Employee Satisfaction Survey

Fall 2016

Summary Report by the Leadership Excellence Program, 2016 Cohort William Albritton, Kathryn Fujioka-Imai, Lori Lei Hayashi, Tracie Losch, and Grant Okamura

OVERVIEW & PURPOSE The college strives to provide valued employees with the facilities, tools, and support needed to excel in their positions. We conducted this survey to acquire a better understanding of employee morale, satisfaction, and engagement at Leeward Community College. This survey was created by the 2nd Cohort of the Leadership Excellence Program in collaboration with the Leeward Community College Office of Planning, Policy and Assessment.

APPROACH The last Employee Satisfaction Survey was conducted in 2014. The cohort reviewed the 86 questions within the survey and researched other instruments, including the Noel-Levitz College Employee Satisfaction Survey and Gallup Q12 Meta-Analysis Report, to determine how best to measure employee satisfaction. In an effort to maximize the quality and quantity of responses, the cohort decided to develop a concise survey that addressed the following categories: mission, goals, priorities, and planning; resources; governance/leadership; and work environment. For ease of distribution and data analysis, the cohort utilized SurveyShare, an online survey tool. The cohort consulted a doctoral student versed in qualitative research; an institutional researcher from the Office of Planning, Policy, and Assessment; and Leeward CC administrators to provide feedback on the initial draft of the survey. Their suggestions resulted in adjustments to phrasing and organization, as well as the addition of open-ended questions that invited employees to share what they like best about Leeward CC and how to create a better workplace. The cohort distributed the survey to faculty and staff belonging to the facstaff listserv via a link embedded in an email. It remained open for four weeks.

DATA SUMMARY Overall 200 out of 535 emailed recipients responded - 37% return rate (Note that this list included active employees

and retirees. As a result of this survey, the FACSTAFF email list is being updated to only include active employees.)

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1. Which of the categories below best describes your work status and location at Leeward CC?

Faculty Leeward CC - Pearl City campus

132 66%

Faculty Leeward CC - Waiʻanae campus

8 4%

Staff Leeward CC - Pearl City campus 59 29.5%

Staff Leeward CC - Waiʻanae campus 1 0.5%

2. Are you full-time or part-time?

Full-time 180 90%

Part-time 20 10%

3. How long have you been employed at Leeward?

Less than a year 18 9%

1 – 5 years 58 29%

6 – 10 years 46 23%

11 – 20 years 42 21%

More than 20 years

36 18%

4. I know the mission, major goals, initiatives, and priorities of the College.

Strongly agree 69 34.5%

Agree 116 58%

Not sure 11 5.5%

Disagree 3 1.5%

Strongly disagree 1 0.5%

Not Applicable 0 0%

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5. The activities of my division/department/unit tie into mission, major goals, initiatives, and/or priorities of the College.

Strongly agree 90 45%

Agree 90 45%

Not sure 16 8%

Disagree 2 1%

Strongly disagree 2 1%

Not Applicable 0 0%

6. The College’s overall planning process effectively incorporates input from appropriate people or groups (my division/department/unit) in the College.

Strongly Agree 40 20%

Agree 74 37%

Not sure 58 29%

Disagree 18 9%

Strongly Disagree 8 4%

Not applicable 2 1%

7. I participate in the planning processes of my division/department/unit.

Strongly Agree 57 28.5%

Agree 79 39.5%

Not sure 20 10%

Disagree 27 13.5%

Strongly Disagree 7 3.5%

Not applicable 10 5%

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8. The College planning process results in improvement of programs and services. Strongly Agree 34 17%

Agree 87 43.5%

Not sure 68 34%

Disagree 8 4%

Strongly Disagree 2 1%

Not applicable 1 0.5%

9. The College provides professional development activities that help me do my work efficiently and effectively, e.g., training, conferences, workshops, mentoring, etc.

Strongly Agree 82 41%

Agree 84 42%

Not sure 15 7.5%

Disagree 14 7%

Strongly Disagree 3 1.5%

Not applicable 2 1%

10. I have the materials and equipment I need to do my work.

Strongly Agree 67 33.5%

Agree 107 53.5%

Not sure 5 2.5%

Disagree 16 8%

Strongly Disagree 5 2.5%

Not applicable 0 0%

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11. The resources provided for my division/department/unit are adequate. Strongly Agree 50 25%

Agree 99 49.5%

Not sure 16 8%

Disagree 28 14%

Strongly Disagree 7 3.5%

Not applicable 0 0%

12. Rate the adequacy of the following aspects of the buildings and grounds. Cleanliness More Than

Adequate Adequate Not Sure Minimally

Adequate Not Adequate

Not Applicable

My office space 54 (27%) 108 (54%) 1 (0.5%) 25 (12.5%) 10 (5%) 2 (1%)

Classrooms 37 (18.5%) 89 (44.5%) 9 (4.5%) 28 (14.00%) 11 (5.5%) 26 (13%)

Academic Support Services (Library, labs, tutoring services, etc.)

70 (35%) 97 (48.5%) 10 (5%) 6 (3%) 3 (1.5%) 14 (7%)

Facilities (air-conditioning, lights, restrooms, etc.)

31 (15.5%) 126 (63%) 5 (2.5%) 27 (13.5%) 10 (5%) 1 (0.5%)

Parking Lots & Access Roads

10 (5%) 94 (47%) 4 (2%) 46 (23%) 45 (22.5%) 1 (0.5%)

Landscaping (Gardens, open areas, walkways, etc.)

52 (26%) 113 (56.5%) 4 (2%) 17 (8.5%) 6 (3%) 8 (4%)

Campus Services (Cafeteria, Bookstore, Theater, etc.)

28 (14%) 125 (62.5%) 6 (3%) 23 (11.5%) 7 (3.5%) 11 (5.5%)

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Maintenance (Is everything in working order?) More Than

Adequate Adequate Not Sure Minimally

Adequate Not Adequate

Not Applicable

My office space 61 (30.5%) 111 (55.5%) 5 (2.5%) 17 (8.5%) 5 (2.5%) 1 (0.5%)

Classrooms 38 (19%) 88 (44%) 12 (6%) 22 (11%) 13 (6.5%) 27 (13.5%)

Academic Support Services (Library, labs, tutoring services, etc.)

60 (30%) 89 (44.5%) 21 (10.5%) 7 (3.5%) 2 (1%) 21 (10.5%)

Facilities (air-conditioning, lights, restrooms, etc.)

31 (15.5%) 115 (57.5%) 7 (3.5%) 34 (17%) 11 (5.5%) 2 (1%)

Parking Lots & Access Roads

10 (5%) 77 (38.5%) 9 (4.5%) 50 (25%) 49 (24.5%) 5 (2.5%)

Landscaping (Gardens, open areas, walkways, etc.)

53 (26.5%) 108 (54%) 7 (3.5%) 17 (8.5%) 7 (3.5%) 8 (4%)

Campus Services (Cafeteria, Bookstore, Theater, etc.)

28 (14%) 114 (57%) 18 (9%) 23 (11.5%) 3 (1.5%) 14 (7%)

13. My division/department/unit is adequately represented at Campus Council. Strongly Agree 37 18.5%

Agree 81 40.5%

Not sure 64 32%

Disagree 10 5%

Strongly Disagree

5 2.5%

Not applicable 3 1.5%

14. Campus Council effectively carries out its role in governance. Strongly Agree 15 7.5%

Agree 57 28.5%

Not sure 111 55.5%

Disagree 8 4%

Strongly Disagree 4 2%

Not applicable 5 2.5%

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15. The Faculty Senate effectively carries out its role in governance.

Strongly Agree 24 12%

Agree 87 43.5%

Not sure 76 38%

Disagree 6 3%

Strongly Disagree 2 1%

Not applicable 5 2.5%

16. The Chancellor provides effective leadership to the campus. Strongly Agree 61 30.5%

Agree 95 47.5%

Not sure 31 15.5%

Disagree 8 4%

Strongly Disagree 3 1.5%

Not applicable 2 1%

17. The Administrative Team provides effective leadership to my division/department/unit. Strongly Agree 44 22%

Agree 88 44%

Not sure 39 19.5%

Disagree 20 10%

Strongly Disagree 6 3%

Not applicable 3 1.5%

18) The Administrative Team encourages an open exchange of ideas that foster institutional improvement. Strongly Agree 42 21%

Agree 81 40.5%

Not sure 46 23%

Disagree 20 10%

Strongly Disagree 8 4%

Not applicable 3 1.5%

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19) I feel that I can freely express my opinions. Strongly Agree 39 19.5%

Agree 93 46.5%

Not sure 19 9.5%

Disagree 34 17%

Strongly Disagree

13 6.5%

Not applicable 2 1%

20. I participate in College committees (e.g., Campus Council, Faculty Senate, Curriculum Committee, Sustainability Committee, Wellness Committee, Accreditation Committee, Discovery Fair Committee, etc.). Strongly Agree 62 31%

Agree 84 42%

Not sure 12 6%

Disagree 20 10%

Strongly Disagree 4 2%

Not applicable 18 9%

21. Please rate the following aspects of your work environment. Strongly Agree Agree Not Sure Disagree Strongly Disagree

I know what is expected of me at work.

119 (59.5%) 68 (34%) 8 (4%) 2 (1%) 3 (1.5%)

My work is meaningful. 138 (69%) 54 (27%) 4 (2%) 3 (1.5%) 1 (0.5%)

I enjoy coming to work. 106 (53%) 73 (36.5%) 11 (5.5%) 8 (4%) 2 (1%)

I feel safe on campus. 87 (43.5%) 81 (40.5%) 19 (9.5%) 11 (5.5%) 2 (1%)

My workload is appropriate.

57 (28.5%) 80 (40%) 18 (9%) 36 (18%) 9 (4.5%)

I feel fairly treated. 85 (42.5%) 63 (31.5%) 19 (9.5%) 23 (11.5%) 10 (5%)

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22. Overall, how satisfied are you working for Leeward Community College? Extremely satisfied 84 42%

Satisfied 86 43%

Neutral 20 10%

Dissatisfied 8 4%

Extremely dissatisfied 2 1%

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SUMMARY OF COMMENTS Question #23 – What I like best about working for Leeward Community College is... Total number of responses = 139 Faculty/Staff - 71 responses

● The people are friendly, courteous, and helpful. ● The campus has a sense of community/ohana spirit. ● We have good teachers who are committed to teaching.

Students - 40 responses

● Helping the students and changing their lives provides enjoyment and satisfaction in teaching. ● Students are diverse and the opportunity to engage with them is valuable. ● Faculty are committed to student success.

Collegiality - 14 responses

● The collegial atmosphere allows everyone to exchange ideas. ● The inclusive environment encourages collaboration across the campus community.

Work Environment - 13 responses

● I feel that I am treated fairly. ● Everyone works collaboratively and in a professional manner.

Feel supported - 10 responses

● Colleagues respect and support each other. ● I feel that my work is meaningful.

Support Services - 7 responses

● The services/resources available, including the Library and Help Desk, are very helpful. Administration - 6 responses

● I feel supported by the Administration. ● The Administration appreciates employees’ contributions to the campus and work with students.

Try new things - 6 responses

● I have the opportunity to try new things. ● The campus is willing to be innovative. ● We have the support to develop new programs.

Professional Development - 4 responses

● We have opportunities to attend workshops. Location - 3 responses

● The campus is close to home, providing a short commute. Administrative Services - 3 responses

● The Human Resources and Business Offices are excellent. ● The staff maintain the grounds well and keep the restrooms clean.

Amenities - 3 responses

● The Bookstore provides a place to purchase supplies. ● Uluwehi Cafe provides food choices.

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Question #24 - Things that Leeward Community College can do to make it a better workplace are… Total number of responses = 119 Parking/Traffic - 32 responses

● Continue to pursue the second access road ● Increase parking spaces; create employee parking, covered parking ● Explore alternative work schedules to alleviate parking issues ● Improve inbound and outbound traffic flow ● Install a webcam and link it to our website to view traffic on Ala Ike ● Have security officers direct commuters to available parking ● Provide a shuttle service between the campus bus stop and the bus stops on Kamehameha Highway,

especially after 2:30 pm when The Bus stops service to the campus Campus Life - 26 responses

● Offer additional group exercise activities and additional credit classes in the evenings for employees who are not able to attend during their working hours

● Build a gym ● Offer additional support in the hiring, training, evaluating, and motivating of employees, as well as

additional professional development and social activities, including better financial support for the activities

● Provide more on-campus activities for students ● Allow the cafeteria to accept credit/debit cards, maintain longer hours of operation, and provide more

eating choices, including additional vendors ● Install mobile device charging stations around campus ● Coordinate multi-disciplinary collaboration and campus-wide communication to avoid clashing and/or

duplication of efforts ● Encourage employees to work collaboratively to execute the goals of the campus and appreciate each

other in order to get back to “helping everybody learn” ● Conduct more surveys to check for feedback ● Establish set meeting times when no classes are in session (ex. T/R 12:15 pm - 1:30 pm); offer a M/W

and T/R schedule with 75 minutes of class time ● Lower class caps ● Improve communication regarding our “good practices”; tell “our stories” so that others see the

difference we are making Space - 18 responses

● Provide individual faculty offices, especially when discussing confidential information with students ● Improve and increase facilities for teaching and showcasing student and faculty artwork ● Increase and upgrade the number of computer labs, as well as update white/chalkboards in all

classrooms Administration - 17 responses

● Behave in a direct, open, and honest manner, pay more attention to employees’ concerns, and communicate better (solicit ideas and feedback) with the campus

● Help employees understand the campus goals and priorities, and unify the campus around them Staffing - 16 responses

● Distribute workload and additional work assignments equally

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● Increase full-time teaching positions and include research opportunities and mentorship of lecturers ● Fill vacant positions for continuity

Safety - 14 responses

● Improve consistency of campus safety, as a culture of fear on campus exists ● Install additional surveillance systems, alarms, “blue boxes,” and improved lighting in all parking lots and

the Library Concourse ● Provide a better explanation and implementation of policies regarding sexual harassment, gender

violence, racism, microaggressions, bullying, and equality in the workplace to make employees feel safer Governance - 13 responses

● Implement a more transparent decision-making process with a cohesive plan to increase institutional effectiveness that integrates collegiality, shared governance, and better communication

● Post decisions made by Faculty Senate, Campus Council, etc. and the impacts of the decisions in the campus Bulletin

● Create a process via an anonymous app, web page, or site to submit ideas without fear of retaliation; responses should come from someone who has the “power” to discuss, reject, or implement the idea

Security Officers - 12 responses

● Communicate and engage (campus committees) with the campus community in a cordial manner ● Inform the campus regarding issues affecting our safety and consistently enforce policies (ex. smoking,

skateboarding) Construction/Upgrades - 11 responses

● Improve the aesthetics of the campus by ensuring timely completion of construction projects, upgrade classrooms to promote collaborative learning, re-design the cafeteria and bookstore, repave roads, and improve walking access

Facilities (cleanliness / maintenance) - 11 responses

● Regularly maintain classrooms and offices (sweep/vacuum, mop, wax, replace ceiling tiles) ● Provide additional janitorial service on Saturdays to clean restrooms and trash ● Provide classrooms with working clocks and ceiling tiles, clean whiteboards daily, and remove excess

and unused furniture (bookshelves, bulletin boards, multiple instructor desks, etc.) ● Clean water fountains and repair drainage issues due to rain ● Repair air conditioners to avoid additional mold issues

Miscellaneous - 12 responses

● Create a tenure/promotion process that is less time-consuming and more straightforward ● Raise expectations for what students know and do; try to narrow the gap between high school education

and college knowledge about the world; provide more homework, more reading, and more responsibility; better prepare incoming students

● Maintain longer hours of operation at the admissions and counseling offices during the first two weeks of school

● Improve dependability of course scheduling ● Integrate online services to avoid duplication of effort (Laulima/Starfish/Makaʻala) ● Focus on college transfer courses rather than on Dev Ed courses ● Implement better interface on Testing Center website

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● Eliminate the 3rd week registration ● Invest more resources in online classes ● Allow employees to evaluate supervisors/division chairs ● Make the IR and ARPD processes “user friendly” and time effective so that we’re encouraged toward

continuous improvement ● Establish an alumni association chapter

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