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! " # $ TERMS AND CONDITIONS FOR ACCOMMODATION CONTRACTS

TERMS AND CONDITIONS FOR ACCOMMODATION ...Article 1 - Scope of Application 01.01.!e Accommodation Contract and related contracts to be concluded between our Hotel (Ryokan) and the

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! " # $TERMS AND CONDITIONS FOR

ACCOMMODATION CONTRACTS

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Article 1 - Scope of Application01.01. !e Accommodation Contract and related contracts to be concluded between our Hotel (Ryokan)and the Guest shall be based on this Contract under the following terms and conditions of our Contract.Any matter not stipulated in this Contract shall be governed by ordinance and generally establishedpractice.01.02. When our Hotel (Ryokan) has agreed to conclude a Special Contract without con"icting withordinance and established practice, the said Special Contract shall prevail.Article 2 - Application for an Accommodation Contract02.01. !e Guest who intends to apply to our Hotel (Ryokan) for an Accommodation Contract will berequired to provide our Hotel (Ryokan) with the following particulars:(1) Name(s) of Guest(s) to be registered.(2) Date(s) scheduled for overnight stay and estimated time of arrival.(3) Accommodation charge (according, in principle, to the basic accommodation charges described in theattached Schedule I).(4) Other information considered necessary by our Hotel (Ryokan).02.02. In the case that the Guest has requested, during his/her stay, an extension of an overnight staybeyond the date described in the preceding Paragraph (2) above, our Hotel (Ryokan) shall handle his/herrequest as a new application for an Accommodation Contract which has been made at the point in timewhen the said request has been made.Article 3 - Conclusion, etc. of the Accommodation Contract03.01. !e Accommodation Contract shall be considered to have been concluded at the time when ourHotel (Ryokan) has accepted the application described in the preceding Article, unless our Hotel (Ryokan)has certi#ed that our Hotel (Ryokan) has not accepted the said application.03.02. When the Accommodation Contract has been concluded under the provision of the precedingParagraph, the Application Money payable for the period scheduled for overnight stay as prescribed byour Hotel (Ryokan) shall be paid by the date set by us, up to the maximum amount equal to the basicaccommodation charge for 3 days in cases where the period scheduled for overnight stay exceeds 3 days.03.03. !e Application Money shall #rst be applied to the #nal payment of the Accommodation Chargepayable, and when the circumstances requiring application of the provisions of Article 6 and Article 18have arisen, to penalty and then to compensation money in this order. If there is any balance left it willbe repaid at the time when the Accommodation Charge is paid as provided in Article 12.03.04. In the case that the Application Money described in Paragraph 2 of this Article has not been paidby the date set by us as stipulated in the same Paragraph, the Accommodation Contract shall becomeinvalid, but limited only to the case where our Hotel (Ryokan) has noti#ed the Guest to that e$ect at thetime when prescribing the day due for payment of the Application Money.Article 4 - Special Contract Requiring Non-Payment of the Application Money04.01. Notwithstanding the provision of the preceding Article, Paragraph 2, there are cases where ourHotel (Ryokan) accept a Special Contract which does not require payment of the Application Moneyspeci#ed in the said Paragraph after the conclusion of the Contract.04.02. When accepting an application for an Accommodation Contract, in the case that our Hotel(Ryokan) fails to request payment of the Application Money speci#ed in the preceding Article, Paragraph2, and/or in the case that it fails to prescribe the due date for payment of the said Application Money, theSpecial Contract described in the preceding Paragraph shall be considered to have been accepted.Article 5 - Refusal of the Conclusion of the Accommodation Contract05.01. !e following are cases where our Hotel (Ryokan) will not accept the conclusion of theAccommodation Contract:(1) When application for accommodation is not based on this Contract.(2) When there is no room available due to full occupancy.

Accommodation Contract(General Terms and Conditions)

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(3) When the Guest seeking accommodation is considered likely to behave in violation of the provisionsof the ordinance, public order or good public morals.(4) When the Guest seeking accommodation is considered to be corresponding to the following (a) to (c).(a) !e law in respect to prevention, etc. against illegal actions by gang members (1991 Law item 77)stipulated article 2 item 2 (hereinafter referred to as “gang group”.), gang member stipulated by thesame law article 2 item 6 (hereinafter referred to as “gang member.”), gang group semi-regularmembers or gang member related persons and other antisocial forces.(b) When gang group or gang members are associates of corporations or other bodies to controlbusiness activities.(c) When a corporate body has related persons to gang members.(5) When the guest seeking accommodation behaves extremely in a mischievous way against other hotelguests.(6) When the Guest seeking accommodation is clearly considered to be a patient with an infectiousdisease.(7) When the guest seeking accommodation, a violent requesting act is carried out, or demanded aburden beyond the reasonable purview.(8) When act of God, trouble with facilities, and other unavoidable causes prevent the Guest from stayingat our Hotel (Ryokan).(9) When the provision of Article 11 of the Ordinance Hokkaido issued by Prefecture isapplicable.Article 6 - !e Guest's Right to Cancel the Contract06.01. !e Guest may request our Hotel (Ryokan) to cancel the Accommodation Contract.06.02. In the case that the Guest has cancelled the Accommodation Contract in whole or in part due tocauses attributable to him/her (which is the case when our Hotel (Ryokan) has requested payment of theApplication Money by prescribing the date due for such payment under the provision of Article 3,Paragraph 2, except in the case when the Guest has cancelled the Accommodation Contract prior to suchpayment), payment of penalty shall be required as speci"ed in the attached Schedule II, but in the casethat our Hotel (Ryokan) has accepted a Special Contract described in Article 4, Paragraph 1 thisprovision shall be applied only to the case where our Hotel (Ryokan) has noti"ed the Guest of his/herresponsibility to pay a penalty for cancellation of the Contract when accepting the Special Contract.06.03. In the case that the Guest does not arrive by 10 p.m. on the day of an overnight stay withoutinforming our Hotel (Ryokan) of a delay (or after the lapse of 2 hours past the scheduled time ofarrival if indicated by the Guest beforehand), the Accommodation Contract concerned may be consideredto have been cancelled by the Guest and will be handled accordingly.Article 7 - !e Right of Our Hotel (Ryokan) to Cancel the Contract07.01. !e following are cases where our Hotel (Ryokan) may cancel the Accommodation Contract:(1) When the Guest is considered likely to behave in violation of the provisions of the ordinance, publicorder or good public morals, or he/she is considered to have behaved in such a manner.(2) When the Guest is clearly considered to be corresponding to the following (a) to (c).(a) Gang group, gang group semi-regular members or gang member related persons and otherantisocial forces.(b) When a corporate body or other organization where gang groups or gang members control businessactivities.(c) In a corporate body which has persons relevant to gang member in its board member.(3) When the Guest in accommodation behaves extremely in a mischievous way against other hotelguests.(4) When the Guest is clearly considered to be a patient with an infectious disease.(5) When having accommodation, a violent action is carried out, or demanded a burden beyondreasonable purview.(6) When unavoidable causes, such as act of God, etc., prevent the Guest from staying at our Hotel(Ryokan).(7) When the provision of Article 11 of the Ordinance Hokkaido issued by Prefecture isapplicable.(8) When the Guest smokes in bed or vandalizes "re protection facilities, or does not comply with thematters prohibited by our Hotel (Ryokan) (limited only to those matters necessary for "re prevention)

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among the rules of use prescribed by our Hotel (Ryokan).07.02. In cases where our Hotel (Ryokan) has cancelled the Accommodation Contract in accordance withthe provision of the preceding Paragraph, charges for accommodation service, etc. which have not yetbeen o!ered to the Guest shall not be receivable.Article 8 - Registration of Accommodation08.01. "e Guest will be required to register the following particulars at the front desk of our Hotel(Ryokan):(1) Name, age, sex, address and occupation of the Guest.(2) Nationality, passport number, place entered and date entered, in the case of a foreign guest.(3) Scheduled date and time of departure.(4) Other particulars considered necessary by our Hotel (Ryokan).08.02. In the case that the Guest intends to pay the charges described in Article 12 by using such meansin place of currency as traveler's checks, accommodation coupons, credit card, etc., he/she will be requiredto show them at the time of registration described in the preceding Paragraph.Article 9 - Time Allowed for Use of the Guest room09.01. "e time allowed for the Guest to use the guest room of our Hotel (Ryokan) shall be from3 p.m. till 10 a.m. of the following morning, except when the Guest stays for more than one night insuccession, in which case the Guest may use the guest room all day except the day of arrival and the dayof departure.09.02. Notwithstanding the provision of the preceding Paragraph, there are cases where our Hotel(Ryokan) may accept the use of the guest room in hours other than those speci#ed in the precedingParagraph, in which case an additional charge will be required as speci#ed below.(1) Up to 3 hours in excess of the prescribed hours ................ 1/3 of the room charge

(or 30 % of the amount equivalent to the room charge)(2) Up to 6 hours in excess of the prescribed hours ................. 1/2 of the room charge

(or 60 % of the amount equivalent to the room charge)(3) 6 hours or more in excess of the prescribed hours ............. Full amount equal to the room charge

(or 100 % of the amount equivalent to the room charge)(09.03. "e amount equivalent to the room charge as described in the preceding Paragraph shall be 70%of the basic accommodation charge.)Article 10 - Compliance of the Rules of Use of the Hotel (Ryokan)10.01. While staying in our Hotel (Ryokan), the Guest will be required to comply with the Rules of Useposted inside our Hotel (Ryokan) as prescribed by us.Article 11 - Business Hours11.01. "e business hours of principal facilities in our Hotel (Ryokan) shall be as follows. Details of theservice hours of other facilities are explained in the pamphlet provided, displays at major points insideour Hotel (Ryokan), and the service directory provided in each guest room.(1) Service Hours of Front Desk, Cashier, etc.: 5:00 am .to 1:00 am(a) Curfew ....................(b) Front Desk ....................(c) Front Exchange Service ....................(2) Drinking and Eating (Facilities) Service Hours:(a) Breakfast .................... 7:00 am. to 9:00 am(b) Lunch ................... il cielo 11:30 am. to 2:00 pm / kagetsu 11:00 am. to 2:00 pm(c) Dinner .................. il cielo 5:00 pm. to 8:30 pm (last order) / kagetsu 5:00 pm. to 8:00 pm (last order)(d) Other Drinking and Eating Services, etc.(3) Service Hours of Ancillary Facilities: Sourener shop 7:00 am. to 9:00 pm11.02. "e service hours described in the preceding Paragraph may be changed temporarily forunavoidable reasons, in which case the Guest will be noti#ed by proper means.Article 12 - Payment of Charges12.01. "e breakdown of the accommodation charge, etc. payable by the Guest shall be as listed in theattached Schedule I.12.02. Payment of the accommodation charges, etc. described in the preceding Paragraph shall be madein currency or by other alternative means acceptable by our Hotel (Ryokan), such as traveler's check,accommodation coupon, credit card, etc., at the front desk at the time when the Guest departs from our

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Hotel (Ryokan) or is charged by our Hotel (Ryokan).12.03. In the case that the Guest has not stayed at our Hotel (Ryokan) at his/her discretion even after wehave o!ered the guest room to the Guest and made it available for him/her to use, the accommodationcharge will still be charged.Article 13 - Responsibility of Our Hotel (Ryokan)13.01. In the case that we have in"icted damage on the Guest in the course of ful#lling theAccommodation Contract and related Contracts or in breach of these Contracts, we shall compensate forthe said damage, unless the said damage has been caused due to a cause not attributable to us.13.02. Our Hotel (Ryokan) is covered by the Hotel (Ryokan) liability insurance to cope with emergenciesin the case of #re, etc.Article 14 - Handling In Case the Guest Room Contracted Is Not Available14.01. Should the guest room contracted for the Guest under the Accommodation Contract becomeunavailable for him/her, our Hotel (Ryokan) shall try to o!er other accommodation facilities under thesame conditions as the original Accommodation Contract as far as possible, subject to the consent of the Guest concerned.14.02. Notwithstanding the provision of the preceding Paragraph, in cases where we are unable to o!erother accommodation facilities to the Guest, we shall pay to him/her a compensation charge equivalent tothe penalty, which will be applied to the amount of the compensable damage. However, in cases wherethere is no cause attributable to us for not being able to o!er the guest room, we shall not pay thecompensation charge.Article 15 - Handling of Checked Articles, etc.15.01. When the articles, cash and/or valuables checked by the Guest at the front desk have been lost ordamaged, our Hotel (Ryokan) shall compensate for the damage, unless the loss or damage has beencaused by force de majeure. However, in the case of cash and valuables, we shall do so only when theGuest has clearly reported the kind and value of such cash and valuables at our request. Otherwise weshall compensate for the damage up to the maximum amount of 150,000 yen.15.02. When the Guest has brought into our Hotel (Ryokan) articles, cash and/or valuables but has notchecked them at the front desk, we shall compensate for the loss or damage in"icted on them if causedintentionally or negligently on our part, except when the Guest has not clearly reported to us beforehandthe kind and value of such items lost or damaged, in which case we shall compensate for the loss ordamage up to the maximum amount of 150,000 yen unless we are intentionally or negligentlyresponsible for such loss or damage.Article 16 - Custody of the Baggage or Personal Belongings of the Guest16.01. When the baggage of the Guest has arrived at our Hotel (Ryokan) prior to his/her arrival, ourHotel (Ryokan) will keep it subject to our agreement given prior to its arrival, and will hand it to theGuest at the time when he/she checks in at the front desk.16.02. In the case that the baggage or personal belongings of the Guest are found misplaced after he/shehas checked out, our Hotel (Ryokan) shall ask the owner of such items for his/her instructions when theowner has been identi#ed. However, when there are no instructions from the owner or the owner has notbeen identi#ed, our Hotel (Ryokan) shall keep them for 7 days including the day when they have beenfound, and shall deliver them to a police station near our Hotel (Ryokan) after a lapse of 7 days.16.03. $e responsibility of our Hotel (Ryokan) regarding the custody of the Guest's baggage or personalbelongings in the case of the preceding two Paragraphs shall conform to the provision of the precedingArticle, Paragraph 1, in the case of Paragraph 1 of this Article and to the provision of the precedingArticle, Paragraph 2, in the case of the preceding Paragraph. 16.02.Article 17 - Responsibility for Parking17.01. When the Guest uses the parking area of our Hotel (Ryokan), our Hotel (Ryokan) only lends theparking area and does not assume responsibility for care and custody of the vehicle parked, regardless ofwhether or not our Hotel (Ryokan) has been asked to keep the key to the vehicle. However, our Hotel(Ryokan) shall be liable for compensation if and when the vehicle parked is damaged intentionally ornegligently on our side while keeping the parking area under our control.Article 18 - Responsibility of the Guest18.01. In the case that our Hotel (Ryokan) has su!ered damage due to the intention or fault of the Guest,the Guest will be required to compensate to our Hotel (Ryokan) for the said damage.

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Table 1 Breakdown of Accommodation Charge (concerning Article 2-1 and 12-1)

Table 2 Penalty (concerning Article 6-2)for Hotels

Remarks:!e charge for an elementary school child or younger is as follows:If a child takes meals and uses bedding on the same basis as an adult: 70% of the adult's chargeIf a child takes special meals and uses bedding for children: 50% of the adult's chargeIf a child only uses bedding: 30% of the adult's charge(applicable only at hotels and ryokan that set special charges for infants)

Note:(1) !e percentage is the percentage of the Penalty against the Basic Accommodation Charge.(2) In the case that the number of days for accommodation has been reduced, Penalty for One Day("rst day) shall be charged, regardless of the number of days reduced.(3) In the case that the Accommodation Contract has been cancelled for a part of the Group(consisting of 15 members or more), the Penalty charged shall be for the number of theGroup members equal to 10% (a fraction to be evened up) of the total number of the Groupmembers booked for accommodation as of 10 days prior to the "rst day ofoccupancy (or the day when the Accommodation Contract has been accepted in lessthan 10 days prior to the "rst day of occupancy).

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(1) Basic accommodation charge (Room charge or Roomcharge plus meal & beverage charge such as for breakfast)(2) Service charge [(1) x 10 %]

(3) Additional food and beverage charge (except for thoseincluded in (1))(4) Service charge [(3) x 10 %]

a. Consumption taxb. Bath tax (at hot spring resorts only)

BreakdownTo

tal a

mou

nt to

be p

aid b

y a g

uest

Tax

Acco

mm

odat

i on

char

geAd

ditio

nal

char

ges

No Show

100%

100%

100%

80%

80%

100%

20%

20%

80%

10%

20% 10%

AccommodationDay

1 Day Prior toAccommodationDay

9 Days Prior toAccommodationDay

20 Days Prior toAccommodationDay

Individual Guest(from 1 to 14 )Group Guests(from 15 to 99 )Group Guests(100 or more)