Donna FlanaganTel: 07789958443 Skype: donnaf3114

Email: flanagandonna@gmail.com

Private EANovember 2013 – PresentOrganisation of a demanding calendar for both husband and wife, ensuring all meetings are scheduled for the correct time through multiple time zones, ensuring time is allowed for travel. Arranging family events and holidays to include daily itineraries, and organisation of any visas needed. Paying of family bills and invoices across the two houses making sure they are properly filed and recorded. Arranging of all insurances for both properties. Liaising with household staff. Arranging the children’s travel, and paying of school fees, liaising with the school and other parents. Collecting and dropping the children at airports. Arranging and overseeing of two relocations, one form London to Amsterdam the second from Amsterdam to America. Making dinner and childcare arrangements. Arranging all medical appointments for the family and health insurance. Running adhoc errands. Being available at late notice for any emergencies that arise.

Localstars LTD - October 2012 – August 2013Executive Assistant to CEO and MD/Office ManagerCo-ordination of professional diaries to include the acceptance and arrangement of internal and external meetings. Reading, monitoring and responding to the majority of emails on behalf of the CEO and MD. Screening calls, enquiries and requests. Meet, greet and entertaining of Clients and private individuals. Arranging Company and departmental functions, to include venue provision, and transportation. Co-ordination of events and meetings, at short notice, for the Directors and Management Team to include the booking of meeting rooms, equipment, refreshments. Extensive worldwide travel arrangements to include preparing travel itineraries (including transport, hotels and restaurants, etc.) for work trips, conferences. Ensuring documentation including presentations are made ready for meetings and conferences etc. Processing daily expenses which includes the collation of receipts, currency conversion etc.Approving department holidays and expenses. Updating daily the company Facebook, Twitter and Linkedin accounts. Arranging visas for employees from India and the USA. Managing the office included monitoring and buying supplies, managing cleaners, backing up office systems, managing the company IPhone account (Vodafone) dealing with all commercial contracts. Ensuring all health and safety policies were in place. Introducing all new starters. Arranging all building work to be done out of office hours, and ensuring the smooth running of it. Introducing a new security system to the office after a number of break inns.

European Directories - June 2010 – 12th October 2012Personal Assistant to Three DirectorsWorking as the first point of contact of COO/CIO. Liaising with COO and CIO contacts, clients.  Organising and maintaining calendars and making appointments, prioritising all incoming communications to the COO (email, fax, memos, etc.) Organising meetings, video conferences and events through multiple time zones. Arranging complex travel and accommodation.Traveling to our international office’s for two days a month, to co-ordinate meetings and large events. Processing expenses for a team of twelve on a monthly basis. Liaising with our Dutch office (split head office) in Amsterdam on a daily basis. Working as an assistant with personal errands of the COO including planning personal & family activities, being on call out of office hours.  Updating all telephone lists, completing new starter’s inductions. Working as an Office Manager to guarantee the right function of the office (ordering lunches, ordering stationery, arranging office contracts, cleaners etc.) Arranging Team Building events, in the UK and Europe

Telegraph Media Group / Euston Partners – April 2010 – June Team Personal Assistant / ReceptionistManage the diary and work schedule for 3 executive directors including expense claims and travel arrangements.Responsible for all new staff inductions, ensuring that all IT equipment is organised prior to commencement dates and sole liaison with the IT Department to ensure all staff phone equipment, security ID passes and door access.  Meeting and greeting clients, responsible for all meeting and conference room requirements. Maintain couriers and taxi requirements. Management of all office stationery ensuring that expenditure is within budget. Responsible for managing relationships with internal contractors including office cleaners, security staff, suppliers and catering companies. During the first initial month, I was involved in the creative process for designing the office.

Kazakhgold - April 2009 - March 2010Personal Assistant / Office AdministratorWorking for an international Gold company responsible for secretarial and administrative support to all Directors, organisation of meeting seminars, arranging travel and accommodation for international events, collation of monthly reports and presentation material, supervision of company expenditure for all courier/post services. Reviewing previous 2 years company purchases and the preparing reports of all non-company associated purchases for an ongoing internal fraud investigation.

Mouchel 2007- 2009

Receptionist/ AdministratorThe role demanded exceptional organisational skills and involves ordering of stationery, archiving, and filing, creating spreadsheets, data entry, binding corporate documentation, supporting the Office Manager and business support team with administration duties and researching literature on other companies.

Statham Gill Davies - June 2006 - August 2007ReceptionistFront of house reception for a Law Firm in the Media Industry. Responsible for meeting and greeting high profile clients whilst abiding by confidentiality and privacy codes of conduct, Other duties included; ensuring that all meeting / conference rooms were set up and ready for presentations, transferring telephone calls and emailing detailed messages, booking couriers, responsible for creating and maintaining in-house correspondence e.g telephone lists, health and safety memos were kept up to date. Responsible for maintaining stationery.

Addison Lee - 2002 - 2006Account Liaison Officer:Responsible for overseeing four high spend accounts including, Telegraph Media Group, MTV & ITV. Ensuring all bookings were processed correctly and coordinating all outgoing jobs.  Resolve queries to generate more business and promoting the company at all times. Meeting and greeting clients dealing with incoming queries and fielding all calls.  Organizing couriers and taxis for the senior management team. Managed the opening of new accounts on the in-house computer system, meeting room management.  Responsible for ensuring all aspects of reception ran smoothly on a day-to-day basis and was kept in a presentable manner at all times.  Forwarding and distribution ofE-mails to the correct department. Organise refreshments for visitors and staff.

IT Skills:Word, Power Point, Excel, Outlook, Google Mail & Apple Mac

Education:          La Saint Union Convent School for Girls – HampsteadFirst Aid Training, Fire Marshal, Conflict Management skills,

Interests:         Diving, Swimming