SURVEILLANCE PLAN (2020-2021) 2021... · 2020-06-18 · • Surveillance Plan per Chapter 90, Subchapter 3. ... • Milestone Product Data Sheet . Page 3 of 53 WILL ROGERS DOWNS (WRD)

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SURVEILLANCE PLAN

(2020-2021)

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• Surveillance Plan per Chapter 90, Subchapter 3.

• Surveillance System Equipment Description per Chapter 90, Subchapter 3.325:90-3-1.B

• Surveillance Points of Contact

• OHRC Surveillance Minimum Requirements Compliance List

o Surveillance Systems per Chapter 90, Subchapter 3. 325:90-3-1

o Security and Surveillance Logs per Chapter 90, Subchapter 3. 325:90-3-2

o Storage and Retrieval of Surveillance Recordings per Chapter 90, Subchapter 3. 325:90-3-3

o Maintenance and Testing per Chapter 90, Subchapter 3. 325:90-3-4

o Surveillance System Compliance per Chapter 90, Subchapter 3. 325:90-3-5

• Surveillance Camera List

• Organizational Chart

o Surveillance Organizational Structure

o IT Surveillance Organizational Structure

• Surveillance Job Descriptions

• Surveillance Camera Maps per Chapter 90, Subchapter 3.325:90-3-1.B

• Surveillance Log Forms

• Surveillance System Operation Procedures per Chapter 90, Subchapter 3.325:90-3-1.B

• Milestone Product Data Sheet

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WILL ROGERS DOWNS (WRD) SURVEILLANCE

The Surveillance System will capture video at no

less than 20 fps (Frames per Second), and retained

for no less than 15 days, to include but not limited

to the following areas:

• Soft Count Room

• Vault

• Main Cage

• DNI (Drop & Issue)

• POS (Points of Sale)

The Surveillance System will capture all video at

no less than 10 fps (Frames per Second), and

retained for no less than 7 days, to include but not

limited to the following areas:

• Areas commonly open to the public

o Gaming Floor

o Bar Areas

o Event Areas

o Simulcast Rooms

o Meeting/Banquet Rooms

• Areas not commonly open to the public

o Office/Professional Space

o Racing Office

o Break Rooms

o Storage Areas

Surveillance cameras (107-fixed, 46-360° & 18-Pan Tilt Zoom (PTZ) will be used to view and capture video of

the following areas:

FIXED 360° PTZ AREA COVERED

6 0 1 KOA/Gift Shop

1 0 0 Guard Shack

1 0 0 Gas Pump Areas

8 0 5 Exterior

13 24 0 Back of House / Storage

0 1 0 Racing Office

9 2 0 Dog Iron Grill & Saloon

14 0 2 Main Cage / Vault

6 0 1 Soft Count / Man Trap

5 6 4 Gaming Floor

15 6 4 Common Non-Gaming Casino Areas

15 2 0 Mutuels

3 5 0 Turf Club

6

5

0

0

1

0

Expo

Facilities Barn

The Surveillance Room will have 3 wall monitors, capable of various multiplexing views, to view any WRD

cameras. The Surveillance Operations Center will have the capability to view and review video of all cameras

on their monitors. OHRC Law Enforcement Agents have access in their office to all cameras, via a Milestone

workstation. Surveillance Agents will perform reviews utilizing the Milestone video management software.

Upon request OHRC Law Enforcement Agents will view any historical footage in the Surveillance Room.

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Surveillance System Equipment Description

Item: Description: Model:

Server Cisco UCS Blades UCS-CPU-E52697B

Server Chassis Cisco UCS Chassis N20-C6508-UPG

Core Switch Cisco Catalyst 4500X WS-C4500X-24X-ES

Access Switch Cisco Catalyst 2960X WS-C2960XR-24PS-I

SAN Storage NetApp E-Series NetApp E2700 R6

TV/Wall Monitor LG TV 42LD450C

Video Extender Video Wall Extender StarTech IPUSB2HD2

PTZ Controller Axis PTZ control station T8310

Agent’s Video Workstation Dell Precision PC T5610

Standard Video Workstation Dell Optiplex PC 3020

Video Decoder Cisco Rack mount Server C240

Camera Cabling Belden Cat6 Media Twist 1874a

Camera Terminations Panduit Modular Jacks CJ688TGBL

PTZ Camera Pan/Tilt/Zoom Digital Camera Q6045 Indoor/Q6045-E Outdoor

Fixed Camera Fixed View Digital Camera M3204 Indoor

Fixed Camera Fixed View Digital Camera (Wide Angle) M3006 Indoor/M3026 Outdoor

Fixed 360 Camera Fixed Digital Camera 360 degree view M3007 Indoor/M3027 Outdoor

Fixed Camera POS Fixed Digital Camera, for POS use P3364-V

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Surveillance Points of Contact

• 918.384.7607 (Direct Line, office) Surveillance Manager

• 918.606.1778 (Cell Phone) Brandon Coldwell

• [email protected]

• 918.283.8809 (Direct Line, office) Surveillance Monitoring Room, WRD

• 918.384-7557 (Direct Line, office) Surveillance Supervisor

• 918.863-9628 (Cell) Tyrone Gadberry

• [email protected] (Email)

• 918.384.5903 (Direct Line, office) Surveillance Technology Manager

• 918.443.4159 (Cell) John Underwood


• 918.384.6680 (Direct Line, office) Director of Surveillance and Technology

• 918.729.3306 (Cell) Joshua Anderson


• 918.384.7993 (Direct Line, office) Vice President of Surveillance and Loss Prevention

• [email protected] (Email) Donald Childers

mailto:[email protected]





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OHRC Security and Surveillance Minimum Requirements

325:90-3-1. Surveillance Systems • Milestone Digital Video Management System.

• Attached items:

o Equipment descriptions

o Camera placement diagrams

o Surveillance System operation procedures

• Cameras installed at Will Rogers Downs:

o 107- Fixed

o 46- 360°

o 18- PTZ

• Surveillance Employees serve in no other capacity, other than to operate, inspect and service the

surveillance system and its supporting equipment.

• The Surveillance Room is an access controlled location, not accessible to the general public.

• In accordance with Oklahoma Horse Racing Commission regulation, OHRC Law Enforcement Agents

are provided access control cards for unrestricted entry into Surveillance area.

• Upon request, OHRC Law Enforcement Agents will be provided copies of video and images.

• OHRC Law Enforcement has live viewing capability of all Surveillance cameras on the Will Rogers

Downs property, accessible via a workstation provided in their office.

• No less than one Surveillance employee will be onsite at Will Rogers Downs at all times.

• Failure of the Surveillance System will be reported to an onsite OHRC Law Enforcement Agent or their

designee in their absence.

325:90-3-2. Security and Surveillance Logs

• OHRC Law Enforcement Agent have access to iView/iTrak, which serves as the logbook for

Surveillance and Security.

325:90-3-3. Storage and Retrieval of Surveillance Recordings

• Video will be released to OHRC Law Enforcement Agents upon request.

• Onsite OHRC Law Enforcement Agents or their designee will be notified of reported illegal or

suspected illegal activities, recorded on CD’s/DVD’s and will be filed in the Surveillance Room.

325:90-3-4. Maintenance and Testing.

• Once a malfunction is identified it will be reported and the repair process will be initiated. If the

repair cannot be facilitated immediately and deemed a critical/required view, alternate coverage will

be utilized until the malfunction can be repaired.

325:90-3-5. Surveillance System Compliance

• The Surveillance Plan will be reviewed and updated to maintain compliance with OHRC

Surveillance Minimum Requirements.

325:90-3-5. Commission Office

• A private on-site office with live monitoring capabilities has been provided.

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Surveillance Camera List

Camera # Camera Type Camera Position

Main Cage

172.20.0.28 Fixed Cage Manager’s Office

172.20.0.172 Fixed Cage Payout Overview 1

172.20.0.180 Fixed Cage Payout Overview 2

172.20.0.125 Fixed Cage Payout POS 1



172.20.0.232 PTZ Cage Payout PTZ

Drop and Issue & Vault

172.20.0.170 Fixed D&I Currency Counter E

172.20.0.163 Fixed D&I Currency Counter W

172.20.0.27 Fixed D&I Overview 1

172.20.0.33 Fixed D&I Overview 2

172.20.0.34 Fixed D&I Vault Window/Door

172.20.0.161 Fixed Vault / D&I Window

172.20.0.175 Fixed Vault Overview 1



172.20.0.230 PTZ Vault PTZ

Soft Count

172.20.0.179 Fixed Count Currency Counter

172.20.0.184 Fixed Count East Table

172.20.0.173 Fixed Count Overview 1

172.20.0.14 Fixed Count Overview 2

172.20.0.233 PTZ Count PTZ

172.20.0.21 Fixed Count West Table/Counter

172.20.0.181 Fixed Count Vault / Door

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Gaming Floor

172.20.0.54 360 Gaming Floor 1

172.20.0.58 360 Gaming Floor 2

172.20.0.66 360 Gaming Floor 3

172.20.0.81 360 Gaming Floor 4

172.20.0.32 Fixed Gaming Floor 5

172.20.0.13 Fixed Gaming Floor 6

172.20.0.22 Fixed Gaming Floor 7 NRT 2

172.20.0.41 Fixed Gaming Floor 8 ATM 2

172.20.0.37 Fixed Gaming Floor 9 NRT 1

172.20.0.39 Fixed Gaming Floor 10 Hall

172.20.0.73 360 Gaming Floor 11 360

172.20.0.201 PTZ Gaming Floor PTZ 1




172.20.0.83 360 Gaming Floor 12

Simulcast 1

172.20.0.95 Fixed Simulcast 1 POS 1

172.20.0.94 Fixed Simulcast 1 POS 2 & 3

172.20.0.93 Fixed Simulcast 1 POS 4 & 5

172.20.0.203 PTZ Simulcast 1 PTZ

172.20.0.70 360 Simulcast 1 Tables 360

172.20.0.82 360 Simulcast 360

172.20.0.165 Fixed Simulcast Line Overview 1

172.20.0.164 Fixed Simulcast Line Overview 2

172.20.0.135 Fixed Simulcast Printers

Common Area/Player’s Club

172.20.0.19 Fixed Main Entrance ATM / MGT

172.20.0.200 PTZ Main Entrance and Player’s Club

172.20.0.177 Fixed Player’s Club and Main Entrance

172.20.0.174 Fixed Player’s Club and Main Entrance

Dog Iron Bar

172.20.0.18 Fixed Dog Iron Bar Stage Electrical Room

172.20.0.76 360 Dog Iron Bar Office 360

172.20.0.162 Fixed Dog Iron Bar Overview 1

172.20.0.112 Fixed Dog Iron Bar POS 1



172.20.0.204 PTZ Dog Iron Bar PTZ 2

172.20.0.231 PTZ Dog Iron Bar PTZ 1

172.20.0.91 360 Dog Iron Bar Pool Tables

172.20.0.106 Fixed Sound Booth

172.20.0.17 Fixed Sound Booth Storage

172.20.0.30 Fixed Stage / Dance Floor Overview

172.20.0.49 Fixed Dance Floor Overview

172.20.0.241 Fixed West Portable Bar

172.20.0.240 Fixed East Portable Bar

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First Floor BOH

172.20.0.23 Fixed BOH Door

172.20.0.105 Fixed BOH Employee Entrance

172.20.0.62 360 BOH Security Office 360

172.20.0.87 360 BOH Tech Office 360

172.20.0.15 360 EVS Room

172.20.0.80 360 Commissary Hallway 360

172.20.0.183 Fixed Band Load In

172.20.0.47 Fixed Smoking Breakroom

Dog Iron Grill

172.20.0.101 Fixed Dog Iron Grill Dining 1

172.20.0.134 Fixed Dog Iron Grill Dining 2

172.20.0.108 Fixed Dog Iron Grill POS Overview

172.20.0.97 Fixed Dog Iron Grill POS 1

172.20.0.96 Fixed Dog Iron Grill POS 2

172.20.0.38 Fixed Dog Iron Grill Kitchen 1

172.20.0.60 360 Dog Iron Grill Kitchen 2

172.20.0.51 360 Dog Iron Grill Dish Room

172.20.0.98 360 Dog Iron Gill Storage

172.20.0.133 Fixed Dog Iron Grill Overview

Horseshoe Room

172.20.0.77 360 Horseshoe Room

172.20.0.16 Fixed Horseshoe Room POS 1



172.20.0.168 Fixed Horseshoe Room Line Overview

172.20.0.71 360 Horseshoe Restroom Lobby

172.20.0.64 360 BOH Horseshoe Hallway

172.20.0.111 360 Saddle Conference Room

172.20.0.29 Fixed Horseshoe Room Hallway

172.20.0.110 360 Banquet Storage

172.20.0.99 Fixed Horseshoe Room Portable Bar

EDR

172.20.0.25 Fixed EDR 1

172.20.0.119 360 EDR Overview

172.20.0.35 360 EDR Kitchen 1

172.20.0.115 360 EDR Kitchen 2

172.20.0.42 Fixed EDR POS

172.20.0.31 Fixed West Drink Station

172.20.0.57 360 West Elevator Landing

172.20.0.182 Fixed 1st Floor NW Stairwell

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Commissary

172.20.0.103 Fixed Commissary NE

172.20.0.109 Fixed Commissary South

172.20.0.55 360 Commissary Liquor Storage

Grandstand

172.20.0.122 360 Grandstands Facilities Office

172.20.0.121 Fixed Cabana Bar POS East

172.20.0.120 Fixed Cabana Bar POS West

172.20.0.131 Fixed Grandstands Overhead Door

172.20.0.221 PTZ Grandstands PTZ East

172.20.0.223 PTZ Grandstands PTZ West

172.20.0.130 360 Grandstands Pavilion East

172.20.0.140 360 Grandstands Pavilion Middle

172.20.0.74 360 Grandstands Pavilion West

172.20.0.50 360 Tool Storage

Server Rooms

172.20.0.61 360 Simulcast Tote Server Room

172.20.0.63 360 IT Server Room

172.20.0.59 360 Surveillance Server Room

2nd Floor & 3rd Floor/Turf Club

172.20.0.190 360 Reception 2nd Floor

172.20.0.68 360 Revenue Audit

172.20.0.45 Fixed 2nd Floor IDF Hallway

172.20.0.89 360 Turf Club East

172.20.0.72 360 Turf Club Mid

172.20.0.79 360 Turf Club West

172.20.0.169 Fixed Turf Club Bar Overview

172.20.0.104 Fixed Turf Club Bar POS

172.20.0.44 Fixed Turf Club Mutuals East Line

172.20.0.47 Fixed Turf Club Mutuals West POS

172.20.0.46 Fixed Turf Club Mutuals West Overview

172.20.0.53 360 Turf Club Kitchen

172.20.0.78 360 Turf Club Dish Room

172.20.0.43 Fixed Turf Club East Stairs

172.20.0.11 Fixed Turf Club East Elevator

Outdoor & Parking

172.20.0.126 Fixed Porte Cochere

172.20.0.220 PTZ Lot A PTZ

172.20.0.219 Fixed Manure Sales

172.20.0.136 Fixed Event Center Exterior NE.

172.20.0.235 Fixed Event Center Exterior W.

172.20.0.234 Fixed Fuel Tanks

10.10.200.14 Fixed Guard Shack Gate

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10.10.200.11 Fixed Guard Shack

10.10.200.13 360 Guard Shack Interior

172.20.0.233 360 Test Barn

172.20.0.222 PTZ NW Casino Exterior

172.20.0.127 PTZ Parking Lot PTZ Event Center W.

172.20.1.222 Fixed KOA POS 1

172.20.1.223 Fixed KOA POS 2

172.20.1.225 Fixed Key Box

172.20.1.224 Fixed KOA East Exterior

172.20.1.228 Fixed KOA West Exterior

172.20.1.221 Fixed KOA Overview

172.20.1.226 PTZ KOA PTZ

172.20.0.224 Fixed KOA Backside

172.20.1.231 Fixed Bunk House 1

172.20.1.232 Fixed Bunk House 2

172.20.0.203 360 Racing Office

172.20.0.142 360 Facilities Barn 1





Outside Mutuel Line

172.20.0.52 360 Concession Overview

172.20.0.132 Fixed Outside Line POS 1&2

172.20.0.102 Fixed Outside Line POS 3&4

Event Center

172.20.0.216 Fixed Event Center 1






172.20.0.234 PTZ Event Center PTZ

Facilities

172.20.0.141 Fixed Facilities Cage North Building

172.20.0.145 Fixed Facilities Equipment North Building



172.20.0.50 Fixed Tool Storage

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ORGANIZATIONAL CHART

Donald Childers

Vice President

Surveillance

and

Loss Prevention

Joshua Anderson

Director of Surveillance and Technology

John Underwood

Surveillance Technology Manager

Brandon Coldwell

Surveillance Manager

Tyrone Gadberry

Surveillance Supervisor

Joe Guthrie

Lead Surveillance Agent

Surveillance Agents

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IT SURVEILLANCE ORGANIZATIONAL STRUCTURE 2018

Employees Highlighted in Blue are OHRC Licensed

SURVEILLANCE TECHNOLOGY MANAGER

JOHN UNDERWOOD

IT SURVEILLANCE ENGINEER

CHRIS BROWN

IT SURVEILLANCE ENGINEER

CARL SANDERS

IT SURVEILLANCE TECHNICIAN

JON WARDEN


JAMES SANDFORD


CURRENTLY OPEN


SAM YELL

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• Director of Surveillance and Technology

• Surveillance Technology Manager

• Surveillance Manager

• Surveillance Supervisor

• Lead Surveillance Agent

• Surveillance Agent

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CHEROKEE NATION ENTERTAINMENT, INC

JOB DESCRIPTION

Job Title: Director of Surveillance and Technology

Job Code: SR

Location: Cherokee Nation Entertainment

Reports To: Vice President of Surveillance and Loss Prevention

FLSA Status: Exempt

EEO Code: N/A

EEO Census Code: N/A

Prepared Date:

SUMMARY

The Director of Surveillance is responsible for planning, directing, managing, and coordinating all activities, performed

by each CNE Surveillance department and technology group. Responsible for assigning tasks to Surveillance managers

and/or supervisors for investigations, reviewing, and close watches. Responsible for reports submitted by surveillance

departments.

Responsible for conducting investigations which pertain to internal security problems including workplace violence,

criminal acts, employee misconduct, fraud, waste, abuse, and guest wrongdoing. Serves as liaison between CNE and

outside parties and maintains a good working relationship with management level employees including supervisors in all

facets of the casino operation. Operates to proactively protect all CNE assets and resources. Preserves the integrity of

corporate operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following (Other duties may be assigned):

• Directs and coordinates all activities and investigations assigned to the Surveillance Department.

• Formulates, implements, and evaluates policies, strategies, priorities and goals for the Surveillance department.

• Provides direction and vision for all Surveillance departments.

• Responsible for the overall surveillance operations of CNE to include both gaming and non-gaming operations.

• Ensure the success of one or more specific programs or projects.

• Serves as the representative of the Vice President of Surveillance and Loss Prevention on all matters involving

surveillance activities, footage, and technology.

• Responsible for developing approved training courses for all surveillance employees.

• Prepare and deliver briefings, speeches, and training classes on a variety of topics to senior corporate management,

outside organizations, and law enforcement agencies.

• Oversee and monitor progress toward departmental goals, evaluate departmental performance, taking action to

improve departmental performance, and ensure surveillance is in compliance with all applicable regulations.

• Serve as a liaison between CNE and the executive directors of the Cherokee Nation Gaming Commission, Oklahoma

Horse Racing Commission, and various law enforcement agencies.

• Establish short and long range goals, including multi-year strategic and operational plans that assure effective

utilization of fiscal and human resources.

• Responsible for the development and implementation of a comprehensive integrity strategy designed to prevent,

detect, and investigate possible as well as confirmed threats to the integrity of Cherokee Nation Entertainment

operations.

• Manage vendor relationships and negotiations.

• Responsible for developing and maintaining strong relationships with departmental peers within CNE, CNB and its

subsidiaries.

• Ensure surveillance technology and architecture is properly supported and maintained.

• Conduct internal inquiries and assist with investigations involving employee misconduct and threats to the integrity

of CNE gaming operations.

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• Develop, implement, and oversee departmental budgets.

• Maintains departmental logs and provides statistical information on each surveillance department’s activities.

• Directly supervise and conduct annual as well as mid-year employee appraisals on Surveillance personnel.

SUPERVISORY/MANAGEMENT AUTHORITY

Manages multiple employees and projects with direct supervisory responsibilities

Direct multiple departments through department managers

Supervise/Manage multiple departments and provide input towards hiring/firing/performance decisions

Supervise/Manage multiple departments and have authority over hiring/firing/performance decisions

EDUCATION and/or EXPERIENCE

Requires minimum of an Associate’s Degree. Must be able to obtain and maintain a Cherokee Nation and OHRC

Gaming/Racing license.

Industry Certifications preferred (Axis, Milestone, Nice, Genetec, ONSSI, etc.)

At least 6 years of supervisory experience is required. Three (3) of the 6 years of experience must be in a management

role, directing the work of multiple employees and overseeing numerous projects in a mid- to large sized environment.

Strong background in developing and executing department budgets. Must have at least 4 years of experience in CCTV

surveillance operations and poses a strong background in understanding surveillance equipment and technology, as it

applies to the casino environment. Must have experience and understanding of analytic applications for surveillance in

gaming environments. Experience in preparing business cases as well as reviewing and approving reports for

administrative action is required. Additional administrative experience overseeing multiple employees and responsible for

department budgets is required. Experience with various video management systems (VMS) such as Milestone, ONSSI,

or Genetech is also required.

KNOWLEDGE, SKILLS AND ABILITIES

• Experience in preparing departmental and operational budgets.

• Experienced in influencing senior levels of management and key stakeholders and directing teams in multiple

technological and business environments.

• Experience evaluating job performance of multiple personnel.

• Monitor budgetary expenditures and make recommendations for departmental improvements.

• Experience in determining camera locations and use of surveillance technology.

• Strong written and verbal communication skills.

• Experience supervising personnel at multiple locations.

• Ability to work and provide solutions across departments and divisions in both team and matrixed environments.

• Broad understanding of surveillance tools and technologies is required.

• Ability to lead meetings and describe complex technologies in terms that can be understood by all audiences.

• Understanding of all relevant Tribal/State Compacts.

• Comprehensive knowledge of Federal, State, Tribal and Local laws.

• Experience testifying in jury and nonjury trials.

• Experience analyzing surveillance footage, financial statements and other data to identify evidence in order to

establish violations of company policies, gaming regulations, and /or criminal statutes preferred.

• Implement a job-training program for Surveillance personnel that exceed regulatory requirements and allows for the

continuing evaluation of employees work performance.

• Experience writing lesson plans and training/teaching others on investigation skills and report writing techniques.

• Ability to draft and present business cases to executive management on a verity of surveillance related issues.

• Ability to analyze complex issues/problems and proactively work toward viable resolutions.

• Must have extensive knowledge of NIGC MICS, CNGC TICS, OHRC Rules for Gaming and Racing, and

company/departmental P&P’s, operational codes, state, federal and gaming laws pertaining to casino operations.

• Establish and maintain close working relationships with internal department managers as well as external

organizations and law enforcement agencies.

• Must be extremely organized, possess exceptional follow-through, have the ability to multitask, and execute strong

prioritization and time management skills.

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• Review reports for accuracy, understanding that a misrepresentation of the facts could lead to the possible loss of

CNE assets in large amounts.

• Able to work long hours, when deadlines require it.

• Must have a valid driver’s license.

WORK ENVIRONMENT

Frequent exposure to extreme cold, extreme heat, moisture, and smoke. This position requires frequent walking and

traveling. Must be able to lift and carry up to 25 lbs.

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CHEROKEE NATION ENTERTAINMENT, INC

JOB DESCRIPTION

Job Title: Surveillance Technology Manager

Job Code:

Location: Cherokee Nation Entertainment

Reports To: Director of Surveillance and Technology

FLSA Status: Exempt

EEO Code: N/A

EEO Census Code: N/A

Prepared Date: 10/25/15

SUMMARY

The Surveillance Technology Manager is responsible for the development, progression, and general oversight

of the Surveillance Technology department. They are responsible for establishing strategic goals by

communicating job expectations, planning, monitoring and evaluating job results. They are tasked with

maintaining all surveillance/access control equipment/software, coordination and installation of all

surveillance/access control equipment/software and overseeing the process of any installation/upgrade on

surveillance and access control system(s). They are charged with researching technology and communicating

results with surveillance management. Serves as a representative for surveillance senior management and is

expected to maintain a professional relationship with all levels of CNE management, as well as all regulatory

and vendor representatives.

They are responsible for maintaining appropriate staffing levels by recruiting, selecting, orienting and training

employees, while ensuring a safe and secure working environment and developing personal growth

opportunities. They are charged with continuously monitoring their departmental and current project budget(s)

and developing a proactive plan to ensure fiscal health.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following (Other duties may be assigned):

• Responsible for overall maintenance of all surveillance/access control systems for CNE.

• Primary point of contact, at all hours, for all surveillance properties regarding the surveillance system and

its functionality.

• Fluent, in all aspects, of the Surveillance Video Management System, deployed equipment and a solid

understanding of the Surveillance infrastructure.

• Responsible for all transmissions, reports or communication submitted regarding surveillance system

projects and surveillance system health/maintenance.

• Create and deploy training programs that are designed to meet the needs of the surveillance department

and its employees.

• Share training initiatives with the Surveillance management team and actively participate in global

Surveillance training.

• Responsible for coaching, engaging and disciplining employees. When necessary, the responsibilities

include issuing corrective actions, coordinating with Employee Services and escalation to Sr. Management

to optimize employee effectiveness.

• Responsible for overseeing employee schedules to ensure maximum efficiency and 24/7 on-call coverage.

• Ensure fiscal health by regularly monitoring the departmental budget and developing proactive solutions to

decrease spend while raising technological productivity.

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• Responsible for planning, coordinating, evaluating and overseeing the installation, maintenance and

training of surveillance software/hardware for any CNE related project, to include developing the budget,

ensuring fiscal responsibility and meeting deadlines.

• Participate and attend any and all meetings regarding on-going projects, new projects, planning, AAR, and

system upgrades, to ensure surveillance is properly represented.

• Conduct regular meetings with surveillance leadership to discuss and address issues involving

technological advancements, on-going projects, goals and the vision for the future of the department.

• Strictly adhere to confidentiality regarding sensitive information and ensure all Surveillance Technology

employees have a clear understanding of this process.

• Order supplies and maintain office equipment.

• Monitor employee time cards to ensure accuracy and identify any trends regarding tardiness/time off.

• Responsible for maintaining staffing levels to maximize productivity; to include interviewing, assessing

and hiring of new employees.

• Reviews, analyzes and determines personnel requirements, equipment needs, and installation of

hardware/software.

• Analyze and evaluate Surveillance hardware/software to ensure compliance with Surveillance policies and

procedures, as well as compliance with NIGC MICS, CNGC TICS, OHRC Rules of Racing & Gaming

(where applicable) and any other applied State Compact regulations.

• Responsible for promptly addressing and devising a plan of action in the event of any system/equipment

malfunction.

• Responsible for remaining fully versed regarding all regulatory standards, including but not limited to;

NIGC MICS, CNGC TICS, OHRC Rules of Racing & Gaming and applicable State Compact regulations.

• Must maintain the ability to make justifiable decisions and delegate appropriately to ensure issues are

addressed and resolved in a timely manner.

• Perform any and all other job duties assigned by Director of Surveillance and Technology.

SUPERVISORY/MANAGEMENT AUTHORITY

• Responsible for the direct supervision of Surveillance Technology Engineers and Technicians

• Manage all projects related to surveillance and access control hardware/software installation/upgrade at

all properties.

EDUCATION and/or EXPERIENCE

Associates Degree required. Must be able to obtain and maintain a Cherokee Nation and OHRC

Gaming/Racing License.

Requires at least 6 years of relevant supervisory experience, with at least four (4) of the 6 years being

management experience in surveillance, surveillance technology, IP surveillance or a related field. Must have at

least 4 years of experience with budgeting, both for a department and large project. Must have at least 5 years

of CCTV experience, focusing on IP Surveillance equipment. Must be an administrator within the Milestone X-

Protect Corporate Software. Must have a solid understanding of high density storage, enterprise level access

control solutions and integration into other IP security systems. Must have attended training at an Axis

Experience Center.

Experience with report writing, approving and communicating results to appropriate management. Must have

experience with drafting/delivering employee appraisals for both hourly and salary employees. Knowledge with

NIGC MICS and Cherokee Nation TICS, with an understanding of all relevant Tribal/State Compacts.

KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to effectively communicate both verbally and in writing.

• Must be proficient with Milestone XProtect Corporate Video Management System.

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• Proficiency in managing a large scale operating budget

• Proficiently operate basic office equipment, computer, and basic computer programs utilized in daily

operations (Excel, Word, Outlook, etc.).

• Must be confident in decision making ability and be able to quantitatively and qualitatively justify decisions

made.

• Preferred knowledge in local, state, tribal and national gaming regulations.

• Analytical, managerial, interpersonal, human relations, academic and teaching skills are required for

acceptable performance and are directly related to the essential job duties and responsibilities for this

position.

• Must be able to obtain and maintain a Cherokee Nation Gaming License and an OHRC Gaming/Racing

License.

• Must have a valid driver’s license. WORK ENVIRONMENT

• This position is occasionally exposed to smoke and noise.

• Must be able to sit constantly. Must be able to stand, walk, handle, and feel quite frequently.

• Must be able to life and carry 10 lbs.

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CHEROKEE NATION ENTERTAINMENT, LLC

JOB DESCRIPTION

DEPARTMENT: Surveillance JOB TITLE: Surveillance Manager

REPORTS TO: Director of Surveillance and Technology GENERAL DESCRIPTION: The Surveillance Manger directs and supervises the performance of lead surveillance agents, agents, agent-technicians, and surveillance operation supervisors. Maintain the integrity of the gaming operations while providing safety and security of guests, vendors, and employees of Cherokee Nation Entertainment through the use of audio and video surveillance. Interact with department managers, CNGC, LP, CNMS, and audit in resolving issues and assisting in video reviews whenever needed. Also responsible for making sure all employees are trained on policies and procedures, NIGC MICS, CNGC MICS, and gaming procedures. LIST OF JOB RESPONSIBILITIES: The following represents the majority of the duties performed by the position, but is not meant to be all inclusive nor prevent other duties from being assigned when necessary. 1. Responsible for overall Surveillance operations of the assigned facility. 2. Available and on-call 24/7 3. Provide training, development opportunities, coaching, counseling and guidance. 4. Ensure integrity, monitor, evaluate and control departmental finance and accounts for assigned property by utilization of Microsoft Excel and PeopleSoft Financials to provide property General Manager and Business Management monthly variance reports and yearly budget. 5. Responsible for involvement and maintaining high knowledge of Casino expansion projects and ensure sufficient camera placement and proper camera coverage. 6. Participate and attend weekly and quarterly Property Management Team and Business Summits meetings. 7. Manage Surveillance leads, agents, agent-technicians, and supervisors. 8. Protect Casino Assets. 9. Order supplies and maintain office equipment. 10. Communicate with all department heads. 11. Keep track of time cards and approving time 12. Answer phones and return all emails in a timely fashion. 13. Evaluate employee performance. 14. Responsible for hiring and corrective actions. 15. Directly supervises the property Surveillance Managers for the efficient and utilization of the Surveillance department. 16. Reviews, analyzes and determines personnel requirements, equipment needs, and installation of cameras. 17. Analyze and evaluate Surveillance activities to ensure compliance with Surveillance policies and procedures as well as compliance with Federal/CNGC MICS and local, State, and Federal laws. 18. Overall responsibility for ensuring that the Surveillance system is operating and recording as designed and to requirements specified, at the specified property. 19. Knowledgeable of most current CNE Internal Controls and Policies and Procedures, as well as Tribal, State, and Federal internal control standards. Must have the ability to demonstrate familiarity of controls for every CNE department and position, gaming and non-gaming. Must be able to evaluate and identify variances from established standards, and document and report these variances.

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20. Knowledgeable of most current Bank Secrecy Act (Title 31) rules, and other applicable laws, codes, and regulations. 21. Must be familiar with Surveillance techniques, gaming scams, cheating methods, areas of vulnerability and major operating components for all gaming and non-gaming departments. 22. May be required to testify in court or hearings to the accuracy of a video or report. May also be required to act as an expert witness and describe how video evidence is obtained, the operation of our video system, or how the chain of evidence is maintained. 23. Must be able to effectively communicate both verbally and written. 24. Proficiently operate basic office equipment, computer, and basic computer programs utilized in daily operations (Excel, Word, Outlook, etc.) 25. Maintain strict confidentiality and standards of conduct concerning Surveillance matters and job performance. 26. Must be able to prepare detailed reports weekly, biweekly, monthly, and yearly reports detailing key milestones and measurables for the Surveillance department. Quantitatively and qualitatively justify staffing levels, and production based on demands of the business. 27. Ability to make well-reasoned decisions, remains calm in high stress situations, and focus on the task at hand with considerable distractions and extraneous information. 28. Responsible for coaching, engaging, and disciplining employees. Issuing corrective action or taking other appropriate direction regarding employee effectiveness. 29. Performs other job duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION A Bachelor’s Degree or six years of related experience is required. EXPERIENCE Four years of job related experience is required, two of which must be in a managerial or supervisory level. SKILLS AND ABILITIES This position requires: Analytical, managerial, interpersonal, human relations, academic and teaching skills are required for acceptable performance and are directly related to the essential job duties and responsibilities for this position. You must also be confident in your decision making ability and be able to quantitatively and qualitatively justify decisions made. Must be proficient in Microsoft Excel, Word, Visio, Power Point and Outlook and have basic computer skills. Preferred knowledge in local, state, tribal and national gaming regulations. This position requires: CERTIFICATIONS, LICENSES, AND/OR CNE TRAINING Must be able to obtain a Cherokee Nation Gaming License. Must have a valid driver’s license. SUPERVISION This position directly supervises the Lead Agents, Tech/Agents, and Agents.

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WORKING CONDITIONS AND ENVIRONMENTAL HAZARDS You must be able to sit constantly. Must be able to stand, walk, handle, and feel quite frequently. PHYSICAL DEMANDS Must be able to lift and carry 10lbs. Must have good vision skills to be able to notice details.

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JOB DESCRIPTION

DEPARTMENT: Surveillance JOB TITLE: Surveillance Supervisor REPORTS TO: Surveillance Manager

GENERAL DESCRIPTION: The Surveillance Supervisor is responsible for the supervision of the job performance and duties of both Lead Agents and Agents. They protect the integrity of gaming operations by ensuring that our staff is well trained in the areas of policy, game rules, and minimal controls. Coordinate with personnel to ensure that equipment is providing coverage to maintain constant observation of gaming facilities. Interact with Department Managers, Security, Loss Prevention, Gaming Commission Officials, and outside agencies to provide assistance and support that exceeds their expectations. LIST OF JOB RESPONSIBILITIES: The following represents the majority of the duties performed by the position, but is not meant to be all inclusive nor prevent other duties from being assigned when necessary. 1. Responsible for being the primary contact at all hours for Surveillance staff in the event of emergency situations, suspicious activity, malfunctions, or any questions regarding the operations of the surveillance department.. 2. Interact with management, Internal Audit, LP, CNGC, and other agencies to provide service, information, and process requests regarding the operations of the Surveillance department. 3. Create, analyze, and issue weekly audit reports concerning violations of MICS and departmental policy and procedures to responsible Managers and other interested parties. 4. Provide feedback to staff regarding daily operations. Ensure all projects and assignments are acceptable for presentation and meet the department’s standards. 5. Responsible for coaching, engaging, and disciplining employees. Issuing corrective action or taking other appropriate direction regarding employee effectiveness. 6. Track job performance, attendance, and productivity of each employee over the course of the year, issue annual performance appraisal. 7. Responsible for employee scheduling issues, both on a long-term and short- term basis. Responsible for all hours for handling call-out notifications, and leave requests; making arrangements to ensure that the department is continuously staffed. 8. Create reports on both a monthly and weekly basis that detail the productivity statistics of the department. Analyze trends and issue to upper management. 9. Recommend and assist with hiring decisions, interview and assess candidates and their qualifications. Process administrative work regarding new employees or transfers. 10. Ascertain information regarding NIGC, CNGC, and OHRC rules and regulations regarding Surveillance and Casino operations. Ensure that the department is in full compliance with the standards set forth. Communicate with governing bodies regarding the department’s conformity and fulfillment of the regulations. 11. Responsible for presenting an overview of Surveillance operations to new employees at weekly orientation. 12. Schedule and conduct meetings with Lead agents to discuss and address issues involving personnel development, on-going projects, goals, and the vision for the future of the department. 13. Monitor training and development of new hires within department. 14. Maintain strict confidentiality and standards of conduct concerning Surveillance matters and job performance. 15. Perform other job duties as assigned.

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QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION An Associate Degree in a related field of study is required or a combination of education and experience compatible with CNE. EXPERIENCE Three years of job related experience is required, one of which must be in a managerial or supervisory level. SKILLS AND ABILITIES This position requires: Must have working knowledge of NIGC, CNGC, and OHRC standards and regulations. Must be familiar with departmental policies and procedures; including but not limited to Cage Operations, Card and Table Games, Gaming Operations, Employee Services, Marketing, Food and Beverage, Security, etc. Proficient at Microsoft Office (Word, Excel, Power Point, Visio), iView risk management software, and IGT Advantage applications. Must be able to operate and troubleshoot video/audio equipment. Must have strong verbal and written communication skills, leadership fundamentals, analytical skills, and decision-making ability. CERTIFICATIONS, LICENSES, AND/OR CNE TRAINING Must be able to obtain a Cherokee Nation Gaming License. Must have a valid driver’s license. SUPERVISION Direct supervision of the Lead Agents and Surveillance Agents. Provides support to Surveillance Managers and Supervisors at other CNE properties. WORKING CONDITIONS AND ENVIRONMENTAL HAZARDS This position requires frequent sitting, walking, handling, fingering, feeling, and standing. PHYSICAL DEMANDS Must be able to lift and carry 10 lbs.

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JOB DESCRIPTION

DEPARTMENT: Surveillance JOB TITLE: Lead Surveillance Agent REPORTS TO: Surveillance Supervisor

GENERAL DESCRIPTION: The Lead Surveillance Agent supervises and directs a shift of agents in the safeguarding of guests, assets and personnel through observation, communication, accurate documentation and teamwork. Monitors audio and video surveillance equipment. Radio dispatch information to security. Monitors access equipment. Provide for the safety and security of customers, employees, visitors and assets of the Casino. Monitor activity to ensure compliance with all Gaming policies and procedures. Maintain logs and completes forms. Performs checks and completes logs on condition of equipment ensuring surveillance equipment is operating properly. LIST OF JOB RESPONSIBILITIES: The following represents the majority of the duties performed by the position, but is not meant to be all inclusive nor prevent other duties from being assigned when necessary. 1. Supervises and directs the performance of Agent’s job duties on assigned shift for all aspects of daily department operation. 2. Responsible for all administrative tasks and paperwork on assigned shift. 3. Responsible for ensuring that the surveillance system is operating and recording as designed and to requirements specified. 4. Provide surveillance of the gaming areas for possible cheating, theft, non- compliance of Gaming Policies or Tribal/State/Federal Regulations, and criminal acts. 5. Knowledgeable of most current CNE Internal Controls and Policies and Procedures. Demonstrate familiarity of controls for every CNE department and position, gaming and non-gaming. Able to evaluate and identify variances from established standards, and document and report these variances. 6. Respond to phone calls for Video Review requests, Non-Compliance questions, observation requests, opening and closing of Card table notifications, and other requests for information and reviews from Internal Audit, Gaming, Security, Loss Prevention, Human Resources, and outside agencies. 7. Creates and issues reports on non-compliance, incidents, and video reviews. Reports must be clear, concise, and factual. They must be written properly, and contain the information needed. 8. Maintain proper chain-of-custody and storage procedures on all video evidence, physical evidence, and reports generated or maintained by Surveillance. Agents may be required to testify or attest to the accuracy of, or information in, a report or video. 9. Maintain strict confidentiality and standards of conduct concerning Surveillance matters and job performance. All Surveillance employees are required to sign a separate Confidentiality and Standard of Conduct Agreement. 10. Ability to make well-reasoned decisions, remains calm in high stress situations, and focus on the task at hand with considerable distractions and extraneous information. 11. Work as a “Team” to achieve department goals, fulfills Surveillance Mission Statement, and meet overall business objectives of CNE. Contribute to the integrity and effectiveness of the Surveillance Department. 12. Excellent grammar skills a must. Required to proofread and edit, if necessary, agents’ reports. 13. Ability to focus during stressful or difficult situations. 14. Ability to remain neutral no matter the situation. To make only factual statements and keep personal opinion or belief private. 15. Must be able to work with any personality type.

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16. Maintain strict confidentiality and standards of conduct concerning Surveillance matters and job performance. 17. Make recommendations to Supervisor on employee scheduling, disciplinary actions, reviews, performance appraisals, transfers and promotions, and training. 18. Familiar with camera locations and views and able to proficiently operate camera keypad/controller to call up areas and cameras. 19. Proficiently operate Phone system, basic office equipment, computer, and basic computer programs utilized in daily operations (Excel, Word, Outlook, etc.). 20. Knowledgeable of every game the casino offers. Be capable of playing, dealing, and cheating at said games. 21. Provide training and development of Agents. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION 24 hours college credit required or a combination of education and work experience compatible with CNE. EXPERIENCE One year of job related experience and six months of surveillance experience required. SKILLS AND ABILITIES This position requires: Must be proficient in spoken and written English. Must be computer literate. Conflict resolution and self-motivator. Excellent problem solving skills. Detail oriented and thorough. Teamwork CERTIFICATIONS, LICENSES, AND/OR CNE TRAINING Must be able to obtain a Cherokee Nation Gaming License and/or OHRC Gaming License. Must have a valid driver’s license. SUPERVISION Supervise two to five agents per shift. WORKING CONDITIONS AND ENVIRONMENTAL HAZARDS This position requires sitting, handling, fingering, feeling and occasional standing, walking and lifting. PHYSICAL DEMANDS Must be able to lift and carry 10 lbs. Must have good vision skills as well as depth perception.

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JOB DESCRIPTION

DEPARTMENT: Surveillance JOB TITLE: Surveillance Agent REPORTS TO: Surveillance Supervisor

GENERAL DESCRIPTION: The Surveillance Agent is responsible for monitoring audio and video surveillance equipment. Dispatch information to security. Provides for the safety and security of customers, employees, visitors and assets of the Casino. Monitors activity to ensure compliance with all Gaming policies and procedures. LIST OF JOB RESPONSIBILITIES: The following represents the majority of the duties performed by the position, but is not meant to be all inclusive nor prevent other duties from being assigned when necessary. 1. Provides surveillance of gaming areas for possible cheating, theft, noncompliance of Gaming Policies, Tribal, State, Federal Regulations and criminal acts. 2. Provides surveillance of CNE properties for safety and security concerns. 3. Knowledgeable of most current NIGC MICS, CNGC MICS, and Policies and Procedures. Demonstrate familiarity of controls for gaming. Able to evaluate and identify variances from established standards, and document and report these variances. 4. Demonstrate familiarity of controls for every CNE department and position, gaming and non-gaming. Able to evaluate and identify variances from established standards, and document and report these variances. 5. Knowledgeable of most currency Bank Secrecy Act (Title 31) rules and other applicable law codes, and regulations. Able to evaluate and identify variances from established standards and document and report these variances. 6. Must be familiar with surveillance techniques, gaming scams, cheating methods, and new equipment. 7. Knowledgeable in the conduct of all games offered by Cherokee Nation Entertainment. Familiar with Policy and Procedure and regulations concerning all aspects of games offered. 8. Familiar with the operation and major components of Electronic Gaming Machines, as well as areas of weakness and vulnerability. Familiar with Policies on EGM’s and related area of operation. 9. Actively monitors cash handling and storage areas and all transfers of cash, chips, and cash equivalents for loss protection and adherence to procedures. 10. Actively monitors Security and other radio traffic for activity, and respond as necessary. 11. Responds to phone calls for Video Review requests, non-compliance questions, observation requests, opening and closing of card table notifications, and other requests for information and reviews from Audit Services, Gaming, Security, Loss Prevention, Employee Services, and outside agencies. 12. Actively monitors table and card games play for adherence to proper procedures and loss protection. Proficient in game play standards, basic strategy, betting strategy, and dealer procedures. Must also be familiar with cheating and advantage play methods such as card counting, electronic devices, cooler decks, false shuffles, dealer collusion, etc. 13. Assist in security in video reviews, monitoring incidents for officer safety and emergency situations such as bomb threats, fire, robbery, and other type situations. 14. Works closely with Loss Prevention, Internal Audit, CNGC, and other departments and agencies to provide information in investigations of possible loss or theft from CNE properties. 15. Maintains logs concerning daily activities, EGM access, video reviews, equipment malfunction, directed surveillance, system checks, access to Surveillance area, and other items as required. 16. Proficient in the operation of the computerized report management system. Able to input access, update, print, and send reports on the information system.

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17. Good report writing skills. 18. Maintain proper chain of custody and storage procedures on all video evident and reports generated by Surveillance. 19. May be required to testify or attest to the accuracy of a report or video. 20. Ensure surveillance equipment is operating properly, performs checks and completes log on condition of equipment and status of cameras and the digital recording unit. 21. Proficiently operate phone system, basic office equipment, computer and basic computer programs utilized in daily operations (Microsoft Outlook, Word, Excel, Paint, etc) 22. Maintain strict confidentiality and standards of conduct concerning Surveillance matters and job performance. 23. Performs other job related duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION Twelve hours college credit and completion of Composition 1 required or a combination of education and experience compatible with CNE. EXPERIENCE One year of work related experience or a combination of education and experience is required. SKILLS AND ABILITIES This position requires: Proficiency in spoken and written English. Proficiency in computer operations. Attention to detail. Problem solving ability. Ability to do tedious work. Ability to work well with a team. CERTIFICATIONS, LICENSES, AND/OR CNE TRAINING Must be able to obtain a CNGC and/or OHRC Gaming License. Must have a valid driver’s license. SUPERVISION No direct reports WORKING CONDITIONS AND ENVIRONMENTAL HAZARDS This position requires the ability to sit for long periods of time with occasional standing and walking. PHYSICAL DEMANDS Must be able to lift and carry 10 lbs.

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Surveillance Camera Maps

WRD 1st Floor

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WRD 2nd Floor

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WRD 3rd Floor

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WRD Event Center

Concession

Storage / Fire

Panel

121

West Entrance

East Entrance

1101

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Milestone

WRD Expo /

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WRD Racing Office

Jockey Prep / Lounge area

Stewards Office

Racing Admin Office Racing Secretary Office

OHRC Agent OfficeOHRC Licensing

Office

Lobby Area

WRD Racing Office/Licensing Office

Women’s Room

Men’s Room

Racing Maintenance Office

Book Keepers Office

Track Supervisor Office

Storage Room

Storage Room

Sauna

Jockey Changing Room

Laundry Room

Women’s Room

8'-0"

ShowerSauna

Jockey Storage / Changing area

Men’s Room

HW

Receptionist Area

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KOA Building

Women’s Restroom /Showers

Men’s Restroom /Showers

Laundry Room

Covered Outdoor Porch

KOA Pavilion OfficeRestroom & Shower

Office

C

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1056

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WRD Parking

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WRD Guard Shack

Copier

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icle

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WaterCooler

Base RadioForm Organizers

Current Horse Documents

Historical Horse Documents

Heater

Camera Monitor

2- Old tables used as work stations

VHS Tape Storage

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Surveillance Logs

Surveillance Chain of Custody

Surveillance Physical Access Log

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Surveillance System Operation Procedures

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Milestone Product Data Sheet

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Remote Viewing – Addendum

The purpose of this addendum is to establish an approved parameter for accessing the

surveillance video of the Will Rogers Downs (WRD) racing and gaming facility from an

alternate CNE Surveillance Center; while ensuring compliance with the Oklahoma Horse

Racing Commission’s (OHRC) Rules for Racetrack Gaming.

Surveillance Management may approve remote viewing into the WRD racing and gaming

facility surveillance network from an alternate CNE Surveillance Center under the

following circumstances:

• Power outage affecting the WRD Surveillance Room

• Any emergency requiring complete evacuation of the facility

• Public safety issues requiring immediate response and communication

• Any other circumstance deemed appropriate and with written/verbal approval

from the Director of Surveillance and Technology and/or the VP of Surveillance

and Loss Prevention

Understanding the manpower allocated for WRD Surveillance, Surveillance Management

intends to ensure the appropriate amount of focus and resources are applied to all

emergency/safety-related events. Additionally, this addendum should serve to ensure

limited operational interruption in the event of a system malfunction.