CHAPTER ONE

INTRODUCTION

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1.1 NATURE

AXA Assistance India is a division of the AXA Assistance Group, which subsequently is a part of the AXA Group, a business conglomerate operating in 48 countries and employing over 214,000 people. The AXA Group has an annual turnover exceeding 91 billion Euros.

The AXA Assistance Group is a pioneer in assistance services. We are present in more than 30 countries spread across five continents. We have a workforce exceeding 6,000 globally with a turnover of 883 million Euros (2009 figures).

Our clients have access to a vast pool of knowledge and expertise, thanks to our group's global reach and worldwide network

At AXA Assistance, our objective is to provide personalized and custom-made solutions to each one of our clients & their customers irrespective of their location globally.

AXA Assistance is well recognized & best known for its ability to provide custom-made, value-added products & solutions that can be branded and administered as per the client’s needs.

With AXA Assistance as your assistance service partner, you have access to the world class service & unmatched quality of a true business conglomerate. Your customers, on the other hand, are assured of having access to world-class assistance services 24/7/365.

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1.2 OBJECTIVES OF STUDY

Objectives can be defined as a specific result that a person or system aims to achieve within a

time frame and with available resources.

The main Objectives for taking up this topic are:-

1. To Define the Problem of the Inspection Business as well as to form an effective

planning process in order to study the crux of the problem.

2. To Evaluate the Potential Customers which are available in the Market so that full

advantage can be taken by the company to exploit the available market

3. To Evaluate the Companies who are our biggest Competitors in the Inspection

Business.

4. To Evaluate the problems faced by the Vehicle Inspectors while executing

Inspection in the field.

5. To Study the Equipments which are used in Vehicle Inspection in terms of its usage

as well as the standards which should be kept in mind during the inspection

6. To Find out The latest Technology which are in use in the Vehicle Inspection

Business and also to state out the benefits of using these technology

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1.3 RESEARCH AND METHODOLOGY

Research and Methodology is a way to systematically solve the research problem. It may be understood as a science of studying how research is done scientifically. In it they study the various steps that are generally adopted by a researcher in studying his research problem along with the logic behind them.

It is necessary for the researcher to know only the research method or techniques but also the methodology.

Research is a common parlance a scientific investigation for knowledge. It can be defined as a systematic effort to collect the valuable information. A research can be carried out by different methodologies which have their own pros and cons.

A) Primary Source

It is the original source where information is taken as it is collected originally by the concerned

person or organization. The most popular tool of Primary Source is Questionnaire/ Interview

Schedule which is used to collected Personal Data.

B) Secondary Source

Information collected from other sources is known as Secondary Sources. The tools which are

used for collecting Secondary Information are Magazine, Newspapers, Journals, and TV etc.

Most of the information is directly derived from the main sources which are published by the

Management or Department of a concerned institute or Company.

In this report I have used both Primary as well as Secondary Source of Information to help me, guide me and assist me for the completion of my research work.

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1.4 LIMITATIONS

The major limitations of this project are as given under:-

1. The Data Collected from Secondary Sources may not be accurate as its validity could not be tested properly.

2. Time Constraint was a major drawback in the completion of this report.

3. Another major drawback of this report was of knowledge constraint and an attempt was genuinely made to collect as much data as required for the completion of the report.

4. It may not cover all the relevant points or areas of the topic which has been taken for research.

However Genuine Effort has been made in order to ensure that these drawbacks or limitations does not have a drastic or adverse affect on the results of the study and inject an element of objections in the report.

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CHAPTER TWO

PROFILE OF THE

COMPANY

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AXA Group

AXA Assistance Group

In 1998, two major international assistance providers, UAP and Gesa Assistance merged to form the AXA Assistance Group. 

The AXA Group is a true blue-chip organization that has its command center in Paris. It is the second largest insurer and one of the biggest organizations in the world.

We are into the global assistance business & operate one of the most extensive networks of Alarm Centers with more than 38 sites globally. These Alarm Centers are operational 24 hours a day, 365 days a year, with multilingual & professional staff & are owned by AXA Assistance.

AXA Assistance India

AXA Assistance India Private Limited was established in the year 2009. Our state of the art alarm center in New Delhi is available 24/7/365 to its clients/customers to provide assistance both inside or outside the country.

Besides the traditional services of travel and roadside assistance, AXA Assistance India is able to offer diversified services to fully meet the daily needs of its clientele. It includes lifestyle and concierge services, call center services, health care management and unique assistance products tailored to your needs.

2.2 VALUES

Our Core Values are:-

1. Professional: We ensure highest levels of quality & professionalism in everything we do.2. Advance: We continuously look out for better ways to do things.3. Practical: We are always practical in our approach, even in challenging situations.4. Supportive: We offer support whenever asked for and wherever we think it is desired.5. Reliable:  Our goal is to do things rightly for all our colleagues, our clients and their

customers.

2.3 Leadership - confident & committed

The AXA Assistance India management team is committed to deliver the best possible service to our clients and their customers and does everything possible to ensure that each team member at AXA Assistance India works in that direction.

2.4 CORPORATE AND SOCIAL RESPONSIBILITY

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OF AXA ASSISTANCE

At AXA Assistance, we follow principles and practices that help us carry out our business in a socially responsible manner, ensuring a sustainable growth.

We strictly adhere to AXA’s compliance and ethics guide and if need be, we even refuse to renew contracts with partners whose business practices are not socially & environmentally responsible.

Responsibility towards the Corporate

AXA Assistance’s sustainable growth plan strictly adheres to three main International Labor Organization principles:

1. Total prohibition on child and or forced labor 2. Safe hygienic and healthy working conditions, respecting individuals and collective freedom 3. Exercise non-discrimination/bias staff recruitment & management

Responsibility towards the Society

We not only participate in several group social events every year, but also encourage our staff members to support local charities and community services.We also support many charities both at international and local levels.

Responsibility towards the Environment

We are on a regular lookout for ways to minimize/reduce our carbon footprint and continuously monitor our activities to check their impact on the environment. We have several ongoing initiatives globally, some of which are:

1. Ensure that all the waste paper, cardboard boxes, paper cups, printer cartridges, cans and bottles are sent for recycling

2. Use waste paper made writing pads & opt for sustainable forestry products 3. Install motion sensor technology for lighting and water flushing in toilets 4. Encourage car pooling, and provide secure bicycle racks for cyclists 5. Encourage the use of public transport by our staff & offer season ticket allowances.6. Purchase/Lease fuel efficient automobiles

2.5 PRODUCTS OF AXA ASSISTANCE

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AXA Assistance India offers a broad range of assistance products & services. These products & services are designed to match our clients' core business areas.

Whatever your needs be, our services can be pooled with any other service to provide you with a fitting solution. The branding & administration of our services can be done to reflect your corporate identity and culture.

Whatever products we design, we do it with your customer at the centre. Our aim is to make your customers' life safer, more secure and comparatively less stressful. We are accessible 24/7/365 to your customers irrespective of the services.

1. Motor Assistance

Automobiles have brought a lot of ease to the human society as far as commuting is concerned and slowly are becoming a necessity for everyone. But once they breakdown, it is a nightmare at times & that is when you need a professional breakdown service that can get you back on your trip swiftly & professionally.

 Unfortunately if it is an accident, needless to say you are in a chaotic situation and need an extremely professional service that evaluates the situation and takes immediate measures, thus bringing you complete peace of mind.

AXA Assistance motor assistance service brings to your customers a comprehensive range of breakdown and accident management solutions that can be custom made to meet your requirements in the most efficient manner. These services can be availed even on a pay on use basis.

Products

At AXA Assistance, our comprehensive range of automobile breakdown products is designed to support you in every situation. Moreover these products can be custom-made to meet your specific business necessities. These products can also be availed on a 'pay on use' basis.

a) Automobile Breakdownb) Accident Assistance and Managementc) Immediate notification of lossd) Automobile Claims Managemente) Misfuelling Assistancef) Misplaced Assistanceg) Customer and Prospect Management

Technology

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Our aim is to deliver a quick and capable service to your customers. One of the ways we achieve this is by using most advanced state of the art technology.

a. Job- dispatch technology – Sending case request  directly to the towing operatorsb. Computer mapping technology – Tracking the most appropriate/nearest providerc. SMS updates - Updating customer using text message in real-timed. Pre-authorization of repair coste. Incident location tracking using mobile phone technologyf. Voice & Telephone integration technology

Network

Our provider network

a. We have a direct access to over 2,700 professional and authorized service providersb. In India we have master agreements with top regional/local service providersc. Managed by network managers & coordinators across the countryd. Local service providers ensure quick response and good knowledge of the area

covered e. Our dedicated motorcycle network uses specialist repairers wherever possiblef. Additional networks specialize in replacement vehicle, hotel, taxi etc.g. Disability, health and safety regulations compliance networkh. Moreover we have access to a commercial vehicle network, various replacement

vehicle suppliers, locksmiths and tyre specialists

How does it benefit our clients?

We are able to negotiate lower repair costs without compromising on service quality, thanks to our buying power. Lower repair costs benefit our insurer clients from reduced claims’ cost & in turn leads to cheaper, more attractive premium for their customers.

On the other hand our network providers get increased volumes of work from our clients backed by quick settlement of their payment using electronic invoicing.

2. Travel Assistance

Travel in today’s world is inevitable and for many it brings joy, but at times it brings in lots of troubles and emergency situations that require a professional, efficient & prompt resolution, irrespective of the location & nature of the incident.

With its superior quality travel assistance products including medical/non medical assistance to the claims management, AXA Assistance undoubtedly is one of the most capable & leading assistance providers globally. With our access to the support and global resources of the AXA Group we are able to provide an efficient, customer focused and commercially viable service.

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Our worldwide presence and commitment to bring in world class service to your customers eventually reaffirms your commitment to offer them a trip with complete peace of mind and a helping hand accessible to them 24/7/365.

Claims Management

You can outsource the travel claims handling and management to AXA Assistance with total confidence and we assure a professional & hassle free administration of the claims & a good experience for your claimants.

Our claims management services can be white-labeled and handled in line with the terms & conditions of your product. Furthermore, based on our agreement we can also handle & process the claims paperwork & issue cheques on your behalf.

Few of the many services that we offer under our claims management program are

a) Data security – Our New Delhi alarm centre is PCI compliant which means total security to your database

b) Fraudulent claims management – We have a built-in capacity to identify fraudulent claims

c) Complaint management – We ensure quick resolution of any travel claim related complaints

Medical Assistance

Our Medical Assistance cover is specially designed keeping in mind every class of travelers, including the ones visiting remote & hostile locations.  This cover caters efficiently to the needs of insurers, tour operators, corporate travel suppliers, and specialist travel agents.

Our 24/7 multilingual alarm centre located in New Delhi and across 38 locations globally, handles every case compassionately, promptly and efficiently. We are always prepared to take up challenging & critical situations irrespective of their location.  We successfully manage close to about 4,000 global transportations annually.

Our insurance background gives us the expertise to handle the most critical medical assistance cases efficiently. It also brings us a fair understanding of medical costs across different parts of the world, which helps us in negotiating and correcting the claims cost, leading to cost containment for the insurer. We are able to deliver considerable reductions to the cost of medical treatment consistently, thanks to the range of our preferred providers network globally.

a. Remote location medical & expatriate support

For companies operating in hostile locations with negligible medical facilities, Emergency Medical Care unit at AXA Assistance not only plays a vital role in managing cases on the

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ground, but also devising a health strategy for these organisations on a global platform to support their operations.

b. Medical assessment

AXA Assistance using its technology & trained medical staff support can help your customers with preexisting medical conditions asses their fitness level for the trip and advise them consequently. Evaluation of these risks well in advance & communication to the travelers help insurers with reduced claims payout

c. Emergency medical evacuation

AXA Assistance executes close to 30 emergency evacuations every year. Our advanced evacuation strategy is designed to meet any challenge globally including those involving hostile & isolated locations. 

Our international offices are well connected and manage every case in real-time with total control. Our multilingual staffs operate closely with local medical facilities, thus monitoring the suitability of treatment being carried out and also arrange for emergency evacuation and/or repatriation as and when it is required. 

d. Emergency / medical repatriation

At AXA Assistance we hold the capability to arrange for repatriation from any location globally. Our repatriation services range from basic nurse-escorted repatriations, to critical intensive-care repatriations using air ambulances.

e. Crisis management

At AXA Assistance, we take every situation very seriously and apply an efficient approach to resolve it. Being prepared for such situations is also a critical part of our strategy and hence crisis management drills are practiced regularly at AXA Assistance India and worldwide. Our crisis management skills and measures were successfully tested by some of the unfortunate catastrophes worldwide resulting in saving priceless human lives.

AXA Assistance has received many international honors for its efficient & prompt actions in such demanding situations. Our role in managing some of the deadliest global health issues like the tsunami catastrophe, and the recent swine flu not only makes us proud but also brings us & our clients a lot of confidence in our capabilities.The 2008 Beijing Olympics advance contingency plan was conceptualized & managed by AXA Assistance, just another milestone reaffirming our capability.

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f. Travel assistance and concierge services

Your customers can call our 24/7/365 Alarm Centres anywhere in the globe and seek practical help with their travel emergency.

g. Travel advice

Giving realistic & practical advice to our clients & their customers globally is one of the many things we do in an extremely professional and proactive manner. Be it a leisure trip or business trip, a pre travel or post travel advice, we ensure we give the latest & realistic information.

Technology

Our aim is to deliver a quick and capable service to your customers. One of the ways we achieve this is by using most advanced state of the art technology.

a. Computer mapping technology – Tracking the most appropriate/nearest  providerb. SMS updates  - Updating customer using text message in real-timec. Voice & telephone integration technology

3. Health Assistance

When it comes to health-related customer care, AXA Assistance is the industry leader.  We not only understand and deal with the individual needs of our clients and their customers, but also strive to deliver quality services that bridge the minutest gap between our clients & their customers.

Whether it’s about running patient compliance programs, gathering medical information or providing health information and product support, we are at our best and can even custom make our services to suit your requirements.

Customer Centered Products

a) State of the art alarm centre (24/7/365)When your customers call AXA Assistance’s 24 hour alarm centre we answer them in your business name and while we communicate with them, it is strictly on your stationary. 

Administration of healthcare and medical assistance is a time consuming task. AXA Assistance efficiently helps your business focus on other important activities by taking over the entire administration aspect of dealing with your claimants and providing them with valuable information related to medical and healthcare.

b) Common health informationWhenever your customers need practical guidance and information on any health-related issue, they have an access to our 24 hour Alarm Centre. Our widespread in-house information bank having detailed & most recent health resources supports our expert executives in providing your customers with the desired

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information. Besides the common health information our qualified, trained & experienced healthcare professionals can provide specific assistance related to childcare and elderly care.

c) Pre-travel instructionWe live in a rapidly changing world where latest, exact & truthful information about the overseas destination before the commencement and during travel is very critical. At AXA Assistance, our alarm centre is updated with the most recent changes taking place globally on a real time basis. Yours customers can call our Alarm centre and seek information on their planned destination in advance:

Health related information VaccinationsLocal PharmacistsMedical facilitiesLatest health issuesCurrency & visa informationEmbassy & consulate details

Many times you will find your customers traveling to regions under natural and/or political instability.  They can access our alarm centre and seek the most truthful and latest information about their destination.

Second Medical Opinion

The overall goal of this program is to offer your beneficiaries access to the expertise of top medical specialists in the U.S. &/or India for any condition in which there is a question about the best course of evaluation or treatment.

This may be because the advanced resources needed to address a complex medical problem are not available locally or simply because the customer or his insurance company would like confirmation of the management of a more common medical condition.

Information needed for activation- Complete patient data form consisting of provisional diagnosis (including complete  physical examination, history, etc), Complete summary of course of illness and treatment to date, List of all lab tests and results including pathology/biopsy reports etc.

Technology

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Our aim is to deliver a quick and capable service to your customers. One of the ways we achieve this is by using most advanced state of the art technology

a. Computer mapping technology – Tracking the most appropriate/nearest  providerb. SMS updates  - Updating customer using text message in real-timec. Voice & Telephone integration technologyd. Dedicated customer relationship management support with provision to generate

custom-made reports e. Fully automated case management system capturing every data along with time

details, useful for audits

4. Lifestyle Assistance

AXA Assistance is able to offer superior custom-made concierge/lifestyle services that are becoming very popular globally.  Our extremely advanced concierge/lifestyle services are designed to help your customers maintain a balance between their professional and personal life and fulfill their dreams. 

Whether it is about sourcing tickets for a event, booking a table in a specialty restaurant, delivering gifts or flowers, finding emergency childcare, health information about a specific location or planning a vacation, our trained concierge executives spend lot of time finding the best solution for you.

Your customer can choose from a host of services that can be white labeled and offered on your behalf. Our lifestyle/Concierge services can be custom made as per your requirement & will help you retain your customers. Some of the key industries enjoying our services are:

 Insurance companies Credit and affinity card companies Banks Membership Organizations Mobile phone companies Other luxury brands

Our exclusive lifestyle/concierge services are recognized globally and carry high perceived value. They are specially designed to offer you with a strong differentiator in a competitive market that considerably enhances your brand value.

5. Security Assistance

In order to help organizations and governments manage the health and safety of their global workforce and customers, AXA Assistance has partnered with iJET which is one of the world's leading independent security and risk management consultancy firms.

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AXA Assistance iJET partnership is able to build on the comprehensive experience and the global expertise to provide a range of services for clients operating in complex or sensitive environments.

The core offering of this partnership is devising and implementing effective solutions to our clients’ complex operating issues, often in some of the most hostile areas of the world, enabling them to work more securely and confidently. Our primary focus is to provide national governments, multinational corporations and international peace and security agencies operating in hostile or sensitive environments with protective security services, risk security services etc.

Global organizations face ever increasing risks to their markets, personnel and supply chains. Our core business of devising and implementing effective solutions to our clients complex security issues, enable them to work more securely and confidently, even in the most hazardous situations. AXA Assistance, iJET risk management is a trusted partner of commercial organizations and governments around the world, providing top class strategic and operational support by assisting clients identify and mitigate operational risks.  Through the application of logical and systematic risk assessment methodologies, we help clients establish a comprehensive risk management program.

2.6 SERVICE DELIVERY

AXA Assistance services are by far of international standard that not only help you enhance your brand value but also to attain your customers' loyalty. Undoubtedly your customers are just as vital to us as they are to you.

At AXA Assistance we follow three core attitudes in everything that we do at any given point in time and at any location globally. Our aim is to be Attentive, Available and Reliable

We can offer white labeling to our service using our very own brand Inter Partner Assistance, thus giving your customers an entry to AXA Assistance's global network with your brand as the face of it.

2.7 PEOPLE

We firmly believe that work and fun can co-exist brilliantly. Therefore at AXA Assistance India it is all about work hard, play harder! Our people bring moments of joy to our clients and their customers every single day and therefore we strongly believe that these people who offer these world class services to the clients and their customers should also have fun while doing so.

We leave no stone unturned to ensure that at AXA Assistance people are able to explore their potential and their life here is full of joy and happiness.

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CHAPTER THREE

ANALYSIS AND INTERPRETATION

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3.1 To Define the Problem of the Inspection Business as well as to form an effective planning process in order to study the crux of the problem.

Analysis

Before doing or beginning with any sort of research or analysis, One must always try to determine the degree or nature or problem in hand which will be the base for the research.

It is impossible to do any sort of research or analysis until or unless we define the main source of the problem of a particular activity or operation for which the operation has been undertaken.

The problem in hand should be defined in short and simple way so that it summarizes the whole project or report on one line so that it will be easy for anyone to understand the problem with full efficiency and effectiveness.

Thus the problem of inspection business of Axa Assistance Indian can be defined as:-

“To Make Vehicle Inspection Faster, Cheaper and Better”

Fig 3.1 The Main Aspects of our Problem

1. Faster

The first main problem of this research is to find out the ways how can we make Vehicle Inspection faster. The report of the inspection takes a lot of time to prepare at almost most of the times as the Inspection is done manually without the help of any machines. Therefore the time

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Cheaper BetterFaster

taken for inspecting one vehicle is huge and atmost takes a whole day just to make an inspection report of one vehicle.

Hence In this study I will try to find the ways by which the problem of maintaining pace in inspection can be modified so that Vehicle Inspection can be executed at a faster rate. The full analysis of various aspects related to speed will be also taken into consideration.

2. Cheaper

Next we will try to look through this study is that how can we control the cost incurred by the organization on field inspection at a lower rate.

As there is no particular place or location where inspection can be executed hence the inspectors have to move from one place to another in order to do inspection of the vehicles. It is a heavy burden on the part of the organization as the organization has to incur huge transportation cost for moving the inspectors from one place to another and hence these factors should also be kept in check.

Also new tools have to be ascertained so that the Inspection business can have more precision as well as the consumers do not feel the burden of excessive cost in this process.

Therefore in this study I will try to analysis the ways by which cost incurred by the organizations as well as by the consumers can be controlled so that the inspection business can be executed effectively and efficiently.

3. Better

Next is to make the existing operations of Vehicle Operations of Axa Assistance India better than the current scenario in order to attract more consumers towards our organization and it can only be done if we successfully implement the above two points effectively and efficiently and only then we can make it better.

Also to make it better in operation new technologies will also be check which is being used in vehicle inspection worldwide.

For conducting a better analysis, it is necessary to prepare a project plan in order to devote proper time on different aspects of Vehicle inspection in order to get optimum results as well as to make it effective and efficient in operations.

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Fig 3.2 Project Plan

Further the project plan can be divided into number of days which will be taken for Completing a particular task as given below

S.No Project on Vehicle Inspection Start Date Duration End Date1 Define The Problem 1st July 2015 3 Days 3rd July 20152 Size of the Market 6th July 2015 5 Days 10th July 20153 Competitive Analysis 13th July 2015 5 Days 17th July 20154 Study of Field Inspection Operations 20th July 2015 5 Days 24th July 20155 Study on Inspection Tools 27th July 2015 3 Days 29th July 20156 Study on Latest Technology of Inspection Tools30th July 2015 3 Days 3rd Aug 20157 Preparation of Project Report 4th Aug 2015 3 Days 6th Aug 2015

Table 3.1 Project Plan

Firstly, The Problem of the study will be defined. It is necessary to define the problem of the analysis in the view of doing a research as it will act as base or objective for which steps will be taken in order to reach or achieve the objectives derived effectively and efficiently.

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1234567

Secondly, Size of the Market will be estimated. As we know consumers are one of the important part or aspects for any business organization hence it is necessary to evaluate the prospective consumers who will purchase our product so that necessary plans and policies can be framed in order to attract those potential consumers towards our product. For these necessary steps will be taken in order to assess the number and type of consumers which are there in the market.

Thirdly, The Competitors will be determined who are dealing in the Inspection Business. As for an effective analysis we have to look upon the strengths and weaknesses of our competitors so that we can take some idea of how to deal with various activities in the Vehicle Inspection Process by referring to their operations of the business organization and so that necessary plans and policies can be formulated by the company in order to use it in our favour more precisely.

Fourthly, Field Inspection Operations have to be evaluated. It is really important on our part to evaluate the operations which is taking place in the field in order to assess the problems faced by the field inspectors if any while executing the inspection in the field so that effective measures and actions can be taken to rectify it.

Fifthly, Inspection Tools which is used currently will be evaluated in order to extract the benefits which the Inspectors get while using them in Inspection Business as well as to find the out the hindrances of those tools.

Sixthly, To determine the new technologies which are there in the market which can assist the Inspection business to be more effective and efficient so that Inspection can be done at a fast rate with less cost.

Last but not least is to prepare a report containing all the aspects which is mentioned above.

INTERPRETATION

Hence it is really important on to define the project of the analysis undertaken by us as it work as a base for which different studies as well as research can be executed in order to get optimum results for our study as well as it can work as catalyst which will be effective to solve the problems of the business organization in the current as well as in the future scenarios.

Hence it is important on our part to begin any analysis by defining the main crux of the problem so that we can take it as objective to complete our analysis effectively and efficiently

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3.2To Evaluate the Potential Customers which are available in the Market

so that full advantage can be taken by the company to exploit the

available market

ANALYSIS

Market is a place or a platform where the seller establishes contact with the buyer in order to sell

his/her product to them.

It is very necessary on the part of any organization to evaluate its concerned market effectively

and efficiently in order to ensure that concrete plans and policies are formulated in order to

attract the prospective customers in the market.

Marketing Department of AXA Assistance India asked me to do an analysis of the market from

the reports given by them in order to know the prospective customers. However it should be

noted that no minute detail of the report given by AXA Assistance India will be disclosed due to

the Contract of Confidentiality signed by me with the company.

After analyzing the report thoroughly, I found out that one of the most important and prospective

customers of AXA Assistance India were the Motor Vehicle Dealers who dealt in the purchase

and sell of Second Hand Motor vehicles.

Second Hand Motor Vehicles generally require inspection in order to ensure that vehicles are

fully effective and efficient.

Hence it is necessary on the part of the Company to approach these Motor Vehicle Dealers by

offering them various schemes and packages so that the second hand dealers do their vehicle

inspection with the company.

Second Prospective Customers of AXA Assistance India were those Individuals who belonged to

Lower Middle Class. Although no major reasons were given in the report but it can be assumed

that there were several factors that affected their decision of purchasing a Motor Vehicle of any

degree.

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The head of the Lower Middle Class family have lots of responsibility as they are bound to save

some amount for future uncertainties, invest some amount of money in their child’s education,

some amount of money for their child’s marriage and lots of other factors that influence their

decision

Hence for them buying a car or a bike is a big financial decision and in order to ensure that they

are buying the right car, they would certainly inspect the car which they want to buy so that in

order to ensure to insure the car which they are buying can be part of their lives for a longer

period of time.

INTERPRETATION

Hence from the analysis above we can say that the company should implement effective plans

and policies so that they can attract a large no of dealers towards their business organization and

also they should make some packages in order to attract the Lower Middle Class Community so

that they have an image of the company and buy the package offered by the company.

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3.3 To Evaluate the Companies who are our biggest Competitors in the

Inspection Business.

ANALYSIS

Sometimes in order to improve the overall efficiency and effectiveness of an activity undertaken

by the company, it is necessary for them to effectively evaluate what their counter parts are

doing in the same operation/activity so that an idea can be generated of how we can do the same

activity as well as how we can approach our prospective consumers more effectively and

efficiently.

In order to excel in the Vehicle Inspection Operations, it was necessary on my part to evaluate

our main competitors in this field both in and outside India so that and effective plan can be

formulated to approach the market and reap up the benefits available.

I believe that it is important on the part of any organization to effectively evaluate their

consumers so that we can try to formulate plans and policies in such a way which will help the

company to perform better.

After looking at different Inspection Companies in and outside India Worldwide, I have

shortlisted 4 companies which I believe are good in what they do, that is executing their plans

effectively and efficiently in Vehicle Inspection Operations. The Companies shortlisted are as

follows:-

1. AutoInspekt

2. Dekra

3. Carvana

4. 19 miles

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1. Auto Inspekt

Owner: - Auto Mart India (AMI)

Process of their Operation

1. They need the name, address and phone number of the seller along with the Make and Model of car.

2. They contact the seller to let him know that you have retained their services and that their nearest inspector will be calling him/her shortly to arrange a convenient time to inspect the car.

3. When the completed report is ready, they send you an e-mail to let you know that you can view it on their web site.

4. They also provide a phone number for you to call them if you have any questions. 5. The whole thing is usually accomplished in 24 hours. Their detailed reports cover an

extensive amount of information, digital photos & pricing guidance.

Key Locations of their Operations

AutoInspekt are majorly concentrated on Southern Part of India namely in Bangalore, Calicut,

Chennai, Coimbatore, Hyderabad, Kotyam, Madurai, Trichur, Trichy, Trivandram,Vijaywada

and Polachy.

Also they are located in Mumbai, New Delhi, Navi Mumbai, Gurgaon, Kolkata and Pune.

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Steps to avail their Services

1. Inspection Schedule

In AutoInspekt after payment is made for the Inspection, the Representative of AutoInspekt will

call the concerned Individual in order to schedule the Inspection of the Vehicle according to the

convenience of the consumer. For Instance if the consumer’s wants to do the inspection of his

vehicle near his office then the Representative of AutoInspekt will conduct the Inspection near

the consumer’s office.

2. Physical Inspection

Their specially trained inspectors will visit on scheduled time and register all technical information about the car including the make, model, series, fuel type, trim and accessories. They ascertain the presence of keys and documentation, the condition of the tyres, etc.

3. Download the Report

An exhaustive report is issued consisting of crucial details like overall rating of the car, guidance on health of the components, non-accidental vehicles, number of owners, vehicle registration, price guide, document details and vehicle images.

Fig 3.3 AutoInspekt Inspection Process

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Schemes and Policies

1. Plans and Pricinga) Basic Plan- Rs1200 per Report b) Silver Plan- Rs25000 per Monthc) Gold Plan- Rs40000 per Month (Popular)d) Platinum Plan- Rs60000 per Month

2. Mobile App

They take all the requests for Car Inspection through their Mobile App but in order to use their application, you need to register yourself first with AutoInspekt.

Without any registration, no one can use the App effectively and efficiently and for registration the user has to submit a certain amount of fee

3. 24 Hours Response Time

One of the major aspects of AutoInspekt is that they have a habit of responding to the consumer

query or inspection request within a day’s time. They believe in executing their operations

swiftly and effectively.

Limitations

The major drawback or demerit of AutoInspekt is that they have not specified the method at

which different plans have been formulated. Moreover they are more operational in Southern

Part of India and as a result they do not have any sort of market or consumer base in rest of

India.

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2. Carvana

Owner: - DriveTime

Schemes Offered1. Worry Free Guarantee

A bumper-to-bumper “Worry Free” Guarantee for 100 days, or for 4,189 miles, whichever expires first.

The main reason for this type of scheme is that consumers drive on average 41.89 miles per day. The duration of customerscoverage should actually match the amount of miles customers drive.

2. 7 Days No Questions Asked Money Back Guarantee

This guarantee will give the consumers the ability to return the vehicle to Carvana and terminate theirr contract, for any reason, within 7 days of purchase.

How It Works?

a) Consumers alert Carvana prior to 5pm EST on the 7th calendar day after purchase;b) Consumers make the Vehicle available for pick-up by a Carvana representative at a

pre-determined time and location the following business day;c) The Vehicle is free of all liens and encumbrances other than the lien created by this

retail installment contract;d) The Vehicle is in the same condition you received it except for reasonable wear and

tear and any mechanical problem that becomes evident after delivery that was not caused by the consumer;

e) The Consumer have not driven it more than 400 miles;f) The Vehicle is without damage or having been in an accident;g)  If the Vehicle is driven more than 400 miles, at Carvana’s election, Consumers will

pay $1.00 for each mile the Vehicle was driven over 400 miles. If consumer return the vehicle and had traded in a vehicle to Carvana, they will return consumer’s trade to consumer only after consumer paid all fees required for the return of the Vehicle. Required fees may not be paid by personal check. Required fees will be deducted from consumer’s down payment refund. If the consumer paid your down payment via ACH transaction, Carvana will pay the consumer and/or return consumer’s trade in by the earlier of (a) when consumer provide evidence that the ACH transaction has cleared, or (b) 15 business days after consumer’s purchase of the Vehicle. So long as

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you meet all conditions for return of the Vehicle outlined above, Carvana will not report this account to the credit bureaus.

3. Free Experian Autocheck Vehicle History Report

Carvana want their customers to have full transparency into the history of their vehicles, and have partnered with Experian and their leading AutoCheck vehicle history report to provide this information free to their customers.

4. Free Oil Change

Carvana also change out their consumer’s vehicle’s oil and check all the fluids as an important aspect of their inspection.

5. Owner’s Manual

Carvana also provides an owner’s manual to their customers so that they the consumer’s are able to use all the features which are available inside the car.

Policies Used 1. 150 Point Inspection

Carvana put each vehicle through a 150-point inspection so that you can be 100% confident in the quality and safety of your vehicle. This inspection includes everything from tread depth of tires to thickness of brake pads to exterior paint quality to Bluetooth compatibility.

2. No Accidents

Carvana does not sell cars that have been in a reported accident, have frame or structural damage, or possess any sign of collision or metal work.

3. Premium Detail

Carvana spend more than $250 so that your car is looking as good as new. They do all the maintenance activities like washing the car, painting the car, waxing the car etc.

4. Shockwave File

Carvana also provides their consumers a pictorial animation in which they show and provide details about each and every corner of the car and moreover they provide additional information if there are any dents in the car.

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Inspection Reporta) Photos

They provide photos of each and every part of the car so that along with the details, the consumer can also check the well-being of the car through photographs and can make a judgment whether the car is in top condition or not.

b) Ratings and Reviews

With the help of Edmunds.com they provide each a car specific rating on the basis of performance, comfort, interior, reliability and the fun to drive.

After assessing all the factors mentioned above they provide a final rating which is the average of all the parameters which is taken under consideration.

c) Build My Deal

Carvana also provides a scheme in which the customers can pay for their car in installments so that the consumers do not have any financial burden to pay for their dream car. The scheme is created considering the type of car brought and the Income of the consumer.

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3. Dekra Expert

Owner:- Dekra Se

Dekra Expert is one of the leading Vehicle Inspection Companies in the whole Great Britain area

and has the potential to conduct Vehicle Inspection almost anywhere.

They also provide the customers with multiple inspection plans which enables the Consumers a

lot of oprtion to choose from. These plans are designed in such a way so that it covers almost all

the vehicles which are there on the road.

The type of Inspections which they provide are as follows:-

a) Comprehensive Vehicle Inspection

It is ideal for those people who are thinking about purchasing a second hand car (pre-purchase), or for those people who have recently purchased a used vehicle (post-purchase). As well as carrying out a full mechanical check on the vehicle, the comprehensive vehicle inspection also offers a full body check, for those people who prefer a professional opinion on the vehicle's bodywork and overall cosmetic appearance.

The comprehensive vehicle inspection includes:

a) A full inspection, checking up to 206 items on the vehicleb) Bodywork Checkc) Road Testd) Car Data Check (pre-purchase inspections only)

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b) Van Inspection

They also provide Inspection of Second hand Vans where the expert point out whether the Van is

properly functional or not.

With a 156-point vehicle and vehicle data check, their vehicle inspection engineers will point out any areas of immediate concern to the individual and will provide the individual with a full report for future reference.

The van inspection includes:

A) A thorough inspection of the vehicle, checking up to 156 itemsB) Road TestC) Vehicle Data Check (pre-purchase inspections only)

c) Peace of Mind Inspection

It is designed for those people who are thinking of buying or have recently purchased a second

hand vehicle and are happy with the cosmetics of the vehicle such as the interior and paintwork,

but need assurance that the mechanics of the vehicle are in good order.

The peace of mind vehicle inspection includes:

A) A thorough vehicle inspection, checking up to 155 items on the vehicleB) Road TestC) Car Data Check (pre-purchase inspections only)

d) High Performance Vehicle Inspection

It is ideal for those people who are thinking about purchasing a second hand high performance

car (pre-purchase), or for those who have recently purchased a used high performance vehicle

(post-purchase).

As well as carrying out a full mechanical check on the vehicle, they also offer a full body check

and electrical components check for people who would prefer a professional opinion on the

vehicle's overall cosmetic appearance and advanced functionality.

The high performance vehicle inspection includes:

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a) A full inspection, checking up to 234 items on the vehicleb) Bodywork Checkc) Road Testd) Car Data Check (pre-purchase inspections only)

Engineer Report

They also provide Engine report services in order to assess the vehicle for:-

a) Unit/Components Mechanical Failure Reportb) Accident Damage-related Reportc) Dispute or Arbitration-related Report

a) Unit/Components Mechanical Failure Report

This service is suitable if you require a qualified engineer to assess specific mechanical, body, systems or electrical problems and provide an independent engineers report .

b) Accident Damage-related Report

Post-accident vehicle inspections can be used to assess accident damage repairs to examine the competence of work undertaken, quality of the repair and vehicle condition.

c) Dispute or Arbitration-related Report

Should you need an inspection to assist in the resolution of a repair dispute with a manufacturer, service provider, Warranty Company, insurer or repairer, who has either refused or failed to address your concerns to your satisfaction, an engineer can compile an independent engineers report.

HPI Check

They also provide HPI Check. It is really important as through HPI Check, it tells the consumer

whether the car you are looking to buy is either:-

a) Registered by the Police as stolen - HPI identifies around 30 stolen vehicles a dayb) Recorded by an insurance company as written off - 4 in every 100 vehicles HPI

checks has been written offc) Owned by a finance company because of outstanding finance - 1 in 4 vehicles

checked with HPI has outstanding financed) At risk of being sold illegally (i.e, hire/fleet car, forecourt demonstrator)e) Subject to any mileage discrepancies which could indicate it has been clocked - 8% of

vehicles checked with HPI has a mileage discrepancy

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4. 19 Miles

Owner:- Prashan Aggarwal

They are one of the leading companies who deal in Second hand Cars in India. They not only

deal in Second hand cars but also are extensively involved in the business of car inspection.

They give a rigorous detail of the whole car effectively and efficiently and order to specify the

functions of each area of the car, they have divided the whole car into several specific areas such

as:-

a) Car Information

Here they give information about the car where they specify the variant, km run, year of

manufacturing, fuel type as well as pictures of the car.

b) Exterior Area

Here they specify the rear, bonnet, paint, fender, trunk, view mirrors , front door etc. where they

state whether the cars parts are in proper shape or not and according to that they give rating in

Yes or No and if necessary they also give remark about the feature of the car if required.

c) Interior

Here they give information about the front seats, rear seats, floors, cupboards etc where they

state whether the interiors of the cars are in proper shape or not and according to that rating is

provided.

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d) Functional

Here they give information the music system, A/C compressor, power antenna, headlight etc

where they state whether the car is properly functioning or not and according to that rating is

provided.

e) Tires Wheels and Brakes

Here they give information about the hand brake, mechanical brake, rear tire, front tire, tire

pressure etc in order to state whether the braking system of car is in top shape or not.

f) Engine and Mechanical

Here they give information about the functioning of the engine of the car where they state

whether the engines of the car are in top shape or not and according to that rating is provided to

the engine of the car.

g) Underbody and Suspension

Here they give information about tie rods, shocks, ball joints etc where they state whether the

suspension of the car is functioning properly or not and according to that rating is provided to the

suspension of the car.

h) Transmission and Test Drive

Here they give details about the test drive undertook by the Inspectors in order to state whether

the car is running properly or not and according to that rating is provided to the car.

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INTERPRETATION

By effectively evaluating the competitors which are there in the Vehicle Inspection Business, We

AXA Assistance India can take some idea of how we can run our operations more effectively

and efficiently so that we can attract more consumers on our side and hence build a strong

consumer base in the market which will enable us to reap the profits for a longer period of time.

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3.4 To evaluate the problems faced by the Vehicle Inspectors while

executing Inspection in the field.

ANALYSIS

Any operation which is being executed by the individuals or groups or even by an organization

do not have any immunity from the problems which persists in the organization despite the fact,

if the work has been done with full dedication and precision as

“No work or activity in this world is 100% full proof”

Similarly the Inspection business of AXA Assistance is also bounded by many problems due to

which the Vehicle Inspection couldn’t be done with that much precision.

The five days in which I was asked to visit the field to oversee the operations exposed lot of

problems and hindrances which has affected the Vehicle Inspection Business of AXA Assistance

India.

There were 3 major problems which was affecting the operations of Vehicle Inspection at a

large extent. They were as follows:-

1. First, as the operations were executed in the open, it was subjected to many external

factors such as traffic, rain etc. Rain did played a big factor as during my tenure of field

visit, it was raining heavily throughout Delhi NCR which caused huge problems in

executing the Vehicle Inspection Process as only 3 cars were inspected effectively and

efficiently during the first 3 days due to heavy downpour.

Here the Question may arise why rain played a huge factor in Vehicle Inspection

Process?

The answer is simple as the vehicle or car in this case had to be inspected thoroughly

where each part of the car had to be inspected from interior to exterior, from top to

bottom etc. Although Inspection can be properly executed in almost all parts of the car

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but Inspection in the engine area can’t be executed as there was a high risk that the

engine might get damaged due to excess rain water.

Hence it was decided by the Inspectors that it is better to not to inspect the car in order to

protect the car from any damage.

2. Second problem which was faced by the inspectors was lack of space where they could

execute the inspection. As the location where I visited was fully jammed packed with

cars as there were lots of dealers of second hand vehicles who kept their vehicles one

after another at both sides of the roads.

It was very difficult on the part of Vehicle Inspectors to do the Vehicle Inspection

thoroughly as they didn’t find proper space to do the inspection effectively and

efficiently.

Moreover the Inspection usually take place on the main road and therefore the Inspectors

had to face the challenge of countering the moving traffic as at most of the times the

Inspection was disrupted due to moving traffic.

Space plays a really huge factor as along with the Inspection, Pictures have to be clicked

of the whole car by the Inspectors which they submit it along with the report which is

later on provided that to the prospective customers who are willing to buy that vehicle.

And hence space plays a huge factor as it becomes to click photographs in case adequate

space is not there.

3. Third issue which is faced by the Inspectors is that they have to do inspection of vehicles

at different parts of Delhi in a single day of work. This problem arises due to the

availability of lack of individuals who possess technical knowledge about the Insoection

Process.

The Inspectors which are presently employed with the company had to inspect vehicles at

different zones in Delhi during a single day.

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For Instance, The Inspectors who have inspected the car in Karol Bagh in the morning is

subjected to inspect another car in the Mukherjee Nagar area.

It not only creates burden on inspectors but also creates burden on the company as they

had to incur cost of transporting inspectors from one location to another every single day

which was not at all economical.

Fig 3.3 Problem of Inspectors while Executing Vehicle Inspections

INTERPRETATION

Hence it is really important on the part of the management of the company to address the

problems which is faced by the inspectors effectively and efficiently so that necessary steps can

be taken and plans and policies can be formulated so that the Inspectors get all the necessary

tools and equipments as well as the support from the top management which enable them to

work effectively and efficiently towards the goal of conduction proper vehicle inspection.

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3.5To Study the Equipments which are used in Vehicle Inspection in terms

of its usage as well as the standards which should be kept in mind

during the Inspection.

ANALYSIS

During the tenure of my internship, I was asked by my mentor to do some analysis on the

Inspection devices used by the Inspectors while executing the process of vehicle inspection.

The company majorly used 3 types of devices for vehicle inspection namely:-

1. Tread Depth Gauge

2. A/C Thermometer

3. Mechanical Stethoscope

They asked me to analyze these devices properly and write the steps of how to use these devices

properly as well to determine the demerits attached to its usage.

Fig 3.4 Inspection Tools

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1. Tread Depth Gauge

Definition

It refers to the device which is used by the vehicle inspection inspectors to measure the grip of

the tyres of a particular vehicle. It helps the Inspectors as well as the Company to know the grip

strength of a particular tyre of a car according to which guarantee offer would be given on that.

Steps

1. Confirm which measuring scale you are using. Some tread depth gauges measure in 32nds of an inch, while others measure in both 32nds of an inch and millimeters.

2. Push the tread depth gauge against a hard, flat surface to confirm it "zeros out" when fully compressed.

3. Push the measuring scale into the gauge as far as it will go.4. Place the probe into the center of a circumferential tire groove and push down on the

gauge's base.5. Do not place the probe on the molded tread wear indicators or on any raised surfaces of

the tread design.6. Carefully remove gauge by holding its barrel (without touching the probe) and confirm

the tread depth reading.7. Place the probe into additional locations around the central circumferential tire groove at

least 15 inches apart and repeat.8. Place the probe into the inner and outer circumferential grooves and repeat.9. Average all readings.10.Identify the percentage of tire wear by confirming the tire's original/new tread depth in its

specs compared to the remaining tread depth just measured.

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Standard of Measurement

1. In case the grip of the tyre is above 5mm then it is considered that the tyre is in top condition.

2. In case the grip of the tyre is in the range of 3mm-5mm then it is considered that the tyre is in average state.

3. In case the grip of the tyre is below 3mm then it is considered that the tyre is in poor state.

Limitations

The Tread Depth gauge which is being used by the Inspectors might have wrong measurements and hence the device should be properly checked first before using it in the Inspection process.

2. A/C Thermometer

Definition

It refers to an equipment used by the inspectors during the inspection of motor vehicle in order to the temperature of the Air Conditioner which is installed in car in order to know whether the A/C is working or not or whether it requires servicing or not.

Steps

1. Put the needle of the A/C thermometer inside the A/C of the car2. Start the engine of the car in order to start the A/C of the car.3. Close all the doors of the car in order to ensure that A/C of the car works properly.4. Carefully notice the fluctuation of the readings of the thermometer.5. Let the thermometer stop at a point where it does not fluctutate anymore6. Note down the reading at the point where fluctuation has stopped.7. Shut Down the engine of the car.

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Standard of Measurement

1. In case the temperature of the Air Conditioner is between 7oC-12oC then it is considered that the A/C is in really good condition.

2. In case the temperature of the A/C is below 7oC and above 12oC then it should be considered that the A/C is not working properly and it requires servicing.

Limitations

It only gives temperature readings of the front of the car as it is unable to give readings of A/C temperature of the whole car. Moreover it should be kept in mind that A/C used by the Inspectors should be of good quality and should not have any technical defect.

3. Mechanical Stethoscope

Definition

Mechanical Stethoscope is somewhat similar to the normal stethoscope used by the doctors where the latter used it to check the heart of the human beings wheras the former used to check the heart of the car that is the engine where the chest piece is replaced by a screwdriver.

Steps

1. Clean off the earpieces before placing the stethoscope into your ears, especially if others share it or you seldom use it.

2. Place the Stethoscope in your ears.3. Hold the screwdriver carefully and place it to that part of the car which you thing is

suitable for hearing the sound of the engine4. Listen to the noise/sound of the engine carefully.5. Carefully note down your readings into your observation chart.

Standard of Measurement

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1. It check whether the Car’s engine is making a normal sound or not.2. If it is making a normal sound then it is assumed that the car is in good shape. 3. If it is making unpleasant sound then the car requires some tune up or servicing.

Limitations

Although The Mechanical Stethoscope is useful in telling whether the car is in good shape or not but the main problem with it is that it can tell the problem but it can’t locate it. Moreover the device may not work due to sounds made on external environment if the ear plugs are not of high quality.

INTERPRETATION

Hence after Analyzing the Inspection Devices, I can state that these devices play a really important part on the overall inspection process of the company and hence it should be kept in operation in order to get valuable results.

However these devices are also not immune from any problem or limitation and hence it is the job of the Inspector as well as the company to acknowledge these threats so that they can rectify it in earlier stage and can use it more effectively and efficiently.

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3.6 To Find out The latest Technology which are in use in the Vehicle

Inspection Business and also to state out the benefits of using these

technology

ANALYSIS

Technologies are used in our daily life more often as for everything we require technology

whether for texting someone message or calling someone or even for our entertainment we

require technology and thus I can state that technologies have become an integral part of our life.

We human beings try to update ourselves with the changes taking place in the technology, For

Instance in the early 2000 Nokia 2100 series mobile phones were in fashion now Apple I Phone

Series has taken its place where every year new version of I Phones are launched.

Hence in the Inspection Business also it is necessary on the part of the management to update

their way of doing vehicle inspection in the fields so that the operation can run smoothly woth

full efficiency and effectiveness.

For these I have analyzed 3 new tools of Vehicle Inspection which are not operational in India

but are a major part of Vehicle Inspection World Wide. They are:-

1. Quick Check System

It helps to do the whole inspection at a much lesser time.

2. Code Link

It helps to conduct a full diagnostic check of the vehicle.

3. Quick Tread

It helps to check the grip and depth of the vehicle which is subjected for inspection

By using these, the inspectors can do the inspection faster, with more precision as well as at a cheaper cost which will bring a huge amount of benefits for the whole organization.

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1. Quick Check System

It is one of the most innovative tools which is being used in car inspection as it guarantees to do full inspection of the car in a much lesser time where it tries to evaluate the car in terms of

a) Wheel Alignment

It specifies to use Bar Code Reader in order to get information about the car, Quick Grip Adapters to measure the Grip of the tyres, Hawkeye Elite Cameras to measure the dimensions of the car more effectively and efficiently.

b) Stopping Check

It provides a real life evaluation of a vehicle stopping capability. The brake tester measures the timing, force and balance of the brake system and presents results on an easy-to-understand printout

c) Battery HealthIt conducts test measures a battery’s ability to carry electric current in about20 seconds! The battery test uses patented technology from Midtronics, the industry leader in battery management, to give a quick, accurate evaluation of battery performance

d) PrintoutsIt provides printouts for the whole evaluation to the consumer as well as to the technician. Consumer can use these printouts for the convenience that the inspection has taken place with full efficiency and also they can decide whether to buy the car or not.

Technician can use this printout in order to determine whether there is any scope for any improvement in the inspection process.

e) Tools for Shop ManagersUsing work management tools, shop managers can track Quick Check statistics and generate reports according to their own convenience so that they can see these reports effectively and efficiently in the present as well as in the future scenario.

f) High Return on InvestmentIt provides high return on Investment for the company as the inspection can be done in the companies garage within a given time limit and reports can be generated and can be submitted to the consumers which not only enhances their satisfaction but also builds a good image of the company in the minds of these consumers which leads to increase turnover for the company.

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2. Code Link

Code link is that instrument which is used for the Inspection that assists in the overall diagnostic check of the Motor vehicle. It provides a simple an integrated an integrated solution and it is considered as the new last step in Alignment Service.

The Company should intend to buy this device due to following reason:-

a) Simple an affordable

It automatically identifies candidate vehicles also it Incorporates reset steps into the alignment. Moreover it uses aligner screen to display instructions. It comes standard with system. It costs for expensive diagnostic scan tools and it updates automatically with system

b) Finishes the Job Right

No other reset tool matches CodeLink's patented and is integrated with the alignment procedure. It also Guarantees precision with exact steering system sensor thresholds and reduces errors that result in customer comebacks

Advantages

Simple instructions are shown on aligner screen. Only one tool is required for inspection.It has Wireless communication with aligner. It resets SAS and other related sensors and also gives alignment printouts document reset.

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3. Quick Tread

It is device which is used in the Inspection for measuring the depth as well as the grip of the tyres of the motor vehicle. Quick Tread measures tread depth, analyze the data on-site and instantly display results on your Quick Check™ console.

Quick Tread operation does not require an internet connection and there are no recurring monthly charges.

Advantages

- Eliminate trips around vehicle- Capture accurate tread info on all vehicle traffic- No technician needed to determine tread depth

Features

I) It builds in accuracy as it eliminates human error and guesswork.

II) It has point Cloud Measurement Technology

It measures a two inch tyre segment and has 280,000 data points. It generates 3-D graphics of customer’s tyres.

III) It has durable design

It has Powder-coated stainless steel construction to resist corrosion and possess Self-cleaning air knife. It also Possess Mechanical shutter protects sensors and completely sealed sensor housing protects electronic components

IV) Customizable Printouts

It has Multiple Printout Options as well as displays six measurements per tire

V) Inferior Tread Depth Measurement Methods

VI) Tyre Wear and Wheel Alignment.

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INTERPRETATION

Thus from the analysis given up it can be assumed that the equipments which was subjected to the analysis are beneficial to the overall efficiency in the operations of Inspection Business of Vehicles and hence it is advisable to the concerned company to purchased these machineries as early as possible in order to bring overall efficiency and effectiveness in the Inspection Business.

However it is also advised to the concerned company to keep in check the cost of the machines with the benefits as and if the company finds out that the benefits from acquiring the machines is far less than its cost than it is highly advisable to the company to not to purchase these machines as it may have adverse effect on the company.

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CHAPTER FOUR

CONCLUSION AND

RECOMMENDATION

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4.1 CONCLUSIONS

I will conclude this report by stating that Inspection Business of Vehicles has a huge role to play in the upcoming market and AXA Assistance India should try to implement effective plans and policies so that they can reap the opportunities available in this field.

Moreover in order to maintain efficiency and effectiveness following factors should be reviewed:-

a) First and Foremost AXA Assistance should make attractive plans and schemes so that they can attract more and more consumers especially the dealers who deal in Second hand Cars business as mostly inspections are conducted in second hand cars only. Moreover the interest of the individuals of middle income group should be kept in mind too.

b) Effectiveness of the tools used in inspection should be checked from time to time so that the inspectors can use these tools more precisely and correctly as there is chances that the machines might be in fault or might not work properly.

c) Competitors Operations has been evaluated to some extent and according the results of the analysis has been interpreted so that it benefits the inspection process of AXA Assistance India effectively and efficiently.

d) Problems of the Inspectors should be addressed effectively and efficiently so that the Inspectors get the motivation as well as the license to give their hundred percent in their respective work.

e) The New tools or machines mentioned in this report should be included in the overall inspection operations as it will give the company an edge of completing the inspection process for faster and with more efficiency.

f) Last but not least proper planning was done on how to approach different aspects of inspections and for that proper time was given so that all the aspects of inspection business can be assessed with full efficiency and effectiveness and also to assist in making a good and authenticate report.

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4.2 RECOMMENDATIONSHence after doing a full analysis on this project I would recommend the following points be

taken care of so that whoever uses this data can use it effectively and efficiently without any

issues and problems.

a) Précised Research should be done before defining the problem of the study as the

definition of the problem states the entire crux or the soul on which the research has

to be done hence it is important to do the research properly so that we can define the

problem more accurately.

b) Tools which are used in the inspection should be of good quality so that operation of

vehicle inspection can be executed properly.

c) It is difficult to assume the competitors operations fully hence it is recommended that

whatever information is collected through the analysis of competitors operations

should be used keeping in mind that it might accurate to certain degree.

d) Cost of New Inspection Devices should be checked so that the benefit is more than its

expenses and it will help the company to conduct their inspections more effectively

and efficiently.

e) Size of the Market should be assessed effectively and efficiently so that proper plans

can be formulated in order to attract prospective customers towards the company.

f) Garages should be installed in order to cope up with the problem of space which is

faced during the execution of Vehicle Inspections Operations in the field.

g) Last but not least the problems of the inspectors should be addressed so that effective

measures can be taken in order to solve so that the inspections can work according to

their capability.

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BIBLIOGRAPHY

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BIBLIOGRAPHY

Websites:-

“Evaluation your Car”, Autoinspekt.com, 29 May 2015

“Carvana is the first 360 online car”, Carvana.com, 26 April 2015

Dekra.com, 15 June 2015

19miles.com, 30 June 2015

“Hunter Engineering Testing Equipments”, Hunter.com, 18 May 2015

Axa-assistance.in, 1 Jul 2015

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