Pa u l i ne J a ne A F ra nc i s coSharjah, UAEpaulinefrancisco@yahoo.com Cell: 0565080304Entry- Level Customer Service ExecutiveOnline Coordinator (3 years)

Career Objective

To be a part of an organization where I can fully utilize my professional experience and contribute to its growth and at the same time exposing myself to challenges and advancement while I continuously acquire new knowledge and skills.

Profile

Holding a Certificate in Human Resource Management. Worked in Tourism and Banking industry. Resourceful, initiative and can work with minimum supervision, goal oriented, team player and reliable

Key SkillsOffice Skills:

Office ManagementCustomer ExecutiveFront Desk Reception

Spreadsheets/ReportsOnline CoordinatorDepartment Support

ProcurementCustomer Service Relation

Computer Skills:

MS WordMS Excel

MS OutlookMS PowerPoint

Professional Experience

Magenta L.L.C Seafood Company – Dubai UAE 2015-2016

Customer Service Executive and Online CoordinatorQuickly became a well rounded employee known for “can-do” attitude and flexibility. Ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Costumer Service Executive

Attend All sales calls for ORDER.FISH at 24/7 Collect and record maximum data base regarding customers (Email,Mobile No, and

Location) Record all after sales communications with each and every orders without making any

disturbance to customer Receive, direct and relay telephone messages and fax messages to proper channel.

Maintain the general filing system and file all correspondence. Respond to customers inquiries. Handling complaints from the customers.

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Online Coordinator

Communicate with the customers for their correct requirements Coordinate all orders correctly with Production and Stores Coordinate with logistic team for successful deliveries. Conduct market study and making reports

Al Rais Travel And Shipping Agency – Dubai UAE 2013-2015

Receptionist, HR/Admin AssistantHandled multifaceted clerical tasks (e.g., data entry, filing, records management) as the assistant to the Admin Officer. Quickly became a well rounded employee known for “can-do” attitude and flexibility. Ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Receptionist

Perform administrative / clerical works. Entertains guests both local and foreigners. Attend to their needs, answers queries

and directing them to whom they have an appointment with. Make necessary preperation for meetings. Sending important documents to GCC countries. Receive, direct and relay telephone messages and fax messages to proper channel. Maintain the general filing system and file all correspondence. Respond to public inquiries. Handling complaints from the customers.

HR/Admin Assistant

Prepares communications as necessary Sends documents thru email and fax concerning office administration Calls and schedules the applicants’ pre-employment exams and interview. Prepares the exams of the applicants. Coordinate the repair and maintenance of office eqiupment.

Purchaser of Consumables Prepares and places reordering of office consumables. Maintain an adequate inventory of office supplies.

Genpact Bank - Muntinlupa City Philippines 2011-2012

Customer Service Representative

Assists clients in checking their account’s current balance, debits and other transactions. Selling the company’s product. Ensures that transactions made by clients are accurate. Accepts personalized designs for client’s checking accounts. Orders additional checking account booklets on behalf of the clients. Helps clients update their banking account details through a step-by-step instruction over

the phone. Receives request for disabling lost or stolen credit cards and ATM cards. Orders replacement of lost or stolen credit cards and ATM cards. Sending orders to the customers. Enables cards for overseas use.

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Education

Highest Educational AttainmentLevel : CollegeField of Study : B.S Information TechnologyInstitute : AMA College

Relevant TrainingSeptember 5, 2014 – October 24, 2014Blue Ocean AcademyCHRMP ( Certified Human Resource Management Professional )

Personal Particulars

Marital Status : SingleDate of Birth : 19 March 1991Gender : FemaleNationality : FilipinoVisa Type : Employment Language : Tagalog – (Speak, Read, Write) Mother Tongue

English – (Speak, Read, Write)Notice Period : Immediate

I HEREBY CERTIFY that the aforementioned information is true to the best of my knowledge

PAULINE JANE A FRANCISCOApplicant

(signed)

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