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REBECCA KONZEM 1400 5 th Ave., Apt. 5D, New York, NY 10026 (805) 450-6223 [email protected] EXPERIENCE: NALS Apartment Homes, LLC June 2003 – August 2015 A Real Estate Investment and Management firm headquartered in Santa Barbara, CA, specializing in large multifamily income producing assets throughout the United States Promoted multiple times within the 12+ years of employment Relocation to corporate office within two years of employment Traveled nationwide for over five years training on-site teams Executive Assistant to CEO and Team (January 2011 – August 2015, Santa Barbara, CA) Coordinated all personal and business travel arrangements, managed several calendars, set-up meetings and prepared materials, conference calls, webinars and function space Handled personal errands and requests assigned by Executive Officers and their family Managed executive travel, private jet and plane charters domestically, internationally and through private FBO’s Coordinated company-wide annual and quarterly conferences, HQ functions, meetings and events several times a year, making arrangements for all attendees from venue contract negotiation to hotel, flight, transportation, gifts and activity coordination Office Manager to 30+ corporate employees and 450+ onsite employees nationwide, managing relations, contracts, buyouts and budget with national vendors, including reviewing and approving all office supply orders Oversaw building renovations and interior design with respect to scheduling and budget Coordinated property acquisitions by calling meetings and following up with the operations team on their progress Designed, implemented and improved corporate office policies and procedures Marketing Operations & Training Coordinator (July 2007 – January 2011, Santa Barbara, CA) Responsible for Customer Training Scheduling, traveling to each region to provide one-on-one training with our on-site teams Handled purchasing, inventory and preparation of training supplies Prepared pre-training instructions / expectations and communicate information to training participants and their managers Maintained and edited training materials, working towards the creation and implementation of standard training documentation Acted as liaison for on-site employees by responding to requests for information on training schedules, programs, policies, and processes Researched and tested new, state-of-the-art training, development tools and technology to ensure continued growth and efficiency Created materials and presentations to conduct nationwide, motivational leasing rallies Operations Marketing Assistant (July 2005 – July 2007, Santa Barbara, CA) Traveled to each region providing training on operations, policies, practices and procedures, also traveling when purchasing new acquisitions to train new employees ensuring the operation will not suffer during transition Primary contact for marketing and operations vendors, including website management, credit screening, debt collection, advertising and online rent collection Researched new marketing/operations strategies and authored new policies and tutorials as needed Managed branding and online reputation of NALS properties and NALS Apartment Homes, Help design resident-facing items (email blasts, mailers and brochures) Prepared monthly manager calls and operations meetings, and organized the annual management conference Leasing Consultant promoted to Assistant Property Manager (June 2003 – July 2005, Tucson, AZ) Maintained high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, understanding competitive pricing, and utilizing appropriate marketing resources Provided follow-through and assistance to Community Manager and support groups in coordinating the on-going maintenance of the property

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REBECCA KONZEM1400 5th Ave., Apt. 5D, New York, NY 10026 (805) 450-6223 [email protected]

EXPERIENCE: NALS Apartment Homes, LLC June 2003 – August 2015A Real Estate Investment and Management firm headquartered in Santa Barbara, CA, specializing in large multifamily income producing assets throughout the United States

● Promoted multiple times within the 12+ years of employment● Relocation to corporate office within two years of employment● Traveled nationwide for over five years training on-site teams

Executive Assistant to CEO and Team (January 2011 – August 2015, Santa Barbara, CA)● Coordinated all personal and business travel arrangements, managed several calendars, set-up meetings and prepared materials,

conference calls, webinars and function space● Handled personal errands and requests assigned by Executive Officers and their family● Managed executive travel, private jet and plane charters domestically, internationally and through private FBO’s● Coordinated company-wide annual and quarterly conferences, HQ functions, meetings and events several times a year, making

arrangements for all attendees from venue contract negotiation to hotel, flight, transportation, gifts and activity coordination● Office Manager to 30+ corporate employees and 450+ onsite employees nationwide, managing relations, contracts, buyouts and budget

with national vendors, including reviewing and approving all office supply orders● Oversaw building renovations and interior design with respect to scheduling and budget● Coordinated property acquisitions by calling meetings and following up with the operations team on their progress ● Designed, implemented and improved corporate office policies and procedures

Marketing Operations & Training Coordinator (July 2007 – January 2011, Santa Barbara, CA)● Responsible for Customer Training Scheduling, traveling to each region to provide one-on-one training with our on-site teams● Handled purchasing, inventory and preparation of training supplies● Prepared pre-training instructions / expectations and communicate information to training participants and their managers● Maintained and edited training materials, working towards the creation and implementation of standard training documentation● Acted as liaison for on-site employees by responding to requests for information on training schedules, programs, policies, and processes● Researched and tested new, state-of-the-art training, development tools and technology to ensure continued growth and efficiency ● Created materials and presentations to conduct nationwide, motivational leasing rallies

Operations Marketing Assistant (July 2005 – July 2007, Santa Barbara, CA)● Traveled to each region providing training on operations, policies, practices and procedures, also traveling when purchasing new

acquisitions to train new employees ensuring the operation will not suffer during transition ● Primary contact for marketing and operations vendors, including website management, credit screening, debt collection, advertising and

online rent collection● Researched new marketing/operations strategies and authored new policies and tutorials as needed● Managed branding and online reputation of NALS properties and NALS Apartment Homes, Help design resident-facing items (email blasts,

mailers and brochures)● Prepared monthly manager calls and operations meetings, and organized the annual management conference

Leasing Consultant promoted to Assistant Property Manager (June 2003 – July 2005, Tucson, AZ)● Maintained high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of

market conditions, understanding competitive pricing, and utilizing appropriate marketing resources● Provided follow-through and assistance to Community Manager and support groups in coordinating the on-going maintenance of the

property● Supervised staff members as directed by the Multi-site Manager, also preparing lease documents and related paperwork● By example, encouraged employee development and teamwork through effective personnel management and by communicating clear

standards● Assisted the Multi-Site Manager as needed by demonstrating good communication skills and by understanding Company and divisional

goals, policies, and procedures● Supported the marketing functions through recording accurate data on prospective/new residents, keeping informed of the competition● Utilized company resources to facilitate leasing and updated resident and vendor records as necessary● Assisted in establishing and achieving financial goals by effectively qualifying prospective residents and verifying applications● Strived to make the living experience, particularly the first and last impressions, of the highest quality

EDUCATION & CERTIFICATES: Pima Community College - General Studies (2000 – 2002)California State Notary Public, commission expires August 2018NALS Apartment Homes, Special Recognition Award - Event Management (Received October 2012)

SKILLS: Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)Social Media Marketing and Website DevelopmentYardi Voyager and AMSI Programs10-Key