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QUESTIONNAIRE

Creativity & Innovation

1. People here are generally imaginative in their approach:

2. Novel ideas are welcomed in this organization:

3. Innovative people are valued and rewarded here:

4. People who lack creative minds are not tolerated by this organization:

5. Most people have time to think through new ideas here:

6. People generally risk sharing their ideas because they are listened to and

encouraged:

7. Good ideas are quickly adopted by the organization:

Innovation and Change

1. Innovation and change are initiated and implemented here primarily by experts

and specialists.

2. Here, innovation or change is primarily ordered by top management.

3. Before initiating innovation or change, supervisors here generally go to their

supervisors for sanction and guidance.

4. Those who initiate innovation or change here demonstrate a great concern for any

possible adverse effects on others (in the organization or outside) and try tominimize these effects.

5. Innovation or change here is mainly initiated and implemented through highly

result-oriented individuals.

6. Supervisors here seldom undertake innovations that disturb their existing

friendships in the Organizational or earn the enmity of organizational members.

Power & Conflict (Control)

1. Important people here are always addressed as Sir or Madam, or by job title

(culture)

2. There is much criticism of policies and practices ( non acceptance of orn)

3. People tend to manipulate situations for their own personal advantage:

4. There are cliques here which look after themselves:

5. Politics is a way of life for many people in this organization:

6. Advancement is more a matter of who know than what you know:

Conflict Management



1. Most interpersonal and interdepartmental conflicts here arise as a result of striving

for higher performance. In analyzing and resolving these conflicts, the over-riding

consideration is high productivity.

2. Here, conflicts are usually avoided or smoothed over to maintain a friendly

atmosphere.

3. Arbitration or third-party intervention (usually performed by experienced or

senior people) is sought and used here.

4. In a conflict situation here, appeal is made to principles, organizational ideas, and

the larger goals of the organization.

5. Experts are consulted and their advice used in resolving conflicts here.

Culture Nurturing

1. New comers are taught how to behave with elders and superiors in thisorganization

2. The employees are aware of “do’s and don’ts” in this organization

3. The incidents of how some employees suffered by not following widely accepted

practices in day to day working- are talked about frequently in this organization

4. Wide publicity is given among employees by the management regarding its values,

beliefs and philosophy

Customer Orientation

1. In this organization, customer complaints are immediately attended to

2. Everyone in this organization believes that customers are very important

3. Employees in this organization are very serious about implementing remedial

measures to bring down the number of customer complaints

4. Customer input directly influences our decisions.

5. Customers comments and recommendations often lead to changes

6. Every employee has a deep understanding of customer wants and needs.

7. The interests of the customer often get ignored in our decisions.

8. We encourage direct contact with customers by our people

Quality Orientation

1. Employees in this organization perform their work tasks as per laid down procedures

and standards

2. Here, employees believe that quality products/services can be produced by

implementing Quality standards like ISO 9000/CMM

3. This organization doesn’t have clear work instructions and standard to perform work*

4. Employees strongly believe here that it is very important to produce quality work for

the survival of the organization



Collaboration (Integration)

1. It is strongly believed here that employees should forget their personal difference and

work for achieving organizational goals and targets

2. Here, employees working in one department/group don’t like employees in other

department/group*

3. Employees here strongly believe that working together is important to achieve goals

and targets

4. Here, employees from one department/group are well received in another

department/group

5. While working, the employees who don’t co-operate with fellow employees are

encouraged here*

6. An employee can seek help and get the same from anyone in this organizationirrespective of department and work group

7. Generally, nobody refuses to work with anybody in this organization

Cooperation

1. Cooperation across different parts of the organization is actively encouraged

2. Whenever I have problem I take the help of others in my dept.

Communication

1. Clear communication channels are available to pass information to any level in thisorganization (transparency)

2. Employees feel free to convey their views to any one at any level in this

organization

3. Most communication here is informal and friendly. It both arises from and

contributes to warm relations.

4. People can speak openly about each other’s shortcomings(openness)

5. Employees in this organization get the relevant information pertaining to them

without asking for it (information flow)

6. Whenever employees come to hear any rumors here, they try to get clarified before

acting on the same

7. After due consideration, those in authority here issue instructions and expect them

to be carried out. (Clear delegation of work)

8. People here ask for Information from those who are experts on the subjects.

9. Relevant Information is made available to all who need it and can use it for the

purpose of achieving high performance here.

10. People here communicate information, suggestions, and even criticism to others

out of concern for them.



11. Communication if often selective here; people usually give or hold back crucial

information as a form of control.

12. Decisions are usually made at the level where the best information is available.

13. Information is widely shared so that everyone can get the information he or she

needs when it's needed.14.

Code of Conduct (Ethics) & Integrity

1. Elderly employees are highly respected in this organization

2. Strict discipline is in built in this organization and the employees are used to it

3. If the employees miss from work spot without valid reasons, it is not taken very

seriously by their bosses here*

4. Opinions given by seniors are valued very much in this organization5. Employees come to work on time in this organization

6. There is an ethical code that guides our behavior and tells us right from wrong.

Employee Orientation

1. Employees in this organization feel that the management is interested in exploiting

them*

2. Prompt attention is given to employees’ grievances in this organization

3. Employees believe here that management shows genuine interest in solving their problems

4. There is continuous investment in the skills of employees.

5. Organization takes an active role in the fulfillment of its member’s expectations.

6. This organization takes care of the people who work for it.

7. The "bench strength" (capability of people) is constantly improving.

8. The capabilities of people are viewed as an important source of competitive

advantage.

9. Problems often arise because we do not have the skills necessary to do the job.10.

Role Clarity

1. Every employee knows the role and responsibilities of every other employee in this

organization

2. Employees here are very clear about the work expectations of their bosses

3. Employees are often confused about their roles to be played in this organization*

4. Employees know whom they have to approach incase they have problems/doubts in

their day to day working here



5. Employees are having clear understanding about their roles and responsibilities in this

organization

6. Job responsibilities are clearly defined for all the jobs in this organization

Rules (Policies & Practices)

1. Policies framed are fair in both procedural as well as distributive ways.

2. There is a characteristic management style and a distinct set of management practices.

Learning Environment, Adaptability & Stability

1. Our approach to do business is very consistent and predictable

2. We respond well to competitors and other changes in the business environment.

3. New and improved ways to do work are continually adopted.

4. We view failure as an opportunity for learning and improvement

5. Learning is an important objective in our day-to-day work.

6. We continuously track our progress against our stated goals.

Individuality (Lateral Independence)

3. Authority is delegated so that people can act on their own.

4.

Trust

1. We trust each other

2. There is an atmosphere of trust in this organization:

3. I can trust the people I work with to lend me a hand if I need it.4. If I got into difficulties at work, I know my colleagues would try and help me out.

1. Only a few people here are trusted by management, and they are quite influential.

2. Trusting and friendly relations are highly valued here.

3. Here, high value is placed on trust between supervisor and subordinate.

4. Specialists and experts are highly trusted here.

5. A general attitude of helping generates mutual trust here.

6. Those who can achieve results are highly trusted here.

7. At work we express even negative ideas, help in a win-win approach & respect

differences.

8. I have full confidence in the skills of my colleagues.

9. Most of my colleagues can be relied upon to do as they say they will do.

10. I intend to check my colleagues' actions to avoid being taken advantage of.

11. I share my knowledge only with, whom I trust.

Trust in top management

12. Top management is sincere in its efforts to communicate with employees.



13. Management can be trusted to make sensible decisions for the company's future.

14. Top management keeps its commitments to employees.

15. I can rely on management to try to help me out when I run into difficulties with the job.

16. I feel quite confident that my organization will always try to treat me fairly.

Senior management

Senior management sets high standards of excellence

Senior

management treats employees fairly

I believe senior management appreciates the work I do.

I trust the information I receive from senior management.

Direct supervisor

My direct supervisor makes sure I have clear goals to achieve.

My direct supervisor gives me helpful feedback on how to be more effective.

My direct supervisor listens to my ideas and concerns.

My direct supervisor serves as a positive role model for me.

I believe my direct supervisor appreciates the work I do.

Work Processes

I am clear on how best to perform my work tasks.

Everyone here takes responsibility for their actions.

Work tasks are completed on-time

My work group operates effectively as a unit.

We use efficient work processes when performing our jobs.

Communications

I receive the information I need to perform my job well.

I am clear on how my job supports the department's overall objectives.

When I need help, I can ask others in my work group for suggestions or ideas

. Senior management encourages collaboration across the organization



Interpersonal communication and relationships contribute to organizational performance.

Our face-to-face meetings are productive.

Technology

My department has adequate tools and technologies to perform our work.

The technology we use supports our business processes.

The technology we use helps me get my job done.

The tools and technologies that I use help me to be efficient in completing my work.

Our technology is reliable and works when we need it to work.

I enjoy starting a new day at work

My organization's structure is hierarchal in nature.

My organization's structure is diplomatic in nature.

My organization will promote from within before looking for employees externally

Co-workers relations:

I feel my input is valued by my peers.

Knowledge and information sharing is a group norm across the organization.

Employees consult each other when they need support.

Individuals appreciate the personal contributions of their peers.

When disagreements occur, they are addressed promptly in order to resolve them.

Culture/work environment:

I feel valued as an employee.

I enjoy being a part of this organization

Employees have a good balance between work and personal life.

Morale is high across the organization.

Emplo My organization has a current mission plan for everyone to view.

Our organization is good at fulfilling their mission.



My organization's culture follows the company's mission.

My organization's culture is developed by top management.

My organization's culture is shaped by internal factors

My organization's culture is shaped by external factors.

My organization is diplomatic in how it handles all aspects of operations.

My organization is authoritative in how it handles all aspects of operations.

I feel that my organization values my opinion

My organization communicates effectively (written and verbal) and in a timely manner to

their employees.

My organization shares information with others who should know.

My organization recognizes and celebrates successes of team members.

My organization recognizes and celebrates successes of team members.

I feel driven to make a difference in my workplace.

yees speak highly about this organization.

Fair Management Process

1. My organization involves employees in the management decisions that affect them by

asking for their input and allowing them to refute the merits of one other's ideas and

assumptions.

2. Employees' opinions are considered by managers and decisions are made impartially in

the overall interests of my organization.3. Once a decision is made in my organization, managers state clearly the new rules of the

game.

4. Employees are treated fairly in my organization.

Strategic planning: (mission, vision, obj, goals, future orientation)

17. There is a clear mission that gives meaning and direction to our work. (mission)

18. We have a shared vision of what the organization will be like in the future.(vision)

19. We have clearly defined goals.

20. There is a long-term purpose and direction in this organization.

Future Orientation



1. The organizations future plans are made known to the managerial staff to help them

develop their juniors and prepare them for future.

2. There is a clear strategy for the future

3. People understand what needs to be done to succeed in the long term

Loyalty & Commitment

I am willing to put extra effort when necessary to complete the assigned job.

I am committed to the values of my organization.

Increased commitment influences me to share my knowledge with others to bring image to

the organization.

Work Environment

4. Lots of things "fall between the cracks."

5. MY work place offers me a well organized environment.

6. This organization encourages employees to exercise their own initiates.

(autonomy/creativity)

7. There are social networks of similar interests in this organization. (informal networks)

8. Informal networks are adding value to the formal organization.

9. I am well equipped with the required tools & technology to do my job effectively.

10. our organization ensures employee’s success within the frame work of the

organization’s mission, vision, and strategy.(employee empowerment)

11. Employees are committed towards their responsibility for the consequences of their

own behavior. (Empowerment- accountable)

12. Employees have adequate freedom to act on their own. (empowerment)

13.

Relationship with superiors:

1. My superior cares me most of time.

2. Work assignments are fair in the department.

Mgt support:

When the employees are in problems, the mgt can provide full support.

The organization treats employees fairly.

Action Orientation

1. Important strategic and operational decisions are quickly translated into action



2. Short-term thinking often comprises our long-term vision.

3. Our vision creates excitement and motivations for our employees

Performance Orientation

Here employees are competing directly with each other through their special knowledgeand talents.

Team Orientation

1. Team work is valued here and we believe that collectively out perform individuals.

2. Employees have a cool climate to coordinate with other members & synergize.

3. Each one of us clearly knows our part in a group task.

4. We feel involved when important decisions regarding group are taken

5. Team spirit is of high order in this organization

6. We can make a significant contribution to the success of our work unit.

7. team spirit encourages us to share knowledge among the team members.

8. People work like they are part of a team.

9. Teamwork is used to get work done, rather than hierarchy.

10. Teams are our primary building blocks.

11.

Decision Making (Autonomy & Entrepreneurial spirit)

1. While making decisions, people here make special attempts to maintain cordial

relations with all concerned.

2. Decisions are made at the top and communicated down-ward, and people here

generally prefer this.

3. People who have demonstrated high achievement have a big say in the decisionsmade here.

4. Decisions here generally are made without involving subordinates.

5. Decisions here are made and influenced by specialists and other knowledgeable

people.

6. Decisions are made here by keeping in mind the good of the employees and society.

7. Top management of Company ensures that employees have enough freedom in

decision making.

8. Senior management takes employees suggestions seriously.

9. employees have freedom to take the necessary actions to get their job done

(autonomy & freedom).



10. I have been given fair amount of freedom to do my job.

11. Everyone has a good idea of the decisions/actions for which he/she is responsible.

(accountability)

12. Here Decisions are made at a level which makes the work effective (effective

decision making)

Competency:

I find my job challenging

I can handle the size of my work load.

13. I find my organization giving me new opportunities to increase my skills.

14. management utilizes my skills effectively ( optimum utilization of skills)

15. I have sufficient skills to perform my job.

16. My competence encourages and gives me confidence to share my knowledge with

others.

Interpersonal Relationship

1. In this organization most informal groups are formed around experts.

2. The atmosphere here is very friendly and people spend enough time in formal and

social relations.

3. In this organization strong cliques protect their own interests.

4. Businesslike relationships prevail here; people are warm, but get together primarily to

ensure excellence in performance.

5. People here have strong associations mostly with their supervisors and look to them

for suggestions and guidance.

6. People here have a high concern for one another and tend to help one another spontaneously when such help is needed.

7. Employees of our organization enjoy good interpersonal relationship.

Reward System

1. Here, the main thing that is rewarded is excellence in performance and the

accomplishment of tasks.

2. Knowledge and experts are recognized and rewarded here.

3. Loyalty is rewarded more than anything else here.4. The people who are rewarded here are those who help their junior colleagues to

achieve and develop.



5. The ability to control subordinates and maintain discipline is afforded the greatest

importance in rewarding supervisors here.

6. The ability to get along well with others is highly rated and rewarded here.

7. Equitable rewards are given for equitable work.

8. There are mechanisms in this organization to reward any good work done or any

contribution made by employees.

9. Here the nature of work is challenging, interesting, doable & enjoyed by the

employees.

Task Orientation (Risk Taking/Leadership)

1. When confronted by risk situations, supervisors here seek the guidance and support of

friends.

2. In risky situations, supervisors here strongly emphasize discipline and obedience to

orders.

3. In risky situation, supervisors here have strong tendency to rely on expert specialists

for their advice.

4. Supervisors here generally go to their supervisors for instructions in risky situations.

5. In responding to risky situations, supervisors here show great concern for the people

working in the organization.

6. In responding to risky situations, supervisors here take calculated risks and strive

above all to be more efficient or productive.

7. We are led by visionary leaders who are proactive and bring in second order changes.

8. Employees of this organization feel free to take informed risks in doing their work

(risk taking).

9. The leaders and managers "practice what they preach."

10. Leaders have a long-term viewpoint.

Corporate Values (Honesty, Team spirit, Openness, Humility)

1. Honesty and Integrity is a value here.

2. We confront problem situations openly and ideas are solicited from each of us.

3. There is a clear and consistent set of values that governs the way we do business.

Transparency & Fairness in Administration

Personal & Professional Growth

Individual Responsibility



1. I f the organization were to fail, each employee here would feel a personal loss.

2. Employees of this organization will feel personally responsible for the success or failure

of the organization to a greater extent.

3. To what extent do you feel personally responsible for the success or failure of theorganization?

4. How well do you understand the objective of your work unit?

Unity in Diversity

1. Employees feel that they are held together by an invisible force in this organization

2. The employees in this organization have common values and beliefs

3. The unity among employees can easily be broken in this organization*

4. Employees are loyal and trust each other irrespective of their caste background here

5. Employees in this organization practice secularism (belief that morality, education etc

should not be based on religion)

6. It is easy to coordinate projects across different parts of the organization.

7. Working with someone from another part of this organization is like working with

someone from a different organization

Creativity – Adaptability

1. The management does not hesitate to change old traditions for its survival and

progress

2. Employees believe that there is “always a better way of doing things” here

3. Employees who come out with new ideas are encouraged in this organization

4. While experimenting with new ideas, if output drops – it is not questioned

5. Changes are not resisted here if they are good for the organization

Technology: (tools, infrastructure,

I have adequate resources to perform my job effectively.

I am well equipped with the required tools and technology to do my job effectively.

QUESTIONS

Questionnaire on knowledge sharing:



(Awareness, intention, attitude, existence of know sharing)

Awareness:

Intention:

I wish to share my knowledge with my colleagues

Attitude:

I believe that shared knowledge can help other members in problem solving

I believe that the reciprocity among employees will motivate knowledge sharing.

We believe knowledge sharing is power rather than hoarding it.

Existence of knowledge sharing:

Our organization has a values system intended to promote knowledge sharing (policies

& strategies)

Our organization has policies to improve employee retention.(Policies)

In our institution knowledge sharing practices are the explicit criteria for assessing

employee performance.

Our organ specifically rewards knowledge sharing with ---------

Our, management encourages employees to participate in the conferences to acquire

new knowledge.

In our work place knowledge sharing practices are the responsibility of HOD.

In our organization there is a practice of transferring knowledge by experienced

employees to newly joined ones. (Mentoring)

Experienced employees have a practice of entering working results into the knowledge

repository.

Here the people do not have sufficient time to share their expertise.

Questionnaire on ks and performance of orgn:

Relative advantage:

5. Using the KM system to share knowledge enables me to accomplish tasksmore quickly.

6. Using the KM system to share knowledge improves the quality of work I do.7. Using the KM system to share knowledge will make it easier to do my job.8. I find using the KM system to share knowledge to be advantageous in my job