Yolande van CollerID Number: 7803250013083I am a skilled Administrator with 12 + years admin experience in various industries. I am fully competent in MS Office, including Outlook and the internet. My daily duties include dealing with customer queries via the telephone and e-mails and the keeping of daily records of clients’ personal details. I also assist on a daily basis at our switchboard and reception and am fully bilingual. Besides my daily work I am also a qualified Animal Behaviourist, having completed both the Basic and Advanced Dog and Cat Courses with Ethology Academy. I have an absolute passion for animals and with my work experience I am sure to be an asset to any company.Work Experience

Jan 09 – Present Administrator, Vereeniging, South Africa – Smart Risk & Wealth

Since Jan 09 I have been solely responsible for the administration of the whole DebtPlan division by: Setting up a reliant, workable system to integrate communication

between DebtPlan, existing creditors, debt councillors and clients. Sending out cancellation letters to client’s creditors on a daily basis. Maintaining correspondence with creditors and clients on a daily basis. Loading of new policies on system. Dealing with queries and corresponding with clients daily via e-mail and

telephone queries. Managing, setting up and sending of client’s policy documentation on a

weekly basis. Dealing with monthly issues of non-payment from clients. Assisting the call centre manager by setting up and updating the daily

amount of sales made by the call centre agents, through a database on a daily basis.

Sep 06 – Des 08 Call Centre Agent, Vereeniging, South Africa – Smart Risk & Wealth Prior to becoming Administrator for the DebtPlan division I was a call centre agent dealing with calling existing clients on a daily basis and renewing their Smart policy telephonically

Working in a systematic way through leads on daily basis to achieve monthly and daily targets.

Dealing with client’s complaints and queries in a professional manner and in a way to assist the clients in the best possible way.

Working daily on a spreadsheet updating sales and keeping track of targets

Sep 05 - May 06 Call Centre Agent, Hyde Park, South Africa- Universal Database Marketing

Calling clients daily from an outbound call centre selling cancer and disability policies.

Capture all the client’s details telephonically. Working diligently every month to reach targets set by managers.

Vereeniging South Africa+27 72 633 7172

landivc2@hotmail.co.za

Jan 05 – May 05 Personal Assistant to Financial Directors (Temporary Assignment) - London UK, Shoe Studio Group

In charge of both directors personal diaries and setting up of appointments.

Being in charge of travel arrangements and accommodation for directors going on international business trips.

Setting up of boardroom for meetings and arranging refreshments. Meeting and greeting clients. Keeping database updated showing the profit/loss margin of all the

stores in the group on a monthly basis. Setting up a new filing system for the directors. Typing up minutes of meetings.

End Aug 04 – Des 04 Project Administrator (Temporary Assignment) – London UK, Design & Artist Copyright Society

Member of a project team that collected, analyzed and inserted data on the database on a daily basis.

Setting up a system to organise and calculate the percentage artists was due to get paid back.

Corresponding with artists on a daily basis via e-mail and telephone conversations.

Jul 04 – Mid Aug 04 Receptionist (Temporary Assignment) - London, UK – Odyssey Care Solutions

Meeting and greeting clients and staff. Working on the switchboard answering calls. Ordering of office supplies and sending out mail. Keeping the diary for meetings and arranging refreshments. Working together with the Payroll department every month to update

payslips for staff members.

Jul 03 – Jun 04 Receptionist (Temporary Assignment) London, UK – Official Solicitor & Public Trustee

Meeting and greeting clients. In charge of big switchboard. Responsible for obtaining copies of marriage, birth and death

certificates. Ordering of office supplies and sending out mail. Making travel arrangements and organising accommodation for staff

going away on business trips. Filing and retrieving of document in the Archives.

Sep 01 – Jun 03 Receptionist / Secretary Vereeniging, South Africa – Brokers 2000

Meeting and greeting clients. Ordering of office supplies and sending out mail. In charge of cleaning and kitchen staff. In charge of switchboard. Dealing with customer queries via e-mail and telephonically Managing director’s diary for meetings and appointments.

Uploading application forms on the database and calculating premiums.

Filing of documents.

Education

Jan 97 – Des 00 Northwest University (Vaal Triangle Campus) Bachelors Degree in Psychology and English Literature Took Translation Studies as supporting subject – main languages

English and Afrikaans.

Jan 92 – Des 96 Vereeniging High School Grade 8 – 12 Subjects: English, Afrikaans, History, Biology, Accounting, Business

Economics

Courses and Other Qualifications

90 FAIS CreditsProfessional Proofreading and Editing Course Basic Behaviour Course for Dogs & Cats – Ethology AcademyCurrently – Advanced Behaviour Course for Dogs and Cats

Skills

Competent in all Microsoft Office applications as well as InternetExcellent time-management and organisational skillsExcellent customer services skillsTyping speed: 90 words per minuteI am a team player and can work well on my own as wellCode 8 Driver’s LicenceLanguages: Fluent in English and Afrikaans, both as written and spoken languages.

Referees

Available upon request