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TECH CHANGEMarie Samson
TECH CHANGE TRENDS Customer Experience Simple Feedback Gaming Integrated Analytics Automation & AI
GARTNER PROJECT TRENDS
Big Bang approach with predetermined phases over 3 years is done
Agile business approach is being adopted to deliver big change:• Build minimum viable capability*• Expect continuous, fluid change (experiment & learn)
* customer experience project = minimum loveable capability
MARIE SAMSON PRINCIPAL CONSULTANT
WORKSHOP GOALYou leave:
1. Optimistic about change
2. With an Action to take
GIVE CHANGE A CHANCE!Marie Samson
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