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  • 1

    GOVERNMENT OF KARNATAKA

    COMMERCIAL TAXES DEPARTMENT

    CITIZEN CHARTER

    Commercial Taxes Department is one of the wings of the Finance Department, Karnataka

    Government Secretariat. The Commercial Taxes Department is headed by the Commissioner of

    Commercial Taxes at the State level.

    In order to improve the delivery of its Services, the department has envisaged the Citizens

    Charter. The Charter is the declaration of our Vision, Mission, Objectives and standards for

    delivery of Services and achieve the excellence in the implementation of tax policies.

    Objectives:

    The objectives derived from its Vision and Mission statements are:

    1. Revenue mobilisation. 2. Increasing tax collection efficiency. 3. Building a good image for the Department. 4. More efficient delivery of Services to the tax payers.

    Our Key Functions

    1. Administration of Levy and Collection of taxes under: 1) The Karnataka Goods and Services Tax Act, 2017; 2) The Karnataka Sales Tax Act, 1957; 3) The Karnataka Tax on Professions, Trades, Callings and Employments Act, 1976;

    .

  • 2

    2. Registration of taxpayers and amendment of registration under the above mentioned three

    Acts;

    3. Receipt of returns and statements and declarations by taxpayers;

    4. Facilitating the taxpayers to make the online payments in simple and easy way;

    5. Receipt of payments of the profession tax and sales tax within notified limit and remittance of

    same to the Treasury;

    6. Monitoring of defaulters of statements and return;

    7. Scrutiny of returns and statements and declarations

    8. Simplified Issue of statutory forms through e-governance;

    9. Selective Audit for proper tax compliance;

    10. To detect and prevent the tax evasion;

    11. Facilitating the dealers to transport the goods with ease and without delay.

    Services provided

    1. Dissemination of information on changes in tax laws and procedure through electronic. print

    media, through communication, interactive sessions and through training and capacity

    building

    2. Online registration including online amendment

    3. Facilitating the submission of details to furnish the online submission of returns

    4. Online payment of Taxes

    5. Receipt of payments of the profession tax and sales tax within notified limit and remittance of

    same to the Treasury;

    6. Online request & issue of the CST forms;

    7. Online cross-verification of the CST Forms;

    8. Online grievance redressal;

    9. Online request & issue of Clearance Certificate;

    10. Online request and download of e-Way Bill for transportation of goods;

    11. M-Services downloading of e-Way Bill through mobile and various other alerts to the dealers.

    12. SMS based information/complaint by public against the dealers.

    Our Standards

    The department makes the commitment of providing Services at the door steps of the tax payers,

    completely adopting e-governance, increasing tax collection efficiency and creating a compliant

    system to redress and monitor tax payers and public grievances.

    We adhere to the following norms in delivering of our Services:

    1. Registration will be issued under the Goods and Services Tax Act, 2017 within 3 working days from the date of submission of application;

    2. C form will be issued under the Central Sales Tax Act, 1956 within 10 working days from the date of submission of application;

  • 3

    3. F form will be issued under the Central Sales Tax Act, 1956 within 10 working days from the date of submission of application;

    4. Registration will be issued under the Karnataka Tax on Professions, Trades, Callings and Employments Acts, 1976 on the same day of submission of application.

    Our Expectations

    We expect citizens to:

    1. Comply all the provisions of laws

    2. To file the return and pay the tax in time

    3. Be prompt in furnishing information

    4. Fulfill their duties and legal obligations in time

    5. Avoid unnecessary litigation 6. Be interactive and co-operative in audit and cross verification. To intimate the change of data

    in the registration details like change of address, contact numbers, e-mail id to the concerned

    authorities. This will enable us to provide Services in more efficient and effective manner

    Complaints against dealer through SMS

    A system for common citizen to provide information through SMS in case a bill is not issued

    by any dealer or any other instances of tax evasion in Karnataka is put in place. The complaint

    can see the status of the complaint through the website: http://ctax.kar.nic.in. This facility is

    called e-Grahak.

    Complaints and Grievances

    For the redressal of the grievances and difficulties, you may please contact :

    Assistant Commissioner of

    Commercial Taxes (Help Desk)

    1st Floor, Vanijya Therige Karyalaya

    1st

    Main Road, Gandhinagar,

    Bengaluru-560 009

    Toll Free:- 1800-425-6300

    (Direct) Phone: 080- 22342689

    080-22208401

    e-mail:

    [email protected]

    For other and common grievances and issues, you may please contact:

    http://ctax.kar.nic.in/mailto:[email protected]

  • 4

    Assistant Commissioner of

    Commercial Taxes (Public Relations Officer)

    Ground Floor, Vanijya Therige Karyalaya

    1st

    Main Road, Gandhinagar,

    Bengaluru-560 009

    (Direct) Phone: 080- 22267245

    e-mail: [email protected]

    or [email protected]

    In case, the grievances and complaints at field offices are not redressed in time, the dealer can approach the Joint Commissioner of Commercial Taxes of the concerned Goods and Services Tax Division. The details are as under:

    Sl.

    No.

    DIVISION Name and Address Phone/

    Mob

    Nos.

    e-mail ID

    1 Divisional Joint

    Commissioner of

    Goods & Services

    Tax (Admn.),

    DGSTO-01

    Bengaluru

    Sri. Dr.|| B.V.Muralikrishna TTMC, BMTC Building,

    3rd Floor, Yeshwanthpura,

    Bengaluru - 560022.

    23570126 23570382(F)

    [email protected]

    m

    2 Divisional Joint

    Commissioner of

    Goods & Services

    Tax (Admn.),

    DGSTO-02

    Bengaluru

    Smt. C.Pushpalatha

    VTK-2, B Block, 6th Floor,

    80ft Road, Rajendranagara,

    Koramangala,

    Bengaluru -560047.

    25706166 25706167(F)

    [email protected] com

    3 Divisional Joint

    Commissioner of

    Goods & Services

    Tax (Admn.),

    DGSTO-03

    Bengaluru

    Sri. G.J.Cheluvegowda

    TTMC, BMTC Building, 2nd

    Floor, Shanthinagara,

    Bengaluru - 560027.

    22221048 22221184(F)

    [email protected]

    com

    4 Divisional Joint

    Commissioner of

    Goods & Services

    Tax (Admn.),

    DGSTO-04

    Bengaluru

    Smt. Dr.|| Shobharani M.R. VTK-2, A Block, 4

    th Floor, 80ft

    Road, Rajendranagara,

    Koramangala, Bengaluru -560047.

    25704770 25704833(P.A)

    25703822(F)

    [email protected]

    mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]

  • 5

    5 Divisional Joint

    Commissioner of

    Goods & Services

    Tax (Admn.),

    DGSTO-05

    Bengaluru

    Sri. S.Gundu Rao

    VTK-2, B Block, 5th

    Floor, 80ft

    Road, Rajendranagara,

    Koramangala, Bengaluru -560047.

    25706157 25706175(F)

    [email protected]

    m

    6 Divisional Joint

    Commissioner of

    Goods & Services

    Tax (Admn.),

    DGSTO-06

    Bengaluru

    Sri. M.J.Nataraj

    3rd Floor, KAIDB Building,

    14th Cross, Peenya, 2nd Stage,

    Bengaluru- 560058.

    28363927 28363845(F)

    [email protected]

    7 Divisional Joint

    Commissioner of

    Goods & Services

    Tax (Admn.),

    DGSTO,

    Mysuru

    Sri. B.T.Banegowda

    Sheshadri Bhavan, Divan Road,

    K.R.Mohalla, Mysuru-570024

    08212426652 0821-2420367

    0821-2421877

    jcctadmndvomys

    @g mail.com

    8 Divisional Joint

    Commissioner of

    Goods & Services

    Tax (Admn.),

    DGSTO,

    Shivamogga

    Sri. R.Thimmaiah

    Suvarna Karnataka, Vanijya

    Terige Bhavana, Near 60ft

    Road, Gopal gowda Layout,

    Shivamogga-577205

    08182-258706

    08182-

    258705(F)

    08182-

    258707(P.A)

    [email protected]

    l. com

    9 Divisional Joint

    Commissioner of

    Goods & Services

    Tax (Admn.),

    DGSTO,

    Mangaluru

    Sri. H.G.Pavithra

    Vanijya Terige Bhavan

    Maidhan Road,

    Mangaluru- 575001.

    0824 2424147 0824

    2425581(F)

    [email protected]

    mailto:[email protected]:[email protected]:[email protected]

  • 6

    10 Divisional Joint

    Commissioner of

    Goods & Services

    Tax (Admn.),

    DGSTO,

    Dharwad

    Sri. S.Udayashankar

    Vanijya Terige Bhavan, D.C. Compound,

    Dharwad- 580001.

    0836-2210170 0836-

    2210172(F)

    0836-2210173

    [email protected]

    h oo.com

    11 Divisional Joint

    Commissioner of

    Goods & Services

    Tax (Admn.),

    DGSTO,

    Belagavi.

    Sri. S. Mirza Ajmathulla

    Sumoulya Soudha, Club

    Road, Belagavi-590001.

    0831-2407363 0831-

    2407365(F)

    0831-

    2407366(P.A)

    [email protected]

    12 Divisional Joint

    Commissioner of

    Goods & Services

    Tax (Admn.),

    DGSTO,

    Kalaburagi

    Sri. Dr.|| Inamdar S.M. VTK, 1

    st Floor, Near Railway

    Station, Kalaburagi-585101.

    08472 221338 08472

    222051(F)

    [email protected]

    c om

    13 Divisional Joint

    Commissioner of

    Goods & Services

    Tax (Admn.),

    DGSTO,

    Davanagere and

    Ballary.

    Sri. Srinivasa

    Vanijya terige Bhavana, A Block, Devaraja Arasu Layout,

    Davanagere-577002.

    08192 253415 08192 231359

    08192 254059

    [email protected]

    mai l.com

    14 Divisional Joint

    Commissioner of

    Goods & Services

    Tax (Minor Acts

    Division.), Bengaluru

    Sri K.Raman

    TTMC, BMTC Building, 4th

    Floor, Yeshwanthpura,

    Bengaluru - 560022.

    23470479 23477611(F)

    [email protected]

    il.com

    mailto:[email protected]:[email protected]:[email protected]:[email protected]

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    Abbreviations: JCCT: Joint Commissioner of Commercial Taxes

    DGSTO- Divisional Goods and Services Tax Office