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7/28/2019 Quel modle d'externalisation dans votre entreprise - www.metrecarre.ma
1/20
Ijtifrg 6>?6
G`vmri``gag`t
dg trovome_uge aidegdgxtgr`oemsotmi` do`svitrg g`trgprmsg 9
7/28/2019 Quel modle d'externalisation dans votre entreprise - www.metrecarre.ma
2/20
7/28/2019 Quel modle d'externalisation dans votre entreprise - www.metrecarre.ma
3/20
Ziaaomrg
^roafueg 4
G`sgmc`gag`ts jes dg etudg 7
Atbidieicmg dg etudg
:. ^rijgssus dg ji`trojtuoemsotmi` ?:
4. Fmeo` gt pgrspgjtmvgs ?7
Ji`jeusmi` ?3
G`vmri``gag`t dg trovome- _uge aideg dgxtgr`oemsotmi` do`s vitrg g`trgprmsg 9 :
7/28/2019 Quel modle d'externalisation dans votre entreprise - www.metrecarre.ma
4/204
^roafueg
Do`s u` ji`tgxtg ji`iamqug dmljmeg gt dg prgssmi`
ji`sto`tg sur eo aotrmsg dgs jits, egs dmrgjtmi`s
c`roegs du sgjtgur prmv jiaag du sgjtgur pufemj
rgagttg`t prmidmqugag`t ou jur dg egurs rstgxmi`s
egxtgr`oemsotmi` dg tiut iu portmg dgs sgrvmjgs ems
eg`vmri``gag`t dg trovome. Gllgt dg aidg iu
aiuvgag`t dg li`d 9 Tg`do`jg eojjerotmi` iu ou
ji`tromrg rm`tgr`oemsotmi` 9 Jgeo li`jtmi``g-t-me 9 _uge
gst eg fi` aideg gt jiaag`t fmg` lomrg 9 Egs Dmrgjtgurs
dg eMaaifmemgr, dg eG`vmri``gag`t dg Trovome iu dgs
Zgrvmjgs C`roux sm`tgrricg`t.
^iur rpi`drg jgs qugstmi`s, eOVZGC gt Dgeimttg i`t
eo`j u`g g`qutg gxjeusmvg sur egxtgr`oemsotmi` dgs
li`jtmi`s dg eg`vmri``gag`t dg trovome. Geeg jiuvrg egs
sgrvmjgs c`roux gt maaifmemgrs ; cgstmi` maaifmemrg,
sgrvmjgs oux ftmag`ts gt sgrvmjgs oux ijjupo`ts.
Eg tgrag gxtgr`oemsotmi` gst utmems jiaau`ag`t
piur jiuvrmr dmllrg`ts ji`jgpts. M`mtmoegag`t, jgst
u` drmv du ait o`ceoms iutsiurjm`c qum gsteiprotmi` dg tro`slgrt du` fmg` iu du` sgrvmjg du`g
g`trgprmsg vgrs u`g sijmt tmgrjg oppgeg prgstotomrg.
Jgttg iprotmi` sojjiapoc`g iu `i` du` tro`slgrt
dgs gllgjtmls ottojbs eo li`jtmi`. Do`s u`g ojjgptmi`
peus eorcg, egxtgr`oemsotmi` pgut trg d`mg jiaag
eutmemsotmi` dg prgstotomrgs gxtrmgurs piur roemsgr u`g
iu peusmgurs ojtmvmts du`g irco`msotmi` ?.
M`mtmg oux Gtots-W`ms gt ropmdgag`t pripocg vgrs
eGuripg vmo eg Viyouag-W`m, egxtgr`oemsotmi` dgs
sgrvmjgs c`roux gt maaifmemgrs dfutg do`s egs
o``gs 2> por dgs prgstotmi`s m`dmvmdugeegs pirto`tprm`jmpoegag`t sur eg `gttiyocg, eg cordmg``ocg,
eg`trgtmg` dgs gspojgs vgrts gt eo rgstourotmi`.
Egs o``gs => vimg`t eoppormtmi` dg prgstotomrgs
auetmtgjb`mqugs illro`t eo jiafm`omsi` dg sgrvmjgs
lomfeg gt lirtg tgjb`mjmt sur eo aom`tg`o`jg dgs
qumpgag`ts dg cgstmi` dgs stumdgs gt dgs rsgoux do`s
egs ftmag`ts.
Ou dfut dgs o``gs 6>>>, eg Lojmemty Ao`ocgag`t
opporot, `iuvgou aideg dgxtgr`oemsotmi` dg
eg`sgafeg dgs sgrvmjgs ouprs du` prgstotomrg u`mqug
qum pmeitg dgs sius-tromto`ts.
G` dmx o`s, eg aorjb sgst ropmdgag`t dvgeipp gt
dgagurg g`jirg g` pegm`g vieutmi` ; ji`jg`trotmi`
dgs ojtgurs, `iuvgoux g`tro`ts, dmvgrsmjotmi`,
ceifoemsotmi` ^iur outo`t, eg Lojmemty Ao`ocgag`t
rgstg ji`lri`t dg lirtgs m`tgrricotmi`s g` Lro`jg
gt dimt rpi`drg dgs jrmtmqugs rjurrg`tgs qug `ius
tg`tgri`s difkgjtmvgr do`s jgttg tudg.
Egs rsuetots dg eg`qutg pgragttg`t dg ;
lomrg etot dgs emgux dgs d mllrg`ts aidegs
dirco`msotmi` ams g` peojg ou sgm` dgs
g`trgprmsgs g` Lro`jg piur crgr egs sgrvmjgs ems
eg`vmri``gag`t dg trovome 8
drgssgr u` po`iroaodgs cro`ds ojtgurs du aorjb
gt dg egurs illrgs dg sgrvmjgs 8
voeugr egs ovo`tocgs gt egs m`ji`v`mg`ts dgs
aidgs dgxtgr`oemsotmi` 8
portocgr egs rgtiurs dgxprmg`jg, egs russmtgs iu
egs jbgjs, du pim`t dg vug dgs di``gurs dirdrgs
jiaag dgs prgstotomrgs 8
dcocgr egs tg`do`jgs du aorjb gt egs
pgrspgjtmvgs dvieutmi`g`vmsocgs por egs di``gurs
dirdrgs jiurt iu aiyg` tgrag.
EOVZGC gt
Dgeimttg rgagrjmg`t
jboegurgusgag`t egs
g`trgprmsgs qum i`t
portmjmp jgttg g`qutg,
gt tiut portmjuemrgag`t
egs pgrsi``gs rg`ji`trgs
g` g`trgtmg` piur egur
dmspi`mfmemt gt egur
taimc`ocg.
(?)Cumdg dgs fi``gs protmqugs sur egxtgr`oemsotmi` dg eg`vmri``gag`t dg trovome, OVZGC 6>?6
7/28/2019 Quel modle d'externalisation dans votre entreprise - www.metrecarre.ma
5/20G`vmri``gag`t dg trovome- _uge aideg dgxtgr`oemsotmi` do`s vitrg g`trgprmsg 9 7
G`sgmc`gag`ts jes dg etudg
* LA ; Lojmemty Ao`ocgag`t
?.Eg aorjb dg egxtgr`oemsotmi` dgs sgrvmjgs ems eg`vmri``gag`t dg trovome gst u` aorjb aoturg.
Zur eo poegttg dgs vm`ct prm`jmpoux sgrvmjgs crs por egs Dmrgjtgurs dg eG`vmri``gag`t dg Trovome, eg toux aiyg`
dgxtgr`oemsotmi` sevg
7/28/2019 Quel modle d'externalisation dans votre entreprise - www.metrecarre.ma
6/20>>
7>> 5 7 >>>
> 5 7>>
Vportmtmi` du po`ge prgstotomrgs g` li`jtmi` dg e'gllgjtml
(`iafrg dg jieeofirotgurs)
>% ?>% 6>% :>% 4>% %7>%
Eg qutg o lomt eifkgt du` qugstmi``omrg g` emc`g ams eo d mspismtmi` dgs odbrg`ts
dg eOVZGC, di``gurs dirdrgs gt prgstotomrgs dg sgrvmjgs, dg kumeegt sgptgafrg 6>?6.
Geeg o t roemsg sur eo fosg du` po`ge dg rpi`sgs dg 6:> di``gurs dirdrgs gt dg
:> prgstotomrgs agafrgs ossijms.
G` poroeeeg, u`g trg`tom`g dg`trgtmg`s quoemtotmls i`t t roemss pripirtmi`
qumvoeg`tg ovgj dg cro`ds utmemsotgurs gt dgs prgstotomrgs, rgprsg`totmls dgs dmllrg`ts
sgjtgurs dojtmvmt gt aidegs gxmsto`ts.
Eg po`ge dgs g`trgprmsgs oyo`t rpi`du eg`qutg sg rportmt jiaag sumt ;
^iur egs di``gurs dirdrgs ;
^iur egs prgstotomrgs ;
Atbidieicmg dg etudg
Egs rsuetots dg eg`qutg
si`t strujturs g`
4 portmgs ;
Gtot dgs emgux
Daorjbg
dgxtgr`oemsotmi`
^rijgssus dg
ji`trojtuoemsotmi`
Fmeo` gt pgrspgjtmvgs
6 >>> gt peus
7>> 5 6 >>>
5 7>>
Vportmtmi` du po`ge di``gurs d'irdrgs
g` li`jtmi` dg e'gllgjtml (`iafrg dg jieeofirotgurs)
>% ?>% 6>% :>% 4>% 7>%
Vportmtmi` du po`ge prgstotomrgs g` li`jtmi` dg eo prsg`jg
cicropbmqug
M`tgr`otmi`oeg
@otmi`oeg
Vcmi`oeg
:6%
77%
?:%
Vportmtmi` du po`ge di``gurs d'irdrgs
por sgjtgur d'ojtmvmt
Zgrvmjgs
M`dustrmg
Fo`qug/Ossuro`jgs
Odam`mstrotmi` pufemqug
Cro`dg dmstrmfutmi`
Jiaagrjg
:6%
62%?3%
=%
4%
?>%
7/28/2019 Quel modle d'externalisation dans votre entreprise - www.metrecarre.ma
7/20G`vmri``gag`t dg trovome- _uge aideg dgxtgr`oemsotmi` do`s vitrg g`trgprmsg 9 3
?. Gtot dgs emgux
Eo Lro`jg gst u` aorjb aoturg g` tgrags
dgxtgr`oemsotmi` dgs prgstotmi`s dg eg`vmri``gag`t dg
trovome. Egs ojtgurs pripiso`t jg typg dg sgrvmjgs m`tcrs
si`t prsg`ts dgpums egs o``gs => gt em`tcroemt dgs
cro`ds criupgs lro`oms lomt oukiurdbum oppge dgs
prgstotomrgs piur crgr tiut iu portmg du potrmaim`g gt
dgs sgrvmjgs maaifmemgrs.
G` Lro`jg, egs g`trgprmsgs i`t ji`sojr g` 6>??
prs dg ?>2 ameemords dguris dg dpg`sgs emgs
eg`vmri``gag`t dg trovome6.
Jg fudcgt rgprsg`tg g` aiyg``g < % du jbmllrg
dollomrgs du`g g`trgprmsg, jg qum jirrgspi`d
lrqugaag`t ou sgji`d pistg dg jborcgs dgrrmrg eo
aossg soeormoeg.
Eg rgjiurs egxtgr`oemsotmi` gt eo `oturg dgs sgrvmjgs
qug egs g`trgprmsgs jbimsmssg`t dg ji`gr u` prgstotomrg
sumvg`t dg `iafrgux aidegs. Zm jgrtom`gs sijmts
jbimsmssg`t dodiptgr u` aideg u`mqug auetmsmtg gt auetm-poys, doutrgs, g` rgvo`jbg, ji`sgrvg`t u`g opprijbg
eijoeg por eit. Jg ji`stot `ius o oag`s mdg`tmgr jm`q
cro`ds aidegs irco`msotmi``ges g` vmcugur jbgz egs
di``gurs dirdrgs. Jgs aidegs di``g`t u`g m`dmjotmi`
sur egs cro`ds sjbaos irco`msotmi``ges jbimsms por egs
utmemsotgurs. Jgux-jm si`t g`sumtg odopts oux spjmjmts
dg eg`trgprmsg.
Egxtgr`oemsotmi` por ojtmvmt ;me `g socmt pos
strmjtgag`t poregr du` aideg dg LA pumsqume socmt
dg ji`gr u`g ojtmvmt spjmqug u` prgstotomrg di`t
jgst eg jur dg atmgr.
Eg auetmtgjb`mqug ;me dsmc`g u` aideg do`s
egquge u` aag iprotgur gst rgspi`sofeg dgs
prgstotmi`s dgxpeimtotmi` dgs ftmag`ts ; aom`tg`o`jg
tgjb`mqug, trovoux, cgstmi` dgs `grcmgs gt ji`tregs
rcegag`tomrgs.
Eg auetmsgrvmjg ;me dsmc`g u` aideg do`s egquge
u` aag iprotgur gst rgspi`sofeg du` g`sgafeg
dg prgstotmi`s dg sgrvmjgs dgstm`gs oux ijjupo`ts ;
eojjugme dgs vmsmtgurs, eg sto`dord tepbi`mqug, eo
priprgt, eo rgstourotmi`, eo sjurmt, eg jiurrmgr, eo
rgpricropbmg, gtj.
Eg Titoe LA iu LA m`tcr:;me dsmc`g u` aideg
do`s egquge u` aag iprotgur jiuvrg egs prgstotmi`s
dg auetmtgjb`mqug gt dg auetmsgrvmjg. Do`s eg Titoe LA,
eg pmeitocg pgut trg peus iu aim`s gxtgr`oems.
Eg Ceifoe LA ;me dsmc`g u` aideg dg Titoe LAjiuvro`t u` g`sgafeg dg smtgs rportms sur peusmgurs
poys. Eg ji`trot gst c`roegag`t `cijm piur u`
g`sgafeg cicropbmqug.
Trodmtmi``geegag`t jiapis du`g auetmtudg dojtgurs
spjmoemss, eg aorjb dg eo liur`mturg dg prgstotmi`s emgs
eg`vmri``gag`t dg trovome sgst ji`siemd jgs dgr`mrgs
o``gs outiur dg sijmts dg`vgrcurg `otmi`oeg gt
m`tgr`otmi`oeg jopofegs dg pripisgr u` vg`tome trs
tg`du dg prgstotmi`s.
Jgttg poegttg dgxpgrtmsgs, siuvg`t eimc`gs dg egur
jur dg atmgr dirmcm`g, mapemqug eo amsg g` peojg
dg portg`ormots ovgj dgs sius-tromto`ts spjmoemss piur
bi`irgr egs g`cocgag`ts pirts ou ji`trot.
Egs ojtgurs du LA si`t ji`lri`ts em`ki`jtmi` porodixoeg dg egurs jemg ts qumji`smstg dgvimr pripisgr amgux piur aim`sjbgr ! Jgeo o g`tro` u` trovome sur eo voegurokiutg gt eoaemirotmi` dg equotmi`ji`iamqug. Dg`ms Zzhifge, Dmrgjtgur du dvgeippgag`t gt du aorhgtm`c d'Gxprmaa gt^rsmdg`t du Z]^GAM
(6)
Gtudg Orsgc Eg`vmri``gag`t dg trovome g` Lro`jg ; jbmllrgs jes gt tg`do`jgs du sgjtgur 6>?6(:) Doprs eg Z]^GAM, eg sy`dmjot qum criupg egs g`trgprmsgs protmquo`t eg auetmtgjb`mqug, eg auetmsgrvmjg maaifmemgr gt eg LA, eg Lojmemty
Ao`ocgag`t dsmc`g ; W` atmgr gxgrj por u` prgstotomrg qum irco`msg, jiirdi``g gt rg`d jiaptg, sius so priprg rgspi`sofmemt gt
sgei` dgs jrmtrgs dg pgrlirao`jg ji`trojtuges, egs sgrvmjgs suppirts (tgjb`mqugs, c`roux, odam`mstrotmls iu eicmstmqugs), du` g`sgafeg
maaifmemgr tgrtmomrg, jiaagrjmoe iu m`dustrmge. Jg prgstotomrg gst m`tgreijutgur u`mqug du di``gur dirdrgs gt dgs jemg`ts-utmemsotgurs.
Me irco`msg so amssmi` ou trovgrs du` systag dg prijdurgs gt diutmes dg supgrvmsmi` gt dg troofmemt. Eg LA pmeitg egs ojtmvmts dg
auetmsgrvmjg, dg auetmtgjb`mqug gt dg cgstmi` dgs utmemts.
7/28/2019 Quel modle d'externalisation dans votre entreprise - www.metrecarre.ma
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^ort dg egxtgr`oemsotmi` do`s eg fudcgt
birs eiygrs
Egs dpg`sgs dgxtgr`oemsotmi` rgprsg`tg`t aim`s dg
7> % du fudcgt dg eo Dmrgjtmi` dg eG`vmri``gag`t
dg Trovome piur 6/: dgs g`trgprmsgs. ^eus eg`trgprmsg
gst cro`dg, peus jgttg port oucag`tg. >> soeorms y ji`sojrg`t
peus dg eo aimtm dg egur fudcgt. :< % dg`trg geegsy ji`sojrg`t aag peus dgs :/4 dg egur fudcgt.
Me `gxmstg pos dg dmllrg`jg smc`mjotmvg sgei` eg sgjtgur
dojtmvmt.
Eg sgjtgur pufemj ji`tm`ug dg roemsgr eo aokirmt
dgs prgstotmi`s g` m`tgr`g(sguegag`t ?4 % dgs
irco`msotmi`s pufemqugs ji`sojrg`t peus dg eo aimtm dg
egur fudcgt egxtgr`oemsotmi`).
Aidegs dirco`msotmi`
Eg prmatrg dm`tgrvg`tmi` du Dmrgjtgur dg
eG`vmri``gag`t dg Trovome jiuvrg u`g poegttg dg`vmri`
67 sgrvmjgs, di`t eg jur gst ji`stmtu dgs sgrvmjgs oux
ftmag`ts gt dgs sgrvmjgs oux ijjupo`ts.
27 % dgs g`trgprmsgs m`tgrricgs ji`sgrvg`t u`g
dmrgjtmi`jiuvro`t tiut iu portmg dgs sgrvmjgs rgeotmls eg`vmri``gag`t dg trovome.
Geegs prmvmecmg`t u`g opprijbg por eit, ovgj u`g
diam`o`tg auetmtgjb`mqug do`s peus dg % dgs
jos.
Egs aidegs Titoe LA iu Ceifoe LA `g ji`jgr`g`t qug
?> % dgs g`trgprmsgs.
Eg `gttiyocg gt eg`trgtmg` dgs gspojgs vgrts si`t
gxtgr`oemss peus dg => %. Eg jiurrmgr gt eo cgstmi` dgs
stux dijuag`tomrgs dgagurg`t roemss g` m`tgr`g do`s
peus dg % dgs jos.
Egs cro`ds ojtgurs du LA
Egs gxpgrts tgjb`mqugs; jg aideg gst pripis prm`jmpoegag`t por egs g`trgprmsgs
dg LA auetmtgjb`mqug mssugs du sgjtgur dg e`grcmg gt dg eo aom`tg`o`jg
maaifmemrg (Jilgey, Doehmo, Gxprmaa, gtj.). Eg prgstotomrg prg`d g` jborcg, ovgj
sgs priprgs soeorms, egs ojtmvmts mssugs dg si` jur dg atmgr gt decug egs outrgs
atmgrs dgs sius-tromto`ts.
Egs gxpgrts dgs sgrvmjgs ; jgs sijmts i`t u`g gxpgrtmsg lirtg sur u`g iu peusmgurs
ojtmvmts dg sgrvmjgs (Otoemo`, MZZ, Zidgxi, gtj.) gt li`t eo daorjbg m`vgrsg dgs
gxpgrts tgjb`mqugs g` sg dvgeippo`t por eojqumsmtmi` dg sijmts spjmoemsgs iu
por sius-tromto`jg dg prgstotmi`s.
Egs purg peoygrs ; jgs sijmts sg d`mssg`t jiaag dgs liur`mssgurs dg sieutmi`s
ceifoegs dg LA (Lojgi - dgvg`u \m`jm Lojmemtmgs, Tur`gr, gtj.). Mes jbgrjbg`t
dvgeippgr g` m`tgr`g u` eorcg vg`tome dg jiaptg`jgs c`roemstgs siuvg`t por
jrimsso`jg gxtgr`g iu g` sius-tromto`t jgrtom`gs prgstotmi`s. Egs pmeitgs; mssus aokirmtomrgag`t du ai`dg dg emaaifmemgr (JFVG, Ki`gs Eo`c
EoZoeeg, @gxmty, ]xmag, gtj.) iu iuvgoux ojtgurs (ZtgoaI), jgs prgstotomrgs sg
pismtmi``g`t jiaag dgs ossmsto`ts aotrmsg diuvrocg. Mes ojjiapoc`g`t eg jemg`t
do`s si` prijgssus dgxtgr`oemsotmi` pums pmeitg`t egs prgstotomrgs segjtmi``s.
Aidegs d'irco`msotmi` dgs di``gurs d'irdrgs
Gxmstg`jgd'u`g dmrgjtmi`iu d'u`sgrvmjg m`tgr`gjiuvro`t egsamssmi`s dg eoli`jtmi`
E'g`sgafegdgs amssmi`sgst gxtgr`oemssius eorgspi`sofmemtd'u` pmeitgm`tgr`g
Egs amssmi`ssi`t ji`gs u`g g`tmtsporg ousgm` du criupg(emoeg, CMG,gtj.)
>%
?>%
6>%
:>%
4>%
%
3>%
2>%
=>%
7>%
^ort dg e'gxtgr`oemsotmi`
do`s eg fudcgt dg eo DGT (birs eiygrs)
Aim`s dg 7> %
^eus dg 7> %
7/28/2019 Quel modle d'externalisation dans votre entreprise - www.metrecarre.ma
9/20G`vmri``gag`t dg trovome- _uge aideg dgxtgr`oemsotmi` do`s vitrg g`trgprmsg 9 =
Egs sgrvmjgs dg cgstmi` maaifmemrg - cgstmi` dgs foux, `cijmotmi` dgs ji`dmtmi`s
eijotmvgs gt pmeitocg dg eo rgjbgrjbg dg smtgs - rgstg`t egs sgrvmjgs egs peus m`tgr`oemss
(peus dg 37 % dgs rpi`sgs) ovgj, do`s u`g aim`drg agsurg, egs oa`ocgag`ts
gt eg spojg-peo``m`c (peus dg > % dgs rpi`do`ts). I` pgut `itgr qug egs
amssmi`s qum egur si`t ji`gs rgevg`t dovo`tocg dg egxjutmi` qug du pmeitocg.
Ojtmvmt prm`jmpoeg dgs prgstotomrgs
Voemsgr u` g`sgafeg dg prgstotmi`s
^meitgr egs prgstotomrgs piur eg jiaptg d'u` di``gur d'irdrgs
46%72%
Jorticropbmg dg e'gxtgr`oemsotmi` dgs prgstotmi`s gt du jboap d'ojtmi` du DGT
7/28/2019 Quel modle d'externalisation dans votre entreprise - www.metrecarre.ma
10/20?>
Dgpums egs prgamrgs gxtgr`oemsotmi`s dg sgrvmjgs,
eg`vmri``gag`t dg trovome gst g` pgrptuge dvgeippg-
ag`t. Eg `iafrg gt eg `mvgou dg quoemjotmi` dgs
prgstotomrgs jiaag jgux dgs jieeofirotgurs m`tgr`gs `g
jgssg`t dvieugr, sodopto`t oux `iuvgoux fgsim`s.
Oyo`t dofird ji`smdr eg`vmri``gag`t dg trovome
jiaag u` jg`trg dg jits, egs dmrmcgo`ts prg``g`t
ji`sjmg`jg qume pgut trg u` vgjtgur `iuvgou dg
pridujtmvmt gt dg demsotmi` dgs jieeofirotgurs.
^or omeegurs, egs dgr`mrgs djg``mgs i`t t lirtgag`t
mapojtgs por eoucag`totmi` ji`sto`tg du jit dgs
`grcmgs gt evieutmi` du jodrg rcegag`tomrg. Egs
eofges gt jgrtmjotmi`s ems ou dvgeippgag`t durofeg
sg si`t auetmpems gt ei` poreg dsiraoms dg voegur
vgrtg . Om`sm, o` dg emamtgr egs dpg`sgs, egs ftmag`ts
si`t dgvg`us m`tgeemcg`ts gt eo cgstmi` dgs `iuvgeegs
tgjb`ieicmgs `jgssmtg dgs jiaptg`jgs dg peus g` peus
pim`tugs.
Ifkgjtmls dg egxtgr`oemsotmi`
Egs rsuetots dg etudg ji`rag`t qug egs prm`jmpoegs
aitmvotmi`s piur egxtgr`oemsotmi` dgs sgrvmjgs c`roux
gt maaifmemgrs si`t eo viei`t dg rdumrg egs jits gt eg
fgsim` du` sovimr-lomrg spjmqug.
Dg peus, egs prgstotomrgs dg sgrvmjgs agttg`t g` ovo`t
egur vgmeeg rcegag`tomrg m`tgr`g, eo aossmjotmi` dgs
ojbots gt eo amsg dmspismtmi` dgs di``gurs dirdrgs dg
pgrsi``ge di`t egs ji`vg`tmi`s jieegjtmvgs si`t odoptgs
oux ojtmvmts roemsgs gt f`jmo`t dg liraotmi`s
spjmqugs. Outo`t dovo`tocgs di`t `g pguvg`t f`-
jmgr egs di``gurs dirdrgs g` m`tgr`g do`s eg ji`tgxtg
ji`iamqug ojtuge.
Eirs du` oppge dillrgs, egs prgstotomrgs ji`smdrg`t
piur egur port 22 % qug eg jrmtrg jit gst eorcgag`t
dtgram`o`t.
Egs di``gurs dirdrgs m`tgrvmgws i`t tg`u aidrgr
jgttg olraotmi`, g` prjmso`t qug jg jrmtrg gst jgrtgs
djmsml, aoms qume dimt tiukiurs trg ams g` rgcord ovgj eo
quoemt dg sgrvmjg.
Om`sm, eg `mvgou dg quoemt dg eo prgstotmi` gst eg jrmtrg
dg jbimx prpi`dro`t piur 3: % dgs di``gurs
dirdrgs. Eg prmx `gst jmt qug` sgji`d.
Eo fomssg dgs jits ottgm`t oukiurdbum sgs emamtgs
piur peusmgurs g`trgprmsgs di`t egxtgr`oemsotmi` gst u`
prijgssus dk aoturg. ^iur eo peuport dgs di``gurs
dirdrgs, egs daorjbgs lijoemsgs u`mqugag`t sur eo
rgjbgrjbg du prmx eg peus fos si`t viugs ejbgj.
Eo Dmrgjtmi` dgs Ojbots ji`dumt sgueg eoppge
dillrgs do`s aim`s dg ?< % dgs jos.
6. Eo daorjbg dgxtgr`oemsotmi`
G` aotmrg dg rdujtmi` dgs jits, me y o u`gemamtg `g pos dpossgr piur `g pos dcrodgreg roppirt quoemt/prmx. Zoul oppirttgjb`ieicmqug gt "oeecgag`t" dgs prgstotmi`s,
eg peo`jbgr gst ossgz vmtg ottgm`t. Lrdrmj Ciupme dg Fiumee, Dmrgjtgur dg e'Maaifmemgr gt dgs Zgrvmjgs C`rouxdgVg`ouet
Aitmls d'gxtgr`oemsotmi` piur egs di``gurs d'irdrgs
Vdujtmi` dgs jits
Zovimr-lomrg spjmqug
Vgjg`trocg sur eg jur dg atmgr
Com` g` stgxmfmemt
Dmspi`mfmemt du pgrsi``ge
Agmeegurg aotrmsg dgs rmsqugs
M`tgreijutgur u`mqug
Oaemirotmi` dg eo quoemt
Odoptotmi` eo jrimsso`jg
Com` g` ofmemt
Fomssg dgs fgsim`s g` jopmtoux
>% ?>% 6>% :>% 4>% 7>% 3>%%
?. _uoemt dg prgstotmi`
6. ^rmx
:.Ziemdmt
`o`jmrg
Tip : dgs jrmtrgs dg segjtmi` d'u` prgstotomrg
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11/20G`vmri``gag`t dg trovome- _uge aideg dgxtgr`oemsotmi` do`s vitrg g`trgprmsg 9 ??
Egs di``gurs dirdrgs sgafeg`t prmvmecmgr eo
jiaptg`jg atmgr eo aossmjotmi` dgs ojbots g`
odipto`t 43 % u`g opprijbg por ojtmvmt.
Tro`slgrt dg pgrsi``ge
^oram egs jemg`ts qum i`t eo`j u` prijgssus
dgxtgr`oemsotmi` ceifoeg, 6= % i`t gu crgr u`
tro`slgrt dg pgrsi``ge.
Eo prporotmi` g` oai`t gt egs ojtmi`sdojjiapoc`gag`t por egs DVB gt egs ao`ocgrs dg
prixmamt si`t gssg`tmges piur voeirmsgr egs ovo`tocgs
du` tro`slgrt ou sgm` du` prgstotomrg spjmoems (lirao-
tmi`s prilgssmi``geegs gt pgrspgjtmvgs dvieutmi`), g`
jiapg`sotmi` dg eo pgrtg vg`tugeeg do`jmg``gt gt du
jbo`cgag`t dg ji`vg`tmi` jieegjtmvg.
Me gst porlims dmljmeg piur eg pgrsi``ge tro`slr dg
possgr du reg dg jemg`t jgeum dg prgstotomrg.
G` rgvo`jbg, jgs tro`slgrts pgragttg`t oux prgstotomrgs
dg ji`sgrvgr eo ji``omsso`jg dg eg`trgprmsg gt dg si`
potrmaim`g.
Eirs du tro`slgrt dg pgrsi``ge, eg possocg dg di``gurdirdrgs prgstotomrg o dofird g`cg`dr u`g pgrtg dg rgprgspiur egs jieeofirotgurs. Jgux qum i`t lomt eifkgt du tro`slgrti`t f`jm dg ji`dmtmi`s lovirofegs gt `itrg Dmrgjtmi`maaifmemrg o sumvm egur vieutmi` ou sgm` dg egurs `iuvgeegsstrujturgs. Euj Lircgt, Lro`jg Vgoe Gstotg o`d Zmtgs Ipgrotmi` Ao`ocgr dMFA
Mapemjotmi` dg eo dmrgjtmi` dgs ojbots do`s eg jbimx du
prgstotomrg
>%
6>%
4>%
%
2>%
Zo`s eoDmrgjtmi` dgsojbots
^or eo Dmrgjtmi`dgs ojbots
G` portg`ormotovgj eoDmrgjtmi` dgsojbots
>% ?>% 6>% :>% 4>% 7>%
Opprijbg dgs di``gurs d'irdrgs
^or smtg/zi`gcicropbmquggt por ojtmvmt
^or smtg/zi`gcicropbmqug
^or ojtmvmt
Ium
@i`
Gxtgr`oemsotmi`s ceifoegs ovgj tro`slgrt dg pgrsi``ge
6=%
3?%
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12/20
Eo russmtg du` prikgt dgxtgr`oemsotmi`du`g iu peusmgurs prgstotmi`s dpg`dgssg`tmgeegag`t du `mvgou dg prporotmi` dujemg`t ji`kim`tgag t jgeum du prgstotomrg.
Jirm``g Jiesi`-Eoli`, rsmdg`tg dg ZtgoaI
^bosg dg daorrocg
Eo pbosg dg daorrocg du` ji`trot gst jrmtmqug piur egs
dgux portmgs. Tius ji`smdrg`t qug, eirsquu`g rgeotmi`
ji`trojtugeeg `g dfutg pos jirrgjtgag`t, jgeeg-jm rmsqug
dg sg siedgr por u` jbgj. Eo pbosg dg daorrocg gst
eg tbtrg dgs prgamgrs jbo`cgs g`trg eg prgstotomrg gt
eg di``gur dirdrgs. Jgst jgttg topg qug sm`stourg,
g`trg outrgs, eo rgeotmi` dg ji`o`jg.
Eojjiapoc`gag`t dimt trg m`mtm eg peus g` oai`t
pissmfeg. Egs rgtiurs dgxprmg`jg ai`trg`t qug eg
tgaps maportm ou joemfrocg gt eo amsg g` uvrg du`
prikgt dgxtgr`oemsotmi` gst eu`g dgs jiapiso`tgs
prm`jmpoegs dg so russmtg.
Jgrtom`s prgstotomrgs ji`stmtug`t dgs qumpgs spjmqugs
ddmgs eojjiapoc`gag`t dgs jemg`ts duro`t jgttgpbosg.
Di``gurs dirdrgs gt prgstotomrgs ji`smdrg`t qugtrims
aims si`t `jgssomrgs eo amsg g` uvrg du ji`trot
gt qume lout u` o` piur fmg` jiaprg`drg gt crgr egs
m`stoeeotmi`s gt sgrvmjgs.
?6
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13/20G`vmri``gag`t dg trovome- _uge aideg dgxtgr`oemsotmi` do`s vitrg g`trgprmsg 9 ?:
:. ^rijgssus dg ji trojtuoemsotmi`
^iur eg jemg`t, eo durg ji`trojtugeeg dg eo prgstotmi`
gst u` aiyg` dg emamtgr si` rmsqug gt egs di``gurs
dirdrgs si`t % 7>%
Jiaporomsi` dgs durgs d'g`cocgag`t gt dgs durgs rgeegs
M`dtgram`g
7 o`s gt peus
Dg : o`s aim`s dg 7 o`s
^eus dg ? o` aim`s dg : o`s
? o`
>% ?>% 6>% :>%
Durg d'g`cocgag`t ji`trojtuge
Durg rgeeg
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14/20?4
O eijjosmi` dg eo rg`cijmotmi` dg `itrg ji`trot, `ius ovi`ssmapem egs rcegs `o`jmrgs qum tomg`t trs jiapegxgs sumvrg gt ovi`s rgvu egs m`dmjotgurs dg agsurg dg eopgrlirao`jg piur trg dovo`tocg lijoemss sur egs rsuetots gteo sotmslojtmi` du jemg t qug sur egs aiyg`s ams g` uvrg poreg prgstotomrg.Lro`ims Dor`ouet, Vgspi`sofeg Cgstmi` Maaifmemrg gt G`vmri``gag`tdg trovome dg bmemps
Aidoemts dg lojturotmi`
G` rceg c`roeg, egs prgstotomrgs prsg`tg`t u`
g`sgafeg dg sgrvmjgs lirlomtmss ojjiapoc` dg
prgstotmi s eo jortg . Jg aidg dg tormjotmi` gst
odipt por peus dg 27 % dgs rpi`do`ts.
Me susjmtg oukiurdbum dg `iafrgusgs jrmtmqugs dg eo port
dgs di``gurs dirdrgs qum d`i`jg`t si` ao`qug dg
tro`sporg`jg gt em`tgrprtotmi` sufkgjtmvg du prmatrglirlomtms. Jgs dgr`mgrs sg peomc`g`t dg eoucag`totmi`
dg eo port birs lirlomt .
@o`aim`s, i` ji`stotg qug jgrtom`s prgstotomrgs
li`jtmi``g`t dsiraoms emvrg iuvgrt (jist peus
lgg) g` to`t tro`sporg`ts quo`t egurs jits dg
rgvmg`t gt egur aorcg. Fmg` quopprjmg, eo `itmi` dg
tro`sporg`jg rgstg rgeotmvg piur egs di``gurs dirdrgs.
G` gllgt, u` cro`d `iafrg dg jemg`ts ji`smdrg qug egs
prgstotomrgs li`t jro` g`trg eo roemt du tgrrom` gt
egs m`liraotmi`s tro`samsgs.
O em`vgrsg, jgrtom`s prgstotomrgs siuemc`g`t eo jiapegxmtpiur egs jemg`ts dg possgr du lomrg ou lomrg lomrg gt
roppgeeg`t qumes si`t g`cocs sur egs rsuetots gt `i` sur
egs aiyg`s.
M`dmjotgurs dg pmeitocg gt iutmes
W`g m`sto`jg dg sumvm rcuemgr dgs m`dmjotgurs dg
pgrlirao`jg gst dsiraoms u`g protmqug jiuro`tg.
^iur qug egs ji`tregs simg`t pgrtm`g`ts, egs m`dmjotgurs
dimvg`t trg d`ms por eg di``gur dirdrgs
proeofegag`t eo ji`suetotmi`.
Eg `iafrg dm`dmjotgurs jes dimt trg emamt (?7
6>) tiut g` coro`tmsso`t eg rgspgjt dgs g`cocgag`ts
ji`trojtuges.
Egs iutmes m`liraotmqugs ddms ou pmeitocg sg si`t
dvgeipps gt kiug`t dsiraoms u` reg dtgram`o`t
do`s eo cgstmi` quitmdmg``g dgs sgrvmjgs ems
eg`vmri``gag`t dg trovome. Mes pgragttg`t `itoaag`t
dg agttrg kiur eg rlrg`tmge potrmai`moe gt
dbiaic`msgr egs rgpirtm`cs. Jgs sieutmi`s pguvg`t
trg dgs iutmes dg aorjb iu dgs dvgeippgag`ts
spjmqugs.
Doutrgs iutmes si`t dgvg`us m`ji`tiur`ofegs tges qug
egs eicmjmges dg dgao`dg gt dg sumvm dm`tgrvg`tmi`s, iu
g`jirg egs CAOI4piur eo aom`tg`o`jg. Egs eicmjmges
dg CTF/CTJ7gt dg supgrvmsmi` si`t dg peus g` peus
rpo`dus `itoaag`t piur eo cgstmi` gt eo aotrmsg dgs
ospgjts `grctmqugs.
Zgei` egs jos, egs di``gurs dirdrgs m`stoeeg`t egs eicmjmges
pripiss por egs prgstotomrgs iu mapisg`t egurs iutmes.
(4)Cgstmi` dg aom`tg`o`jg ossmstg por irdm`otgur(7) Cgstmi` tgjb`mqug ftmag`t / Cgstmi` tgjb`mqug jg`troemsg
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15/20G`vmri``gag`t dg trovome- _uge aideg dgxtgr`oemsotmi` do`s vitrg g`trgprmsg 9 ?7
4. Fmeo` gt pgrspgjtmvgs
Ou e du tgaps, egs dmrgjtmi`s maaifmemrgs gt egs
dmrgjtmi`s dgs sgrvmjgs c`roux si`t possgs dg
strujturgs eorcgs demvro`t egs sgrvmjgs g` m`tgr`g dgs
strujturgs oeecgs ji`sgrvo`t egs amssmi`s strotcmqugs
gt pmeito`t dgs prgstotmi`s gxtgr`oemsgs.
Egs g`trgprmsgs dmspiso`t du` aideg auetmtgjb`mqug/
auetmsgrvmjg iu LA djeorg`t ovimr roems dgs ji`iamgs
peus mapirto`tgs qug egs g`trgprmsgs oyo`t u`g
opprijbg por eit, qum gstmag`t do`s :> % dgs jos `g
pos lomrg dji`iamgs.
M`vgrsgag`t, 7> % dgs g`trgprmsgs gxtgr`oemso`t
por eit gstmag`t f`jmgr du` `mvgou dg
quoemt suprmgur jgeum qugeegs ovomg`t ovo`t
egxtgr`oemsotmi , ji`trg 4> % piur egs g`trgprmsgs g`
auetmtgjb`mqug/auetmsgrvmjg iu LA.
Egs taimc`ocgs dgs cro`ds di``gurs dirdrgs i`t
pgrams dg agttrg g` vmdg`jg egs ovo`tocgs gt egs emamtgs
jm-dgssius g`trg eopprijbg por eit, eg auetmtgjb`mqug/
auetmsgrvmjg gt eg Titoe LA ;
Typg
dgxtgr`oemsotmi`
Ovo`tocgs Emamtgs
Opprijbg por eit
Gxpgrtmsg atmgr M`dpg`do`jg
Agmeegur ji`treg
Vojtmvmt peus lirtg
^meitocg peus
jiapegxg
Gji`iamgs
pitg`tmgeegag`t
aim`drgs
Auetmtgjb`mqug/
Auetmsgrvmjg Gxpgrtmsg atmgr
Vdujtmi` dgs jits
Autuoemsotmi` dg
prgstotmi`s
^gu dg
jiaptg`jgs sur eg
sgrvmjg gt eg pmeitocg
^grtg dg sovimr-lomrg
jbgz eg jemg`t
Ao`qug dg
tro`sporg`jg sur egs
jits
Titoe LA
Vdujtmi` dgs jits Vgprmsg du
pgrsi``ge
Com` g` gxmfmemt
Biaic`msotmi`
du li`jtmi``gag`t,
dgs iutmes, du
rgpirtm`c
Jiuvgrturg
m`tgr`otmi`oeg
M`c`mgrmg sijmoeg
pmeitgr
Deoms dg amsg g`uvrg mapirto`ts
Jrom`tg
dmrrvgrsmfmemt
_uoemt dg sgrvmjg
m`coeg (sius-
tromto`jg g`
josjodg)
^grtg dg sovimr-lomrg
jbgz eg jemg`t
Ao`qug dg
tro`sporg`jg sur egs
jits
>% ?>% 6>% :>% 4>% 7>%
Gvieutmi` gstmag dg eo quoemt por aidg d'gxtgr`oemsotmi`
Zuprmgurg
M`lrmgurg
Mdg`tmqug
^or eit Auetmtgjb`mqug/Auetmsgrvmjg M`tgreijutgur u`mqug
7>%>% ?>% 6>% :>% 4>%
Gji`iamgs gstmags sgei` egs aidgs d'gxtgr`oemsotmi`
^eus dg ?>% d'ji`iamgs
Aim`s dg 7% d'ji`iamgs
^os d'ji`iamgs
G`trg 7% gt?>% d'ji`iamgs
^or eit Auetmtgjb`mqug/Auetmsgrvmjg M`tgreijutgur u`mqug
_uge qug simt eg typg dgxtgr`oemsotmi` rgtg`u, etudg
ai`trg qug piur trg gljojg, eg aideg dirco`msotmi`dimt ji`sgrvgr ;
g` jg`troe, u` pmeitocg dgs prgstotmi`s ossurgs piur
u` g`sgafeg dg smtgs cicropbmqugag`t dmspgrss gt
jgrtom`gs li`jtmi`s peus strotcmqugs jiaag eo cgstmi`
maaifmemrg iu jgeegs mapojto`t eg jur dg atmgr 8
g` eijoe, u` rgspi`sofeg dg smtg m`tgr`g jborc dg lomrg
em`tgrlojg g`trg eg iu egs prgstotomrgs gt e g`trgprmsg
piur egs smtgs dg tomeeg smc`mjotmvg.
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16/20? % siubomtg`t sirmg`tgr vgrs
eg auetmtgjb`mqug iu eg auetmsgrvmjg gt ?2 % vgrs
eg Titoe iu eg Ceifoe LA, oeirs qug ? % g`vmsocg dg
rm`tgr`oemsgr jgrtom`gs prgstotmi`s.
Jt prgstotomrgs, mes si`t = sur ?> g`vmsocgr simt
dg ji`sgrvgr, simt dojjritrg eg `iafrg dg sgrvmjgs
pripiss. Mes ji`stotg`t u`g jrimsso`jg du aorjb
gt sottg`dg`t, sius emapuesmi` dg cro`ds di``gurs
dirdrgs dg jueturg o`cei-soxi``g, ou dvgeippgag`t
dgs ji`trots dg LA ovgj dgs illrgs dg peus g` peus
ceifoegs.
Zuppirt sur smtg
Vgspi`sofeg dg smtg m`tgr`g ou
`mvgou eijoe piur eg pmeitocg
dgs prgstotmi`s sur egs smtgs dg
tomeeg smc`mjotmvg
Zius-tromto`jg
Zgrvmjgs ossurs
pi`jtugeegag`t por
dgs prgstotomrgs gt
ji`trojtuoemss ou
`mvgou eijoe
Jg`trg dgxpgrtmsg
Gxpgrtmsg m`tgr`g sur eo
peo`mjotmi`, eg pmeitocg,
egs prijgssus dg djmsmi` gtdorfmtrocg
Outrgs li`jtmi`s sg`smfegs iu
strotcmqugs c`roegag`t
ji`sgrvgs g` m`tgr`g (cgstmi`
maaifmemrg, sjurmt u`
`mvgou dgxmcg`jg egv, doto
jg`tgrs, gtj.)
Gxtgr`oemsotmi`
Zgrvmjgs ossurs por
dgs prgstotomrgs
Oppirt dg sovimr-lomrg gt gxpgrtmsg
G` c`roe, sgrvmjgs
ji`trojtuoemss u`
`mvgou `otmi`oe iu
rcmi`oe
Eijoe
Jg`troe
M`tgr`oems Ji`trojt
Gvieutmi`s g`vmsocgs por egs di``gurs d'irdrgs
7%
?:%
6?%%
?%
Ceifoe LA
Titoe LA
Opprijbg por typg dg prgstotmi`
Auetmtgjb`mqug/Auetmsgrvmjg
Vm`tgr`oemsotmi` dg prgstotmi`s
Gvieutmi` dg e'illrg dgs prgstotomrgs
2%
7>%46%
Ojjritrg eg `iafrg dg sgrvmjgs pripiss
Ji`sgrvgr eo poegttg ojtugeeg dg sgrvmjgs
Vdumrg eg `iafrg dg sgrvmjgs pripiss
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17/20G`vmri``gag`t dg trovome- _uge aideg dgxtgr`oemsotmi` do`s vitrg g`trgprmsg 9 ?3
Ji`jeusmi`
Me `g lomt peus ouju` diutg qug egxtgr`oemsotmi` dg
prgstotmi`s dg eg`vmri``gag`t dg trovome rpi`d oux
ottg`tgs dgs g`trgprmsgs g` tgrags dji`iamgs, dg
sovimr-lomrg gt dg stgxmfmemt.
Ds eirs, eo qugstmi` `gst pos dg sovimr Lout-megxtgr`oemsgr 9 iu _ug lout-me gxtgr`oemsgr 9 aoms
fmg` Jiaag`t gxtgr`oemsgr 9 . Egxprmg`jg ai`trg
qume `gxmstg pos u` aideg u`mqug agmeegur qug egs
outrgs. Eg jbimx du aideg dgxtgr`oemsotmi` gst eg
rgstgt dg eo djem`omsi` dg eo strotcmg dg eg`trgprmsg
gt dg sgs fgsim`s.
Egxtgr`oemsotmi` gst u` prikgt dg`trgprmsg qum sm`sjrmt
do`s eo durg gt di`t eg sujjs dpg`d dmrgjtgag`t
dgs aiyg`s ams g` uvrg gt du tgaps ji`sojr
so prporotmi`. Eg`trgprmsg dimt ag`gr u`g vrmtofeg
rstgxmi` qum prg`dro g` jiaptg eg prmatrgcicropbmqug, eo jorticropbmg dgs sgrvmjgs, egur jrmtmjmt
por roppirt ou jur dg atmgr, eo`oeysg du aorjb gt
egs eag`ts dg ji`trojtuoemsotmi`.
Dmx pim`ts jesopporomssg`t gssg`tmges oux di``gurs
dirdrgs piur eo russmtg du prikgt ;
?. M`jeurg eg prikgt dgxtgr`oemsotmi` do`s u`g rstgxmi`
ceifoeg pirto`t sur eirco`msotmi`, egs rgssiurjgs
buaom`gs, eg pmeitocg gt egs systags, g` tg`o`t
jiaptg dg ebmstirmqug gt dg eo jueturg dg eg`trgprmsg.
6. G` jos dg tro`slgrt dg pgrsi``ge, sossurgr dg eo
lomsofmemt kurmdmqug dg eiprotmi`.
:. M`tcrgr do`s eg prmatrg dg egxtgr`oemsotmi` egs
sgrvmjgs aoturgs, aotrmss g` m`tgr`g, gt `i` jrmtmqugs
piur eg jur dg atmgr dg eg`trgprmsg.
4. D`mr u`g strotcmg dgxtgr`oemsotmi` g` li`jtmi` dgs
zi`gs cicropbmqugs, dgs ji`trom`tgs du aorjb gt
dgs jueturgs eijoegs.
7. Wtmemsgr eoppge dillrgs piur ol`gr eo strotcmg gt
m`tcrgr do`s eg prijgssus dg jbimx u`g pbosg dg
dmoeicug ovgj egs prgstotomrgs ovo`t eo `oemsotmi` du
jobmgr dgs jborcgs.
. Ji`sgrvgr u` pmeitocg m`tgr`g, so`s diufei``gr egs
tjbgs ji`gs ou prgstotomrg.
Egxtgr`oemsotmi` dg prgstotmi`s gst dsiraoms m`sjrmtg do`segs protmqugs dgs g`trgprmsgs gt lovirmsg eo pgrlirao`jg dgeg`vmri``gag t dg trovome. Zo russmtg rgpisg sur eo prsg`jgdu` Dmrgjtgur dg eG`vmri``gag`t dg Trovome qum agt g`
uvrg eo strotcmg dg eg`trgprmsg gt g` coro`tmt eo fi``ggxjutmi`. Lro`ims Dgeotiujbg, Dmrgjtgur G`vmri``gag`t dg trovome dg Fiuycugs Tgegjia,^rsmdg`t dg eOrsgc
7/28/2019 Quel modle d'externalisation dans votre entreprise - www.metrecarre.ma
18/20?2
Ji`tojts
Eourg Zmevgstrg-Zmoz
Ossijmg Oudmt Maaifmemgr
Te. ; >? 77 ? 77
rfgeeglqmbNdgeimttg.lr
@mjieos Fgrtbgemgr
Jborc dg amssmi`, ^eg prispgjtmvg dg eOrsgc
Te. ; >? 43 42 == 6