroportuaire dexcellente qualit :

> Temps de correspondance le plus faible dEurope,

> Taux de russite des correspondances suprieur 99 %,

> Contrle unique de sret,

> Service dassistance en escale aux vols business.

The operational efficiency of Lyon-Saint Exupry and Lyon-Bronis due to their teams' expertise and to excellent infrastructure:

> Lowest connection time in Europe,

> Connection success rate above 99%,

> Single security control,

> Executive handling services for business flights.

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UN CITY AIRPORT RAPIDE DACCS ET FACILE VIVREA QUICK-ACCESS,ENJOYABLE CITY AIRPORT

> UN ACCS RAPIDE ET PRATIQUE

Lyon-Saint Exupry est un des rares ples multimodauxeuropens facilement accessible par plusieurs autoroutes, une gare TGV, une gare routire et un tram, Rhnexpress,qui reliera ds aot 2010 laroport la gare de la Part-Dieuen seulement 30 minutes.

> DES SERVICES INNOVANTS, simples et faciles

En plus dun vritable centre commercial, Aroports de Lyonpropose de nombreux services, accessibles prix prfrentielsgrce loffre Privilys. Destine sduire la clientle affaire,elle permet ces clients VIP de bnficier de privilgesexclusifs : abonnement ou place de parking garantie, accsdirect au contrle de sret, accs aux salons, accueil de leursclients au centre daffaires. Rien nest laiss au hasard poursatisfaire cette clientle rgulire.

> EXECUTIVE HANDLING : une marque au service des affaires

Aroports de Lyon poursuit le dploiement de son offre deservices dassistance en escale. En 2009, 49 % des volsdaffaires en ont bnfici avec un taux de satisfaction mesur de 96 %.

> QUICK AND CONVENIENT TO GET TO

Lyon-Saint Exupry is one of the few multimodal hubs in Europewith easy access via several motorways, a TGV station, a coachstation, and a tram, Rhnexpress, which from August 2010 will link the airport with city-centre Part-Dieu Station in under 30 minutes.

> INNOVATIVE SERVICES, easy to access and use

Besides a full-fledged shopping centre, Aroports de Lyon providesplentiful services at preferential prices through the Privilys offering.Designed to appeal strongly to business customers, it entitlesthese VIPs to exclusive privileges: membership or a guaranteedplace in one of our carparks, direct access to security control,access to private lounges, customer hospitality, a business centre.To satisfy frequent flyers, nothing is left to chance.

> EXECUTIVE HANDLING, a brand for business

Aroports de Lyon is continuing to roll out its offering of executivehandling services. In 2009, more than 49% of business flights wererecipients, with a satisfaction rate of 96%.

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> DES ATOUTS EXPLOITER

Aroports de Lyon dispose des meilleurs atouts pourdvelopper son City Airport : excellence de la desserte,disponibilit foncire, prix comptitifs. Situ au cur de la plaine de lEst, Aroports de Lyon dveloppe son pledactivits tertiaires. Le SCOT (Schma de CohrenceTerritoriale) prvoit dailleurs de structurer le dveloppementconomique du Grand Est lyonnais autour de laroport. Il faut dire quil prsente tous les avantages : - une plate-forme dchanges dimension internationale- linfrastructure et tous les services dune ville de taille

moyenne (jusqu 31 000 habitants par jour)- une offre immobilire attractive et complmentaire :

clientle internationale intresse par la proximit de laroport- lintgration en amont des responsabilits environnementales.

> LES PROJETS EN COURS

- Airparc, qui en 2011 regroupera un centre de formationaronautique sur 11 000 m2 et un parc mixte composdimmeubles de bureaux et dactivits tertiaires (18 500 m2).

- LEtap Hotel*, construit dans une logique durable, proposera132 chambres cocoon , rparties sur 3 tages. Situ en face de lhtel Kyriad, il sera desservi par navette.

> ASSETS TO BE EXPLOITED

Aroports de Lyon has the best-possible assets to develop its cityairport: excellent transport links, and available land at competitiveprices. Sited on flat land east of the city, Aroports de Lyondevelops its service-business cluster. Indeed, in the territorialconsistency scheme, Greater Eastern Lyons economicdevelopment is structured around the airport. It certainly presentsa full set of advantages:

> - an international trading platform.> - the infrastructure and all the services of a medium-sized town

(with up to 31,000 residents a day).> - an attractive, complementary property offering: international

customers interested in proximity to the airport.> - upline integration of environmental responsibilities.

> CURRENT PROJECTS

> - Airparc, in 2011, will combine an 11,000m2 aviation training centreand a mixed-use business park with office and service-activitybuildings (18,500m2).

> - The Etap Hotel, built to sustainability standards, will have 132 cocoon rooms on three floors. It will be located opposite the Kyriad Hotel, and will be served by a shuttle bus.

UN RAYONNEMENT MONDIALAVEC MANAGEMENT & SERVICESGLOBAL REACH THROUGH MANAGEMENT & SERVICES

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Aroports de Lyon est aujourdhui internationalement reconnupour son savoir-faire. La filiale Management & Services, dontlactivit a dbut en 2009, a pour objectif de diversifier lesrevenus du groupe, de participer la reconnaissance desexpertises internes dAroports de Lyon et dlargir lespossibilits dvolution de ses collaborateurs grce leurscomptences.

> SES MISSIONS

Formation, conseil, management, ingnierie et oprationsdans le domaine aroportuaire. Des quipes de projetsddies ont t cres avec des comptences issues dediffrentes directions.

> LES RALISATIONS

. Aroports de Brazzaville et dOllombo, au Congo : missions dassistance matrise douvrage en cours.

. Partenariat avec lenteprise turque Limak, pour lappeldoffre du Partenariat Public-Priv (PPP) de laroport de Pristina au Kosovo.

Aroports de Lyon now enjoys worldwide recognition for itsknow-how. The objectives of the Management & Servicessubsidiary, which started up in 2009, are to diversify the groupsrevenues, to help recognise in-house expertise at Aroports deLyon, and to expand employees development horizons thanksto their skillsets.

> ITS BUSINESS

Training, consulting, management, engineering and operationsin the field of aviation. Dedicated project teams have been set up, drawing on skills from various departments.

> ASSIGNMENTS

. Brazzaville and Ollombo airports in the Republic of the Congo: owner consulting work in progress.

. Partnership with Turkish company Limak for the Public-PrivatePartnership (PPP) tender for Pristina airport, Kosovo.

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09

03

VIBRERENTHUSING ABOUT UPCOMING PROJECTS

POUR LES PROJETS VENIR

PENSER LAROPORT DE DEMAIN IMAGINING TOMORROWS AIRPORT

Aroports de Lyon a pour ambition de devenir la premireporte dentre des Alpes et le point de dpart privilgi detout le sud-est de la France. Pour atteindre cet objectif lhorizon 2020, Aroports deLyon doit accrotre sa capacit daccueil de plus de 50 %.Notre programme dinvestissement est conu pour permettrede dimensionner les infrastructures ncessaires cettevolution.Aroports de Lyon has the ambition to become the leading gateway tothe Alps and the preferred point of departure for everyone in south-eastFrance. To achieve this by 2020, Aroports de Lyon must expand itspassenger capacity by more than 50%. Our investment programme isgeared to building the infrastructure to manage this change.

Bruno de Saint LouventDIRECTEUR DES INVESTISSEMENTS

INVESTMENT DIRECTOR

ET TRE CAPABLE DACCUEILLIR JUSQU 15 MILLIONS DE PASSAGERS EN 2020

and being able to handle up to 15 million passengers by 2020

OPTIMISATION DES DEUX PISTES EXISTANTESOBJECTIF Augmenter notre capacit de crneaux arriveset dparts en heure de pointe, aujourdhui proches de lasaturation, en jouant sur les accs aux pistes et lesdgagements.

PROJETS

> Cration de bretelles de dgagement supplmentaires grande vitesse

> Doublement des bretelles daccs aux seuils des pistes

> Doublement du taxiway pour fluidifier la circulation en amont

PROJETS PRVUS ENTRE 2011 ET 2016

OPTIMISATION OF THE TWO EXISTING RUNWAYSOBJECTIVE Increase our peak-time take-off and landing slotcapacity, which is currently close to saturation, by managingrunway entrance and exit points.

PROJECTS

> Create additional high-speed exit taxiways

> Double the number of entrance taxiways at the runway thresholds

> Create a second main taxiway to ease departing aircraft flows

PROJECTS SCHEDULED FROM 2011 TO 2016

INFRASTRUCTURESAROPORTUAIRES AIRPORT INFRASTRUCTURE

21

22

OBJECTIF Rpondre la croissance du trafic, en augmentantde plus de 50 % la capacit globale des terminaux. Lurgenceest donne au segment low cost qui se dveloppe de faontrs rapide.

PROJETS

> Cration dun nouveau T3 Ddi aux compagnies low cost, capable daccueillir terme 5 millions de passagers par an. Lactuel T3 sera complt parun nouveau btiment satellite avec zone denregistrement,salle darrive, postes dinspection filtrage (PIF) et zonecommerciale.

> Extension et ramnagement du T1Ddi aux compagnies traditionnelles (autres que Air France)et aux charters, il devrait passer de 3 5 millions de passagerspar an dici 2020, grce au mode de fonctionnement centralis, la mutualisation des ressources (PIF) et de la zonecommerciale avec le T3.

> Liaison T1 / T2 en zone rserve La mutualisation des ressources des deux terminaux et laccroissement de leur capacit passent par la cration dunbtiment de liaison ct zone rserve, dot de nouvelleszones commerciales.

> Cration de 2 nouveaux parkings avions loigns Lun au Nord pour le Hub dAir France, lautre au Sud pour les compagnies traites au T1 et pour les avions de fret.


OBJECTIVE Accommodate growing traffic through a 50%-plusincrease in total terminal capacity. The most urgent need is inthe low-cost segment, which is developing very rapidly.

PROJECTS

> Construction of a new T3Dedicated to low-cost airlines and ultimately able to handle 5 millionpassengers a year. The current T3 will be supplemented by a newsatellite building with check-in area, arrivals hall, filter inspectioncheckpoints, and retail area.

> T1 extension and refurbishmentDedicated to traditional airlines (except Air France) and charters.Capacity should rise from 3 to 5 million passengers a year by2020, thanks to a centralised method of operation and to resourcepooling (with T3 filtration inspection checkpoints and retail area).

> T1/T2 airside connectionPooling the two terminals' resources and increasing theircapacity requires the creation of an airside connecting building,which will host new retail areas.

> Creation of two remote aircraft parksOne to the north for the Air France hub, the other to the south forairlines handled in T1 and for cargo aircraft.


TERMINAL 3 : UNE CAPACIT DACCUEIL PORTE 5 MILLIONS DE PASSAGERS TERMINAL 3: CAPACITY INCREASED TO 5M PASSENGERS

OBJECTIF Amliorer la desserte des parkings et du nudroutier au cur de laroport pour accueillir vhicules etnavettes et sparer les flux de poids lourds.

PROJETS

> Dvelopper la capacit des parkings voitures longue et courtedure et doter le nouveau Terminal 3 dun parvis avec dpose-minute.

> Terminal 3 : amliorer la capacit des voiries centrales


OBJECTIVE Improve access to carparks and to the road junctionat the centre of the airport, in order to accommodate vehiclesand shuttles and to separate heavy trucks from other flows.

PROJECTS

> Develop short- and long-stay car parking capacity, and providethe new Terminal 3 with a forecourt area including a drop-off point.

> Terminal 3: increase capacity of central roads


FLUIDIFICATION DES VOIRIES ET AUGMENTATION DE LA CAPACIT DES PARKINGSEASING OF ROAD-TRAFFIC FLOW AND EXPANSION OF PARKING CAPACITY

Crer un vritable ple dactivits tertiaire,un City Airport au rayonnement international

Creating a full-fledged service-business cluster - a city airport of international stature

LYON-SAINT EXUPRY : CRATION DU PLE IMMOBILIER AIRPARCOBJECTIF Accueillir des entreprises ayant une activittourne vers linternational.

PROJET

> Dans un parc paysager de 60 000 m2 situ lentre Sud delaroport Lyon-Saint Exupry, construction dun ensembleimmobilier tertiaire de 29 500 m2 (SHON) comprenant un centrede formation aronautique (avec simulateurs de vol, acadmie deformation et centre mdical pour personnel naviguant) et un parcmixte dimmeubles de bureaux et dactivits tertiaires.

LYON-SAINT EXUPRY: CREATION OF THE AIRPARC PROPERTY COMPLEXOBJECTIVE To host companies with international-orientedactivity.

PROJECT

> In a 60,000m2 landscaped park at the southern gateway to Lyon-Saint Exupry airport, construction of a business-property complex of 29,500m2 (NFA) comprising an aviation training centre (with flightsimulators, training academy and medical centre for air crew) and a mixed-use park of office and service-activity buildings.

ACTIVITS COMMERCIALES ET IMMOBILIRES COMMERCIAL AND PROPERTY ACTIVITIES

CRATION DUN PLE HTELIER OBJECTIF Dvelopper loffre htelire avec limplantationdun htel conomique, Etap Hotel (132 chambres cocoonsur 3 tages), ddi au pr-acheminement des passagersdes vols matinaux.


CREATION OF A HOTEL COMPLEX OBJECTIVE Extending the hotel offering with the arrival of abudget Etap Hotel (132 cocoon rooms on three floors), dedicatedto passengers on morning flights.


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Lyon-Bron : du sur mesure pour les affaires

Lyon-Bron: tailored services for corporate customers

LYON-BRON : LE 3me AROPORT DAFFAIRES EN FRANCEOBJECTIFS.Amliorer lquilibre financier et la rentabilit de laroport

par une optimisation de la valorisation du patrimoineimmobilier de la concession.Prserver et dvelopper la capacit daccueil avions.Accrotre loffre de services.

PROJETS

> La cration dun nouveau parking, pour rpondre la demandecroissante en aviation daffaires

> Lextension de 500 m2 de larogare actuelle et construction de300 m2 de bureaux

> La ralisation dune nouvelle caserne de pompiers


LYON-BRON:FRANCES THIRD-LARGEST BUSINESS AIRPORT OBJECTIVES.Improving the airport's financial balance and profitability

by optimally leveraging the value of the concession'sproperty assets.Safeguarding and developing aircraft handling capacity.Extending the service offering.

PROJECTS

> New carpark being created to meet growing corporate-aviationdemand

> 500m2 extension to the current terminal, and construction of 300m2of offices

> A new fire station is being built


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TRAM RHNEXPRESS OBJECTIF Relier, ds aot 2010, laroport Lyon-SaintExupry depuis la gare de Lyon Part-Dieu en 30 minutesseulement, avec dpart toutes les 15 minutes.

TRAM RHNEXPRESSOBJECTIVE To link Lyon-Saint Exupry airport and Part-DieuRailway Station in just 30 minutes, with services everyquarter-hour. Enters service in August 2010.

PASSAGERS TGVOBJECTIF Augmenter de manire consquente loffre TGV auxpassagers dici 2010, afin que la gare Lyon-Saint Exupry TGVprenne toute sa place de gare du territoire de lEst lyonnais et du Nord - Isre et favorise davantage lintermodalit.

TGV PASSENGERSOBJECTIVE To significantly increase the high-speed trainoffering to passengers by 2010, so that the Lyon-Saint ExupryTGV station belongs to eastern Lyon and the north of Isrecounty and supports the development of intermodality.

GARE TGV FRET (Carex) OBJECTIF Crer une gare TGV fret ddie, dans le cadre duprojet Lyon Carex, et permettre ainsi la mise en place dunservice de fret par lignes grande vitesse entre grandesplates-formes aroportuaires europennes (Paris-Charlesde Gaulle, Amsterdam, Lige, Cologne) dici 2015.

TGV CARGO STATION (Carex)OBJECTIVE Create a dedicated TGV cargo station as part ofthe Lyon Carex project, and thus allow the rollout of a high-speed rail cargo service between major European airportplatforms (Paris-CDG, Amsterdam, Lige, Cologne, etc.) by 2015.

CONTOURNEMENT FERROVIAIRE DE LAGGLOMRATION LYONNAISE (CFAL)OBJECTIF lhorizon 2017, permettre laroport dedvelopper les infrastructures ferres qui lentourent grceau contournement ferroviaire de Lyon par lEst. Une nouvelleopportunit doptimisation de loffre TGV, dacheminementdu fret ferr voire de dveloppement du trafic passagersgrce au TER.

LYON AREA RAIL BYPASS OBJECTIVE By 2017, to enable the airport to develop the railwayinfrastructure around it thanks to the Lyon Area Rail Bypass(CFAL) east of the city. This is an additional opportunity tooptimise the TGV offering, carry rail cargo, and even growpassenger traffic via the regional-train network (TER).

LIAISONS TGV LYON/TURIN ET LYON/CHAMBRYOBJECTIF Faciliter laccessibilit aux villes du sillon alpinet dItalie en un temps de parcours trs comptitif au dpartde laroport. Livraison prvue en 2020.

LYON/TURIN AND LYON/CHAMBRY TGV LINKSOBJECTIVE To ease access to cities in the Alpine Groove areaand in Italy, with departures from the airport and highlycompetitive travel times. Scheduled for completion in 2020.

LIAISON TGV RHIN-RHNEOBJECTIF Mettre lAllemagne et les villes de lEst de laFrance aux portes de laroport dici 15 ans, avec des tempsde parcours trs attractifs.

RHINE-RHNE TGV LINKOBJECTIVE To bring Germany and the cities of eastern Franceto the airport's doorstep within 15 years, with very attractivetravel times.

TRANSPORTET INTERMODALIT TRANSPORT AND INTERMODALITY

25

AmsterdamHambourg

Berlin

Milan

Strasbourg

MulhouseDijon

FrancfortBruxelles

Genve

Turin

Madrid

Barcelone

Londres

Bordeaux

Marseille

Copenhague

Lisbonne

AmstererdamHambourg

Berlin

MMMMiM lan

StStStStStStStStStStStStraraararararararararrasbbsbsbsbsbss ououo rg

MMMMuMuuMMuMMMMMMM lhlhouseDijon

FrancfortBruxelles

Genvvee

Tuuririinnnnnnnnn

Madrid

Barcelone

Londres

Bordeaux

MMMaMMMaMaMaMaM rsrsrsrsrs iiieieieieieillllllllllllllleeee

Coppenhague

Lisbonne

Aroport

futures lignes TGV

Lignes TGV existantes

Autoroutes

LYON

Paris

09

04

PARTAGERSHARING A PASSION

UNE PASSION

28

ACCUEIL, COUTE, PROGRSENGAGEMENT DE SERVICES WELCOME, LISTENING, PROGRESS - COMMITTED TO SERVICES

Chaque jour, les 220 entreprises prsentes sur le site et leur 5 000collaborateurs uvrent au service du client. Ensemble, nous agissons defaon toujours plus coordonne et plus collaborative pour amliorerlaccueil, la ponctualit, la signaltique, le confort, encourager linnovation,grer les difficults, partager les rsultats des enqutes et apporter auxclients les meilleures conditions de sjour sur nos plates-formes ! Every day, the 220 on-site companies and their 5,000 employees work together to serve ourcustomers. We act in an increasingly coordinated and collaborative way to enhance hospitality,punctuality, signage and comfort; to encourage innovation, to deal with difficulties, to share theresults of customer surveys, and to give customers and the entire airport chain the bestpossible experience!

Xavier MaryDIRECTEUR GNRAL ADJOINT EN CHARGE DES OPRATIONS

DEPUTY CHIEF EXECUTIVE, OPERATIONS

489collaborateursemployees

NOS ENGAGEMENTS DE SERVICES AUPRS DES PASSAGERS OUR PASSENGER SERVICE COMMITMENTS

COUTER ET RAGIRChaque anne, prs de 5 000 passagers sont interrogs.Une remonte dinformations indispensable qui gnre desactions damlioration : renouvellement des 2 500 chariotsbagages, plus robustes et maniables, affichage des vols auxarrts des navettes (un dispositif qui sera bientt tendu lensemble des parkings), ramnagement du Terminal 1qui aujourdhui affiche un taux de satisfaction identique celui du Terminal 2.

SE METTRE LPREUVE DE LA MESURE

Laroport Lyon-Saint Exupry a rejoint lenqute qualitinternationale dAirport Council International avec pourobjectif de figurer dans le Top10 en matire de qualit deservices. Une 5e position est dj acquise sur limportantcritre de la qualit des connexions. Pour dtecter lesdysfonctionnements, des visiteurs mystres testent plus de80 parcours passagers au fil des mois. Lesprit de cetteprestation externalise concourt latteinte des objectifs, lobtention des certifications et, surtout, la satisfaction dela clientle.

LISTENING AND REACTINGEvery year, nearly 5,000 passengers are surveyed. Thisessential feedback of information generates improvementactions: upgrade of the 2,500 luggage trolleys to a more robust,steerable model; flights displayed at shuttle stops (this systemwill soon be extended to all carparks); and refurbishment ofTerminal 1, which now scores the same satisfaction ratings asTerminal 2.

PUTTING OURSELVES TO THE METRICS TEST

Lyon-Saint Exupry airport has joined Airport CouncilInternationals international quality survey, and is targeting aTop 10 ranking for service quality. LYS already ranks fifth for theimportant criterion of connection quality! To detect problems,mystery visitors test more than 80 passenger journeys overthe months. The spirit of this outsourced service helps us tohit objectives, obtain certifications and, most important of all,satisfy our customers.

SENGAGER TOUJOURS FAIRE MIEUXSoucieux damliorer en permanence la qualit de services,Lyon-Saint Exupry est certifi sur la base dun rfrentieldengagements de services communs tous les aroportsfranais.

CERTIFICATIONS DE SERVICES : NOS ENGAGEMENTS QUALIT

> Une information claire et pertinente par tlphone, Internetet aux points information.

> Un aroport facile et agrable grce des installations et des quipements propres et adapts.

> Lassistance dun personnel courtois, attentif et professionnel.

> Des services conus pour rpondre aux besoinspersonnels et professionnels.

> Des moyens et une organisation efficaces en cas de situation perturbe.

> Une coute attentive pour amliorer la satisfaction.

COMMITTED TO ALWAYS DOING BETTERFocused on constantly improving the quality of its services,Lyon-Saint Exupry is certified on the basis of a service-commitment set common to all French airports.

SERVICE CERTIFICATION: OUR QUALITY COMMITMENTS

> Clear, relevant information via telephone, the Internet andinformation points.

> An airport that is enjoyable and easy to use thanks to its clean,well-adapted infrastructure and facilities.

> Assistance from courteous, attentive and professional staff.

> Services conceived to meet personal and professional needs.

> Resources and efficient organisation in the event of disruption.

> An attentive ear, to improve satisfaction.

29

UN VRITABLE

LABELA TRUE QUALITY LABEL

Notre communaut dAirport Helpers est vivante,innovante, dynamique. En 2009, la tribu sest agrandie :prs de 1 000 collaborateurs se mobilisent pouraccueillir et renseigner nos passagers. Notredmarche sduit chaque jour un peu plus, suscite lafiert de nos Airport Helpers et le sourire de nosclients. Pour gagner en visibilit, la tribu AirportHelper se met en scne dans un clip diffus surInternet, plein de gnrosit et de dynamisme. Tout unesprit de service ! Our Airport Helpers form a vibrant, innovative and dynamiccommunity. In 2009, the tribe grew further nearly 1,000colleagues are now on hand to welcome and inform ourpassengers. Our scheme wins new fans daily, giving ourHelpers a sense of pride and putting smiles on customersfaces. To raise their profile, the tribe feature in a web clippacked with generosity and energy. Thats the spirit of service!


CEO

30

31

UN AROPORT QUI VOUS ACCUEILLELa qualit de laccueil fait depuis longtemps partie despriorits dAroports de Lyon. En 2005, linitiative despersonnels eux-mmes, via le Comit local Qualit,Aroports de Lyon mettait en place un dispositif innovantdaccueil et dinformation dynamique des passagers. Bassur le volontariat et le parrainage, laroport sengage surla qualit de service en crant un label : Airport Helpers.Fort de son succs, le concept a depuis t repris par dautres.

A WELCOMING AIRPORTThe quality of our welcome has long been a priority ofAroports de Lyon. In 2005, in a move initiated by frontlinestaff through the Local Quality Committee, Aroports de Lyonput in place an innovative scheme to give passengers adynamic welcome and information. The airport created theAirport Helpers label, thus making a commitment to servicequality based on volunteering and mentoring. The concepthas proved successful and been adopted by other organisations.

Les engagements pris par Aroports de Lyon envers leurspassagers rvlent leur efficacit.

1ER AROPORT FRANAISpour la rapidit des temps de connexion, la disponibilitdes places de parking, la courtoisie lenregistrement, lesrapports qualit / prix des restaurants (enqute AirportService Quality 2009, ralise auprs de 140 aroports).

1ER AROPORT FRANAIS CERTIFI QUALICERTconformment au rfrentiel Service aux passagers desaroports franais . Un certificat attribu pour 3 ans parSGS ICS, incluant le Terminal 1, dont le ramnagementest trs apprci, tant des oprateurs qui y travaillent quepar les clients passagers.

NOMINATION AUX 6E ASSISES NATIONALES DELA QUALIT EN AROPORTpour le dossier Service Level Agreements (SLA), chartedengagements collaboratifs entre le gestionnaire et sespartenaires, acteurs de services. Les premiers SLA ont t signs avec 2 compagnies ariennes majeures oprant Lyon-Saint Exupry (Lufthansa et British Airways)en fvrier dernier.

The commitments that Aroports de Lyon has made to its passengers are proving effective.

FRANCES NUMBER-ONE AIRPORTfor connection-time speed, parking availability, check-in staffcourtesy, restaurants value for money (2009 Airport Service Qualitysurvey of 140 airports).

FIRST FRENCH AIRPORT TO EARN QUALICERT LABELin accordance with the French airport passenger service metricsset. Certificate awarded for three years by SGS-ICS and includingTerminal 1, whose refurbishment is much appreciated by passengersand by the operators working there.

NOMINATED AT THE 6TH NATIONAL CONVENTION ON AIRPORT QUALITYfor the service level agreements between the airport operator andits service-stakeholder partners. The first SLAs were signed withtwo of the major airlines operating at Lyon-Saint Exupry(Lufthansa and British Airways) in February 2010.

DES ENGAGEMENTS RECONNUS

RECOGNITION FOR OUR COMMITMENTS

32

LINNOVATION : PENSER LAVENIR ENSEMBLEINNOVATION: SHAPING THE FUTURE TOGETHER

Notre culture dinnovation contribue lamlioration de nosperformances et au dveloppement de notre attractivit.

UNE POLITIQUE COMMERCIALE DYNAMIQUE Aroports de Lyon semploie optimiser laccueil et lesservices au quotidien pour les passagers. Cela passe parune veille active du march, des nouveauts, des volutions,par linitiative et la crativit.

UN CERCLE DINNOVATION7 projets ont t slectionns lissue de la premire annedu Club Imagine 2012, qui runit 15 collaborateurs. En 2009,6 de ces projets ont t concrtiss, comme la reventednergie, la cration de Flyon TV et le march localaliment par les agriculteurs riverains.

Le gisement de propositions a prouv lintrt de consulterlensemble des collaborateurs et a donn naissance auChallenge Intitiatives : 44 ides se sont distingues, dont 3 enparticulier. Elles ont t rcompenses et seront ralises :- Le suivi des dcollages et atterrissages en direct sur le

site internet- La diffusion dune chane tlvise au-dessus des tapis

bagages - Une borne libre-service pour recueillir les remarques des

clients.

MATCH TUDIANTS : ET DE 2 !Aprs Lyon et Montpellier, un second match tudiants a tprogramm avec lEM du Havre. 15 quipes dtudiants ontainsi rflchi autour du sujet Comment faire dAroportsde Lyon le point de dpart lgitime de la chane du voyagesur une zone de chalandise moins de 2 heures de Lyon-Saint Exupry ? . Gage de crativit, dun regard neuf etextrieur, ce match a pour objectif de dgager des axesdamlioration partir dune enqute ralise auprs desriverains, passagers et habitants de la zone de chalandise.Et lquipe qui a gagn a apport son lot dides !

Our culture of innovation helps drive our performance andattractiveness.

A DYNAMIC COMMERCIAL POLICYAroports de Lyon strives to optimise the everydayhospitality and services that passengers receive. Thisrequires us to actively monitor what is new and evolving onthe market; and to display initiative and creativity.

INNOVATION CIRCLESeven projects were selected after the first year of ClubImagine 2012, which involves 15 employees. In 2009, six ofthese projects were realised, including: reselling energy, theFLYon TV station, and the local farmers market.

This wellspring of ideas proved the utility of consulting allemployees, and gave rise to the Initiatives Challenge: 44 ideaswere commended, and three of these won awards:- Live webcam of take-offs and landings- TV broadcasts above the baggage carousels- Self-service kiosk to collect customer feedback.

STUDENTS MATCH: TAKE TWO!After Lyon vs Montpellier, a second students match was heldwith Le Havre business school. Fifteen teams explored how tomake Aroports de Lyon the logical start-point in the journeychain across a catchment area less than two hours from Lyon-Saint Exupry?. The match, a guarantee of creativity andexternal perspective, aimed to generate avenues forimprovement based on a survey of residents and passengersliving in the catchment area. And the winning team contributedmore than its fair share of ideas!

SERVICE LEVEL AGREEMENT : UNE NOUVELLETAPE VERS LAMLIORATION DE SERVICESSLAs: A FRESH STAGE IN THE DRIVE FOR IMPROVED SERVICES

> COMMENT A MARCHE ?Cette dmarche collaborative a pour objectif damliorer laqualit de service globale de laroport. Il sagit dunengagement et dun vritable partenariat entre deux acteurs :dterminer ensemble des objectifs, rflchir aux mesures prendre pour y arriver, laborer des indicateurs pourvaluer les progressions et ventuellement prendre desmesures correctives. Ces accords sappuient sur la volontde progresser en matire de Qualit Oprationnelle et nefont pas lobjet de sanction ou de pnalit.

> 8 ENGAGEMENTS DFINISLa disponibilit des quipements aroportuaires, la fluiditdes Postes dInspection Filtrage (PIF), la ractivit des quipesdintervention, la ponctualit des vols, les dlais de livraisonbagage, la gestion de crise, la satisfaction clients, compagnies,et passagers.

> LES 1ERS CONTRATS- Le groupe Air France a sign le 1er SLA le 4 mars 2009, dans

le cadre plus large dune Charte collaborative. - La compagnie British Airways a sign le 2e SLA le 3 fvrier

2010. - La compagnie Lufthansa a sign le 3e SLA le 4 fvrier 2010.

> OBJECTIF 2010Aroports de Lyon compte signer un Service Level Agreementavec chacune des compagnies rgulires majeures prsentes Lyon-Saint Exupry, couvrant ainsi plus de 80 % de son traficpassager.

> HOW IT WORKSThis collaborative initiative aims to improve the airportsoverall quality of service. It is an undertaking and a genuinepartnership between two parties: they fix their objectivestogether, reflect on measures to achieve them, developindicators to measure progress, and as necessary takecorrective actions. This agreement is based on the desire tomake progress in Operational Quality and involves nosanctions or penalties.

> 8 COMMITMENTSAvailability of airport facilities, free flow of filter inspectioncheckpoints, responsiveness of intervention teams, punctualityof flights, luggage-reclaim times, crisis management, andsatisfaction of customers, airlines, passengers.

> FIRST CONTRACTS- Groupe Air France signed the first SLA on March 4th

2009, as part of a wider charter of collaboration. - British Airways signed the second on February 3rd 2010. - Lufthansa signed the third on February 4th 2010.

> 2010 TARGETAroports de Lyon intends to sign an SLA with each of themajor scheduled airlines operating at Lyon-Saint Exupry,thus covering more than 80% of its passenger traffic.

Depuis mars 2009, Aroports de Lyon propose auxcompagnies ariennes oprant au dpart de Lyon-SaintExupry de formaliser en concertation latteinte dobjectifsvisant le bien-tre et la satisfaction des passagers.Lopration a pris la forme dun vritable contratmulticritres : le Service Level Agreement.

Since March 2009, Aroports de Lyon has been offeringairlines flying from Lyon-Saint Exupry to jointly formalisethe achievement of objectives geared to passengerwellbeing and satisfaction. The commitment takes the formof a multi-criteria contract: the service level agreement.

05

GRANDIRGROWING FOR TOMORROW

POUR DEMAIN

09

"Notre diffrence vient de notre dmarche d'aroportresponsable, qui prend en compte les critres conomiques,environnementaux et socitaux."

What sets us apart is our responsible-airport programme,which takes account of economic, environmental and socialcriteria."


CEO

NOTREDVELOPPEMENT

SERA DURABLE OU NE SERA PAS

WE WILL DEVELOP SUSTAINABLY OR NOT AT ALL

37

DVELOPPEMENTCONOMIQUE & SOCIAL ECONOMIC & SOCIAL DEVELOPMENT

Aroports de Lyon, vritable moteur conomique pour toutun territoire, fait bnficier les communes riveraines de sondveloppement et souvre un primtre de plus en pluslarge.

> 1200 entreprises situes moins de 15 minutes de laroport Lyon-Saint Exupry

> 40 000 emplois induits par sa prsence> 200 entreprises et plus de 5 000 emplois

sur la plate-forme> 74 riverains placs pour 192 postes renseigns en 2009> 60% des salaris de la plate-forme sont riverains

DIALOGUE ET CONCERTATION> Le baromtre riverain 2009 : a pour objectif de mieux

comprendre les attentes des riverains. Bilan : 94 % desriverains estiment bnficier dune qualit de vie et dunenvironnement privilgis. 79 % considrent que laroportparticipe fortement la cration demplois sur le territoire.

> Le mdiateur : en 2009, prs de 500 personnes lontsollicit pour des projets immobiliers. 3 campagnes demesure de bruit confirment une stabilit des niveaux debruit malgr laugmentation du trafic. Globalement, lenombre de plaignants a diminu.

> Satoemplois : gr par Aroports Lyon, associ PleEmploi, ce service facilite aux riverains l'accs aux emploisde la plate-forme. Entre 200 et 500 postes sont pourvuschaque anne par son intermdiaire.

> Le 8 e carrefour des Mtiers, journe dinformation surles mtiers aroportuaires, se tient dsormais chaqueanne dans une commune riveraine.

INTERMODALIT.Agir pour une croissance durable en dveloppantlaccessibilit de la plate-forme en transport collectif,tout en contribuant la rduction des missions de CO2.

> + 6 % de clients intermodaux (TGV & Bus) en 2009> 16 % de la part modale en transport collectif> mise en service du tram Rhnexpress en aot 2010,

renforcement des frquences de la navette Lyon-SaintExupry / Grenoble ds mars 2010.

En cours : cration de cheminements doux, praticables piedou en VTT, entre les communes de lEst lyonnais et laroport.Ces circuits seront intgralement termins lhorizon 2011. En projet : une desserte renforce de lagglomrationlyonnaise, cration dune desserte des communesriveraines (2012), dmarrage du rseau de fret ferroviaireeuropen grande vitesse Carex en 2015.

Aroports de Lyon, an economic engine for an entire area,helps neighbouring communities benefit from its developmentand is reaching out to an ever-wider perimeter.

> 1,200 companies based under 15 minutes from Lyon-Saint Exupry airport

> 40,000 jobs induced by its presence> 200 companies with over 5,000 employees on site> 74 local residents recruited for 192 vacancies filled in 2009> 60% of site employees are local residents

DIALOGUE AND CONSULTATION> 2009 resident barometer: this survey is designed to

better understand local residents expectations. The findings: 94% of residents think they enjoy high quality of life and surroundings; 79% feel the airport makes a strongcontribution to creating local jobs.

> Ombudsman: in 2009, nearly 500 people consulted theombudsman at the new-resident property advice bureau. The three noise inspection campaigns confirmed that levelswere stable despite growing traffic. Overall, the number of complainants fell.

> Satoemplois: run by Aroports de Lyon in partnership withFrances job-centre network since 2001, this service aims togive airport-neighbour residents easier access to airport-sitejobs, to provide training, and to satisfy the requests ofcompanies based on site. The scheme fills 200-500 jobsyearly.

> The 8th Professions Fair, a one-day event to provideinformation on airport-related careers, is now held yearlyin an airport-neighbour municipality.

INTERMODALITY.We are acting to promote sustainable growth by developingthe airports accessibility by public transport and alsohelping to reduce CO2 emissions.

> 6% more intermodal clients (via TGV and/or coach) in 2009> 16% of flying travellers arrive arrive public transport> the Rhnexpress tram starts up in August 2010, and the

frequency of the LYS-Grenoble coach shuttle increased in March 2010

Projects in progress: creation of non-motorised(pedestrian/bike) paths between eastern-Lyon municipalitiesand the airport. These routes will all be completed by 2011. In the pipeline: expanded transport services to central Lyon,creation of transport links with neighbouring municipalities(2012), and start-up of the Carex European high-speed rail cargo network in 2015.

DVELOPPEMENT DES RESSOURCES HUMAINESHUMAN RESOURCES DEVELOPMENT

VALORISATION DU CAPITAL HUMAIN DE LENTREPRISE Bien manager, cest partager

> Manager ensemble : 130 cadres et managers se sont runispour nourrir la dmarche managriale commune entame en2008. Jouer collectif, partager les bonnes pratiques, rendreles Entretiens Annuels de Dveloppement plus efficaces etsigner la Charte du manager ont t les points cls de cessances de travail.

> Le groupe Oxygne, constitu dune cinquantaine de managers,a pour missions de :- faire vivre la communaut des Managers,- travailler au projet dentreprise et le transmettre aux collaborateurs,- tre au ct du Directoire pour la mise en uvre des dcisions

prises,- travailler ensemble avec enthousiasme et dans un esprit dinitiative.

Permettre lvolution professionnelle

> Le Comit des Mtiers, dans le cadre de l'accord Gestionprvisionnelle des emplois et comptences , a pour mission de raliser linventaire des mtiers, denvisager leur volutionpossible, de reprer les projets susceptibles de les impacter,de faire le point sur les formations filires, de dfinir les mtiers stratgiques et enfin didentifier les mtiersdifficiles pourvoir.

> Le Plan Senior : afin de dvelopper des actions spcifiquesdintgration et de maintien des 55 ans et plus, Aroports deLyon a labor fin 2009 un plan senior. Plusieurs principescls : le maintien dans lemploi des salaris de 55 ans et plus,la transmission des savoirs et le dveloppement du tutorat, le dveloppement des comptences et laccs la formation,ou encore lamnagement des fins de carrire.

FULLY HARNESSING THE COMPANYS HUMAN CAPITALGood management means sharing

> Managing together: 130 managers met to contribute to the jointmanagerial initiative begun in 2008. Key points to emerge fromthese sessions were: working for the common benefit, sharinggood practices, making the annual appraisal interviews moreeffective, and signing the Managers Charter.

> The Oxygen group, comprising about 50 managers, has thefollowing brief:- helping the managerial community to thrive- working on the corporate project and conveying it to colleagues- supporting the Executive Committee to implement decisions taken- working together with enthusiasm and initiative.

Promoting career development

> The Professions Committee as part of the forward planning of jobs and skills agreement, is tasked with drawing up theprofessions inventory, thinking about development paths,identifying projects liable to impact them, reviewing relevanttraining courses, defining strategic professions and, lastly,pinpointing professions with recruitment problems.

> The older-employee plan: in order to develop actions specificallygeared to recruiting and retaining people aged 55 and over,Aroports de Lyon initiated an older-employee plan in late 2009. It revolves around several key principles: retaining employeesaged 55 and over, handing down know-how and developingmentoring, developing skills and access to training, and late-careermanagement.

OUVRIERS / MANUAL EMPLOYS / ADMINISTRATIVE

489 COLLABORATEURS / CO-WORKERS

CADRES / MANAGERS

TECHNICIENS / TECHNICIANSAGENTS DE MATRISE / SUPERVISORS

WORKFORCE AT 31/12/09EFFECTIF GLOBAL AU 31/12/2009

25 % 29 %

46 %

spending as % of gross wagebill

en % de la masse salariale bruteCONTINUING PROFESSIONAL DEVELOPMENT

FORMATION PROFESSIONNELLE CONTINUE

20072006 2008

3,64,2

2,6

2009

4,3

DMARCHE DE PROGRS ET QUALITPROGRESS & QUALITY INITIATIVES

COUTE ET PRISE EN COMPTEDES PARTIES PRENANTES> Enqutes de satisfaction et de perception de laroport

menes auprs des clients, partenaires, personnels,fournisseurs et riverains.

> Entre de Lyon-Saint Exupry dans le panel des aroportsinternationaux enquts par lAirport Quality Services. Notre objectif : tre dans le Top 10 des aroports europens en sappuyant sur notre Systme de Management Intgr (SMI).

> 1047 courriers traits par lcoute Client avec un engagementfort, traiter la rclamation dans les 20 jours.

> Accueil et prise en compte des attentes des passagers avec les Airport Helpers, dispositif rcompens lorsdes Assises nationales de la Qualit en aroport. Plus de 1 000 Airport Helpers forms.

SYSTME DE MANAGEMENTDE LA QUALITPerformant et efficace, ce dispositif qualit intgre la notion de dveloppement durable dans chacun des 27 processus delentreprise. Il dispose dun triple certificat : Qualit, Scurit / Sant,Environnement.

COLLABORATION AVEC LES PARTENAIRESDE LA PLATE-FORME Pour agir collectivement sur les proccupations des passagers :

> Un Comit local Qualit: il rassemble des membres trs actifs,reprsentatifs de tous les mtiers de la chane du transportarien, mais aussi des conseillers au commerce extrieur,grands voyageurs et tmoins.

> Des engagements collaboratifs avec la signature des SLA(Service Level Agreements), contrats avec les compagniesariennes rgulires, qui reprsentent 80 % des vols.

LISTENING TO AND TAKING ACCOUNT OF STAKEHOLDERS> Airport satisfaction and perception surveys

conducted among customers, partners, staff, suppliers and localresidents.

> Lyon-Saint Exupry now among the international airports in theAirport Quality Service SurveyOur objective: enter the Top 10 of European airports, supportedby our Integrated Management System (IMS).

> 1,047 letters/e-mails dealt with by the Customer Response Team,with a strong commitment: to reply within 20 days.

> Passengers are welcomed and their expectations considered by the Airport Helpers, a concept that has won Frances topairport quality award. Over 1,000 Airport Helpers have beentrained so far.

INTEGRATED MANAGEMENT SYSTEMFOR QUALITYAn efficient, high-performing system that integrates sustainabilityin each of the companys 27 processes.It has a triple accreditation in Quality, Safety/Health, and Environment.

COLLABORATION WITH PLATFORM PARTNERSTo act jointly on passenger concerns:

> A Local Quality Committee: comprising very active members whorepresent all the professions in the air-transport chain, but alsofour frequent flyers who serve as foreign-trade advisers.

> Collaborative undertakings with the signing of Service LevelAgreements with scheduled airlines, which operate 80% of flights.

39

GESTIONENVIRONNEMENTALEENVIRONMENTAL MANAGEMENT

PRSERVERSAFEGUARDING

UN PIONNIER QUI SENGAGELyon-Saint Exupry est le seul aroport avoir appliqu leGrenelle de lenvironnement avec un plan dactions localchiffr pour les 4 prochaines annes. Ce plan Grenelle sarticule autour de 3 axes :

> Lutter contre les nuisances sonoresProjet de cartographie multi-exposition, exprimentation de ladescente continue la nuit.

> Prserver les ressourcesContrles de la qualit et de la consommation deau, valorisationdes dchets.

> Lutter contre le rchauffement climatique et les missions degaz effet de serre : implantation du 400 hertz sur les postesavions, ouverture dune station GNV (Gaz Naturel pourvhicules) avec 4 nouveaux vhicules quips, plandconomies dnergie, bilan carbone, compensation desmissions.

LES ENGAGEMENTS 2009 - 2013Le 3e document Engagement des acteurs locaux pourlenvironnement 2009-2013 a list 43 actions visant rduirelimpact de laroport. Il sagit dactions concrtes et planifiesdans le temps, comme par exemple le dveloppement delutilisation dnergies renouvelables (le solaire, le biomasse,lolien), le traitement des nuisances sonores, la prservationdu milieu naturel, etc.

LA COLLABORATION AVEC LE MONDE AGRICOLEAroports de Lyon coopre avec le monde agricole autour de3 axes :.le maintien des agriculteurs sur le terrain : laroport reste lune

des seules plates-formes maintenir une activit agricole sur sazone rserve et sur les terres quil acquiert (plus de 1 000 hectaresau total),.le dveloppement des paniers de saison : la fois cologique etconomique, cette dmarche permet aux agriculteurs de vendre desfruits, lgumes, volailles et fromages, issus dexploitations voisines,au personnel de laroport;.la biodiversit du territoire : 5 hectares de jachres fleuries ont tplantes en 2007, des ruches sont installes, des tudes sur lesespces animalires ont t ralises.

A COMMITTED PIONEER

.Lyon-Saint Exupry is the only French airport to have translatedFrances Environment Summit objectives into a local action planthat is costed for the next four years. The plan is built aroundthree themes:

> Fight sound nuisanceMulti-exposure mapping project, experimentation with continuousdescents at night.

> Preserve resourcesWater quality and consumption checks, waste reuse/recycling.

> Fight global warming and greenhouse-gas emissionsInstallation of 400Hz power supply on airport stands, opening of a natural gas for vehicles (NGV) station, and four new convertedvehicles, energy-savings plan, carbon-footprint review, emissionoffsets.

COMMITMENTS FOR 2009-2013The 3rd Local Stakeholders Environmental Undertaking 2009-2013 listed 43 actions to reduce the airports impact. Theseare concrete actions scheduled over time, such as developingthe use of renewable energies (solar, biomass, wind), dealingwith sound nuisance, protecting the natural environment, etc.

WORKING WITH THE FARMING COMMUNITYAroports de Lyon collaborates with the farming communityon three themes:

.keeping farmers on the land: LYS is one of the few airportsto keep farms operating in its airside zone and on land itacquires (over 1,000ha in total);.development of seasonal baskets: both eco-friendly andeconomical, this initiative enables farmers to sell their ownfruit, vegetables, poultry and cheese to airport employees; .site biodiversity: five hectares of fallow land was planted withflowers in 2007, hives were installed, and animal-wildlifestudies were conducted.

41

06

PRPARERPREPARING FOR THE FUTURE

L'AVENIR

09

Comment atteindre les objectifs que nous nous sommesfixs lhorizon 2020 ? Comment sassurer que notre visiondevienne ralit ? La force de notre stratgie financireest ici dterminante. De lamlioration continue de nosperformances dpend notre capacit investir : cest notrepriorit. La croissance rgulire de nos rsultats cesdernires annes nous donne les moyens de la mettre enuvre, sur le long terme.

How do we achieve the objectives we have set for 2020? How do weensure our vision becomes reality? To do this, the strength of ourfinancial strategy is key. Our investment capability depends on continualimprovement in our performance - and that is our priority. The steadyimprovement in our results over recent years is now generating theresources to realise this vision over the long term.

Didier Le BlanDIRECTEUR GNRAL ADJOINT, EN CHARGE DES FINANCES

DEPUTY CHIEF EXECUTIVE, FINANCE

POURSUIVRE LE DSENDETTEMENTET AUGMENTER NOTRE CAPACIT

DAUTOFINANCEMENT CONTINUING TO CUT DEBT AND INCREASING CASH FLOW

44

2005 20062004 2007 2008 2009

104,1

120,0130,1

107,5

130,9

+36 % 96,2CACHIFFRE DAFFAIRESTURNOVER

en Min m

UNE STRATGIE FINANCIRE QUI PORTE SES FRUITSA FINANCIAL STRATEGY THATS BEARING FRUIT

En seulement trois ans, de 2007 2009, Aroports de Lyon avu ses rsultats samliorer de faon trs significative surlensemble des critres observs malgr la diminution dutrafic en 2009. Le fruit dune stratgie financire solide, basesur lamlioration de quatre indicateurs de performance :lExcdent Brut dExploitation, la capacit dauto-financement,le rsultat net et lendettement.

DVELOPPER NOTRE ATTRACTIVITPAR LA QUALIT DE NOS RSULTATSDe 2004 2009, notre chiffre daffaires (CA) est pass de 96,2 M 130,9 M soit une augmentation de 36 %.

De 2004 2009, notre Excdent Brut dExploitation (EBE) a presque doubl. Il est pass de 19,9 M 38,6 M.

Bon rsultat galement pour le ratio EBE / CA, pass de20,7 % 29,5 % en 5 ans.

In just three years, from 2007 to 2009, Aroports de Lyon hasimproved its results very significantly across all trackedcriteria, despite the traffic downturn in 2009. This is the fruit ofa solid financial strategy, based on improving four performanceindicators: EBITDA, cash flow, net earnings, and debt.

ENHANCING OUR ATTRACTIVENESSTHROUGH QUALITY RESULTSFrom 2004 to 2009, turnover rose by 36% from 96.2m to 130.9m.

From 2004 to 2009, EBITDA (earnings before interest, taxes,depreciation and amortisation) nearly doubled, increasingfrom 19.9m to 38.6m.

The EBITDA-to-turnover ratio also performed strongly, rising from 20.7% to 29.5% in five years.

2005 20062004

(de 2004 2009)

2007 2008

24,233,3

40,2

27,4

38,6

+94%

19,9

EBEEXCDENT BRUT DEXPLOITATIONEBITDA

2009

en Min m

DSENDETTEMENT en MDEBT PAYDOWN in m

139

126

146,5

113

155

en Min m

2006 20072005 2008 2009

POURSUIVRE LE DSENDETTEMENT

En 2005, notre endettement tait de 155 M, soit environ150 % de notre chiffre daffaires. En 2009, il a t ramen 113 M, soit 86 % du CA.

En 5 ans, le ratio dette/CAF est pass de 9,6 3. Notre objectif : maintenir ce ratio un niveau infrieur 5.

CONTINUING TO CUT DEBT

In 2005, debt was 155m, i.e. roughly 150% of turnover. In 2009, it was cut to 113m, about 86% of turnover.

In five years, the debt-to-cashflow ratio has fallen from 9.6 to 3. We aim to keep this ratio below 5.

46

en Min m

2005 20062004 2007 2008 2009

19,230,0

35,6

22,2

37,215,4CAF

CAPACIT DAUTOFINANCEMENTCASHFLOW

DGAGER UNE CAPACITDAUTOFINANCEMENT (CAF)SUFFISANTE POUR FINANCERNOTRE PROGRAMME DINVESTISSEMENT.De 2004 2009, la CAF a plus que doubl. Elle est passe de 15,4 M 37,2 M.

GENERATING ENOUGH CASH TO FUND OUR INVESTMENT PROGRAMME.From 2004-2009, cashflow more than doubled, rising from 15.4m to 37.2m.

AVIATION FEES

REDEVANCESARONAUTIQUES

46M+1 %

16M+4 %

12,1M-4 %

35 %

13 %9 %

20 %

AIRPORT TAXTAXE D'AROPORT

30,4M+1,4 %

26,4M(STABLE)

23 %

PUBLIC-PROPERTY OCCUPATION FEESREDEVANCES DOMANIALES

COMMERCIAL FEESREDEVANCES COMMERCIALES

AVIATION USER FEES

REDEVANCES USAGES D'INSTALLATIONS

RPARTITION DU CHIFFRE D'AFFAIRES REVENUE MIX

48

MATRISER LES CHARGES, SANS AFFAIBLIR LA QUALIT ET LA SRETConstruire un modle conomique stable, gnrateur de croissance long terme, et amliorer notre rentabilit structurelle, cest aussi agir sur la matrise de nos charges externes et amplifier la recherche de performance sur nos achats. En 2009, la rationalisation des dpenses et lamlioration de nos modalits dachat ont permis dconomiser plus de 4 M d.

CONTROLLING COSTS WITHOUT AFFECTING QUALITY AND SAFETYBuilding a stable business model to generate long-term growth, and improving our structural profitability, also requires us tocontrol external costs and intensify the search for purchasing efficiencies. In 2009, more than 4m was saved by rationalisedspending and improved purchasing methods.

RSULTAT NETNET EARNINGS

0,5

5,8

8,9

en Min m

2007 2008 2009

Conception-ralisation / Design & production : (sauf / except p.50-51 : Erwann Kervadec Design / Jean-Franois Marin - Aroports de Lyon / Gilles Piel et Marc Muller - Annecy 2018 / Istockphoto / Fotolia)Crdits photos / Photos by: Philippe Lvy, Olivier Chassignole, Jean-Franois Marin - Aroports de Lyon.Traduction/Translation : Paul Jones / [email protected] Lamazire - 5 000 exemplaires - Juin/June 2010.

09ANNUAL REPORT

A VISION FOR20092020

AROPORTS DE LYON

BP 113 - 69125 Lyon-Saint Exupry Aroport - FRANCETl. : 0 826 800 826 (0,15 /min)Depuis ltranger/from abroad: +33 (0)426 007 007

www.lyonaeroports.com

Documents

Rapport d'activités 2009 Aéroports de Lyon