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Passive AggressionDealing with resistance to change
Vijay Chandra Katte Ebin John Poovanthy
bout Me
>Agile Coach @
https://in.linkedin.com/in/ebinjp [email protected]@ebinjohnp
>Agile Coach @
https://in.linkedin.com/in/vijaychandrakatte [email protected]@vijay_chandra
Intent
- Understanding of resistance to change- Passive Aggression- Recognizing the patterns- Demonstration with Audience participation- Deal with it - Q&A
Resistance to ‘CHANGE’• Change is HARD!• We resist change because we FEAR its
unknown consequences• Absence of BIG picture • LACK of Alignment • Roger’s diffusion Bell
Passive Aggression - Patterns
JOIN LATECRITICAL
PROCASTINATE
DAMAGENO
REACTIONBITTER
WHATEVER!SARCASTIC
Passive Aggression - Patterns• Passive-aggressive behavior is the indirect
expression of hostility, such as through procrastination, stubbornness, sullenness, or deliberate or repeated failure to accomplish requested tasks for which one is (often explicitly) responsible.
- https://en.wikipedia.org/wiki/Passive-aggressive_behavior
• Manifestation of resistance to change
Passive Aggression – 5W
• Who - Anyone part of change setup• What - Sugar coated hostility • Where - Changing environment • When - Throughout journey • Why - Insecurities • How - Suppressed expression
Image courtesy: http://www.integritymc.com/blog/wp-content/uploads/2012/11/5ws2.jpg
DemonstrationVolunteers from audience invited for
demonstration of passive aggressive behavior as role plays
Passive Aggression - in Scrum • Development Managers
» Shift from Command & Control » What will happen to my current role?
• Dev team members» Why should I put team first ?» What happens if I don’t show progress everyday?
• QA team members » Metric madness » Learn to write code?
• Scrum Masters » If I protect the team who will protect me? » Lack of clarity of role
• Product Owner » Why should I adopt to new way of working? » Involvement throughout the project?
Passive Aggression – Deal with it!
• Dig deeper to understand the cause• Bring the roles close to purpose • Help to deal with insecurities • Set a clear expectation • Get to the point – stop beating the bush• Assertive communication • Embrace the big picture
Change is the law of life. And those who look only to the past or present are certain to miss the future.
John F Kennedy
https://in.linkedin.com/in/vijaychandrakatte [email protected]@vijay_chandra
https://in.linkedin.com/in/ebinjp [email protected]@ebinjohnp
Thank you
