24.ECLF2015Day2 Nick Blake ECLF tech Nick Blake Nick Blake.pdf · experience (UPS & FedEx),...

T E C H N O L O G YO V E R V I E W

A B O U T U S

5kg

T HE P R O B LE MA 5K G P A C K A G E

T R A N S P O R T E D T R U C K / P L A N E / T R U

C K G E N E R A T E S

12KG C O 2 *

* Express package 800-1000km

12kg

same speedsame price9 9 %

R E D U C TI O N I N C O 2

<10gCO2

2kgCO2

12kg

120g

5kg

X X X8kgCO2

2kgCO2

+ + =

100gCO2

<10gCO2

+ + =

!GS1

datamatrix

C Y C L E L O G I S T I C S -TEC H N O L O G Y A R EA S

DI S PO

LI NE HA U L O PT I M I S A T I O N

O R DE R M A NA G E M E NT

C U S T O M E R R E LA T I O NS HI P M A NA G E M E NT

( C R M ) M O B I LE R I DE R T E C H

B A R C O DE LA B E LS /

T R A C KI NG

R O U T I NG & S C HE DU LI NG

DI S PO DE C I S I O N S U PPO R TB A C K O F F I C E -

B O O KKE E PI NG R E PO R T I NG

NE T WO R K ( L I NE HA U L)

O PE R A T I O NS

TEC H I S S U ES F O R C Y C L EL O G I S T I C S O P ER A T O R S

M A K E O R B U Y ?

Make• Meets specific local requirements - 'made to measure'• You (must) control the upgrade cycle• Only as much functionality as you need• Cost of time if a team member is the developer

Buy• Someone else is responsible for maintenance, backups and

upgrades• May be easier to interface to other systems (standards-based)• ‘Whole-life’ cost could be lower than a self-build solution• Potential lack of control over development• Dependence on the developer

A A R G H . . . B U T W H A T I F I C A N ’ T F I X I T M Y S EL F W I TH A SPAN N E R ? ! ? ! ? ! ?Walkie-talkie & notepad• Robust, tried-and-tested approach• Not much to go wrong• Standard messenger tools can fix most issues• Walkie-talkie becoming obsolete• Becoming less acceptable for customers

Web dispo, PTT & smartphone• Most messengers already have smartphones• More powerful solution - bar-code reader, signature POD• Fantastic when it all just works :-)• Battery life!• Expense of equipment & wireless internet access

A U TO M A T I O N - R O B O T D I SPO O RD EC I S I O N S U P P O R T ?Conventional Dispo• Extremely flexible, leveraging expertise • Difficult to scale (>500 stops/day -> multiple dispatchers -> not so easy to

organise)• Stressful when every job must be managed while exceptions are popping up

(cigarettes, strong coffee and lots of bad language)

Decision support, dynamic dispatch• Decision-support solutions automate the routine allowing focus on the

exceptions• Dynamic dispo constantly updates the plan as new jobs come in• Technology is coming that learns the operation and can 'predict' where and

when new jobs will occur• Good solutions make suggestions but can be over-ruled by the dispo• Dispo can't be replaced by the computer

A U TO M A T E W H A T ’ S L ES S U R G EN T ( B U T S T I L L I M P O R T A N T )Automate• Customer-print labels (A4 plain paper, laser or inkjet)• Scanning with smartphone (no special technology)• Readable in poor conditions (wet, engraved, embossed)

Human• GS1 standards for numbering, labelling and barcodes are

comprehensive• GS1 datamatrix is very versatile and easily applicable• GS1 data standards (shipment, package numbering) could be

very useful for the cycle logistics community• globally recognised, cheap to implement, inter-operable

C Y C L E L O G I S T I C S -TEC H N O L O G Y A R EA S

DI S PO

LI NE HA U L O PT I M I S A T I O N

O R DE R M A NA G E M E NT

C U S T O M E R R E LA T I O NS HI P M A NA G E M E NT

( C R M ) M O B I LE R I DE R T E C H

B A R C O DE LA B E LS /

T R A C KI NG

R O U T I NG & S C HE DU LI NG

DI S PO DE C I S I O N S U PPO R TB A C K O F F I C E -

B O O KKE E PI NG R E PO R T I NG

NE T WO R K ( L I NE HA U L)

O PE R A T I O NS

M ES S E N G E R S TA R T U P

DI S PO

LI NE HA U L O PT I M I S A T I O N

O R DE R M A NA G E M E NT

C U S T O M E R R E LA T I O NS HI P M A NA G E M E NT

( C R M ) M O B I LE R I DE R T E C H

B A R C O DE LA B E LS /

T R A C KI NG

R O U T I NG & S C HE DU LI NG

DI S PO DE C I S I O N S U PPO R TB A C K O F F I C E -

B O O KKE E PI NG R E PO R T I NG

NE T WO R K ( L I NE HA U L)

O PE R A T I O NS

> 500 S TO P S / D A Y

DI S PO

LI NE HA U L O PT I M I S A T I O N

O R DE R M A NA G E M E NT

C U S T O M E R R E LA T I O NS HI P M A NA G E M E NT

( C R M ) M O B I LE R I DE R T E C H

B A R C O DE LA B E LS /

T R A C KI NG

R O U T I NG & S C HE DU LI NG

DI S PO DE C I S I O N S U PPO R TB A C K O F F I C E -

B O O KKE E PI NG R E PO R T I NG

NE T WO R K ( L I NE HA U L)

O PE R A T I O NS

N ETW O R K O P ER A T O R

DI S PO

LI NE HA U L O PT I M I S A T I O N

O R DE R M A NA G E M E NT

C U S T O M E R R E LA T I O NS HI P M A NA G E M E NT

( C R M ) M O B I LE R I DE R T E C H

B A R C O DE LA B E LS /

T R A C KI NG

NE T WO R K ( L I NE HA U L)

O PE R A T I O NS

R O U T I NG & S C HE DU LI NG

DI S PO DE C I S I O N S U PPO R TB A C K O F F I C E -

B O O KKE E PI NG R E PO R T I NG

N ETW O R K O P ER A T O R

DI S PO

LI NE HA U L O PT I M I S A T I O N

O R DE R M A NA G E M E NT

C U S T O M E R R E LA T I O NS HI P M A NA G E M E NT

( C R M ) M O B I LE R I DE R T E C H

B A R C O DE LA B E LS /

T R A C KI NG

NE T WO R K ( L I NE HA U L)

O PE R A T I O NS

R O U T I NG & S C HE DU LI NG

DI S PO DE C I S I O N S U PPO R TB A C K O F F I C E -

B O O KKE E PI NG R E PO R T I NG

B A R C O DE LA B E LS /

T R A C KI NGWhat we can do• Customer-print labels (A4 plain paper, laser or inkjet)• Scanning with smartphone (no special technology)• Readable in poor conditions (wet, engraved, embossed)

Our experience• GS1 standards for numbering, labelling and barcodes are

comprehensive• GS1 datamatrix is very versatile and easily applicable• GS1 data standards (shipment, package numbering) could be

very useful for the cycle logistics community• globally recognised, cheap to implement, inter-operable

N ETW O R K O P ER A T O R

DI S PO

LI NE HA U L O PT I M I S A T I O N

O R DE R M A NA G E M E NT

C U S T O M E R R E LA T I O NS HI P M A NA G E M E NT

( C R M ) M O B I LE R I DE R T E C H

B A R C O DE LA B E LS /

T R A C KI NG

NE T WO R K ( L I NE HA U L)

O PE R A T I O NS

R O U T I NG & S C HE DU LI NG

DI S PO DE C I S I O N S U PPO R TB A C K O F F I C E -

B O O KKE E PI NG R E PO R T I NG

L IN EH AUL O P T IM IS AT ION

What we can do• Automation of linehaul routing decision where possible• Decision-support for linehaul dispo team (allows them to

concentrate on managing exceptions• Linehaul mode/route selection according to defined criteria

Our experience• The largest operators (e.g. UPS) have this capability, but the

technology is proprietary• Research of the mathematical models behind the optimisation

method is needed first• Long-term benefits could be huge for the operators that have this

capability at the expense of those that don’t

Cross Border - Market

Nick BlakeCo-Founder & CEO25 years express

parcels industry experience (UPS & FedEx), marketing, supply chain and sustainability specialist

Benjamin DuhCo-Founder8 years experience as a

cycle messenger & founder of Pink Pedals, cycle logistics operator in Graz

Friedrich KugiAustria Co-ordinatorExperience as a

messenger and photographer - deeply embedded in the messenger and cycling communities

David EmmerthSwitzerland Co-ordinatorExtensive experience in

the Swiss messenger community and the social entrepreneurship sector

C O R E TEA M

DI S RUP TI NG THE TRANS P O R T BUS I NE S S . . .. . . AND P RO TE CTI NG O UR P LANE TImagineCargo photos ©2015 F.S.Kugi

nickblake@imaginecargo.com+41 78 725 2800

Nick BlakeImagineCargo GmbH Viaduktstrasse 93-95

8005 Zürich