REBECCA KONZEM1400 5th Ave., Apt. 5D, New York, NY 10026 (805) 450-6223 [email protected]
EXPERIENCE: NALS Apartment Homes, LLC June 2003 – August 2015A Real Estate Investment and Management firm headquartered in Santa Barbara, CA, specializing in large multifamily income producing assets throughout the United States
● Promoted multiple times within the 12+ years of employment● Relocation to corporate office within two years of employment● Traveled nationwide for over five years training on-site teams
Executive Assistant to CEO and Team (January 2011 – August 2015, Santa Barbara, CA)● Coordinated all personal and business travel arrangements, managed several calendars, set-up meetings and prepared materials,
conference calls, webinars and function space● Handled personal errands and requests assigned by Executive Officers and their family● Managed executive travel, private jet and plane charters domestically, internationally and through private FBO’s● Coordinated company-wide annual and quarterly conferences, HQ functions, meetings and events several times a year, making
arrangements for all attendees from venue contract negotiation to hotel, flight, transportation, gifts and activity coordination● Office Manager to 30+ corporate employees and 450+ onsite employees nationwide, managing relations, contracts, buyouts and budget
with national vendors, including reviewing and approving all office supply orders● Oversaw building renovations and interior design with respect to scheduling and budget● Coordinated property acquisitions by calling meetings and following up with the operations team on their progress ● Designed, implemented and improved corporate office policies and procedures
Marketing Operations & Training Coordinator (July 2007 – January 2011, Santa Barbara, CA)● Responsible for Customer Training Scheduling, traveling to each region to provide one-on-one training with our on-site teams● Handled purchasing, inventory and preparation of training supplies● Prepared pre-training instructions / expectations and communicate information to training participants and their managers● Maintained and edited training materials, working towards the creation and implementation of standard training documentation● Acted as liaison for on-site employees by responding to requests for information on training schedules, programs, policies, and processes● Researched and tested new, state-of-the-art training, development tools and technology to ensure continued growth and efficiency ● Created materials and presentations to conduct nationwide, motivational leasing rallies
Operations Marketing Assistant (July 2005 – July 2007, Santa Barbara, CA)● Traveled to each region providing training on operations, policies, practices and procedures, also traveling when purchasing new
acquisitions to train new employees ensuring the operation will not suffer during transition ● Primary contact for marketing and operations vendors, including website management, credit screening, debt collection, advertising and
online rent collection● Researched new marketing/operations strategies and authored new policies and tutorials as needed● Managed branding and online reputation of NALS properties and NALS Apartment Homes, Help design resident-facing items (email blasts,
mailers and brochures)● Prepared monthly manager calls and operations meetings, and organized the annual management conference
Leasing Consultant promoted to Assistant Property Manager (June 2003 – July 2005, Tucson, AZ)● Maintained high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of
market conditions, understanding competitive pricing, and utilizing appropriate marketing resources● Provided follow-through and assistance to Community Manager and support groups in coordinating the on-going maintenance of the
property● Supervised staff members as directed by the Multi-site Manager, also preparing lease documents and related paperwork● By example, encouraged employee development and teamwork through effective personnel management and by communicating clear
standards● Assisted the Multi-Site Manager as needed by demonstrating good communication skills and by understanding Company and divisional
goals, policies, and procedures● Supported the marketing functions through recording accurate data on prospective/new residents, keeping informed of the competition● Utilized company resources to facilitate leasing and updated resident and vendor records as necessary● Assisted in establishing and achieving financial goals by effectively qualifying prospective residents and verifying applications● Strived to make the living experience, particularly the first and last impressions, of the highest quality
EDUCATION & CERTIFICATES: Pima Community College - General Studies (2000 – 2002)California State Notary Public, commission expires August 2018NALS Apartment Homes, Special Recognition Award - Event Management (Received October 2012)
SKILLS: Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)Social Media Marketing and Website DevelopmentYardi Voyager and AMSI Programs10-Key
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