Muhammad AdamE-Mail: m2919715@gmail.com : Mobile: +971-50-2919715

Abu Shagara, King Faisal Street, Sharjah, U.A.E

PROFESSIONAL SUMMARY Exceptionally driven & hard working professional travel agent with more than 4 years’ experience in the travel and tourism

industry with an Internship in Passenger Ground Service Agent. Experienced in providing excellent customer care and ensuring the best travel & accommodation are provided for customers.

I am confident and outgoing, able to build good relations with customers and proven to help as much as possible by arranging tailor made holiday/travel packages for short and long haul destinations. As a self-starting person, I am highly motivated and able to exceed targets and enjoy the challenge of working in a high pressured environment.

I am seeking a new and challenging role within an ambitious and vibrant team that will enable me to make an effective contribution to the business while continuing my own career development.

AREAS OF EXPERTISE Reservation System Radixx

(Flydubai System) GDS Reservations System

(SABRE) UAE Visit Visas Salesforce (Daily Sales

Report)

Oracle Form’s E-Travel (Accounting System)

Geographical Knowledge Customer Service Work well under pressure to

meet targets Team Leadership & Team

Building

Promoting Airline Products Travel & Tour Packaging Quality & Quantity control Communication Skills Technical Skills Queue Management Computer Skills

WORK EXPERIENCESharjah International Airport (SAS) Aug 2015 - Dec 2015

90 hours completed as Passenger Ground Service Agent at Sharjah International Airport with Certification of Internship from Sharjah Aviation Services & Sharaf Aviation Dubai

Flydubai Sharjah (Sales Supervisor) Jan 2015- Present Managing a team of 5 Agents Providing customers with information about flydubai flights, schedules, product, terms & conditions Guiding customers on destinations flydubai operates to Making new bookings, modifying existing bookings on flydubai flights as per request Coordinating with reservation &

agency support to ensure smooth travel for passengers with serious medical conditions Coordinating with reporting manager for operational matter & agent performance Submitting daily sales reports to Retail

Manager by using sales software (Salesforce) Prepare periodic/adhoc reports for use of commercial department. Re-booking passengers affected by flight disruptions or cancellations Daily briefing for staffs on updates

about the product Updating visa Ok To Board message & 3rd party payments verification on Radixx, stamping visa copy as per govt.

regulations Handling U.A.E Visa services (New visas + Handling visa deposit refunds to passengers as per requirements) Collecting cash or other form of payments & properly reporting by using Oracle Form's E-Travel (Accounting

System)Flydubai Ajman (Sales Agent) Dec 2012- Feb 2015

Daily sales report balancing (SALESFORCE.COM). Issuance & reissuance of tickets, visa ok to board and third party payment verification by using Flydubai own system

Radixx Handling UAE Visa services (New visas + Handling refunds for security deposits). Collecting cash or other form of payments & properly reporting by using Oracle Form’s E- Travel (Accounting System)

Sharjah National Travel & Tourism Agency (Senior Ticketing Agent) Aug 2012- Present Got senior ticketing agent post in January 2015. Working at retail counter in Head office and branches in Sharjah/Dubai/Ajman for issuing tickets, refunds, rerouting, date

changes etc. Working on GDS System (SABRE) for issuing tickets & using budget airlines for cheaper flights (Flydubai, Airarabia, etc) Working alternative Fridays in branches Submitting daily sales reports to Supervisor/Retail Manager Updating visa Ok To Board message for Shaheen Air

Collecting cash or other form of payments & properly reporting by using Oracle Form's E-Travel (Accounting System)Air One Travel, Tourism & Cargo, Ajman, U.A.E. (Sales Executive) Jan 2012- Jul 2012

Working as Travel Consultant, using GDS system SABRE & Galileo & issuing tickets with all budget airlines, working as cashier.

EDUCATIONPassenger Ground Service Agent Apr 2015- Jun 2015Sharaf Aviation Services Academy, Dubai, U.A.E.Successfully completed with Internship at Sharjah International Airport with Sharjah Aviation Services (SAS)

Certificate from IATA Montreal for the completion of IATA Passenger Ground Service Agent Certificate from Sharaf Academy for the completion of IATA PGSA Course attested from KHDA U.A.E Certificate from Sharjah Aviation Service & Sharaf Aviation Academy for completing 90 hours Internship at Sharjah

International AirportSABRE Pricing & Ticketing Sep 2012-Sep 2012Emirates Aviation College, Dubai, U.A.E.

Certificate of Achievement from Emirates Aviation College Dubai for attended 4 day course of GDS System SABRE Pricing & Ticketing.

SABRE Basic Course May 2012-May 2012EmQuest, Emirates Group Headquarters, Dubai, U.A.E.

Certificate of Achievement from Emirates Aviation College Dubai for attended 4 day course of GDS System SABRE Basic.IATA/UFTAA Foundation & EBT Course Jul 2011- Sep 2011Skyline University College, Sharjah, U.A.E.

DIPLOMA from IATA Montreal for the completion of IATA/UFTAA Foundation & EBT Course (GALILEO).Bachelor of Commerce (B.Com) Feb 2009- Jan 2011University of Karachi, Karachi, Pakistan.

DEGREE in hand for completing B.Com in the faculty of Business Administration & Commerce with 2nd division.Certified Accountant Technician (CAT) Sep 2007- Jun 2008Al Hilal Education Institute, Sharjah, U.A.E.

T1, T3 & T6 for Financial Accounting completed.Intermediate Commerce I.Com Sep 2005- Jun 2007H.H. Sheikh Rashid Al Makhtoum Pakistan School Dubai, U.A.E.

Higher Secondary School Certificate awarded for completing I.Com (Part I & II) with Grade C.TRAININGS

Salesforce.com training at Flydubai Headquarters Dubai on 04th Sep 2014 for Daily Sales Reporting RADIXX, Flydubai main Reservation System Dec 2012 SABRE Boss 4.5 System (Accounting System) Oracle Form E-Travel (Accounting System) at SNTTA Head office Frequent Flyer Program (OPEN Rewards) by Flydubai training at Flydubai Headquarters Dubai on 13th Oct 2016.

HONORS & AWARDS Character Certificate for well-disciplined, well mannered & excellent behavior in class 11th for the session of 2005-2006 Merit Certificate for participating in Sun & Sand Sports Inter-School Hockey Tournament held on 27-06-2005 under

Lusitanian Hockey Club Appreciation award for contribution as Prefect at All Pakistan Inter-School & Inter-Collegiate Athletics Championship Feb

2006 & Feb 2007 respectively from Consulate General of Pakistan, Dubai School Prefect for year 2006-2007(I.Com Part I & II)

LANGUAGE SKILLSUrdu - Native Language English - Fluent in reading, writing & speakingArabic - Fluent in reading, writing & ability to have conversation Memoni - Fluent in speaking & understanding

PERSONAL INFORMATION Date of birth: 02nd March 1988 - Marital status: Single. Driving License: Valid UAE driving license (Valid till 28th June 2021) - Nationality: Pakistani.

REFERENCES Available upon request