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www.theberylins-tute.org [email protected]
The Beryl Institute Patient Experience Conference 2011 April 14, 2011
Presented by Thomas C. Royer, M.D. CEO Emeritus
Opening Reflec+ons
� The history and legacy are important � Establishing the “new” brand quickly is essen-al � Standing firm on accountability is cri-cal � Aligning incen-ves is a key to success
Our History . . .
Our Legacy
Our Reputa+on . . .
Our Brand
Our Brand . . .
� Mission, Values, and Vision � Journey to Excellence � 4 Direc-ons to Excellence � Transparency � Balanced Scorecard � Con-nuous life-‐long learning � Balance of System with Region
Our Accountability . . .
� Daily Data Reviews � Monthly Phone Reviews � Face-‐to-‐Face Encounters
Our Incen+ves . . .
� Performance Metrics � Incen-ve Pay � Success Sharing � Job Security
A Cri+cal Learning . . .
You must deal with mediocrity!
Closing Reflec+ons . . .
� Constancy of Message � Constancy of Accountability � Constancy of Behaviors � Constancy of “the Sacred Ministry”
Thomas C. Royer, M.D. CEO Emeritus
The Beryl Institute Patient Experience Conference 2011 April 14, 2011
