Office Manager / Operations Coordinator / Sr.PA
Phone: +971 56 72 88 404
Email: [email protected]
Professional Profile
I am an enthusiastic and professional Personal Assistant, who enjoys being a
member of a leading, successful and productive team. I quickly grasp new ideas
and concepts, develop innovative and creative solutions to problems. I am able to
work well on my own initiative and can demonstrate the high levels of motivation
required to meet the tightest of deadlines even under significant pressure. I possess
six years of executive and administrative assistance skills and well experienced to
perform effectively within any business environment.
Personal Information:
Full Name: Adil Merzaq
Nationality: Moroccan
Age : 37
Place of Birth: Morocco
Marital Status: Married
Visa Status : Employment
Notice Period : 1 Month
Academic and Professional Degrees:
Executive Secretary Diploma, Wembley, Academic College of London,
United Kingdom. 2011
Executive Secretary Certificate, Zabeel International Institute of Management
& Technology, Dubai, UAE. 2011
E-Office Certificate, Zabeel International Institute of Management
&Technology
Dubai, UAE. 2011
B.A. in English language and literature, Cadi Ayyad University, Marrakech,
Morocco. 2004
Professional Experience:
Personal Assistant to Royal Projects Director at Engineering Office ,UAE-
2015- Present
Executive & Personal Assistant to COO at Saleh bin Lahej Group-Hospitality
Division,UAE. 2013
Customer Technical Support Agent at Etisalat, Dubai UAE.
2011
. Personal & Administrative Assistant, F.B.A.K Management Consulting,
Morocco. 2008
. Commercial Assistant & Translator, FD SMART Export & Import,
Morocco. 2005
Areas of expertise:
The Engineering Office is a Quasi-government body privately owned by
his highness Ruler of Dubai managing all engineering related activities
at the Royal family estates and events.
Personal Assistant to Director at Engineering Office - Dubai - UAE
Handling royal projects through assisting the director with daily tasks as the
following : Submitting daily reports and status update to Director from Projects
Department and Design Management regarding construction , maintenance, design and décor of Royal palaces and facilities.
Preparing Memos , File Record Notes , Approval Request Forms ,
attending board meetings and drafting Minutes of Meetings . Receiving and replying to government correspondences.
Preparing Recruitment Request Forms.
Meeting and liaisoning with individuals and groups inside or outside of the company on behalf of the director .
Managing the day-to-day operations of the office such as word processing, mailing faxing and photocopying.
Answering phone calls.
Organizing and maintaining files and records Planning and scheduling meetings and appointments
Recording and controlling employees daily attendance and time exceptions
Preparing and maintaining daily business calendar and agenda of the office
.
Saleh Bin Lahej Group -Hospitality Division - is operating eight Casual and Fine Dining Restaurant Brands, namely Chili’s, Romano’s Macaroni
Grill, El Chico, Cantina Laredo, Black Canyon , The Pizza Company ,Silverfox and Joe’s Crab Shack. With a Total of 40 Branches around the GCC, the Hospitality Division has been nurturing more than 1,400 Employees.
Executive & Personal Assistant to COO at Saleh Bin Lahej Group Dubai- UAE
Under instructions from the COO, I assign all departments with routine tasks .
Liaison with all departments in the company and update management about day to-day tasks ensuring their efficient and smooth implementation.
Submitting the monthly restaurants Profit & Loss report to the COO with
feedback and corrective action plans of brand directors under my request.
Attending restaurants Auditing and submitting results to the COO with monthly data analysis and comparison in case of in house operation level decline .
Collecting periodic Key Performance Indicator (KPI) from brand directors
along with necessary result feedback, comments and action plans to be presented to the COO
Ensuring recruitment process is done on timely basis for newly opened and
upcoming restaurants.
Collecting Guest Experience Management survey ( GEM ) from brands directors to measure level of guest satisfaction or disappointment to eliminate recurrence and raise service standards.
Receiving upcoming restaurants opening plans from Marketing department
and following up social media advertisement process for all brands .
Receiving and screening guests complaints to be directed to the concerned brand directors for immediate troubleshooting.
Managing the day-to-day operations of the office such as word processing,
mailing and faxing, photocopying. Answering phone calls.
Organizing and maintaining files and records Planning and scheduling meetings and appointments
Managing projects and conducting research.
Preparing and editing correspondence, reports and presentations
Making travel and guest arrangements such as car rent & business trip booking and overseas hotel booking.
Providing high quality customer service
Attending board meetings, transcribe and distribute minutes to attendees.
Meeting or liaisoning with individuals and groups inside or outside of the company on behalf of the executive
Establishing and coordinating the implementation of company administrative
policies.
Etisalat is the UAE's leading telecommunications operator and one of the largest corporations in the GCC. As well as establishing several "firsts" over almost four decades of operations, Etisalat has deployed many innovative mobile and fixed technologies that have helped the UAE maintain its position as a leading global ICT economy. Headquartered in Abu Dhabi, UAE, as it serves almost 11 million customers in the UAE.
Customer Technical Support Agent at Etisalat UAE - Dubai - UAE
Dealing with customers via telephone, electronically or personally in addition to handling, troubleshooting and resolving customer technical problems and complaints.
Directing requests and unresolved issues to the designated resource through
the phone, e-mail or Fax. Besides, providing information in response to inquiries about products and services.
Coordinating with specific teams in order to ensure the service is well
maintained and provided to customers Requesting periodic feedback of customers about our services.
F.B.A.K GESTION
Business consulting company specialised in offering a variety of trading
and business support services to newly established local companies as
well as legal and fiscal policies solutions.
Personal & Administrative Assistant at F.B.A.K Management
Consulting Benguerir- Morocco
Providing high-level administrative support, making good use of research, statistical reports, and information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Supervising lower-level clerical staff, taking minutes, conducting presentations and handling personal bookings.
FD SMART
FD SMART Export & Import Chinese company specialised in sale of motor bikes spare parts
Commercial Assistant & translator at FD SMART Export & Import Casablanca - Morocco
Handling export and import documentation, scrutinizing Export L/C, preparation of Import Letter of Credits/way bills, negotiation of Export documents, translating documents (English into Arabic)/ (Arabic into English), co-ordination with shipping companies for issuance, maintaining and updating export details. Representing company in trade fairs organized by various trade associations, attending prospective clients and making them understand about the quality of the company’s imports.(Chinese products).
Computer Systems & Internet Skills:
Good command of SAP ERP & CBCM systems implementation.
Good command of Microsoft Office (Word-Excel-PowerPoint) and other commonly used programs.
Typing at high speed in both Arabic and English. Good command of email clients, like Outlook Express.
Very good experience of Internet searching, and knowledge of online info
finding techniques.
Professional Skills:
Hard work, ability to work under pressure. Ability to efficiently handle and manage large translation projects.
Very good experience in using software dictionaries and translation tools.
Very good knowledge and grasp of online translator resources.
Ability to efficiently work in teams. Dedication in work and timely delivery of assigned tasks.
Languages: Arabic, English, French.
Declaration:
I hereby declare that all information furnished above is true to the best of my knowledge.
References available upon request
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