Cwin16 - lyon - agility and salesforce

SomfyCRM platform of the future

SomfyCRM platform of the future

Introduire de l’agilité pour réussir l’implémentation d’un Core Model Salesforce

Introduire de l’agilité pour réussir l’implémentation d’un Core Model Salesforce

CWIN 2016 | September 30th, 2016

Copyright © 2016 Capgemini and Sogeti. All rights reserved. 2

Legacy CRMPIVOTAL

Somfy CRM Platform of the future

World leader in automatic

control of openings and

closures in homes and

buildings

60 countries

114 subsidiaries and 51 offices

across five continents

Group turnover: 1061 M€

76% of sales outside France7 800 employees

worldwide



Legacy CRMPIVOTAL

Somfy CRM Platform of the future

Improve

Customer eXperience

Harmonize business processes

Deploy best practices

Manage & leverage SOMFY

connected equipments

CRMPlatform of the future

Set up a consistent, reliable

and global Group CRM

platform



Core model implementation

What to do?

Build a CRM Core application to be deployed in 40 business units aroundthe world

Maintain scope and budget under control

Keep flexible : adapt to business priority changes

“ Keep the wheel of the truck ”



What made this project successful ?

The Salesforce solution used with future users as of design phasethanks to its agility

Set up a core team of SMEs made available for the project andrepresenting all Somfy users

50 SMEs in 10 business streams

Involved far ahead of implementation project

Build project organized in flexible manner in order to detectearly potential issues and be reactive

Organized in versions which scope is reassessed at start

Versions split in 1 month iterations including UAT phase

Adopt a Somfy / Capgemini joint program management tocontinuously monitor and arbitrate change requests



The Customer Engagement Platform

Scalable

TrustInnovationPaaS Multitenant

SaaS

Sales MarketingApps

AnalyticsCommunity

Service



Joint Program Management: flexibility & success

Design

Detail design

Implement

Qualify

UAT

5 months

Classical V-cycle

Backlog Sprint 1 Sprint 2 Sprint 3 Sprint 4Agile methodology

IT 4IT 3IT 2Design IT 1 UATJoint

program management

Sprint 5

��

��

☺☺☺☺

> 2 months

UAT



Business value analysis: the path to a sustainable success

750 m/d

120 50 25Joint Program Management

Business Value Analysis

MAINTAINABILITYEXPANDABILITY

ASCENDING COMPATIBILITYBUDGET CONTROL

SUSTAINABLE



Conclusion

First version is LIVE

Pilot business unit roll-out COMPLETED

Other country roll-outs are LAUNCHED

Version 2 STARTED, including marketing automation, social marketing, partner community, …

Project SUCCESS

www.capgemini.com

The information contained in this presentation is proprietary.Copyright © 2016 Capgemini and Sogeti. All rights reserved.

Rightshore® is a trademark belonging to Capgemini.

www.sogeti.com

About Capgemini and SogetiWith more than 180,000 people in over 40 countries, Capgemini is aglobal leader in consulting, technology and outsourcing services. TheGroup reported 2015 global revenues of EUR 11.9 billion. Togetherwith its clients, Capgemini creates and delivers business, technologyand digital solutions that fit their needs, enabling them to achieveinnovation and competitiveness. A deeply multicultural organization,Capgemini has developed its own way of working, the CollaborativeBusiness Experience™, and draws on Rightshore®, its worldwidedelivery model.

Sogeti is a leading provider of technology and software testing,specializing in Application, Infrastructure and EngineeringServices. Sogeti offers cutting-edge solutions around Testing,Business Intelligence & Analytics, Mobile, Cloud and CyberSecurity. Sogeti brings together more than 23,000 professionals in15 countries and has a strong local presence in over 100 locationsin Europe, USA and India. Sogeti is a wholly-owned subsidiary ofCap Gemini S.A., listed on the Paris Stock Exchange.

Technology

Cwin16 - lyon - agility and salesforce