Conférence sur la Transformation Numérique par le CloudThe Cloud Digital Transformation SummitMontréal, 16 juin 2016 – Montreal, June 16 2016

Présenté par

Session 13 CHOSES QUE VOUS DEVEZ SAVOIR SUR CLOUD PBX ET SKYPE FOR BUSINESS3 THINGS YOU NEED TO KNOW ABOUT CLOUD PBX AND SKYPE FOR BUSINESS Yannick NadeauBusiness Productivity Specialist Microsoft

“WE WILL REIMAGINE PRODUCTIVITY TO EMPOWER

EVERY PERSON AND EVERY ORGANIZATION ON THE

PLANET TO DO MORE AND ACHIEVE MORE.”

SATYA NADELLACEO, MICROSOFT

5

PSTN Conferencing: Worldwide dial-in for your online meetingsCloud PBX: Business phone system in the cloudPSTN Calling: Cost effective cloud based dial tone(add-on)

Power BI Pro: Live business analytics and visualization Delve Analytics: Individual and team effectiveness

Advanced Threat Protection: Zero-day threat and malware protectionAdvanced Security Management:

Enhanced visibility and controlCustomer Lockbox: Complete control of dataAdvanced eDiscovery:Identifying the relevant data quickly

New Value for Enterprise Customers

NEW6/1

SECURITYAdvanced Enterprise Protection

VOICEComplete Cloud Communication

ANALYTICSInsights for Everyone

A true cross-platform approach, for anytime, any-device experiences

Advanced Threat Protection• Protect against unknown malware and viruses• Provide real-time, time-of-click protection against malicious URLs• Deliver rich reporting and URL trace capabilities with Click Tracing

Security

Advanced Security Management• Identify high-risk and abnormal usage, security incidents, and threats• Gain enhanced visibility and context into Office 365 usage and

shadow IT• Reduce the possibility of attacks with granular controls that monitor

accessCustomer Lockbox• Explicitly control all access to data; Microsoft must be granted

permission• Grant just-in-time access to limit data access• Maximize data security and privacy by logging access control

activitiesAdvanced eDiscovery• Focus on what is unique and relevant by training the system to

identify emails and documents through predictive coding• Reduce document volume with Near Duplicates and Email Threading

Advanced Threat Protection

Advanced Security Management

Customer Lockbox

Advanced eDiscovery

7

Power BI Pro

Delve Analytics

AnalyticsPower BI Pro

• Gain fast, easy access to the data you need with a simple intuitive experience

• Access a live, 360º view of your business through a single dashboard• Discover new insights by exploring your data with rich visualizations

Delve Analytics• Leverage personal and team work analytics to improve individual

effectiveness• Use the Outlook add-in to understand how you and your team spend

time• Identify top collaborators and email insights, including reach

VoicePSTN Conferencing

• Use a tolled dial-in number to join meetings from any device• Dial out to bring participants into the meeting

Cloud PBX• Centrally manage users for communications, email, and content from

Office 365• Eliminate separate PBX systems and transition to the cloud

PSTN Calling• Subscribe to calling plans from Office 365• Use existing phone numbers or get new ones

Cloud PBX PSTN Calling

PSTN ConferencingX

MeetingsWork like you are all in one room, even when you are not. From collaborative team sessions to large broadcasts or dialing into a conference using your phone, Skype for Business is designed for all your meeting needs.

PSTN CONFERENCING*

ADD DIAL-IN, DIAL-OUT TO CONFERENCINGUse a local dial-in number to join Skype Meetings; dial-out to bring participants into the meeting with a phone number

DECREASE COSTSLeverage unlimited audio conferencing* compared to per minute costs for third-party audio conferencing provider

SIMPLIFY MANAGEMENTConsolidate all communications under a single solution, vendor, invoice, and support channel

DIAL-IN CONFERENCINGAdd telephone access to meeting invitations at the time of scheduling for attendees who cannot connect to the Internet

DIAL-OUT CONFERENCINGAdd people to a meeting by dialing a phone number, or join meeting audioby phone

*Available in US only in Dec 2015. Expansion in 2016. PSTN Conferencing is available as a part of E5 or as a standalone product.

PSTN CONFERENCING—COST SAVINGS

S I N G L E C O N F E R E N C E C A L L C O S T

S I N G L E C O N F E R E N C E C A L L C O S T

$/min

60’ 5 $0.02 $6 PSTN CONFERENCING *INCLUDED IN OFFICE 365 E5

$0*

WEBEX

MAXIMIZING VALUE FROM MEETINGS

IT VALUE

BUSINESSVALUE

1 Use web conferencing 2

Organize large meetings and webcasts

3Enable PSTN dial-in and dial-out

4Use Skype for Business for all your meetings

• Avoid redundant systems

• Manage single directory

• Greatest reach and adoption

• Lower TCO

• Increased user participation

• More predictable pricing

• Eliminate dispersed audio and web conferencing solutions

• Greater audience reach

• Ease of use

• Single client and tool to manage; reduced user support

• Integrated user directory

• Travel and expenses reduction

• Vendor consolidation

• Simpler management• Greater insights on

usage and control

Below is a roadmap of the Skype for Business meeting capabilities to adopt. The value increases as you move through each step.

PRESENT AND RECORD FROM SKYPE FOR BUSINESS CLIENT

WATCH FROM ANY BROWSER OR MOBILE DEVICE

DISTRIBUTED VIA AZURE MEDIA SERVICES

SKYPE MEETING BROADCAST

EASILY REACH THOUSANDS OF ATTENDEESBroadcast to thousands of meeting attendees who can join the meeting from almost any browser or device*

FLEXIBLE DEPLOYMENTDeploy Skype Meeting Broadcast online or in a hybrid topology

SHARE RECORDINGSUse Office 365 Video to post recordings and control video access

*Broadcast to up to 10,000 attendees supported in initial release, using Skype for Business Online and Azure Media Services.

SKYPE MEETING BROADCAST—COST SAVINGS

S K Y P E M E E T I N G B R O A D C A S TW E B E X E V E N T C E N T E R

$479per organizer per monthmeetings over 1,000 attendees $0*included in E1, E3, and E5

suites all users have rights

*Assumes customer has E1, E3, or E5

WEBEX

VoiceMake, receive, and transfer business calls in the office, at home, or on the road using phone or PC. Increase agility and consolidate management with voice services in Office 365.

MARKET VALIDATION

LEADERin Garter’s Magic Quadrants for unified communications, corporate telephony, and web conferencing1

#1in new voice seats sold; Microsoft is preferred by more customers than any other IP PBX vendor

79%of U.S. enterprises are deploying or planning to deploy Skype for Business, including telephony2

1 Reprints available at http://news.microsoft.com/analyst-reports/ 2 T3i Research, Impact of Microsoft Lync on the Enterprise Voice Market

MAKE, RECEIVE, TRANSFER CALLS

OFFICE 365 ADMIN PORTAL FOR SKYPE FOR BUSINESS

MODERN VOICE WITH CLOUD PBX

Make, receive, and transfer business calls in the office, at home, or on the road, using phone, PC, and mobile

Interoperate with existing assets and eliminate separate PBX systems over time

Increase agility and consolidate management with rapid provisioning, reporting, and diagnostics of voice services in Office 365

CLOUD PBX (CALL MANAGEMENT)

EXPERIENCE VOICE IN THE CLOUDProvide a complete voice solution in the cloud.* Reduce reliance on costly PBX systems and on-premises hardware.

FLEXIBLE VOICE SOLUTION Make, receive, and transfer business calls in the office, at home, or on the road from almost any device.

SIMPLIFY ITIncrease agility and consolidate management with rapid provisioning, reporting, and diagnostics of voice services in O365

OFFICE 365 ADMIN PORTAL FOR SKYPE FOR BUSINESS

MAKE, RECEIVE, TRANSFER CALLS

*A complete voice solution is possible with a combination of Cloud PBX and PSTN Calling

CLOUD PBX (CALL MANAGEMENT)—COST SAVINGS

$480,000per year

MICROSOFT COST

SAVINGS

HOSTED PBXON-PREMISES PBX CLOUD PBX*

CiscoAvayaMitel

Orange

$12$23

$8

COST COMPARISON FOR 10,000 SEATS(PER USER PER MONTH)

PSTN CALLING

CONNECT TO ANYONE FROM VIRTUALLY ANYWHERECloud PBX with PSTN calling lets you connect your organization to the PSTN*. Make and receive calls using Skype for Business

REDUCE COSTSSubscribe to national or international calling plans

SIMPLIFY VOICE MANAGEMENTAssign users new phone numbers or re-use existing ones

*PSTN=Public Switched Telephony Network. Previously Microsoft enabled connectivity to PSTN via third-party providers

PSTN CALLING—COST SAVINGS

$2.76Mper year

MICROSOFT COST

SAVINGS

NATIONAL CALLING PLANS

INTERNATIONAL CALLING PLANS

Verizon and Ring

Central

$35$12

COST COMPARISON FOR 10,000 SEATS(PER USER PER MONTH)

OOMAand 8X

$40$24

CALL MANAGEMENT Cloud PBX

On-Premises PBX

Skype for Business Server Cloud PBX

PSTN CALLING Connectivity to

PSTN providers PSTN Calling Connectivity to PSTN providers

NEW

NEW

NEW

NEW NEW

VOICE DEPLOYMENT

ON-PREMISES

NEW NEW

HYBRID ONLINE

MAXIMIZING VALUE FROM VOICE

ITVALUE

BUSINESSVALUE

1 Use Cloud PBX

2 Use PSTN Calling 3 Use Skype for

Business for all your voice needs

• One communication tool

• Lower TCO

• Avoid redundant systems

• Integrated and single directory

• More predictable pricing

• Ease of procurement

• Fast enablement of phone numbers

• Simple and central management

• Anywhere business phone

• Vendor consolidation

• Single administration• Ease of on/off-

boarding• Greater insights on

usage and control

Below is a roadmap of the Skype for Business voice capabilities to adopt. The value increases as you move through each step

SKYPE ACROSS DEVICES

CONNECT FROM WITHIN DOCSWith Skype in-app integration, you can IM, screen share, talk, or video chat from within your documents

QUICKLY INCLUDE PARTICIPANTSEasily bring remote participants into meeting spaces of all sizes, with Skype for Business Room Systems and Surface Hub

COMMUNICATE FROM VIRTUALLY ANYWHEREConnect to your team anywhere with Skype for Business mobile apps across Windows, Android, and iOS

iOSSURFACE HUBOFFICE REAL-TIME CO-AUTHORING IN SKYPE FOR BUSINESS

GLOBAL AND DISTRIBUTED IS THE NEW NORMAL FOR TEAMS

collaborate with partners or colleagues located elsewhere on a daily basis78%

MICROSOFT: Lync usage and adoption survey, 2014

use web conferencing to meet with same group of people once a week, sometimes daily4 of 5

MEETINGS AND MOBILITY GO HAND IN HAND = FLEXIBILITY

WAINHOUSE: Web conferencing usage summary, 2014

launch and host web conferences from their mobile devices46%smartphone web conference users say they are afforded more freedom and flexibility66%

HOW TO MIGRATE TO THE CLOUD

GIVE CLOUD PBX TO INFORMATION WORKERS FIRST

Expand to other scenarios with roadmap

Buy PSTN Calling from O365where available, or

Use Telco operators’ calling services WW w/Cloud Connectivity

Buy PSTN Conferencing from O365 (15 countries in Dec ‘15)

Assign users anywhere

Get dial-in numbers (45 countries in Dec ’15)

ENABLE MEETINGS FOR ALL USERS IN THAT REGION

Expand when multi-DC support becomes available (FY17)

Use ROI to select the region

Interoperate with existing SFB server in other regions

START IN ONE REGION

CLOUD CONNECTIVITY

EXISTING CUSTOMERS CAN USE THEIR CURRENT SFB SERVER DEPLOYMENT

NEW CUSTOMERS CAN USE THE NEW CLOUD CONNECTOR EDITION

Office 365

Cloud ConnectivityCustomer

premises

Cloud PBXPSTN

Connects Cloud PBX in Office 365 with on-premises telephony

E1 E3 E5 Features Office 365 Services $8 $20 $35

Business Class Email and Calendars Exchange Online 50 GB Unlimited

Unlimited

Social, Video, Sites, Work Management Yammer, O365 Video, SharePoint Online, PlannerNew● New● ●

IM, Online Meetings, Meeting Broadcast Skype for BusinessNew● New● ●

File Storage, Sharing, Information Discovery OneDrive for Business, Delve ● ● ●Office Online ● ● ●Office Client Apps Office 365 ProPlus ● ●Archiving, Rights Management, Data Loss Prevention, Encryption New● ●Advanced Security Management, Advanced eDiscovery, Secure Attachments and URLs, Access Control

●

End User and Organizational Analytics Power BI Pro, Delve Analytics ●Cloud PBX Skype for Business ●PSTN Conferencing* Skype for Business ●

Enterprise Plan Add-ons

PSTN Calling** Skype for Business +$24CRM Online Professional Dynamics +$50 +$50

OFFICE 365 ENTERPRISE SUITES

*Toll-free and International Dial-out conferencing capabilities will incur additional per minute consumption charges when available. Customers can disable this feature to avoid additional billing. **$24 includes both International and Domestic calling plans. Domestic only calling plans are available for $12. Tax is included in price in USA. Add-On price to E1 & E3 is $32, which includes Cloud PBX

It’s easy to get started…Learn more here: aka.ms/peoplecentricsecurity

COMPLIANCE CERTIFICATIONS

MEET INDUSTRY STANDARDSMicrosoft holds key certifications and attestations across various industriesTRUST MICROSOFT’S VERIFIED SERVICESMicrosoft is regularly audited and submits self-assessmentsto external auditors

STANDARD INDUSTRY OR GOV.HIPAA HealthcareGLBA Financial ServicesPCI DSS Financial ServicesFERPA EducationFISMA and FedRAMP United StatesEU Model Clauses European UnionUS-EU Safe Harbor framework

United States and European Union

PIPEDA CanadaISO 27001 and ISO 27018 Broad IT security

DPAsApplies to more than 40 specific security commitments from regulations worldwide

MERCI / THANK YOUN’oubliez pas de compléter votre évaluation et de visiter le stand

Vidéo

Don’t forget to complete your evaluation and visit the Video booth

Conférence sur la Transformation Numérique par le CloudThe Cloud Digital Transformation Summit

Présenté par

© 2016 Microsoft Corporation. All rights reserved.

Cloud PBXComplete call control in Office 365.

Two core parts always in the cloud: - Cloud-based call control for end-users - Tenant admin user experience for IT Pros

Office 365Customer Premises

Azure ExpressRoute** or Public Internet

** Azure ExpressRoute for Office 365 strongly recommended for optimal experience

Cloud PBX: Calling FeaturesCall answer / initiate (by name & number)Call hold / retrieveCall HistoryCall Delegation & Call On-behalfCall Transfer (Blind, Consult & Mobile) Camp-onCaller ID Call WaitingCall forwarding & simul-ringClients for PC, Mac & Mobile

Device switchingDistinctive ringingDo-not-disturb routing & call blockingEnterprise calendar call routingIntegrated dial-padMusic on HoldQualified IP Desk PhonesSkype & Federated callingTeam calling Video call monitor Voice Mail