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ISO 14001ISO 14001

Prepared byPrepared by

Shelly JoseShelly JoseRajagiri School of ManagementRajagiri School of Management

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OrganisationOrganisation

Can be seen as a number of inter relatedCan be seen as a number of inter relatedsystems.systems.

FinanceFinance---------->>MaterialsMaterials---------->>

HRHR-------------->>

[Materials here include raw materials,[Materials here include raw materials,intermediate products, finished products,intermediate products, finished products,fuel/electricity, machines and equipments]fuel/electricity, machines and equipments]

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Whether written down or not there existsWhether written down or not there existsaa

Finance management system,Finance management system,

Marketing management system,Marketing management system,

HR management system,HR management system,

Management Information system,Management Information system,

Materials Management system etc.Materials Management system etc.

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StandardisationStandardisation

Conventions/lawsConventions/laws -- drive on the left sidedrive on the left side Product sizesProduct sizes -- cassettes, credit cardscassettes, credit cards Processes such as a management system?Processes such as a management system?

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ISOISO international Organisation forinternational Organisation forstandardisationstandardisation

iso means equal in many Europeaniso means equal in many Europeanlanguages.languages.

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Amanagement systemAmanagement system

All management systems, whether focused on quality, safety, or theAll management systems, whether focused on quality, safety, or theenvironment, have certain core/common elements.environment, have certain core/common elements. These include:These include:

PolicyPolicy Defined organization and responsibilitiesDefined organization and responsibilities Defined and documented standard practicesDefined and documented standard practices Control of critical operationsControl of critical operations Document control (ensuring upDocument control (ensuring up--toto--date documents aredate documents are available where needed)available where needed) TrainingTraining

Records systemRecords system Internal auditsInternal audits Corrective action systemCorrective action system Management review for continual improvementManagement review for continual improvement

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DefinitionsDefinitionsISO 14001ISO 14001

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EnvironmentEnvironment

Surroundings in which the organisationSurroundings in which the organisationoperates, including air, water, land,operates, including air, water, land,

natural resources, flora, fauna, humansnatural resources, flora, fauna, humansand their interaction.and their interaction.

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Environmental aspectEnvironmental aspect

Elements of an organisations activities,Elements of an organisations activities,products or services that can interact withproducts or services that can interact with

the environment.the environment.

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Environmental impactEnvironmental impact

Any change to the environment, whetherAny change to the environment, whetheradverse or beneficial, wholly or partlyadverse or beneficial, wholly or partly

resulting from an organisations activities,resulting from an organisations activities,products or services.products or services.

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Impacts are assessed byImpacts are assessed by

examiningexamining Air emissions (VOC's, particulate, SOx, NOx,Air emissions (VOC's, particulate, SOx, NOx,

etc.),etc.),

Water and Waste water discharges,Water and Waste water discharges, Raw Material and Chemical Use, Storage,Raw Material and Chemical Use, Storage,

Disposal,Disposal,

Water and Energy Consumption,Water and Energy Consumption, Recycling, Reuse, Reduction and ReclaimingRecycling, Reuse, Reduction and Reclaiming Spills and Emergency SituationsSpills and Emergency Situations

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Developing the significance of eachDeveloping the significance of each

impact can be achieved by assessingimpact can be achieved by assessing:: the scale of the impactthe scale of the impact the severity of the impactthe severity of the impact probability of occurrenceprobability of occurrence potential duration of the impactpotential duration of the impact potential for regulatory exposurepotential for regulatory exposure difficulty of changing the impactdifficulty of changing the impact potential financial implications of changing the impactpotential financial implications of changing the impact effect of change on other activities and processeseffect of change on other activities and processes concerns of interested partiesconcerns of interested parties

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Interested partyInterested party

Individual or group concerned with orIndividual or group concerned with oraffected by the environmentalaffected by the environmental

performance of an organisationperformance of an organisation

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ISO 14001 system requirmentsISO 14001 system requirments

Environmental PolicyEnvironmental Policy PlanningPlanning Implementation and operationImplementation and operation Checking and Corrective ActionChecking and Corrective Action

Management ReviewManagement Review

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Environmental LegislativeEnvironmental Legislative

requirementsrequirements Minimum requirement.Minimum requirement.

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Environmental AuditEnvironmental Audit

A systematic, documentedA systematic, documented verification processverification process ofof --

objectively obtaining and evaluatingobjectively obtaining and evaluating evidenceevidence--

to determine whether specified environmental activities,to determine whether specified environmental activities,events, conditions, management systems or informationevents, conditions, management systems or informationabout these mattersabout these matters --

conform toconform to audit criteriaaudit criteria and communicating theand communicating theresults of this process to the client.results of this process to the client.

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In practice:In practice:

AuditorsAuditors

Study company documentationStudy company documentation Interview management and personnelInterview management and personnelVisits plant and locationsVisits plant and locations Does verification checks on information.Does verification checks on information.

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Case study: underground fuel tanksCase study: underground fuel tanks

Risk: oil leakage: soil pollution, ground waterRisk: oil leakage: soil pollution, ground waterpollutionpollution

Control: Frequent inspection and maintenance ofControl: Frequent inspection and maintenance oftankstanks

Audit question:Audit question: Who/Which department isWho/Which department is

responsible for inspection andresponsible for inspection andmaintenance of the underground fuelmaintenance of the underground fueltanks?tanks?

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Audit question:Audit question: Who/Which department isWho/Which department isresponsible for inspection andresponsible for inspection and

maintenance of the underground fuelmaintenance of the underground fueltanks?tanks?

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AnswersAnswers

General ManagerGeneral Manager : Technical Manager: Technical Manager Technical manager: Materials ManagerTechnical manager: Materials Manager Materials manager: Store KeeperMaterials manager: Store Keeper Store Keeper: Purchasing departmentStore Keeper: Purchasing department Purchasing department: SupplierPurchasing department: Supplier Supplier: No!!Supplier: No!!

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Conclusion:Conclusion:

No responsibility is fixedNo responsibility is fixed No inspection and maintenance of theNo inspection and maintenance of the

tanks was performedtanks was performed

Investigation showed that 3 out of 20Investigation showed that 3 out of 20tanks leaked oil.tanks leaked oil.

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Case study: CFC leakageCase study: CFC leakage

Cooling system containing 30 tons of CFCCooling system containing 30 tons of CFC Risk: leakage of CFC to air and soilRisk: leakage of CFC to air and soil

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Audit question 1 to Technical department :Audit question 1 to Technical department :

Is there leakage of CFC ?Is there leakage of CFC ?

Answer: No, closed circuitAnswer: No, closed circuit

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Audit question 2 to Purchasing department:Audit question 2 to Purchasing department:

How many tons of CFC is purchased in a year?How many tons of CFC is purchased in a year?

Answer: yes, 10 tons/year for CFC refillAnswer: yes, 10 tons/year for CFC refill

Where is it used?Where is it used?

Cooling systemCooling system

ConclusionConclusion

Leakage: 10 tons/year of CFCLeakage: 10 tons/year of CFC

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ISO/TQMISO/TQM

Legacy of Scientific ManagementLegacy of Scientific Management

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The PDCA cycleThe PDCA cycle

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Amanagement system on PDCAAmanagement system on PDCA

modelmodelPLANPLAN PolicyPolicy Defined organization and responsibilitiesDefined organization and responsibilities Defined and documented standard practicesDefined and documented standard practices

DODO Control of critical operationsControl of critical operations Document control (ensuring upDocument control (ensuring up--toto--date documents aredate documents are available where needed)available where needed) TrainingTraining Records systemRecords system

CHECKCHECK Internal auditsInternal audits Management review for continual improvementManagement review for continual improvementACTACT Corrective action systemCorrective action system

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Also called Deming cycleAlso called Deming cycle