L’arrivée du social dans le portail intranet, projet de refonte ou évolution ?

L’arrivée du social dans le portail intranet, projet de refonte ou évolution ?

Thomas Gennburg

@TomGenn tomgenn@yahoo.com

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Introduction

Périmètres et fonctions

Projets liés

A quoi ça ressemble?

Quel plan?

Savoir qu’on a réussi

Agenda

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Introduction

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Definition

intranet ‘intrǝ ̩net

noun Computing

An internal web site that helps

employees get things done. *

*un site web interne qui aide les employés à atteindre leurs objectifs.

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Du design

Un site web interne avec…

Plus de

<logo>

Moins de

VS.

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L’intranet a évolué

Orientécommunication

Orientéservices

Orientécollaboration

Espacede travail

Fin 1990 2012 et au delàTemps

Effi

cie

nce

/ p

ert

ine

nce Hau

teFa

ible

Adapté du Forrester

1.0

1.5

2.0

Digital Workspace

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3 projets en un?

Portail Collaboration Social

Digital Workspace

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Périmètres et fonctions

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Pourquoi unifier?

Portail

Collaboration

Social

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Une vision

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Une autre vision

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LA cible

Innovation

RH

Contenu

Fichiers

Communication unifiée

Identification et annuaire

Données structurées

Groupes et communautés

Apprentissage

Processus Outils internes

Fil d’actualité et fonctions sociales

Participation et échanges

Documents

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LA cible détaillée

Inn

ova

tio

nO

uti

ls in

tern

es

Co

nte

nu

Fich

iers

Co

mm

un

icat

ion

u

nif

iée

Iden

tifi

cati

on

et

ann

uai

re

Do

nn

ées

stru

ctu

rées

Gro

up

es e

t co

mm

un

auté

s

Ap

pre

nti

ssag

e

Pro

cess

us

RH

Authentification

Profilage Interactions

Recherche

Gestion des temps

Note de frais

Congés et absences

Communautés externes

Navigation

E-learning

Vidéos

Access & identité

Annuaire Rapports ad-hoc

Tableau de bord

Workflows

ERP / CRM / Finance

Décisionnel

Outils informatiques

Business services

Fil d

’act

ual

ité

et

fon

ctio

ns

soci

ales

Présence / chat

e-mail

Web conference

Espaces Projets

Communautés

Wikis

News et articles

Pages

Fil d’actualité

Microblogging

Vote et likes

Sites d’équipes

Réservations de salles

Veille

Boite à idées

Concours

Profils enrichis

Annonces

Achats

Bureautique

Par

tici

pat

ion

et

éch

ange

s Forum

Sondages

Enquêtes

Do

cum

ents

Présentations

Calculs

Processeurs texte

Fichiers volumineux

GED et archivage

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Les fonctions « sociales »

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un

icat

ion

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iée

Iden

tifi

cati

on

et

ann

uai

re

Do

nn

ées

stru

ctu

rées

Gro

up

es e

t co

mm

un

auté

s

Ap

pre

nti

ssag

e

Pro

cess

us

RH

Authentification

Profilage Interactions

Recherche

Gestion des temps

Note de frais

Congés et absences

Communautés externes

Navigation

E-learning

Vidéos

Access & identité

Annuaire Rapports ad-hoc

Tableau de bord

Workflows

ERP / CRM / Finance

Décisionnel

Outils informatiques

Business services

Fil d

’act

ual

ité

et

fon

ctio

ns

soci

ales

Présence / chat

e-mail

Web conference

Espaces Projets

Communautés

Wikis

News et articles

Pages

Fil d’actualité

Microblogging

Vote et likes

Sites d’équipes

Réservations de salles

Veille

Boite à idées

Concours

Profils enrichis

Annonces

Achats

Bureautique

Par

tici

pat

ion

et

éch

ange

s Forum

Sondages

Enquêtes

Do

cum

ents

Présentations

Calculs

Processeurs texte

Fichiers volumineux

GED et archivage

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Projets liés

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Innovation

RH

Contenu

Fichiers

Communication unifiée

Identification et annuaire

Données structurées

Groupes et communautés

Apprentissage

Processus Outils internes

Fil d’actualité et fonctions sociales

Participation et échanges

Documents

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Les projets « collatéraux »

Innovation

RH

Contenu

Fichiers

Communication unifiée

Identification et annuaire

Données structurées

Groupes et communautés

Apprentissage

ProcessusOutils internes

Fil d’actualité et fonctions sociales

Participation et échanges

Documents

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Exchange (mail)

Les projets « collatéraux »

Innovation

RH

Contenu

Fichiers

Communication unifiée

Identification et annuaire

Données structurées

Groupes et communautés

Apprentissage

ProcessusOutils internes

Fil d’actualité et fonctions sociales

Participation et échanges

Documents

ActiveDirectory

GED

SI Métiers

SI RH

Lync (UC)

OfficeYammer (RSE)

Recherche

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Focus UC

Présence au poste de travail et disponibilité selon agenda

Connecté au réseau

La « Présence » facilite l’engagement et la collaboration temps réel

Des fonctionnalités apparemment similaires mais différentes dans leurs définitions selon les produits.

Lync 2013 Yammer

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A quoi ça ressemble?

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La « compétition » sur la home page

Faut-il innover?

Design de la homepage

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Push ou abonnement ?

Social

Portail

NewType 3

NewType 2

NewType 2

Top News

Conversation

Derniers commentaires

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NON

OUI

Think mobile first?

Think user first!!!

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Responsive

Introducing Sogeti Social Intranet

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Quel plan?

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PRODUCTION

Sponsor et représentativité

Intranet

COMMUNICATION

MARKETING & VENTES

MANAGEMENT

RESSOURCESHUMAINES

ACHATS/ SUPPLY CHAIN

SUPPORTCLIENT

R&

DIN

NO

VA

TION

QUALITÉ & ENVIRONNEMENT

Je n’ai pas besoin d’un portail…

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Aller plus loin que des personae standards :

Maximiser l’effet personae

Jean-Marc Belleruche

Product Manager

Jean-Marc has 45 years, divorced, two children (Nationality French as was his wife)

He has a great knowledge of the company, since he has been working for 15 years, beginning with production, then was assigned to R&D to work on a recurrent problem (on production lines).

Now he is in charge of ACJ320 product : he has to collaborate frequently with marketing and communication department (events), sales, engineering

He’s managing a team of 12 peoples and has a personal assistant that is working with him since 4 years.

He has a engineer diploma at ENSIL specialized in Mechatronics. Jean-Marc is very proud of what he as achieved, since he was raised in the countryside in a poor family.

He’s completely dedicated to his job (that was the cause of the divorce, working late), travels a lot, has an iPad mostly used by his kids. He sees the new technologies (as social) as a good thing even he is a bit afraid of not being able to control them.

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Oui :

Non

Le RCE* est-il déployé?

*Réseau Collaboratif d’Entreprise

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Evolution en 4 modèles

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Evolution en 4 modèles

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L’abandon de la home page

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Votre point d’entrée préféré

Votre messagerie Outlook

Votre bureau Windows

Votre intranet SharePoint Votre moteur de recherche

Votre réseau Yammer

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Et sur mobile?

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Savoir qu’on a réussi

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Succès et mesures

Nombre de publications•

Réutilisation des documents•

Nombres d• ’idées

Nombre de réponses closes•

• …

Fréquence•

Portée («• social reach »)

Nombre de vues / téléchargement •

Nombre de recommandations•

• …

Portail Social

Portail Social

…Mais quel était votre objectif?

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Des outils… avec des utilisateurs?

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Projets risqués à forte 1. visibilité

Refonte à financer2.

Affirmation des choix3.

Rôle de la communication interne en évolution 4.

5. L’adoption du RCE, un enjeu parallele

Exemple de ce qui se fait sur le public6.

En conclusion

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Questions ?

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Tweetez, commentez les sessions et partagez vos impressions de la journée sur :

# CollabUEE

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