VANCOUVER ISLAND–SUNSHINE COAST COMMUNITY RELATIONS 2013 ANNUAL REPORT

The construction of the Jordan River Diversion Dam was completed in 1911,

and still remains one Vancouver Island’s main producers of energy.

SEPTEMBER 2013

MESSAGE FROM CHARLES REID QUICK FACTS PROVINCE-WIDE:

1.9 million customers

Electricity is delivered through a network of:

• 75,000kilometersoftransmission and distribution lines

• 300substations• 900,000utilitypoles• 325,000transformers

Capitalinvestmentsof$1.9Billion(Fiscal2013)

VANCOUVER ISLAND’S SUPPLY:

BCHydro:(MW=megawatts)

JohnHart 126MW(CampbellRiver)

Strathcona 64MW(CampbellRiver)

Ladore 47MW(CampbellRiver)

Puntledge 24MW(ComoxValley)

Ash 27MW(PortAlberni)Jordan 170MW(Sooke)Clowhom 33MW(SunshineCoast)

Others: IPP’s 347.5MW

AsanemployerofthousandsofpeopleincommunitiesalloverB.C.andwithover100facilitiesacrosstheprovince—weareproudtobepartofyourcommunity.

Wearealsodirectlyconnectedto1.9millioncustomers—that’s95percentofB.C.households—andthatnumberisgrowing.

Withthatinmind,BCHydrorecentlyreleasedourIntegratedResourcePlanforfinalpublicandFirstNationsconsultation.ThePlanincludesBCHydro’srecommendedactionstocost-effectivelymeettheforecasted40percentincreaseindemandforelectricityinthenext20years.

Inordertoensuretheelectricityyouneedisavailablewhenyouneedit,BCHydroisundertakinganambitiouscapitalprogramtorefurbishaginginfrastructureacrossourservicearea.Weareupgradingexistinggeneratingfacilitiesandsubstationswhilealsobuilding critical new transmission infrastructure to serve growing residential demand andexpandingindustriesinthenorthwestandnortheastoftheprovince.

Ourelectricitygridisbecomingstrongerandsmarter.Technologicaladvancements,suchassmartmeters,createthefoundationforasafer,moreadaptiveandreliablesystem.The culmination of our investment efforts will allow us to serve a growing economy and deliver value to our customers.

Inclosing,thankyouforyoursupportofouroperationsandvariousprojectsinyourregion.WeappreciatetheleadershipoflocalgovernmentandFirstNationsbeingdemonstratedincommunitiesthroughouttheprovince.Whetherit’sthecollaborationwiththeMunicipalityofSaanichonoilcleanupinColquitzCreekortheCityofCampbellRiverwiththeJohnHartprojectortheCityofVictoriaworkingwithustopreserveheritagebuildingsatRockBay,wearepartnersworkingtoserveB.C.communities for generations.

Sincerely,

CharlesReid PresidentandChiefExecutiveOfficer BCHydro

2COMMUNITY RELATIONS 2013 ANNUAL REPORT—VANCOUVER ISLAND–SUNSHINE COAST

FINAL REVIEW OF INTEGRATED RESOURCE PLAN BCHydroforecastscustomers’demandforelectricitywillgrowby40percentoverthenext20years–beforeaccountingforsavingsfromconservationandefficiencymeasures.TheIntegratedResourcePlan(IRP)isBCHydro’slong-termplantocost-effectively meet the forecast electricity needs of its customers overthenext20yearsasaresultofgrowingpopulation,broadeconomicexpansionandthedevelopmentofaliquefiednaturalgas(LNG)industry.IndevelopingtheIRP,BC Hydroconsultedwiththepublic,stakeholdersandFirstNationsin2011and2012.

TheIRPwassubmittedtotheprovincialgovernmentonAugust2,2013,asrequiredundertheBCCleanEnergyActandisnowpostedontheBCHydrowebsite.Theplanincludes17recommendations to meet our customers’ needs by continuing topromoteconservationandenergyefficiency,bydevelopingrenewableenergyresourcesforthefuture,andbyplanningfortheemergingLNGindustry.BCHydroisinvitingthepublic,stakeholdersandFirstNationstoprovidefinalwrittencommentsontheIRPbyOctober18,2013.ViewtheIRPandprovideyourcomments:bchydro.com/energy-in-bc/meeting_demand_growth/irp.html.

SITE C CLEAN ENERGY PROJECTBCHydro’sSiteCCleanEnergyProject(SiteC)isaproposedthirddamandgeneratingstationonthePeaceRiver.Itwouldprovide1,100megawattsofcapacity,andproduceabout5,100gigawatthoursofenergyeachyear—enoughenergytopowertheequivalentofabout450,000homes.

SiteCisbeingproposedtohelpmeetB.C.’slong-termelectricity needs.

Theprojectiscurrentlyundergoingacooperativefederal-provincialenvironmentalassessmentprocess,whichincludesajointreviewpanel.Aspartofthisprocess,thereareopportunitiesforparticipationbythepublic,Aboriginalgroups,local/regionalgovernments and other interested stakeholders.

Inadditiontotheconsultationopportunitiesprovidedbytheenvironmentalassessmentprocess,BCHydrocontinuestoconsultandengagewithAboriginalgroups,local/regionalgovernments,andpropertyowners.BCHydroalsocontinuestooperatecommunityconsultationofficesinFortSt.JohnandHudson’sHope.

SiteCrequiresenvironmentalcertificationandotherregulatorypermitsandapprovalsbeforeitcanproceedtoconstruction.Inaddition,theCrownhasadutytoconsultand,whereappropriate,accommodateAboriginalgroups.

ConstructionofSiteCwouldcreate10,000person-yearsofdirectemploymentduringconstruction,andapproximately33,000totaljobsthroughallstagesofdevelopmentandconstruction.

More information is available at bchydro.com/sitec.

GET INVOLVED Your Power Poll is an online community of residential customers activelyengagingwithBCHydroonavarietyofissues.Throughsurveysandonlinediscussions,customersareinvitedtosharetheirinsightsaboutimportanttopicslikesmartmeters,ratesandenergy conservation.

YourPowerPollhasattractedmorethan4,700volunteerpaneliststhattheResearchServicesteamcansurveytogathertheiropinionsonenergy-relatedtopics,projectsandcollateralthatBC Hydrodevelops.

TosignintoYourPowerPoll,pleasevisit:yourpowerpoll.ca

Site C rendering

3COMMUNITY RELATIONS 2013 ANNUAL REPORT—VANCOUVER ISLAND–SUNSHINE COAST

CAPITAL PROJECTS John Hart Generating Station Replacement Project

TheJohnHartGeneratingStationhasbeenoperatingsince1947andisoneoftheoldestgeneratingfacilitiesinBCHydro’shydroelectricsystemandoneofthemostimportantassetsonVancouverIsland.TheprojectistoconstructareplacementwaterintakeattheJohnHartSpillwayDam,replacethethree1.8-kilometrelongpipelineswitha2.1-kilometrelongtunnel,constructareplacementgeneratingstationbesidetheexistingstation,andanewwaterbypassfacility.Theexistingstationwillcontinuetooperateduringtheconstructionphase,andthentransferoperationsduringthecommissioningperiodtothenewfacility.

The$940millioninvestmentwillprovideanumberofimportantbenefitsfortheresidentsofVancouverIsland:

• improvedseismicsafetytothecommunityanditsresidents;• acontinuedcleanandreliablesupplyofelectricityfor

customers;and• maintainBCHydro’scommitmenttotheenvironment.

Theprojectwillalsofostereconomicdevelopmentwithapreliminaryestimateofabout400peoplerequiredoverthefiveyearsofconstructionthatwillbeginthisfall.BCHydrowillannouncethepreferredcontractorthatwillconstructthenewfacilitiesattheend of this summer. More information is available at bchydro.com/energy-in-bc/projects/john_hart_generating.html.

BCHydrohasstartedearlysitepreparationworkbymakingmodificationstothetrails,roadsandparkinglotsatJohnHart,inadvanceofthemajorconstructionworkplannedtobeginlaterthisyear.

MYHYDRO AND SMART METERING PROGRAM UPDATETheelectricitysystemthatpowersourprovincehasnotchangedsignificantlysinceitwasbuilt50yearsago.Ourcustomersareusing more technology in their homes and businesses than ever before.SmartmetersareanecessaryupgradetoensureBCHydrocan continue to deliver electricity safely and reliably to homes and businessacrosstheprovince.

Smartmeterswillhelptopowerourfutureby:

• gettingthelightsbackonfasterandsaferduringpoweroutages;

• helpingBCHydrooperatemoreefficientlyandbyreducingwastedelectricity,helpingtokeeprateslow;and,

• providingcustomerswithnewtoolstosaveenergyandmoney.

SinceJuly2011,BCHydrohasexchangedover1.8millionmeters-96percent.ThemeterinstallationphaseoftheprogramwillbecompletebyDecember31,2013;howevercustomersarealreadyseeingthebenefitsofamodernizedgrid.Forexample,1.6millioncustomers are now able to view their energy use information throughtheirMyHydroonlineaccount.

MyHydroisBCHydro’snewonlinecustomerself-serveplatformwhichlaunchedinJanuary2013.Enabledbysmartmeters,itisaone-stopshopforcustomerstoconvenientlyinteractwithBCHydro.

WithaMyHydroprofile,acustomercan:

• trackelectricityconsumption;• viewbillsandmanagepayments;• start,stopormovetheirservice;and,• accessotherserviceslikeTeamPowerSmartandalerts.

Customers who have a smart meter will also see additional benefitsasthemoderngridiscompleted.Forexample,whenthecommunicationsnetworkiscompletecustomerswillbenefitfromautomaticoutagedetectionandfasterrestorationtimes.Nextyearcustomerswillalsohavetheoptionofadoptingdevicesandsoftwaresolutionstoaccessnearreal-timeenergyuseinformationdirectlyfrom their smart meter.

InJuly2013,theProvincialGovernmentannouncedtheMeterChoicesProgram.Residentialcustomerswhodonotyethaveasmart meter at their home can choose between:

• astandardsmartmeteratnocost;• aradio-offmeter,foraone-timesetupfeeandmonthly

operatingfee;and,• keepinganoldmeterforamonthlyfee.

Customerswhochooseanon-communicatingmeterwillcoverthecostofprovidingandservicingtheseoptions.Thiswillensurethatthemajorityofcustomerswhohaveacceptedthenewmeterswillnotbecoveringthecostoftheotheroptions.AllcostswillbereviewedbytheBCUtilitiesCommission.

REGIONAL INFORMATION

FormoreinformationabouttheSmartMeteringProgram,pleasevisit bchydro.com/smartmetersorcontacttheCommunityRelationsManager in your region.

4COMMUNITY RELATIONS 2013 ANNUAL REPORT—VANCOUVER ISLAND–SUNSHINE COAST

Long Beach Area Reinforcement Project

ThetwosubstationsthatprovideservicetotheTofinoandUclueletareawereconstructedabout50yearsagoandarenowreachingcapacity.GreatCentralLakeSubstationandtheLongBeachSubstationarebeingupgradedwithnewtransformersthatwillprovidetwicethecapacityandwillservetheWestCoastareaforanother30to50years.Theproject,whichisscheduledtobeinservicebysummer2015,willcreateabout50jobsandisestimatedtocost$52million.

Buckley Bay Substation Project

Thenew$28millionBuckleyBaySubstation,scheduledtobeinservicebysummer2014,willmeetthegrowingdemandforpowerandimprovereliabilityintheComoxValleyarea.Overtime,customerssouthofCourtenaytoBuckleyBayandbeyond,includingDenman/HornbyIslands,willseethebenefitsofamore versatile and robust electricity grid for the Valley.

More information is available at bchydro.com/energy-in-bc/projects/substation/buckleybay.html.

New Campbell River District Office Building

ForanumberofyearsBCHydrohaslookedatoptionsforour40-yearoldEvergreenRoadofficebuildinginCampbellRiver.Weeventuallyarrivedatthebestlong-termsolutionbymovingto a new location at the Quinsam Crossing site. The site is ideal forofficeandlightindustrialland-useactivitiesandprovideseasyaccesstothehighwayforcrewsrespondingtooutagesandemergencies.Thenew28,000squarefootbuildingwillfeaturesustainablebuildingdesignthatreducesenergyandwateruse,improvestheindoorenvironmentandreducesoperatingcosts

SitepreparationfortheBuckleySubstation

overthelong-term.The$23millionprojectwillsustainabout60jobsduringthe16-monthconstructionperiodthatstartedinsummer2013.BCHydroemployees,responsibleforbuildingandmaintainingthelinesthatgetpowertoyourhomesandbusinesses,willmovetothenewofficein2015.

Heber River Diversion Decommissioning Project

In2012,BCHydroremovedthe10-metrehighdamstructure,3.6-kilometrewoodstavepipeline,andthepipelineoutletstructurefromtheHeberRiverlocatednearGoldRiver.Theprojectcostabout$13millionandgeneratedlocaljobs,withathirdcomingfromFirstNations.The54-yearoldHeberfacilitywasbuilttodivertwaterfromtheHeberRiverintotheCampbellRiverSystemforhydroelectricpowergeneration.Ithasnotoperatedsince2006andwasinpoorcondition.Thefollowingsignificantenvironmentalandsocialbenefitswererealised:

• waterisnolongerdivertedfromthenaturalcourseoftheHeberRiver;

• upstreamfishpassageatthedamwasrestoredandopenedupfishhabitat;

• aboutonekmofthepipelineandthepipelineoutletworksandanon-conformingusewithintheStrathconaProvincial Park wasremoved;

• contaminatedsoil,fromhistoricaltreatments,underthewoodstavepipelineswasremovedandtreated;

• wildlifemigrationbenefitedfromtheremovalofthepipeline;and

• BCHydro’soverallfootprintintheareaisnowsmaller.

Watchtimelapsevideoshowingthedamremoval/remediation:youtube.com/watch?v=wOBpUJR1kCg

5COMMUNITY RELATIONS 2013 ANNUAL REPORT—VANCOUVER ISLAND–SUNSHINE COAST

Average Number of Interruptions per Customer Average Customer Interruption Durations (Hours)

BC HYDRO DISTRICT

VANCOUVER ISLAND

–SUNSHINE COAST

FISCAL 2012 APRIL 1, 2011 TO MARCH 31, 2012

FISCAL 2013 APRIL 1, 2012 TO MARCH 31, 2013

BC HYDRO DISTRICT

VANCOUVER ISLAND

–SUNSHINE COAST

FISCAL 2012 APRIL 1, 2011 TO MARCH 31, 2012

FISCAL 2013 APRIL 1, 2012 TO MARCH 31, 2013

CampbellRiver 3.74 1.82 CampbellRiver 4.94 3.43

Courtenay 2.53 1.83 Courtenay 4.50 2.14

Duncan 2.88 2.39 Duncan 2.20 1.65

GulfIslands 5.05 5.22 GulfIslands 5.04 3.03

Nanaimo 1.71 1.09 Nanaimo 2.72 2.76

Parksville/Qualicum 2.99 2.32 Parksville/Qualicum 4.68 1.54

PowellRiver 1.93 3.73 PowellRiver 4.37 2.54

Port Alberni 4.78 2.51 Port Alberni 3.24 2.03

PortHardy 2.31 1.22 PortHardy 2.91 3.70

Sechelt 3.74 4.01 Sechelt 3.89 1.38

Victoria 1.83 1.77 Victoria 2.30 1.83

RELIABILITY PERFORMANCEBCHydrorecognizeshowimportantthereliablesupplyofelectricityistoourcustomers.Wewillcontinuetoimprove,reinforceandmaintain the electrical system.

In2013,theBCHydroaverageinterruptiondurationpercustomerwas2.34hourscomparedto2012,whichwas2.65hours.Theaveragenumberofinterruptionspercustomerin2013was1.6comparedto2012,whichwas1.92.

Thesestatisticsalsoincludeinterruptionsduetoplannedoutages.ConsiderablemaintenanceandreliabilityimprovementworkisbeingdonewithintheVancouverIsland-SunshineCoastregionandforsafetyreasonsthisworkoftenrequiresaplannedoutage.

Plannedoutagescandramaticallyaffectthedurationandnumberofpowerinterruptionsexperiencedbycustomers.Weathereventscanalsosignificantlyaffectreliabilityperformance.

TheinformationbelowprovidessomecomparisonsforFiscal2012andFiscal2013.

VEGETATION MANAGEMENTBCHydro’sdistributionsystemisacomplexandhighlyefficientsystemwithmorethan56,000kilometresofoverheaddistributionpowerlinesthroughouttheprovince.BCHydro’sVegetationManagementprogramisresponsibleforpruningandremovingtreesandvegetationinareaswherethedistributionpowerlinesmaybeimpacted.Theprogrammanagesa$29millionannualbudgetthatincludesmaintenanceplansandhelpstoprovidesafereliablepowertoourcustomers.Evenwithaproactivemanagementprogram,treesaccountforapproximately20to25percentofallpowerinterruptions.Vegetationworkiscarriedoutonafour-yearmaintenancecycle.

SUPPORTING COMMUNITIES

BEAUTIFICATION PROGRAMBCHydrobudgetsonemilliondollarsannuallyformunicipalbeautificationprojects.Municipalitieswishingtoplaceexistingoverheaddistributionlinesundergroundtoaddressenvironmentalconcerns,improvevisualaestheticsoraccommodatecommunityredevelopmentprojectsareinvitedtoapplyforfunding.LetterswithinformationabouttheprogramweremailedtomunicipalitiesinAugustandSeptember2013.ApplicationswillbereceiveduntilOctober1,2013.

6COMMUNITY RELATIONS 2013 ANNUAL REPORT—VANCOUVER ISLAND–SUNSHINE COAST

GRANTS-IN-LIEU

BCHydropaysnetpropertytaxandgrantpaymentstolocalgovernment.ThegrantprogramisaProvincialGovernmentinitiativeandtheamountspaidaredeterminedunderthecurrentlegislation.ListedbelowarethegrantspaidtoeachcommunityintheVancouverIsland–SunshineCoastregionasatJune30,2013.

MUNICIPALITY/DISTRICT SCHOOL TAXES GRANTS OTHER TAXES TOTAL PAYMENTS

Alberni-Clayoquot,RegionalDistrict 0.00 45,782.00 0.00 45,782.00

AlertBay,Villageof 4,031.16 8,664.01 0.06 12,695.23

CampbellRiver,Districtof 1,980,769.00 660,201.20 0.00 2,640,970.20

Capital,RegionalDistrict 0.00 277,963.00 0.00 277,963.00

CentralSaanich,RegionalDistrict 318,795.68 230,962.36 0.00 549,758.04

Colwood,Cityof 37,926.00 105,274.78 0.00 143,200.78

Comox,Townof 35,728.00 94,136.60 0.00 129,864.60

ComoxValley,RegionalDistrict 0.00 39,242.00 0.00 39,242.00

Courtenay,Cityof 197,272.20 334,784.15 0.00 532,056.35

Cumberland,Villageof 9,926.00 23,504.38 0.00 33,430.38

Duncan,Cityof 8204.00 49,368.75 0.00 57,572.75

Esquimalt,Districtof 178,178.00 242,266.96 0.00 420,444.96

Gibsons,Townof 51,018.80 48,008.61 546.56 99,573.97

GoldRiver,Villageof 10,500.00 18,664.34 0.00 29,164.34

Highlands,Districtof 87,465.00 19,372.73 0.00 106,837.73

Ladysmith,Townof 64,678.75 87,238.98 0.00 151,917.73

LakeCowichan,Villageof 19,889.80 29,350.23 200.00 49,440.03

Langford,Cityof 193,547.20 245,297.24 0.00 438,844.44

Lantzville,Districtof 108,852.80 52,689.56 13.00 161,555.36

Metchosin,Districtof 57,867.60 41,367.00 0.00 99,234.60

Nanaimo,Cityof 594,662.16 1,180,853.29 0.00 1,775,515.45

NorthCowichan,Districtof 860,119.45 1,001,724.97 1,161.00 1,863,005.42

NorthSaanich,Districtof 112,271.07 141,394.20 2,062.93 255,728.20

REGREENING PROGRAMBCHydroandTreeCanadaFoundationpartnerontheRegreeningProgramandworkdirectlywithcommunitiesaroundtheprovincetosupporttreeplantinginurbanareas.Theannualprogramhelpsrestoreandretaingreenspaceandencourageslow-growingvegetationnearpowerlineswhichhelpsBCHydromaintainasafeandreliabledistributionsystem.ItalsofosterscooperationandsupportforBC Hydro’sVegetationManagementprogram.CommunityprojectsthatmeettheRegreeningProgramcriteriacanreceiveupto$10,000.

7COMMUNITY RELATIONS 2013 ANNUAL REPORT—VANCOUVER ISLAND–SUNSHINE COAST

MUNICIPALITY/DISTRICT SCHOOL TAXES GRANTS OTHER TAXES TOTAL PAYMENTS

OakBay,Districtof 34,552.00 109,620.18 0.00 144,172.18

Parksville,Cityof 38,346.00 104,292.44 0.00 142,638.44

PortAlberni,Cityof 200,411.71 600,055.53 81.63 800,548.87

PortAlice,Villageof 6474.14 39,608.86 0.00 46,083.00

PortHardy,Districtof 70,322.70 110,247.82 0.00 180,570.52

PortMcNeill,Townof 9,492.00 31,847.62 0.00 41,339.62

PowellRiver,Cityof 151,056.60 425,760.60 2,060.70 578,877.90

QualicumBeach,Townof 101,151.94 144,588.08 26.00 245,766.02

Saanich,Districtof 919,717.31 1,269,667.11 4,704.48 2,194,088.90

Sayward,Villageof 2,576.00 3,242.66 0.00 5,818.66

Sechelt,Districtof 73,945.80 114,732.31 0.00 188,678.11

Sechelt,IndianGovtDistrict 6,020.00 18,796.71 0.00 24,816.71

Sidney,Townof 20,718.71 98,341.23 0.00 119,059.94

Sooke,Districtof 95,743.20 113,364.41 0.00 209,107.61

Strathcona,RegionalDistrict 0.00 104,645.00 0.00 104,645.00

SunshineCoast,RegionalDistrictof 0.00 53,957.00 0.00 53,957.00

Tahsis,Villageof 18,709.60 14,075.44 0.00 32,785.04

Tofino,Districtof 14,742.00 32,543.66 0.00 47,285.66

Ucluelet,Districtof 11,564.00 27,871.09 0.00 39,435.09

Victoria,Cityof 584,289.12 1,172,348.25 64,034.78 1,820,672.15

ViewRoyal,Townof 132,263.60 107,590.33 0.00 239,853.93

Zeballos,Villageof 1,850.80 4,430.34 0.00 6,281.14

BCHydrosupports,educatesandstrengthensindividualsandcommunitieswhoshareourinterestinbuildingabright,sustainablefutureforBritishColumbians.ThroughourCommunityInvestmentprogram,weconnectandsupportthosewhohavedemonstratedtheircommitmenttobuildingaconservationcultureandenergyliteracyinBritishColumbia.

Applicationsmeetingourcriteriaareacceptedonline.Theapplicationandcriteriacanbefoundat bchydro.com/community/community_investment.html.OrganizationsarealsowelcometocontactLisaRasmussenformoreinformation: 250 755 7173 or lisa.rasmussen@bchydro.com.

COMMUNITY INVESTMENT AND OUTREACH

8COMMUNITY RELATIONS 2013 ANNUAL REPORT—VANCOUVER ISLAND–SUNSHINE COAST

SomeoftheorganizationsthatBCHydrosupportedonVancouverIsland-SunshineCoastoverthepastyearinclude:

APPLICANT COMMUNITY DONATION/ SPONSORSHIP

CapitalRegionAreaEmergencyNetwork/VIEPConference Victoria $2,000.00

Comox Valley Land Trust Courtenay $1,500.00

Peninsula Streams Society NorthSaanich $5,000.00

8thAnnualGreenSolutionsTradeShow&SpeakersForum Central Island $1,000.00

VictoriaCompostandConservationEducation Victoria $1,000.00

TheAnti-GraffitiSymposium Vancouver Island $2,000.00

AlertBaySeafestSociety AlertBay $2,000.00

SaanichParks&Recreation Victoria $2,000.00

PortAlberniParksandRecreationDepartment Port Alberni $900.00

NanaimoScienceandSustainabilitySociety(NS3) Nanaimo $4,000.00

Island Children’s Festival Vancouver Island $2,000.00

DiscoveryPassageSeaLifeSociety CampbellRiver $5,000.00

PacificRimWhaleFestivalSociety Ucluelet $2,500.00

DiscoveryCoastGreenwaysLandTrust CampbellRiver $1,500.00

Community for Climate Duncan $1,000.00

VancouverIslandSpineTrailAssociation Vancouver Island $3,500.00

Discovery Passage SeaLife Society – Discovery Passage Aquarium

BCHydro’ssupportwillhelptheSocietyoperatethenewly-openedpublicaquariuminCampbellRiver.TheaquariumwillhosteducationalandinterpretiveprogramsincreasingknowledgeaboutthenaturalaquaticenvironmentsofNorthernVancouverIslandforresidents,tourists,andstudents.

KarlaLouwersandStephenWatsonpresentMarkWunsch(center),PresidentoftheDiscoveryPassageSeaLifeSocietyachequefor$5,000.00

Habitat Acquisition Trust – Goldstream Chums Program

TheGoldstreamChumsProgrameducatesandmentorstomorrow’senvironmentalleaders.Itprovidesschool-agedchildrenwithopportunitiestolearnandexperiencethesalmonrun,itsaftermathandunderstandtheinter-connectednessofecosystems.Theprogramhelpsinstillasenseofstewardshipforsalmon and the watersheds they rely on.

OutreachprovidinganinteractivepresenceattheGoldstreamChumsevent

9COMMUNITY RELATIONS 2013 ANNUAL REPORT—VANCOUVER ISLAND–SUNSHINE COAST

AROUND THE ISLAND

BC HYDRO COMMUNITY RELATIONSOverthepastyear,therehavebeensomechangesinCommunityRelationsonVancouverIsland-SunshineCoast.Theareaweservehasgrown and the “we” who serve this new area has changed.

TobetteralignwiththeboundariesoftheAssociationofVancouverIslandandCoastalCommunities(AVICC),thecommunitiesofPowellRiver,SecheltandtheSunshineCoastarenowpartoftheVancouverIslandCommunityRelationsregion.Wearepleasedtowelcomethesecommunitiesto“ourregion”andlookforwardtoworkingwithcommunityofficialsandmediatoaddresstheirissuesandkeeptheminformedaboutBCHydroprojectsandinitiatives.

KarlaLouwersisnowapermanentmemberofthecommunityrelationsteam.StephenWatsonhasmovedfromCommunityRelationstoworkfulltimeontheseismicupgradeprojectattheJohnHartGeneratingfacilityinCampbellRiver.

Despiteallthesechanges,thereisnochangeinourcommitmenttoservice.TheVancouverIsland-SunshineCoastCommunityRelationsteamisthefirstpointofcontactforelectedofficials,mediaandstakeholdersforallBCHydrorelatedissues.

InspectingmarkerballacrossSansumNarrows

CrewsreturntoPortHardyfromQuatsino

Polereplacement,DowntownDuncan

Tree on lines

10COMMUNITY RELATIONS 2013 ANNUAL REPORT—VANCOUVER ISLAND–SUNSHINE COAST

BC HYDRO COMMUNITY RELATIONS—VANCOUVER ISLAND–SUNSHINE COAST

Ifyouhavequestionsorcommentsforus,pleasecontact:

Ted OlynykManager,CommunityRelations VancouverIsland–SunshineCoast 2507557180 ted.olynyk@bchydro.com

Karla Louwers PublicAffairsOfficer 2507554713 karla.louwers@bchydro.com

Lisa Rasmussen PublicAffairsResearchAssistant 2507557173 lisa.rasmussen@bchydro.com

Stephen Watson Stakeholder Engagement Advisor 2507554795 steve.watson@bchydro.com

Toreportapoweroutagecall: 1 888 POWERON(18887693766)or *HYDRO(*49376)fromyourcellphone.

DISTRIBUTION POLES& PADMOUNTED TRANSFORMERSSubstations “transform” high-voltage electricity to lower voltages. From there, distribution power lines carry electricity to our homes and businesses.

TRANSMISSION TOWERSTo get electricity from our generating stations to communities, transmission power lines carry high voltage electricity quickly and efficiently over great distances to distribution substations.

100m

14m

10m

KNOW YOUR POWER LINESTo get power to homes and businesses,

BC Hydro relies on two main types of power lines. Use this visual guide to identify what sort of towers,

poles and lines may be in your neighbourhood.

bchydro.com/besafe

A13-217

11COMMUNITY RELATIONS 2013 ANNUAL REPORT

—VANCOUVER ISLAND–SUNSHINE COAST

GDS13-253 VI–SC

WITHIN 10 YEARS A SUPPLY-DEMAND GAP WILL EMERGE

BC HYDRO HAS A PLAN TO BRIDGE THAT GAP

1. CONSERVATION FIRST

Conservation is the first and best choice to meet future demand growth. It also helps customers’ reduce their electricity bills.

BC Hydro will continue to explore and advance capacity resource options for contingency purposes.

3. PLANNING FOR THE UNEXPECTED

We must reinvest in our aging assets and prepare to invest in new assets like Site C.

2. PLANNING FOR THE FUTURE

Site C will power 450,000homes for more than 100 years.

MEETING BC’sFUTURE ENERGY NEEDS

DEMAND FOR ELECTRICITY WILL INCREASE BY

Residential, commercial and industrial activites

1.6 M people

We’re using more electronics

SINCE 1985 DEMAND HAS CONTINUED TO GROW

40%IN THE NEXT 20 YEARS

TODAY

4.6M

20 YEARS AHEAD

5.7M

THAT’S LIKE 5POWERING VANCOUVERS EACH YEAR

ADDITIONAL

FOR MORE INFORMATION ABOUT BC HYDRO’S INTEGRATED RESOURCE PLAN, VISIT BCHYDRO.COM.

GDS12-290

FROM THE 1960s TO THE 1980s WE BUILT BIG DAMS...

WACBENNETT

DAM

1967COLUMBIAPROJECT

1964MICA DAM

1973KOOTENAY

CANAL

1976PEACE

CANYONDAM

1980REVELSTOKE

DAM

1984SEVENMILEDAM

1979

...BECAUSE OUR ENERGY NEEDS WERE GROWING

1.6MPEOPLE

1960

3MPEOPLE

1985

New industrial opportunities, like LNG, are also emerging with a promise of jobs and a demand for reliable electricity

Quick access to key information on bchydro.com

BC HYDRO’S LOCAL GOVERNMENT GUIDE

POWERSMARTINITIATIVESPower Smart Programs bchydro.com/powersmart Learnabouthowyoucanbesmartwithyourpower.TakeadvantageofPowerSmartrebatesandprograms.

Power Smart Sustainable Communities bchydro.com/powersmart/local_government_district/ps_communities.html LearnabouthowtheSustainableCommunitiesprogramworksandwhoiseligibletoapply.

Business and Residential Rebates and Savings bchydro.com/rebates_savings Find out how you can save big through our Product Incentive Program and PowerSmartCommercialandIndustrialprograms.

How to Green Your Home bchydro.com/guides_tips Learnhowtocutyourenergyconsumptionathome,inyourstratacomplex,in your community and in your business.

PROJECTSSmart Metering Information bchydro.com/smartmeters FindoutwhySmartMeterinstallationsareanimportantupgradetoourelectricity system.

Capital Projects bchydro.com/energy_in_bc/projects.html Weareinvestinginprojectsthatareneededtokeepthelightsoninourprovinceforthenext50years.Learnmoreaboutprojectstakingplaceinyour region.

DONATIONSCommunity Investment bchydro.com/community/community_investment.html Learnaboutourfundingopportunitiesandhowtoapplyforthem.

Scholarships & Endowments bchydro.com/community/community_investment/scholarships.html Welooktobuildthenextgenerationofengineers,electricians,andmanyotherkeyroleswhowillhelpusdelivercleanenergyforgenerations.Learnaboutourscholarshipandendowmentopportunities.

POWEROUTAGESInformation about Outages bchydro.com/outages Findoutmoreaboutoutagesinyourarea,howtoprepareforthemandhowpowerisrestored.

How to Report a Power Outage bchydro.com/safety-outages/power-outages/reporting_outage.html Followtheseinstructionsonwhattododuringapoweroutage.CallBC Hydroat1888POWERON(18887693766)or*HYDRO(*49376)onyourcellphone.

12COMMUNITY RELATIONS 2013 ANNUAL REPORT—VANCOUVER ISLAND–SUNSHINE COAST

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