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1 رة ول د ا طورا ، صم واع اطن ا را رف اه ا !ه وت اد !دةط ثد AN INNOVATIVE PPP FOR A RELIABLE & LASTING UPGRADE OF JEDDAH’S WATER & WASTEWATER SUPPLY & TREATMENT

Un partenariat public/privé innovant pour un développement durable et de confiance de la fourniture et du traitement de l'eau et de l'eau usée à Djeddah

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September 2014

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�را�� ��ن ا��ط�ع ا���م وا���ص ، �را�� طو�� ا �د �ول ����رة � ������د�ث ��ط� !دة ��د��ت ا����ه و����!� ���ه ا��رف ا�

AN INNOVATIVE PPP FOR A RELIABLE & LASTING UPGRADE OF

JEDDAH’S WATER & WASTEWATER SUPPLY & TREATMENT

September 2014

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�را�� ��ن ا��ط�ع ا���م وا���ص �ول ����رة�– ���$�د ���د�ث �د��ت !دة ����ه و����!� ���ه ا��رف ا�AN INNOVATIVE « PPP » CONTRACT TO UPGRADE JEDDAH’S WA TER & WASTEWATER SERVICES

ا��زا�� ا�ر����� �� د �دة ���ت ا����ه KEY FEATURES

OF JWS CONTRACT:

Duration �دة ا�� د 7 years ��وات 7

Services provided د��ت ا���و�رةا�إدارة �زو�د ا����ه •

• Water supply management • ���إدارة � ل و������ ���ه ا��رف ا�

• Wastewater Collection & Treatment management

د�� ا��� ء •• Customer service

Population served ���وع ا����"�د�ن

4 million inhabitants � ��ن ���� 4

Employees &دد ا��وظ"�ن

ا�وط��� ، +ر*� ا����ه �وظف 15001,500 NWC local employees

*��ل .��� ا�� د Total value of the Contract76 M USD ��2ون دو1ر أ�ر�*� 76

��و�� ���دل ��3 ���ظم و3+*ل ���و �دة ��د��� ا��*��� ا���داد إن�.�دا +���� ��2د��� ا������ ا��وارد ����3 4% ���3

و+ر*� ا���ود�� �3ن ا�+را*� &���2 3دء ��� *��ت ، 2008 &�م ���. ا����ه �د��ت �دة �: �+�رك �+روع ل �ن ����32 �و�ز

NWC ����2ه ا�وط��� ا�+ر*� �: و3+را*��

ل �ن ��< وا�ذي وا��طو�ر ا;�3*�ر إدارة & د ل �ن�IFC ��� 2013 ، د وھذا ا�� ود أھم �ن وا�دا ���3ر ا��

ا�Aواق �� وا��ص ا���م ا� ط�ع ���3ن �2+را*� اAر��3ن. ا���+��

� Jeddah is facing steady demographic growth ofapprox. 4 % p.a., while its natural water resourcesare almost non-existent

� In 2008, creation of Jeddah Water Services (JWS)a Saudi joint venture with Suez Environnement ,working:

� in partnership with the National Water Company (NWC)

� through an innovative Performance-BasedManagement Contract (awarded by IFC in 2013as one of the Top 40 Public Private Partnerships –PPPs - in emerging markets)

September 2014

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ا ھداف ا�ر&�%�� �ن $�د !دة ��د��ت ا����ه

ENSURE WORLD CLASS SERVICES

� Improve drastically the access to drinking water� Divide by 3 emergency response time to repair leaks

over the potable water networks� Implement advanced customer services

ENSURE TRANSFER OF KNOWLEDGE� Comprehensive training program to ensure the

transfer of expertise to the employees of the localpublic company, following the WIKTI© methodology(Water International Knowledge Transfer Initiative)

IMPROVE PERFORMANCE� Performance measured via a system of 21 Key

Performance Indicators (KPI)

MAIN TARGETS OF THE JWS CONTRACT

� �,ل �ن وذ�ك $���� ��%�وى �د��ت )��ن��� .�2+رب ����� ���ه &D2 ا���ول �� �ذري ����ن � +3*�ت ��ر�3ت إ� ح ���د&� وا��� ا�طوارئ ��1ت �� �

. D2& �H H ا��A���3 و.ت � ��م �م ا�+رب ���ه. ا��� ء �د�� �� دم �ظ�م �"��ل �

ا���ر.� ا-���ل )��ن

� Iد +��ل �در�ب 3ر���*J�2� ل �ن� ��وظ"�ن ا�3رات ا�� �� ا���ر�� �� ل ا�دو��� ا����ھ�� ل �ن وذ�ك ا�+ر*� WIKTI ا����ه ���ل

ا داء ��%�ن ���D ��3 ر���� �ؤ+ر 21 ل �ن اAداء � ��م ��م � KPI ” ا�ر���� اAداء �ؤ+رات ”

September 2014

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ACHIEVEMENTS ا1-!�زات

WATER NETWORK� Non-Revenue Water has been reduced

to circa 20% (prev. 40%)� Average repair time divided by 3� Drastic improvement of the Service Continuity

CUSTOMER SERVICE� New Regional Call Center� Efficient customer care and billing processes� Program to increase the awareness of the

population on water scarcity

WASTEWATER SERVICES� About 56% of the population connected to the

wastewater network� Strong reduction of the average time to solve an

overflow (5 hours)� Removal rate performance exceeding 95%

� �!�ل ا�!ودة . � ا���� وا�%,��, ا���&� , �ط��ق ا-ظ�� إدار�� �����Implementation of an Integrated Management System f or Quality,

Environment, Health & Safety (certified ISO 9001, O HSAS 18001 & ISO 14000)

ا����ه ���� %20 إ�D �ر��3 ا��Mر ا����ه ���3 �"�ض �م �

%40 &�د *��ت ا���3 � ا���ب ����3� ح ا�ز��� ا�و.ت �N� "ضدل ��3 ا���� ��� ا�

D2& �H H ر��� � ح ا���3ق ��3و.ت �O� ا�� د�� ا�د��ت ا���رار�� �� �ذر�� ������ت �

ا���,ء �د�� �د�د أ.���2 أ���ل �ر*ز � ����� �وا��ر ود��ت &� ء د�� �� Iدف 3ر���P� درة &ن ا����� �دى ا��و&�� �ز��دة�

. وأھ����P ا����ه

� ا��رف �د��ت��ا�

�ن %65 �وا�� ا���� ا��رف +M� �*3ط� �.ا��*�ن ��داد

�+*�2 ��ل ا� زم ا�و.ت ��دل �� *�3ر أ�"�ض � ��&�ت 5 ا�D ا����ه ���وب �� ا�ز��دة

%95 &ن ���ز�د ا�Aراغ ��د1ت M23ت �

September 2014

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APPENDIX: KEY TECHNICAL DATAS ��-ا�ر&�%��ا����-�ت ا��� ���$�د ��روع !دة 1دارة �د��ت ا����ه و����!� ���ه ا��رف ا�

JEDDAH MANAGEMENT CONTRACT FOR WATER SUPPLY & WASTEWATER COLLECTION

& TREATMENT SERVICES

Drinking Water�5,513 km of network�~ 1,100,000 m3/day supplied�Reservoir: 1,4 million m3

Wastewater collection and treatment�3640 km of network�56% of the population covered by the network�53 pumping stations�8 Treatment Plants , for a capacity of ~ 1M m3/day

Customer Service�180,000 house connections�3 Customer Contact Centers�1 Regional Call Center

Human Resources�1,500 employees

�د�� ا���,ء ��ل �180.000�Aن ا� �&���را*ز ا���ل �3�ر*ز إ���ل إ.���2 �1

ا��وارد ا���ر�� �وظف �1500

���ه ا��رب *م 5.513+3*� ���ه 3طول ���ر �*�ب �ن ا����ه �1.100.000و��� ��م �زو�د �� S23� ز�ن�2ون ��ر �*�ب ���1.4 ��

����!��6 و����!� ���ه ا��رف ا�*م 3.640+3*� 3طول ��ن إ����� ��داد ا��*�ن % M�56ط� ا�+3*� ��53 TU ط����8 S23� �&ط���J3 �����2� �2ون ��ر �*�ب �و��� ��1ط�ت�