Literacy Services of Wisconsin2013 ANNUAL REPORT

Mikelis Abuls • Benjamin Adashek • Elizabeth Aelion • Sarah Albertson • Diane Andersen • Natasha Anderson • Julie Armour • Katie Arnold • Valeria Aronica • Ernice Austin • Jacob Baker • Vince Banker • Peggy Banks • Jim Barden • Bonnie Barr • Nicholas Bartling • Jody Baxter • Penny Becker • Zachary Bergeron • Joshua Berry • Priya Bhatia • Phil Bilodeau • Rebecca Blemberg • Robin Block • Amber Boardman Martin • Dana Boettcher • Joanne Boisvert • Michelle Bolduc • Lindsay Borton • Christopher Bossert • Todd Brachman • Mary Brenzel-Chavez • Marge Brewer • Bill Bridgeford • William Briesemeister • Jim Bromley • Carol Brown • Ken Buesing • Alex Burojevich • Emily Bussanich • Erin Byrne • Ariel Campos • Tom Carroll • Angel Certeza • Starsky Cheng • Lisa Cichocki • James Ciganek • Linda Ciske • Colleen Clexton • Frank Clines • Jackie Cloud • Chris Colby • Sean Comiskey • Caitlin Connolly • Roberta Connors • Chris Connors • Jan Constable • Roxana Cook • Gary Corbin • John Corcoran • Patrick Crimmings • Mary Dallmann • Steve Danahey • Shannon Davis • Catherine Degner • Frances Delzer • Kathy Depies • Sandra DerHovsepian • Emma Devens • Colleen Devlin • Evelyn Dickmann • Judith Dietz • Molly Dill • Ellen Dizard • Laura Drexler • Michael Duffey • Sandy Duffy • Brenda Dukes • Barbara Dumke • Peg Edquist • LaDawn Edwards • Zack Ellsworth • Robin Engl • Steven Epstein • Suzanne Erinc • Elizabeth Evans • Debbie Fagan • Vicki Farrell • Elizabeth Fay • Dar Fehrman • Deb Fischbach • Joseph Ford • Garry Foy • Mary Frankowski • Barb Franzen • Ken Freitag • Troy Freund • Julie Frey • Henry Friedl • Johanna Fronek • Linda Gamsky • Zoe Ganos • Jennifer Garbarz • Stephanie Garczynski • Carolynn Gellings • Patrick Gleason • Philip Goembel • Katelyn Goll • Kristina Gomez • Cathe Gorski • Beth Gosnell • Cynthia Graham • Dan Graham • Sally Gregg • Jean Haase • Iris Haberberger • Brent Halfwassen • Ellen Halley • Janis Hancock • Joan Hansen • Fredrika Harper • Kimberly Hartzog • Marcia Harvieux • Alexandra Hashem • Kathleen Hassing • Judith Havice • Jonathan Hayssen • Tom Heimann • Pat Herrman • Laura Hersh • Barbara Heuchling • Scott Hill • Sally Hochstein • M. Janet Hogan • Dan Holcomb • Myrna Hollander • Marie Honel Celeste Horvath • Adam Houchens • Kathleen Houghton • David Hyatt • Nancy Ignacio • Nichole Jackson • Phillip Jackson • Michael Jacq • Alexa Jansen • Joan Janus • Sandra Johnson • Karen Johnson-Kamwanga • Mary Jones • Michael Jones • Kristy Jones • Tim Jorgenson • Esha Joshi • Mary Kachoyeanos • Sapandeep Kaleka • Arun Kumar Kanakasabai • Diane Kane • Richard Kane • Larry Kaplin • Emilie Karpiuk • Kendall Karst • Vamsi Kasukurti • Peter Keller • Libby Kelley • Robert Kennedy • Mary Jo Kern • Shawn Kerr • Mary Keyes • Kusum Khanna • Nancy Kiernan • Amy Kilpatrick • Mary Klabunde • Joseph Knasinski • Julie Knox • Kathleen Knudson • Mary Koehler • Susan Koehne • Michael Kolb • Bill Koller • Andrew Kops • Shirley Kraemer • Susan Kremel • Joseph Kremer • Ben Krovitz • Dick Krueger • Ellen Krueger • Kelly Krumsee • Cynthia Kuzminski • Emily Landes • Pam Lardinois • Yvonne Larme • Giles LaRock • George Lawrence • Kevin Layde • Larry Leblanc • Corinna Lee • Jeanne Lehninger • Shirley Lemerond • Greg Leslie • John Liebenstein •

Listed are the names of LSW's volunteer workforce, without whom our success would not be possible.

letter from ourLEADERSHIP

Dear Readers,

In 2013 the need for Literacy Services of Wisconsin’s programs and services remained high. We met the demand for our one-on-one tutoring programs by recruiting, training, and supporting 361 volunteer tutors. Our tutors were matched to 496 students throughout the year to form personalized learning partnerships designed to meet the student’s goals. Literacy Services is so fortunate to have 118 tutors who have tutored with us weekly for four years or more. On behalf of the Board of Directors, I thank you all for your dedication and service.

This year was also marked by change. Executive Director, India McCanse, resigned from Literacy Services mid-year to pursue the next chapter in her career. The Board of Directors thanks India for her four years of leadership and service. While the board of directors led a search for her replacement, Jan Constable served as the Interim Chief Operating Officer. Jan was uniquely qualified to guide the agency as a former board member, retired AT&T executive and current tutor. Thanks to Jan’s leadership, Literacy Services continued to deliver high-quality outcomes for our students and donors. In fact, 2013 was a record-breaking year for GED graduates! Congratulations to our 28 students who successfully passed all five of the exams to receive this important life-changing credential. A true mark of achievement!

Our search for the next executive director concluded in December 2013. We are extremely pleased that our new outstanding leader, Ginger Duiven, will lead us off in 2014. It has been my pleasure to serve as the Board Chair this year. As my term comes to an end, Dave Hanson will step forward as my successor to start us off in 2014. I hope you enjoy reading more about our mission and work in this 2013 annual report.

Cordially,

Kim Metcalf-Kupres2013 Board Chair

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academicPROGRAMS

ONE-ON-ONE Personalized Learning ModelAt Literacy Services our students benefit from individualized instruction. They work in partnership with a tutor matched to their needs and learning goals in every study session.

ADULT BASIC EDUCATION / READING (ABE)Offers a continuum of curricula designed to meet students where they are and accelerate their learning. Our research-based, multisensory phonics instruction focuses on word structure and analysis has been proven to develop reading and spelling skills in students with a variety of learning styles and skills. Our Pre-GED curriculum helps students improve reading comprehension and language skills to prepare them for success prior to transitioning to the GED program.

GENERAL EDUCATIONAL DEVELOPMENT (GED)Offers instruction for students seeking a GED credential. GED students prepare for tests in each of the five subject areas - reading, writing, math, science and social studies.

ENGLISH LANGUAGE LEARNING (ELL)Delivers individualized English language instruction for students from 53 different countries with a curriculum that emphasizes reading, writing, vocabulary development, and experiential learning opportunities to strengthen conversational and “survival English” skills.

WORKFORCE READINESS INITIATIVEEach program incorporates job readiness skill development and computer training designed to prepare students to be successful in the workforce.

28 GED students graduated, earning that important credential needed to access the job market! A new record of success!

Over 90% of ELL students increased their assessment scores in one or more key competencies of speaking, reading, or writing.

Dedicated volunteer tutors contributed their time and talents to deliver 1,300 tutoring sessions equaling 30,000 hours of instruction.

Though the calendar year, Literary Services served 496 students.

programHIGHLIGHTS

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Thet Paing Lynn

English Language Learning

2013 student ofINSPIRATION

Thet Paing Lynn came to the United States from Burma 2 years ago, speaking no English. He and his sister moved to Milwaukee to be with his mother and older sister, who left Burma 4 years ago as refugees. Shortly thereafter, Thet Paing began attending LSW as an English Language Learning student. Since 2011 he has come for tutoring two to three times a week, gradually improving his English skills. However, he really skyrocketed this year! Not only is he making high scores on his reading, writing, and speaking assessments, but he’s able to carry on conversations in English and is working as well. Thet Paing would like to earn his GED and go on to college to become a welder. Hisultimate dream is to travel around the world, which is an experience he feels will be enhanced by his English.

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Maria Chay

2013 student ofINSPIRATIONGED Preparation

Maria was born in a refugee camp in Thailand, where her people had fled to escape the violence of a long-term civil war across the border in Myanmar (Burma). Not a citizen of any country, Maria emigrated to the U.S. as a refugee with her parents and three brothers in 2009. She studied English for two years at Literacy Services of Wisconsin until her language skills were sufficient to transition into LSW’s GED program in April 2012. Maria attended GED classes four days a week, three hours a day while working second shift in a factory to help support her family. In March 2013, she took her final GED test, the one for which she was least confident: writing. Not only did she pass, her score put her in the top 21% of all test takers on the writing test, accomplishing this in her newly learned language! On June 5th, 2013, Maria celebrated the completion of her GED at the annual, city-wide GED commencement held at the U.S. Cellular Arena. She currently works as a medical interpreter and, newly equipped with a GED, is now able to go to school to become a nurse, something she has long considered.

Each GED is a cause for celebration in that it represents for the holder increased possibilities related to employment and schooling that did not exist without it. Maria’s GED, however, signifies something more. The hopes of Karenni refugees in the U.S. and, more specifically, Milwaukee to not only survive but also thrive depend on the ability of members of their younger generation, such as Maria, to step up and begin making connections to the strange place in which they find themselves. It is in multiplying and broadening these connections to the society around them that the hope of peace and prosperity denied to the Karenni people in their homeland may be realized here. In learning English and completing her GED, Maria is paving a way forward for herself, her family, and her people.

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Chris Brust

2013 student ofINSPIRATIONAdult Basic Education

Chris Brust came to Literacy Services to bolster his skills. Despite graduating high school, Chris was not able to read or write proficiently, but he knew his dreams of college-level study would certainly require these abilities. He enrolled at LSW and began to receive intensive phonics instruction in 2009. For several years, Chris worked exclusively with Rob Rasmussen, LSW’s 2013 Tutor of Inspiration, and they faithfully met twice a week to help Chris achieve his goals.No matter the obstacles that stood before him, Chris persisted with his studies, overcoming several tragic losses in his family over the years to accomplish his dream of earning his Associate’s Degree. Additionally, he recently completed his Master Gardener certificate through the UW-Extension system.

Since his completion of the Wilson Reading System© in December 2013, Chris has been considering what studies to pursue next. His drive to achieve is evident in many aspects of his life: he has run 30 marathons on six continents, volunteered at the 2002 Olympics, and interned at both Disney World and Disney’s Magic Kingdom. Chris works nearly full time, but always schedules his work around his classes at LSW. His wonderfully positive energy is contagious, and he spreads cheer throughout the center whenever he is here. His friendly demeanor and outgoing nature have helped many other students feel comfortable and welcome at Literacy Services. Chris offers this advice to fellow students: “Keep striding ahead.”

Rob RasmussenFor more than 16 years, Rob has been dedicated to helping Milwaukee area adults improve their reading and writing skills. After retiring from a management position at a retail distribution center, Rob obtained his teaching license in hopes of working with children. Finding no teaching positions available, Rob decided to volunteer as a tutor at Literacy Services. Over time, Rob proved to be a reliable, flexible tutor who never turned down an opportunity to add another student to his roster. Rob can be found at Literacy Services Monday through Thursday, all morning and well into the afternoon hours, patiently assisting students with their studies. He is one of very few tutors trained in every subprogram offered in ABE, and he is always happy to help out in the ELL or GED programs if he is needed. Rob has helped several students complete all twelve steps of the phonics program, accomplishments which he describes as his favorite part of tutoring. He is known for his extraordinary kindness by his peers, many current and former students, and even a wayward turtle that managed to access LSW’s old location before Rob gave it a lift to a nearby park!

Rob provides enduring support to all LSW students, no matter their academic program, skill levels, or goals, and he does so with compassion and quiet grace. When asked how he continues to give so much of himself to Literacy Services, he says, “The lasting friendships and success stories, seeing people moving on to new activities and goals in their lives, it’s very inspiring.” His level of commitment is an inspiration to us all!

2013 tutor ofINSPIRATION

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communityPARTNERS

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Our second year as an Agency Partner with United Way of Greater Milwaukee was fruitful for Literacy Services. Under the professional oversight of United Way’s amazing team, Literacy Services staff received support, professional development opportunities, and access to resources to deliver even more impact for our community. We thank United Way for help with volunteer recruitment, supply drives, raising funds,and creating awareness of our mission.

Our lasting partnerships with local organizations deliv-ered additional benefits to our students and volunteer tutors. Generous funding and volunteer support from companies like JPMorgan Chase, Johnson Controls, ManpowerGroup, Robert W. Baird, BMO Harris, and We Energies allow us to better prepare our students for success with additional skills training in computer literacy and workforce readiness.

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volunteerTUTORS

Since 1965, Literacy Services has continued to provide a customized approach to education. We serve each student one on one. Yes, each student is matched to tutors who work with them individually week after week. They create a bond built on trust and respect that accelerates learning and retention. The personal relationships between the tutor and one student help to foster confidence, growth, and success within all the individuals we serve.

Our volunteer tutors are as varied as our students. The community within our walls is a lively and diverse mix of all ages, races, and personalities. It is a melting pot of knowledge where tutors report that they learn as much as our students. The unique learning atmosphere welcomes many of our volunteers back, year after year. We are thankful for every hour that our tutors donate to empower others to achieve their goals.

STATEMENTSbalanceSHEET

assets

current assetscash and cash equivalents $ 212,848accounts and pledges receivable $ 108,580prepaid expenses $ 13,091

total current assets $ 334,519

fixed assetsfixed assets $ 84,068less: accumulated depreciation $ (66,480)

net fixed assets $ 17,588

other assetsinvestments $ 616,270cash surrender value of life insurance $ 20,537

total other assets $ 636,807

total assets $ 988,914

liabilities and net assets

current liabilitiesaccounts payable $ 5,408accrued paid time off $ 2,122deferred revenue $ 3,000current portion of capital lease $ 2,303

total current liabilities $ 12,833

non-current liabilitiescapital lease obligation $ 9,444less: current portion of capital lease $ (2,303)

total non-current liabilities $ 7,141

net assetsunrestricted $ 473,763temporarily restricted $ 204,928permanently restricted 290,249

total net assets $ 968,940

total liabilities and net assets $ 988,914

financial

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statement of ACTIVITIESrevenue

individual contributions $ 169,287corporate and foundation contributions $ 347,789United Way - affiliate partnership $ 57,500federal grants $ 43,944special events income $ 15,724 expenses $ (2,326)donated goods and services $ 3,150registration and material fees $ 3,515investment income $ 97,230interest income $ 65other income $ 1,044

total revenue $ 736,922

expensesprogram services $ 480,432management and general $ 85,856fund-raising $ 92,120

total expenses $ 658,408

change in net assets $ 78,514

net assets, end of year $ 968,940

11Audit conducted by Ritz Holman LLP

Year End December 31, 2013

We thank all the financial and in-kind supporters of Literacy Services. Your interest, generosity, and enthusiasm have fueled Literacy Services' important work and kept us moving forward. On the following pages and on our website we acknowledge you for your contributions in 2013. We’ve listened to you, so we are publishing the impressive complete list of supporters online to help keep printing costs down.

Literacy Services is grateful for the support received from many generous companies and foundations.

Jane Bradley Pettit Foundation

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2013 leadORGANIZATIONAL DONORS

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A. O. Smith Foundation, Inc.Albert J. and Flora H. Ellinger FoundationAlvin and Marion Birnschein FoundationAnon Charitable TrustArrupe House Jesuit CommunityAT&T WisconsinAugust G. Mueller TrustBriggs & Stratton CorporationCamille A. Lonstorf TrustCaterpillar FoundationCatholic Financial LifeCharles D. Ortgiesen FoundationCharter FoundationClare M. Peters Charitable TrustCPL Industries, Inc.Davidson and Harley FundDoing Good LLCEdward U. Demmer FoundationElmbrook Rotary FoundationEvan and Marion Helfaer FoundationForest County Potawatomi Community FoundationFour-Four Foundation, Inc.Gene & Ruth Posner Foundation, Inc.George L.N. Meyer Family FoundationHeil Family FoundationHelen Bader FoundationImmanuel Presbyterian ChurchJane Bradley Pettit Foundation

Johnson Controls, Inc.Joseph and Vera Zilber Family FoundationJPMorgan Chase FoundationJulia & David Uihlein Charitable FoundationKolaga Family Charitable TrustKrause Family Foundation, Inc.ManpowerGroupMarlo FoundationMelitta S. Pick Charitable TrustNaomi Strehlow Administrative TrustNicholas Family FoundationNonprofit Management FundNorthwestern Mutual Foundation, Inc.Phyllis and Walter Malzahn Charitable TrustPotawatomi Bingo CasinoR. A. Stevens Family FoundationRalph Evinrude Foundation, Inc.Service Club of MilwaukeeStackner Family FoundationThe Catholic Community FoundationThe Devine Family Foundation, Inc.The Greater Milwaukee Foundation, Inc.TJX Foundation, Inc.U.S. Charitable Gift TrustUnited Way of Greater MilwaukeeWe Energies FoundationWisconsin Technical College System - Adult Education and Family Literacy

2013 leadINDIVIDUAL DONORS

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Anonymous Lynn AdelmanJohn AllenKatie AlmquistLouie & Sue AndrewMichelle BallMichael & Jackie Herd BarberKaren Cantor & Elliot BermanChristopher BockRobert J. BonnerJohn & Sally BreckenridgeJoan BrengelMartha BrownLisa CadotteJames & Judith CallanBruce & Marsha CamittaMary CannonBarbara CarsonDavid & Kelly CisarAlvin & Mary Ann CleekBrian CummingsMichael DavidMeg & Matt DeanHarry & Barbara DrakePaula DuncanMary Alice DunnEric EbenKaren & Matthew EgelhoffCharles & Ryszarda EhemannPatricia EllisLynn & Peter Engel

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Christopher FelixChristine FeuellSusette & Gerald FordLisa FranklinBarbara FuldnerAndrea Roschke & John GaeblerSarveswara Rao & Lakshmi Alivelu GeddamAdam & Carole GlassBryna GoecknerBeth GosnellJason GrahamAnne & Kenneth HallettMarcia Brooks & Edward HammondDavid HansonHaile HenryTerri HerrmannRichard HorsfieldSarah HuckHelen HustonSue JenrichJeffrey JoerresAmy JohnsonDavid & Mary Lee JohnsonHelen JohnstonMatthew & Kathryn KammRichard & Diane KanePatrick & Jane KeilyTed & Mary KellnerJune Kelm

Judi & Gale KlappaRobert & Gail KorbPamela KrogerBenjamin KrovitzWilliam & Christie KruglerCharles & Holly KrullRobert L. T. SmithMary LacyKellie LangElaine Clare LangeJohanna LarsonArt & Nancy LaskinCaroline LaubenheimerDonald & Mary Jo LaydenLarry & Mary LeBlancSally Lewis Robert & Holly LigockiElliot & Eva LipchikGrace LoCocoBenjamin LombardDavid & Madeleine LubarLaura LukasMatthew & Diana LuttmannMichael LynchAnn MacIverMichael MacKayDaniel MadiganJo Ann MahaffeyKeith MardakNanette MarinoGordon & Jean Marshall

Jan & Vince MartinMuriel Marx-HoffmannMelissa MatzIndia McCanseScott & Mary McFaddenWilliam McNamaraRobert MerinoKimberly Metcalf-Kupres & Steven Kupres Paul & Elise MeyerJoyce MielkeDoug & Ginny MillsErik & Carol MoeserEsther MrozekDee MunroeAnn & Tom MurphyWilliam MurrayLeif NesheimJerry & Pamela OkarmaJason & Amy ParryMr. & Mrs. David PelisekJames & Sharon PetrieKahrilynn Phelps OkoroRichard & Suzanne PieperWilliam & Mary PiernotCharles PittelkowIldy & Skip PolinerMary & Arthur PulizosVincent PyskatyMilan & Gordana RacicCharlotte Reed

Jeanne ReichertRichard ReidPhil RodenLenore SchellRobert SchweersMark ShortThomas SmithMichael & Joan SpectorMr. & Mrs. John W. SpludeJason StammThad SteffenBarbara SteinLouis & Barbara StippichRobert & Lynelle SukalichJim & Mindy ThomasAnna TimmsMary TobinMark VachalekCorinthia Van OrsdolMary VandenbergWendy WallaceJames & Lois WaraxMaureen & Bill WarmuthRobert WawrzynMarie WeissElaine WilhelmPaul & Sandy Wysocki

2013 board of DIRECTORS

directors officersKim Metcalf-Kupres, PresidentJohnson Controls

Robert Lawton, President-Elect/SecretaryLawton Retirement Plan Consultants

Mark Short, Past PresidentJ.P. Morgan Chase

Mary Tobin, TreasurerOracle

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Corry Joe Biddle, FUEL Milwaukee

Dr. Patricia Ellis, Marquette University

David Hanson, Reinhart, Boerner, Van Deuren

Grace LoCoco, Experis

Joyce Mielke, Briggs & Stratton (ret.)

John Miller, Rockwell Automation

Kevin Scott, DeWitt, Ross, Stevens

Lenore Schell, DentaQuest

Jason Stamm, BMO Harris

Maureen Warmuth, Community Volunteer

Gwendolyn Washington, Associated Bank

Marie Weiss, Community Volunteer

Sandy Wysocki, Milwaukee Business Journal

Mary Ann Lindberg • Marylou Lindquist • Elliot Lipchik • John Lonsdale • Gary Loos • Linda Lucas • Sarah Macak • Linda Mackay • Greg MacLeod • Lisa Mahan • Don Mallinger • Dorothy Malone • John Manyo • Mary Maresh • Dana Marks • Ellen Maroney • Carlos Marquez-Barrientos • Sue Martin-Steiner • Fred Matestic • Danyelle Matthews • James Mauck • Arielle Mayer • Mary McFadden • Debbie McGregor • Cal McIntyre • Judy McNamara • Dena McPhetres • Binnie Mendoza • David Menees • Michael Mercado • Judy McNamara • Dena McPhetres • Binnie Mendoza • David Menees • Michael Mercado • Judy Miller • Kristin Miller • Sarah Miller • Jane Moga • Laila Mohammad • Kathryn Moldenhauer • Betty Moore • Jeff Moore • Ashley Moore • Altamese Moore • Trent Moore • Linda Moore • Sally Mueller • Nathan Mueller • Andrew Mulbery • Richard Mullings • Mathew Mulvey • Dee Munroe • Thomas Murphy • Patrica Naeger • Ann Nathe • Christiana N'gegba • Mary Nolan • Mary Nold-Klett • Lauralyn Noll • Amy Noor • Karen Nordentoft • Stephanie Norvid • Jessica Obenauf • Tom O'Connor • Bobbie O'Hara-Schmitt • Jennie O'Malley • Bara Omari • Judith Ormond • Bianca Ortiz • Dan Paese • Julie Pahnke • Nancy Pajewski • Thomas Pankowski • Katie Parent • Ellen Parmelee • Hanni Patterson-Smith • Maxime Peeters • Rebecca Pelzek • Rachelle Perotto • Christy Peterson • Allen Pfaff • Joanna Pfahler • Tracey Phalen • Betty Phillips • Rebecca Picard • Bill Piernot • Ilonna Pinion • Julie Piorkowski • Maureen Planey • Cindy Porth • Sally Post • Sandra Priebe • Sophie Ptaschinski • Chad Quates • Anthony Ramirez • Barbara Rand • Rob Rasmussen • Geeta Ravel • Charlotte Reed • Rita Rehlinger • Richard Reid • James Reilly • Lois Remeikis • Corliss Rice • Amy Riesing • Lisa Roe • Cate Roehl • Marie Rohde • Gary Rosenberg • Monica Rynders • Amy Sanchez • Eve Sappenfield • Tracey Sbraggia • Pam Schaar • Jeewon Schally • Nicole Schanen • Ken Schellin • Laura Schnicke • Kalin Schoephoerster • Chris Schultz • Robert Schultz • Matthew Scott • Rozanne Screven • Melissa Sell • M. Serrano • Snehal Shah • JohnShefchik • Leaella Shirley • Vlad Shteyn • Danielle Shuster • Michelle Sisneros • Judy Smith • Jane Somers • Robert Sorrin • David Sortino • Elizabeth Spaulding • Claire Spaulding • Nelson Spencer • Pauline Spencer • Eva Stefanski • Susan Steinkraus • William Stevens • Martha Stoner • Reed Stratton • Kate Strehlow • Marilyn Stuckey • Kirsten Sweet • Darin Swiatkowski • Robert Szymanski • Maria Tagliavia • James Tammen • Jane Tanner • Joseph Taylor • Mai Thao • Tom Thiede • Dan Thiry • Taylor Thomas • Nicole Thomas • Charles Thurnander • Ellen Toshach • Mark Toth • Teresa Truesdale • Patricia Tully • Becky Tupper • Dana Turner • Susie Tweddell • Carolyn Tyler • Fred Waddell • Charlene Wagner • Samuel Wagonner • Diane Wais • DeMar Walker • Stephanie Walstrom • Jim Warax • Lois Warax • Don Waterman • Janel Waters • Susan Watkins • Wendy Watson • Bev Weeden • Gary Weida • Marie Weiss • Sharon Weissenburger • Harold Weitzer • Tanya Werchowski • Barbara Werner • George Weschler • Veronica Wheaton • Bruce Wilson • Alice Wilson • Michael Winnemuller • Sara Wise • Chris Wol • Caroline Woods • Bob Worman • Jim Wright • Richard Yurkowitz • Matthew Ziegler • Special thanks to volunteers listed in bold for five or more years of service. THANK YOU!

Literacy Services of Wisconsin555 N Plankinton Avenue, Milwaukee WI 53203(414) 344-5878

Thank you to Eileen Phillips for sharing her design talents to produce this reportand to Sara Risley, who so kindly donates her skills as a photographer and tutor.