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SAP AG 2001 mySAP.com
Mobile Sales 3.0/3.1
InfocenterOffline Content Repository
Module Overview
SAP AG 2001 mySAP.com
Infocenter holds a complete view of all documents, presentations, and news that a
user needs offline.
Infocenter is an out-of-the-box module within Mobile Sales that is pre-configured and ready
to accept content for delivery.
SAP AG 2001 mySAP.com
FULL SCREEN SCREENSHOT MSA 3.0 INFOCENTER MODULE
Buttons available
online
Infocenter button
Organization of offline content
External news loaded locally
Offline access to files of all types and sizes
SAP AG 2001 mySAP.com
Mobile Sales Infocenter Overview
The Infocenter is an automatically-updating local content repository for files of all sizes: Sales presentations Marketing materials Product specifications Training videos
SAP AG 2001 mySAP.com
Mobile Sales Infocenter Overview
The Infocenter is a communications engine for field messaging and critical alerting: Customer and competitive news Corporate and industry news Field video communication Attention management for important events
SAP AG 2001 mySAP.com
Overall Value
Infocenter Overall Business Value Proposition Guaranteed Delivery of rich content over any type of
connection, reaching your mobile and WAN-based users
Increase awareness for the availability of time critical content, online or offline, via powerful attention management
Efficient and seamless updates of content to the users laptop/desktop as new versions of the content becomes available
Rapid implementation
SAP AG 2001 mySAP.com
Overall Value
Bottom Line Impact Maximize your investment by guaranteeing that your
users interact with your critical content online and offline
Cut distribution cost of material (CDs, FedEx)
Maintain up to date sales tools with no action required from the end user
Improve mind share of your employees, customers and partners to your brand
SAP AG 2001 mySAP.com
Scenario
Infocenter Offline Content Repository
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Database Synchronization
Can only handle database table/field information reliably
Files significantly slow the synchronization process The synchronization can take too long and be
unreliable To keep the synchronization short, no significant use
of documents is practical
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Publishing to Web Sites & Portals
People don’t know when to check for something new Large content downloads not practical Content not available offline Not good for urgent content
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Field users have constant, offline access to the most up-to-date presentations, documents, and news – updated automatically.
Offline interface to view content
Click here to open the Infocenter
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Offline interface to view content
Clicking on a particular topic
changes the view
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Offline interface to view content
Clicking on a content item shows
the summary
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Offline interface to view content
Clicking it again opens the local file immediately,
for example, a large video
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Offline interface to view content
PowerPointor any other file
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Offline interface to view content
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Offline interface to view content
Clicking a news item opens it
offline
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Offline interface to view content
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Offline interface to view content
Users can search offline content
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Offline interface to view content
When online, users can click “Subscribe” to change the profile of their offline
repository, or search for content online and request it
SAP AG 2001 mySAP.com
Once a user locates a document, they don’t have to download it to
view it. Is it the right one? “Preview” will render it
quickly into HTML so the user can see it before
downloading.
Scenario: Infocenter Offline Content Repository
When online, users can change their offline profile,to receive the latest updates without checking for them.
Online“Subscribe”
interface
Although the view is identical, this
user is online with access to all centralized
corporate content Users can view and search the full online
repository to find individual documents
Users can request offline access to groups of content
If the user wants the actual file in their offline
Infocenter, they check the box. From then on, any
updates are sent automatically.
SAP AG 2001 mySAP.com
Web-based Content Publishing and Administration
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Authorized users see the “Publishing”
button
Based on permission and approval, any user canadd and update field content through the browser.
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Manually adding a file to the system is a simple,
web based task
Online “Publishing”
interface
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Online “Publishing”
interface
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Once all the fields are entered, the user clicks
“publish” and the content is transferred to the server,
then to the fieldOnline “Publishing”
interface
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Content owners can track real-time download status, receipt, and content interaction, even get feedback.
Complex reporting gives
content ROI
Online “Publishing”
interface
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Administration is performed through an easy-to-useweb-based interface.
Online “Administration”
interface
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Online “Administration”
interface
Users are automatically synchronized from the SAP CRM system, but specific Infocenter
settings can be made through the web-based Administration interface
SAP AG 2001 mySAP.com
Scenario: Infocenter Offline Content Repository
Default and custom reports are available through theweb-based interface for real-time system status.
Online “Administration”
interface
SAP AG 2001 mySAP.com
Mobile Sales Infocenter: Advanced Technology
Deliver Only Once to a LAN
Automatic peer to peer discovery and
optimization on the LAN
DeliverOnly Changes
Automatic byte-level differential updating
New
Old Old
ServerServer ClientClient
Deliver on Idle Time
IdleIdle
BusyBusy LANLAN
Dynamic dial-up utilization based on
bandwidth availability
Patented, Polite® Technology
For example, when changing one character in a 10MB PPT, only 60k will be sent to each remote
user
SAP AG 2001 mySAP.com
Technology Advantages
Fully automatic updating based on content priority, no user interaction at all
Users always see the latest “view” offline – never multiple outdated versions
Fully interruptible (even with weeks in between)
Automatic byte level updating delivers only the changes
100% reliable, tracked delivery, of any size or type file, over any connection
RSA RC-4 encryption
SAP AG 2001 mySAP.com
Infocenter Offline Content Repository: Benefits
Accelerate Knowledge Time to Market-Your employees will have the most up-to-date
information
Improve Execution-Have information find the user instead of the user
finding the information
Increase Retention-Strengthen relationships with your employees
SAP AG 2001 mySAP.com
Scenario
Infocenter Critical Alerting
SAP AG 2001 mySAP.com
Scenario: Critical Alerting
Desktop flashes alert users to important content updates or events and force acknowledgement – on top of any application.
Critical alerts appear even when Mobile
Sales is not running
SAP AG 2001 mySAP.com
Scenario: Critical Alerting
When a user clicks on the alert, they are immediately shown the content (which has already been updated on their machine).
The content owner can track when
users acknowledge alerts
SAP AG 2001 mySAP.com
Critical Alerting: Value Proposition
Delivery notification grabs the attention of the user
Guaranteed delivery and interaction
Notification scheduling
Closed Loop Reporting
Ensures that users notice and interact with critical content
SAP AG 2001 mySAP.com
Overall Business Value
Infocenter Overall Business Value Proposition Guaranteed Delivery of rich content over any type of
connection, reaching your mobile and WAN-based users
Increase awareness for the availability of time-critical content, online or offline, via powerful attention management
Efficient and seamless updates of content to the user’s laptop/desktop as new versions of the content becomes available
Rapid implementation
SAP AG 2001 mySAP.com
Point of Contact for More Information
Greg Skibiski
greg.skibiski@sap.com
+49 6227 7 40279
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