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Responsibilities:

Management of the helpdesk team (circa 4 staff)

Identifying improvements and enhanced working practices within the

team to deliver eceptional c!stomer service"

Responsible for developing yo!r team#s skills and helping them meet

the demands of the b!siness" $his will involve : %ay to day workload

management& 'olidays& s& call monitoring& team briefings and

performance reviews

%ealing with any escalated c!stomer complaints where management

assistance is re*!ired to resolve the iss!e"