Muhammad Imran Malik House No. 238-N Phase 1, DHA Lahore, Pakistan

Phone: +92321-4569511 _________________________________________________________________________

EDUCATION_______________________________________________________________ Government College, Multan Bachelor of Arts

1974

PROFESSIONAL EXPERIENCE__________________________________________________ Pakistan International Airlines- Training & Check Purser

Responsible for management and inflight of on-duty cabin crew

Responsible for inflight quality assurance and liaison with cockpit crew on flight affairs

Conducted annual evaluation of 500 cabin crew at PIA Lahore base.

Appreciated by senior management for compilation of Annual Confidential Reports for Lahore base (2014-2015)

Jun 2014- Dec 2015

Pakistan International Airlines- Senior Purser

Responsible for managing on-duty cabin crew on Domestic and International Flights

Responsible for co-ordination with Flight Pursers for quality assurance and inflight customer satisfaction

Drafted post flight logs to highlight significant incidents during flights to management record

Liaison with cockpit crew on flight affairs in absence of Training & Check Purser

Appreciated by Airline Management on multiple occasions for outstanding performance on-duty

Jan 2005-Jun 2014

Pakistan International Airlines- Flight Purser

Responsible for managing cabin area assigned by Senior Purser

Acted as sales agent for in-flight duty free shops, generating average sale of $500 on each flight

Selected for duty on multiple VIP flights based on outstanding performance

Liaison with Ground staff and cabin maintenance staff

Responsible of passenger satisfaction assurance in assigned cabin area

Apr 1987-Dec 2004

Pakistan International Airlines- Flight Steward

Responsible for conducting inflight announcements, safety demonstrations, service distribution and attending to passenger queries

Performed duties on multiple VIP flights based on outstanding performance

Apr 1977-Mar 1987

SKILLS & INTERESTS________________________________________________________ Skills

Writing & Speaking proficiency in English & Urdu

Proficient in the used of Microsoft Office

Conducting Trainings Interests

Sketching

Travelling

Classical Music