Crucial Dialogue Model 2016

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The Crucial Dialogue ModelCrucial Dialogues are daily applications of CREATIVE INTERCHANGE


Notes Quavez-vous entendu jusqu prsent? Que trouvez-vous positif? Que voudriez-vous changer? Que voudriez-vous approfondir ou claircir? Dautres commentaires ou connexions.

ModelThe concept model as used in Crucial Dialogue Model means a simplified representation of [a part of] reality.

A model only describes the complex reality in a simplified way, and is therefor never correct.

Thus a model can continuously be improved, also our model.2 februari 20162Johan RoelsCrucial Dialogue Model

Essentially, all modelsare wrong, but some are usefulGeorge E.P. BoxBritish mathematician and professor of statistics at the University of Wisconsin

Q: Why do I think my model is useful?A: Because it taught me a lot, even after I developed it. Just as another model I developed in the nineties: The filtering Tower.2 februari 20163Johan RoelsModel

DialogueDiaLogos;Dia means through ;Logos means the word;Peter Senge: Flow of Meaning ;Dialogue: Flow of meaning in words and images through the participants of this form of conversation.2 februari 20164Johan RoelsCrucial Dialogue Model

What Makes a Dialogue Crucial?According to Patterson et al. the crucial dialogue should have following characteristics:

There is a problem;The insights regarding this problem are substantial differentThe conclusion of the conversation is really meaningful;Emotions are firing.2 februari 20165Johan RoelsCrucial Dialogue Model

2 februari 20166Johan RoelsCrucial Dialogue Model is based on:Creative Interchange

Henry Nelson Wieman(Mans Ultimate Commitment)

Charles LeroyPalmgren(The Chicken Conspiracy &The Flight of the Eagle)Crucial Dialogue Model

Facts, Observations, Objective DataFeelings, Emotions,Creative TensionBeliefs, Suppositions, Expectations, Mindset, Frame of ReferenceStrategy, Resources, Approach, Action PlanCommitment(PCCP)Definition of ProblemResult:a(temporary)InsightResult:a(temporary)Decision


The Crucial Dialogue Model: 4 Phases, 8 Basic Conditions & 16 SkillsCommunication:Basic conditions: Trust and OpennessSkills: Crucial Question, Advocacy and Inquiry, Non verbal communication and Confirmed ParaphrasingAppreciation:Basic conditions: Curiosity and Tolerance for AmbiguitySkills: Asking Questions, Finding Positives, Integrate Differences and Use of Mental ModelsImagination:Basic conditions: Connectivity and CreativitySkills: Reframing, Use of Analogies, Use of Metaphors and 4 Plusses and a WishTransformation:Basic conditions: Tenacity and InterdependanceSkills: Repetition & Evaluation, Feedback (PR & C), Dare to Change and Process Awareness

2 februari 20168Johan RoelsCrucial Dialogue Model

The Middle of the Crucial Dialogue Model?In the middle of the Crucial Dialogue Model there is not only the question to be answered or the problem to be solved.In the middle you'll find too: those who will answer the question or the problem owners AND solvers, with their:Intrinsic worth (the head of the butterfly);Core values and qualities (the body of the butterfly);Personal Purpose, Positive Intention and Personal Commitment (the tail of the butterfly)

This leads to following Butterfly diagram: 2 februari 20169Johan RoelsCrucial Dialogue Model

2 februari 201610Johan RoelsCrucial Dialogue Model Crucial Dialogue Model Butterfly