VANCOUVER ISLAND–SUNSHINE COAST
COMMUNITY RELATIONS 2013 ANNUAL REPORT
The construction of the Jordan River
Diversion Dam was completed in 1911,
and still remains one Vancouver Island’s
main producers of energy.
MESSAGE FROM CHARLES REID QUICK FACTS
1.9 million customers
Electricity is delivered through a
• 75,000 kilometers of
• 300 substations
• 900,000 utility poles
• 325,000 transformers
Capital investments of $1.9 Billion
VANCOUVER ISLAND’S SUPPLY:
BC Hydro: (MW= megawatts)
John Hart 126 MW (Campbell River)
Strathcona 64 MW (Campbell River)
Ladore 47 MW (Campbell River)
Puntledge 24 MW (Comox Valley)
Ash 27 MW (Port Alberni)
Jordan 170 MW (Sooke)
Clowhom 33 MW (Sunshine Coast)
IPP’s 347.5 MW
As an employer of thousands of people in communities all over
B.C. and with over 100 facilities across the province—we are
proud to be part of your community.
We are also directly connected to 1.9 million customers—that’s
95 per cent of B.C. households—and that number is growing.
With that in mind, BC Hydro recently released our Integrated
Resource Plan for final public and First Nations consultation.
The Plan includes BC Hydro’s recommended actions to cost-
effectively meet the forecasted 40 per cent increase in demand
for electricity in the next 20 years.
In order to ensure the electricity you need is available when you need it, BC Hydro is
undertaking an ambitious capital program to refurbish aging infrastructure across our
service area. We are upgrading existing generating facilities and substations while also
building critical new transmission infrastructure to serve growing residential demand
and expanding industries in the northwest and northeast of the province.
Our electricity grid is becoming stronger and smarter. Technological advancements, such
as smart meters, create the foundation for a safer, more adaptive and reliable system.
The culmination of our investment efforts will allow us to serve a growing economy and
deliver value to our customers.
In closing, thank you for your support of our operations and various projects in your
region. We appreciate the leadership of local government and First Nations being
demonstrated in communities throughout the province. Whether it’s the collaboration
with the Municipality of Saanich on oil clean up in Colquitz Creek or the City of
Campbell River with the John Hart project or the City of Victoria working with us
to preserve heritage buildings at Rock Bay, we are partners working to serve B.C.
communities for generations.
President and Chief Executive Officer
COMMUNITY RELATIONS 2013 ANNUAL REPORT—VANCOUVER ISLAND–SUNSHINE COAST
FINAL REVIEW OF INTEGRATED
BC Hydro forecasts customers’ demand for electricity will grow by
40 per cent over the next 20 years – before accounting for savings
from conservation and efficiency measures. The Integrated
Resource Plan (IRP) is BC Hydro’s long-term plan to cost-
effectively meet the forecast electricity needs of its customers
over the next 20 years as a result of growing population, broad
economic expansion and the development of a liquefied natural
gas (LNG) industry. In developing the IRP, BC Hydro consulted
with the public, stakeholders and First Nations in 2011 and 2012.
The IRP was submitted to the provincial government on August
2, 2013, as required under the BC Clean Energy Act and is
now posted on the BC Hydro website. The plan includes 17
recommendations to meet our customers’ needs by continuing
to promote conservation and energy efficiency, by developing
renewable energy resources for the future, and by planning
for the emerging LNG industry. BC Hydro is inviting the
public, stakeholders and First Nations to provide final written
comments on the IRP by October 18, 2013. View the IRP and
provide your comments: bchydro.com/energy-in-bc/meeting_
SITE C CLEAN ENERGY PROJECT
BC Hydro’s Site C Clean Energy Project (Site C) is a proposed
third dam and generating station on the Peace River. It would
provide 1,100 megawatts of capacity, and produce about 5,100
gigawatt hours of energy each year—enough energy to power the
equivalent of about 450,000 homes.
Site C is being proposed to help meet B.C.’s long-term
The project is currently undergoing a cooperative federal-
provincial environmental assessment process, which includes a
joint review panel. As part of this process, there are opportunities
for participation by the public, Aboriginal groups, local/regional
governments and other interested stakeholders.
In addition to the consultation opportunities provided by the
environmental assessment process, BC Hydro continues to
consult and engage with Aboriginal groups, local/regional
governments, and property owners. BC Hydro also continues
to operate community consultation offices in Fort St. John and
Site C requires environmental certification and other regulatory
permits and approvals before it can proceed to construction. In
addition, the Crown has a duty to consult and, where appropriate,
accommodate Aboriginal groups.
Construction of Site C would create 10,000 person-years of direct
employment during construction, and approximately 33,000 total
jobs through all stages of development and construction.
More information is available at bchydro.com/sitec.
Your Power Poll is an online community of residential customers
actively engaging with BC Hydro on a variety of issues. Through
surveys and online discussions, customers are invited to share
their insights about important topics like smart meters, rates and
Your Power Poll has attracted more than 4,700 volunteer
panelists that the Research Services team can survey to gather
their opinions on energy-related topics, projects and collateral
that BC Hydro develops.
To sign in to Your Power Poll, please visit: yourpowerpoll.ca
Site C rendering
COMMUNITY RELATIONS 2013 ANNUAL REPORT—VANCOUVER ISLAND–SUNSHINE COAST
John Hart Generating Station Replacement Project
The John Hart Generating Station has been operating since 1947 and
is one of the oldest generating facilities in BC Hydro’s hydroelectric
system and one of the most important assets on Vancouver
Island. The project is to construct a replacement water intake at
the John Hart Spillway Dam, replace the three 1.8-kilometre long
pipelines with a 2.1-kilometre long tunnel, construct a replacement
generating station beside the existing station, and a new water
bypass facility. The existing station will continue to operate during
the construction phase, and then transfer operations during the
commissioning period to the new facility.
The $940 million investment will provide a number of important
benefits for the residents of Vancouver Island:
• improved seismic safety to the community and its residents;
• a continued clean and reliable supply of electricity for
• maintain BC Hydro’s commitment to the environment.
The project will also foster economic development with a
preliminary estimate of about 400 people required over the five years
of construction that will begin this fall. BC Hydro will announce the
preferred contractor that will construct the new facilities at the
end of this summer. More information is available at bchydro.com/
BC Hydro has started early site preparation work by making modifications
to the trails, roads and parking lots at John Hart, in advance of the major
construction work planned to begin later this year.
MYHYDRO AND SMART METERING
The electricity system that powers our province has not changed
significantly since it was built 50 years ago. Our customers are
using more technology in their homes and businesses than ever
before. Smart meters are a necessary upgrade to ensure BC Hydro
can continue to deliver electricity safely and reliably to homes and
business across the province.
Smart meters will help to power our future by:
• getting the lights back on faster and safer during power
• helping BC Hydro operate more efficiently and by reducing
wasted electricity, helping to keep rates low; and,
• providing customers with new tools to save energy and money.
Since July 2011, BC Hydro has exchanged over 1.8 million meters
- 96 per cent. The meter installation phase of the program will be
complete by December 31, 2013; however customers are already
seeing the benefits of a modernized grid. For example, 1.6 million
customers are now able to view their energy use information
through their MyHydro online account.
MyHydro is BC Hydro’s new online customer self-serve platform
which launched in January 2013. Enabled by smart meters, it is a
one-stop shop for customers to conveniently interact with BC Hydro.
With a MyHydro profile, a customer can:
• track electricity consumption;
• view bills and manage payments;
• start, stop or move their service; and,
• access other services like Team Power Smart and aler