Kerrie Riley 5 farm Close
LeicesterLE2 6SR
Tel: 07877055989, Email: [email protected]
Objective
To use my management experience to improve the commercial performance of a company, in a team that
works towards an increased market share by maximising profitability, increasing customer satisfaction and
ensuring continued business growth.
Profile
A dynamic motivated manager who drives performance by recruiting, developing and leading teams to
realise their full potential to maximise sales and deliver exceptional customer service whilst ensuring the
highest of standards are achieved. Excellent leadership, communication, negotiation and interpersonal skills
proven in challenging environments successfully leading diverse teams. Unprecedented success achieved in
project management and result delivery. Impressive record in managing, developing and motivating teams to
achieve objectives. Determined and decisive in maintaining and developing the highest standards.
Skills
Driving operational growth
Growth and change management
Performance management
Relationship, Trust and Team building
Cost management
Effective multi-level communication
Counselling
Resource management
Problem solving
Management recruitment and selection
Teaching/Training/Developing others
Culture development
Increasing productivity
Safety management
Revenue growth
Training and leadership development/coaching
Commercial awareness
Visual Merchandising
Career History
Store Manager/ Karen Millen Ltd 2014 – present Managing a team of eight team members, developing
sales ensuring the customer is the primary focus for all activities in turn establishing a loyal customer base.
Recruitment and section of team members. Development and motivation of individuals to increase perform-
ance as well as maximise their potential. Creating a visually exciting store with a commercial strategy. Del-
egation of operations. Local Marketing of the store to increase awareness and organising very successful cor-
porate events. I hold a reputation of constantly achieving high conversion rates. And delivering KPI, fulfil-
ment and continuous growth. Delivering strong
and consistent stock loss results
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Assistant Manager / Karen Millen Ltd 2013 – 2014 To assist the branch manager in all the Karen Millen
values and procedures. Leadership was a core part of the role, driving to inspire and manage the team. Client
first culture to be imposed and the forefront of all we do. People development involved recruiting, identify-
ing needs, mentoring and career growth. Embracing commercial standards in terms of being clear on goals/
expectations of targets and visual impact. Company policies and procedures to be rolled out and understood
by everybody and ensuring all is in practice.
Assistant Manager Hobbs Ltd 2011 – 2013 To assist branch manager to exceed branch targets by recruit-
ing, developing and leading a team. Take full responsibility of the branch and all operations in manager’s ab-
sence. Other aspects include supporting the operation of stock take control levels. Being commercially
aware, analysing and reactive to sales trends. Proactively working with the manager to develop new business
initiative.
Sales Manager/ Hobbs Ltd 2008 – 2011 supporting a team of ten team members, developing sales ensuring
the customer is the primary focus for all activities in turn establishing a loyal customer base. I assisted in re-
cruitment and section of team members as well as performing PDR assessments. Development and motiva-
tion of individuals to increase performance as well as maximise their potential. Creating a visually exciting
store with a commercial strategy. Delegation of operations. Local Marketing/networking of the store to in-
crease awareness and organising very successful corporate events.
Senior Sales Consultant/ Fenn Wright Manson, Rackhams Leicester: 2005 to 2008
Supervisor/ Box Fresh, Rackhams Leicester 2003 to 2005
General responsibility of Targets/KPI’s, operations and people management during my time as a supervisor.
Education
GCSE’S English, Maths, Science, P.E, History, English Literature
Grade B nursing assistant Pass
HE Certificate in Counselling 2 Year Course, obtained a meri
FDA Counselling Degree Present
Additional Information
Interests: Fashion/Fashion History Fitness/Walking Personal development
Qualifications Held First aid HCE in counselling
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