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Joseph Hersheywww.linkedin.com/in/jhershey
@jhershey
@AgileAndBeyondElizabeth Henderson@elizhender
@MMAgile
Mei Lim@emwhyng
www.linkedin.com/emwhyng
Brendon Thiedewhatbrendonthinks.com
MMAGhttp://www.meetup.com/Mid-Michigan-Agile-Group/
Agile Adoption in the Organization ...
MMAG
Mid Michigan Agile Group
MMAG
Joseph Hersheywww.linkedin.com/in/jhershey
@jhershey
@AgileAndBeyondElizabeth Henderson@elizhender
@MMAgile
Mei Lim@emwhyng
www.linkedin.com/emwhyng
Brendon Thiedewhatbrendonthinks.com
MMAGhttp://www.meetup.com/Mid-Michigan-Agile-Group/
Planting a Seed
Joe Hershey
Software ConsultantOM Computing, llc
➔ Software (working)➔ Trail Running➔ Biking➔ Hiking➔ Giving Service
AND….
Planting a Seed
State of MichiganBureau of Lottery 2009
SUITEState Unified IT Environment
KISS
5 Things
5 Things / Start Small / Start Simple
1. Walk together2. Ask forgiveness not permission3. Don’t fight the power4. Spread the word5. Deliver SUCCESS
1) Walk Together
2) Ask for forgiveness before permission
3) Don’t fight the Power
4) Spread the Word
5) Deliver Success
Take Aways
Take Aways / Lessons Learned
● It’s a people change● It’s a slow process● You need to be situationally aware● Smile, it’s not that bad● It’s not about you
Joe Hershey
Agile something something Kanban
• About• Our Story - Good stuff and bad• What works for us• What’s next
About• Our team: 10 devs and over 50 software systems.
• Numbers• Average length of time working at MSU: < 6 years• Average age of ASP applications: 14 years• Average age of Java applications: 4 years
Part 1 - we try Scrum...• On a big project • User stories• Sprints• Burndown charts• Stand-ups• Retrospectives
Reality hits...• Things aren’t so rosy
on the big project.• Priorities and support
demands affect the timeline.
• Scrum/Agile becomes an excuse for things not going well.
Good Stuff• Vendors come in and talk
about agile.• Project team went to a
day in the life of agile• Devs are curious
Bringing Agile Back…
Part 2 – Kanban• Accept that priorities
change• Make work visible• Encourage
communication (via Standups)
• Streamline reporting
Part 3 – Refining the process• Protect the pipeline• Trello• Reporting
• Reducing the number of interactions
Why it works for us• Priorities change daily, if not hourly• Our team has shared values and mindset• Allows individuals to make business value decisions
between differing customers and needs.
What’s next• Reporting up - What are important metrics?• Reducing developer reporting• Focus on the pipeline• Continuous Improvement - streamlining Trello
and standups
Lessons Learned• Don’t give up• Work within the system• Be inclusive• It’s a journey, not a destination• Communicate
THIS DOES NOT FEEL AGILE…
Mid-Michigan Agile Group
M. Lim
About Me
○ Senior Project Manager at MESSA
○ 17 years at MESSA IT
○ Past lives: Developer, analyst, team leader, IT PM, Scrum Master
○ CSM, PMI-ACP, PMP, CTFL
○ Mom of 2 teenagers
○ Researcher, school volunteer, culinary adventurer
About MESSA and ITSS
○ 3rd party non-profit health insurance administrator based in East Lansing
○ Serves:
○ 78,000 members
○ 300+ employees
○ 600+ affiliates
○ Celebrated 50th anniversary in 2010
○ ITSS Applications:
○ Unionized IT shop
○ 19 PAs, 8 BAs, 4 QAs
Information Technology Support Services
Why AGILE?
Application development circa 2010
o Changing requirements
o Unrealistic schedules/moving targets
o Lack of business involvement
o Results not always predictable
o Recommended by consultant assessment and IT Director
InfoQ.com
Start-Up
○ What is Agile???
○ Started Scrum on in-flight CRM project
○ Failed on many levels
○ A year later, started another Scrum team
○ More planning, site visit
○ “Why is this so textbook?”
○ Despite internal struggles, progress was astounding
Myscrumhalf.com
Good stuff
○ Early success
○ Visibility
○ Reflected on failures
○ Whole team – cross the finish line together
○ Product owner sees urgency and always in the know
○ “I want this team to work on my project!”
Struggles
○ Lack of business involvement
○ Issues not given time of day
○ Not my job
Not my department
I’m a developer, I don’t test
Don’t send it to me if it’s still
broke…
Just tell me what to do
“Culture is what people do when no one is looking.”
Herb Kelleher, Chairman Southwest Airlines2006 PeopleInk
o Top-down hierarchy
o Silos
o Waterfall-entrenched practices
Even though we try, we can’t let go …
The Journey
1.5
1.5
2 – 4
1
ScrumBut
0
End of project
3
2
5 - 10
3
Scrum
QA Manager
Late in project
3
2
3 - 10
6
Scrum
Architect, QA PAs
Mid-project
11 + (all)
8
2 - 10
6
Scrum, Kanban
DBA, PAs, BAs
2 - 4 weeks or when ready
Agile Projects
Agile Teams
IT personnel /project
Business Units Involved
Framework
New Positions
Releases
2010 2011 2012 2013 ++
What Helped
○ Education
○ Agile orientation, team coaching, mentoring, training
○ Enable collaboration at all levels
○ Cross-functional team design exercises at project start
○ Co-located, open workspaces
○ Reflect and Adapt
○ Align with Business
○ Business Analyst CoP: Core ways to work yet support uniqueness, creativity
• Competitive Advantage for the agile business
• Product Management
• Agile Portfolio Management
• Agile Team Management
• Architecture Leadership
• Agile Engineering
• Multi-Team Agile Project Coordination
Process Transformation
Management Transformation
Organizational Transformation
Business Model Transformation
What’s Next
• Servant Leadership
• Recruiting
• Career Paths
• Budgeting
• Communities of Practice Research and Learn, when the time is right, evolve!
Indicates Work In Progress
Lessons Learned
○ Change yourself
○ Show the path, lose the religion
○ Get people behind you early
○ Persist - we win as an organization
○ Find sounding board (MMAG)
“First they ignore you, then they laugh at you, then they fight you, then you
win.”- Gandhi
Contact Mei Lim@emwhyng
www.linkedin.com/emwhyng
Thank You!
FROM AGILE TO AGILEBRENDON THIEDE - VERTAFORE
WHO IS VERTAFORE• 40+ years serving the insurance and securities markets• Over 1,300 employees• 8 U.S. offices and 3 offshore offices• 20,000+ agency, MGA, state, and carrier customers • Subscriptions with 300,000+ producers
WHO I AM• With Vertafore for 6 years
• Software Engineer• ScrumMaster• SAFe Program Consultant• Release Train Engineer
• Runner• Husband• Father
HOME GROWN – BASELINE
• Small scale• Ambitious• Unsupported
HOME GROWN – BASELINE• It worked• Local ownership• Stagnant
THE EDICT – TOP DOWN• Desire for transparency• Desire for consistency• Lots of assumptions
THE EDICT – TOP DOWN• Different• Rules over concepts• Inflexible
LASTING CHANGE – HEARTS AND MINDS• Personal• Customized• Teams are empowered
LASTING CHANGE – HEARTS AND MINDS• Lots of work• Requires trust• Sustainable
LESSONS LEARNED• Process without understanding fails• My co-workers want control• We need Agile expertise• Shared experience can give shared solutions• We are moving in a direction, but not to a destination
THE JOURNEY FORWARD• Dedicated ScrumMasters• Shared cadence• Team retrospectives• Value on education• Support; vertical and horizontal
Compare and Contrast
MMAG
Mid Michigan Agile Group
MMAG
Joseph Hersheywww.linkedin.com/in/jhershey
@jhershey
@AgileAndBeyondElizabeth Henderson@elizhender
@MMAgile
Mei Lim@emwhyng
www.linkedin.com/emwhyng
Brendon Thiedewhatbrendonthinks.com
MMAGhttp://www.meetup.com/Mid-Michigan-Agile-Group/
