TECH CHANGEMarie Samson

TECH CHANGE TRENDS Customer Experience Simple Feedback Gaming Integrated Analytics Automation & AI

GARTNER PROJECT TRENDS

Big Bang approach with predetermined phases over 3 years is done

Agile business approach is being adopted to deliver big change:• Build minimum viable capability*• Expect continuous, fluid change (experiment & learn)

* customer experience project = minimum loveable capability

MARIE SAMSON PRINCIPAL CONSULTANT

WORKSHOP GOALYou leave:

1. Optimistic about change

2. With an Action to take

GIVE CHANGE A CHANCE!Marie Samson