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Introduction to Zurich
April 2018
Zurich Insurance Group
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Pengalaman lebih dari 140 tahun
Zurich didirikan di Swiss pada tahun 1872. Berkantor
pusat di Zurich, kami adalah salah satu perusahaan
Dengan sekitar 53.000 karyawan, Zurich menyediakan berbagai produk asuransi umum dan
asuransi jiwa di lebih dari 210 negara dan wilayah.
Nasabah kami bervariasi dimulai dari nasabah individual, usaha kecil dan menengah, perusahaan besar, serta perusahaan multinasional.
Nasabah memilih kami karena mereka menghargai pengetahuan, keahlian dan stabilitas kami di bidang Asuransi. Dan kami juga menawarkan proposisi dan layanan yang terkemuka di pasar.
Zurich juga memiliki orang-orang luar biasa yang diberdayakan untuk memberikan solusi asuransi dan manajemen resiko yan membantu nasabah kami untuk mencapai tujuan mereka.
Pada 2016, S&P meningkatkan peringkatnya untuk kerangka manajemen risiko perusahaan Zurich menjadi ‘sangat kuat’.
2
Rating Kami AA-/stabil oleh Standard & Poor’s (S&P).
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FAKTA ZURICH1
3
1 Values are for the full year 2017 unless otherwise noted. Investments, Shareholders’ equity and market cap are as of December 31, 2017. 2 The Swiss Solvency Test (SST) ratio is for the full year 2016. It is calculated based on the Group’s internal model, which is subject to the review and approval of the Group’s regulator, the
Swiss Financial Market Supervisory Authority (FINMA). The ratio is filed with FINMA at the full year and is subject to its approval. 3 BOP splits per business and region exclude Group Reinsurance, Group Functions and Operations and Non-Core Businesses. 4 Zurich Insurance Group has no ownership interest in the Farmers Exchanges. Farmers Group, Inc., a wholly owned subsidiary of the Group, provides administrative and management services
to the Farmers Exchanges as its attorney-in-fact and receives fees for its services. Farmers BOP consists of Farmers Management Services and Farmers Re.
Salah satu dari Perusahaan Asuransi Global yang baik
BISNIS GLOBAL YANG SEIMBANG
BOP BUSINESS DAN REGION (%)3
34%
28%
38%
25%
57% 11%
7%
Asia Pacific
North America (incl. Farmers4)
Europe
Latin America
Property & Casualty
Life
Farmers4
USD 63bn total pendapatan
USD 315bn total group dan investasi unit link
USD 3.8bn business operating profit (BOP)
USD 3.0bn net income attributable to shareholders (NIAS)
227% SST regulatory solvency ratio2
132% Zurich Economic Capital (Z-ECM) ratio calibrated to ‘AA’ rating (1 in 2000 year event)
USD 33.1bn shareholders’ equity
USD 46.0bn market cap
GROUP
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Top 3 cross-border
insurer to multinational corporations4
1 Source: 2016 SNL Data. 2 Source: Local regulator statistics. Pro-forma for the acquisition of the QBE operations in Argentina, Ecuador, Brazil, Colombia and Mexico. Zurich data includes Zurich Santander JV at 100%. 3 Source: National Statistics 2015 or latest available, Zurich internal data. 4 Estimated based on annual reports and investor presentations.
4% commercial lines market share1
#2 crop insurance provider
>5% general insurance market share3 4% general insurance market share3
#1, 19% market share in retail protection3
6% market share in Group protection3
4% market share in commercial lines3
5% US personal lines market share through the Farmers Exchanges1
4
Waralaba Global dengan Kemampuan yang Luar Biasa GROUP
Overall #4 insurance company in Latin America2
Top 10 general insurer3
6% general insurance3 5% life insurance market share3
#2 general insurance provider3
#3 life insurance provider3
3% general insurance market share3
15% life insurance market share3
>4% general insurance market share3
#3 Global Travel Insurer
#3, 9% general insurance market share3
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INDICATIVE Z-ECM RATIO DEVELOPMENT (%) HIGHLY CASH GENERATIVE
POSISI MODAL YANG KUAT KONDISI FINANCIAL YANG SANGAT KUAT
5
Posisi Modal yang Kuat dan Cash Generation
Aa3 / outlook ‘stable’
A+ (Superior) / outlook ‘stable’
AA- / outlook ‘stable’
-0.9 -0.2
1.51.21.11.20.9
1.10.92.0
1.72.42.41.4
2.5
FY-16
2.8
0.1 -0.8
0.4
FY-15
3.9
0.5 -0.6
0.9
FY-14
3.7
0.1 -1.0
FY-13
2.9
0.0 -1.1
0.6
FY-12
2.1
0.5 -1.1
0.7 0.6
FY-17
3.7
Non-Core Business
Group Functions
Farmers
Life
Property & Casualty
121%114%
103%
119%
60%
80%
100%
120%
140% 132%
FY-16
125%
FY-15 FY-14
122%
FY-13
127%
FY-12 FY-11 FY-10
Z-ECM
GROUP
Cash remittance in USDbn
Target Range
3.0 3.2 1.8 3.9 4.0 3.9 IFRS NIAS
12%11%
132%
Other3
-3%
Dividend accrual
incl. anti dilution measures
-12%
Market change
Market risk
0%
Insurance risk
-1%
Business profit
FY-16
125%
FY17
FY17
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FOOTPRINT AND GWP CONTRIBUTION
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Jejak Kaki Zurich di Asia Pasifik
1USD, P&C and Life combined. 1% for other run-off business
29%
3%
11%
13%
3%
2%
3.6bn
Established
GWP FY-171
INTRODUCTION TO ZURICH
• Largest direct retail business in Group and large contributor to Asia Pacific profit focused on delivering innovative protection and motor
• Niche Life operations targeting shopfront IFA distribution and direct JAPAN
P&C and Life
• Multi-channel and multi-line strategy in P&C and Life • Capture synergies from One Zurich composite model to improve customer experience HONG KONG
P&C and Life
• Multi-channel distribution for P&C across both Commercial and Retail while Life products mainly distributed through Agency
• Grow and develop protection proposition in line with demographics INDONESIA P&C and Life
• Life, P&C and Takaful offerings available to customers • Invest in tied agency and expand distribution opportunities with banks and affinity partners MALAYSIA
P&C and Life
• Subsidiary in Shanghai with branch offices in Beijing and Guangdong • Service Corporate customers for local operations and international expansion CHINA
P&C
AUSTRALIA P&C and Life
• Leading position in Individual Life after acquisition of Macquarie Life and One Path Life from ANZ with distribution agreements with ANZ and IOOF
• Significant Commercial business
• Established Commercial business hub for Asia Pacific • Local operations service Corporate customers through tailored proposition for onshore and
offshore business SINGAPORE
P&C
• A global travel and assistance provider based in Australia and operating proprietary brands
COVER-MORE
34%
4%
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Tujuan, Nilai dan Strategi Kami
7
INTRODUCTION TO ZURICH
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Bisnis global yang
seimbang dan beragam
Proposisi kami untuk para investor
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INTRODUCTION TO ZURICH
Bisnis Model dengan Cash Generative yang tinggi MENDUKUNG DIVIDEN YANG MENARIK DAN BERKEMBANG,
DILINDUNGI OLEH:
Industri tingkat modal
terkemuka
Neraca yang stabil,
konsisten, dan dikelola
secara konservatif
Pertumbuhan konsisten
dengan ruang lingkup
untuk meningkatkan
pengembalian melalui
pengerahan kembali
modal
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2017-2019 Target Financial1
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BOPAT ROE2 in excess of 12% and increasing, despite higher equity base
USD 1.5bn in net savings by 2019 compared to the 2015 baseline
Z-ECM target ratio of 100-120%
Cash remittances in excess of USD 9.5bn over 2017-2019 period
1 BOPAT ROE target to be increased by ~50bps for OnePath Life acquisition which is expected to close in November 2018 (see news release of December 11, 2017).
2 Business Operating Profit after tax return on equity, excluding unrealized gains and losses.
INTRODUCTION TO ZURICH
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AKSES KE LEBIH DARI 100 JUTA PELANGGAN DAN BERKEMBANG
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Kami mengerti cara bekerja dengan mitra di industri keuangan dan dari luar
KAMI BEKERJA DENGAN BERAGAM MITRA
Europe’s largest frequent flyer program – • Deal signed in Germany, Austria, Switzerland
• Access to ~30m customers
Auto manufacturer of high end sports cars and SUVs
• ~240,000 new cars delivered per year
Reward program for goods and services purchased • Deal signed in Italy • ~10m active clients in Italy
Further expansion of product offering
• ~1m policies per month through ~1,000 points of sale
Many more partnerships are active…
…and in discussion
ZURICH AS AN INSURANCE PARTNER
AKSES KE LEBIH 60 JUTA PELANGGAN DI 171 NEGARA MELALUI LEBIH DARI 70 MITRA BANK
1 Includes only countries with material business through bank distribution channel.
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KUNCI KEBERHASILAN KAMI
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Kami memiliki pendekatan khusus untuk kemitraan ZURICH AS AN INSURANCE PARTNER
Memastikan komitmen untuk melakukan investasi yang diperlukan
Pendekatan berbasis kemitraan yang
benar dalam mengelola perjanjian
kami
Komite bersama dan proses perencanaan disesuaikan dengan model kerjasama
Memanfaatkan pengetahuan dan
keahlian lokal dalam pengelolaan
kemitraan
KOMITMEN JANGKA PANJANG
TATA KELOLA YANG SOLID
KEMAMPUAN KERJA SAMA DAN MANAJEMEN
PENGETAHUAN INSTITUSIONAL
ALIGNMENT OF INTERESTS
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P&C LINES OF BUSINESS & DISTRIBUTION CHANNELS1
(FY 2017 Gross Written Premiums, Total of USD 33.0bn)
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1 Distribution channel split based on FY-16 GWP of USD 33.1bn.
Kami memiliki beragam penawaran dalam produk dan saluran distribusi
LIFE LINES OF BUSINESS & DISTRIBUTION CHANNELS
(FY 2017 New Business Value, Total of USD 999m)
ZURICH AS AN INSURANCE PARTNER
23%
26%
17%
23%
10% 17%
11%
74%
-1%
Motor Special lines
Property
Liability
Worker Injury
Savings & Annuity
Unit Linked
Corporate Pensions
Protection
53%
13%
7%
14%
12%
Brokers
Partnerships
Agents
Programs
Direct
34%
29%
36%
Corporate Life & Pensions
Bank distribution
Other
Penawaran Zurich Group
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P&C LINES OF BUSINESS & DISTRIBUTION CHANNELS1
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Kami memiliki beragam penawaran dalam produk dan saluran distribusi
LIFE LINES OF BUSINESS & DISTRIBUTION CHANNELS1
1Portfolio as of FY-17, constant FX; Cover-More is listed under Partnership.
ZURICH AS AN INSURANCE PARTNER
31% 30%
22%
6%
11%
13%
5%
82%
Specialties
Workers Compensation Liability
Motor
Property
Protection
Savings & Annuity
Unit Linked
17%
11%
1%
25%
36% 19%
Brokers
Direct
Partnership
Banks
Other Agents
7%
32%
4%
55%
2%
Agents Banks
CLP Brokers
Direct
APAC Offering
11%
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Teknologi membuat bisnis kami lebih sederhana untuk kedua pelanggan dan mitra distribusi kami
ZURICH AS AN INSURANCE PARTNER
Insure your mobile using e-banking app
Fast track claims handling via e-banking app
Integrated savings and protection sales support tool
Online quote and apply tool for advisors
Online needs assessment and sales
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CEO Asia Pacific
15
Kemampuan dan Pengalaman Jack Howell memiliki pengalaman lebih dari 20 tahun di sektor jasa keuangan, di
mana lebih dari 10 telah berada di berbagai posisi kepemimpinan senior untuk perusahaan asuransi di Asia.
Sebelum pengangkatannya di Zurich,
Jack adalah Pejabat Regional untuk
Assicurazioni Generali yang berbasis di
Hong Kong. Ia bergabung dengan Generali dari Prudential UK, di mana ia
secara singkat menjabat sebagai CEO untuk Prudential Life Assurance Indonesia dan selama hampir enam
tahun sebagai CEO Prudential Vietnam Assurance Private Limited.
Sebelum Prudential, ia memegang
berbagai posisi untuk AIG di Filipina, "Hong Kong dan New York,
mendirikan" bank investasi butik bernama TwentyTen, dan menghabiskan beberapa tahun sebagai konsultan, termasuk The Boston Consulting Group.
Jack bergabung dengan Zurich pada
tahun 2016 sebagai CEO Asia Pasifik. Dan sebagai anggota Komite Eksekutif efektif Oktober 2016. Jack Howell
CEO, Asia Pacific
Latar Belakang Pendidikan Jack meraih gelar MBA dari University of Chicago dan Bachelor of Science
dalam bidang ekonomi kuantitatif dari
Tufts University di Massachusetts.
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ZURICH TOPAS LIFE (ZTL)
Berkantor pusat di Jakarta, dan merupakan anak perusahaan dari Zurich Insurance Group
Didirikan pada November 2010 Didukung oleh 200 karyawan dan
jaringan lebih dari 4.000 profesional penjualan serta mitra bank
RBC 1078%
Liquidity Ratio 123%
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ZURICH TOPAS LIFE PERFORMANCE (NOT UPDATED YET)
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SITEMAP Site Map
4 Sales Offices
31 General Agency Offices
4 Mitra Bank
+4,000 Sales Forces
+30,000 Customers
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Mitra Bisnis (BANK & NON BANK)
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PRODUK
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1. Unit Link:
• Regular Premium • Single Premium
• Riders 2. Personal Accident
3. Term Insurance 4. Term Insurance with Return on Premium 5. Hybrid Endowment
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PENGHARGAAN DAN PENCAPAIAN
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Marketing Award 2014 “The Best in Market Driving”
Rekor Bisnis Award 2014 “The first woman focused life insurance company
(Srikandi Protection)”
Marketing Award 2015 “The Best Marketing Campaign”
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PENGHARGAAN DAN PENCAPAIAN
22
Pertama di Indonesia Award 2017
“Pertama di Indonesia Award, for category “The First
Innovative Endowment in Indonesia.” (Pro-Fit 8)
Warta Ekonomi Indonesia Digital Innovation Award 2017
“Indonesia Digital Innovation Award 2017, as the most innovative company
in digital transformation” (Digital Credit Protection, TemanBaik application)
Apresiasi Inovasi Award 2017
“The Best Product and
Marketing Innovation” (TemanBaik application, sales
tool “Zurich Pro and “Zurich Proteksi Education Program:
Asia Insurance Technology Awards
“IT Leadership Award”
Category.
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New Brand Paradigm: Brand Workshop
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ZURICH di Media Sosial
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Aplikasi TemanBaik
Platform penjualan digital dari Zurich Topas Life untuk memperkenalkan berbagai perlindungan dari Zurich Topas Life kepada nasabah dan nasabah potensial.
INOVASI KAMI
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Aplikasi Zurich Pro
Platform penjualan digital dari Zurich Topas Life untuk membantu Agen dan
WMA dalam memberikan layanan kepada pelanggan dan calon pelanggan di
mana saja dan kapan saja.
Zurich Pro juga membuat Sales Force kami merasa nyaman untuk
menemukan semua informasi terbaru mengenai Zurich Topas Life dan
membantu mereka untuk menjalankan proses pengajuan kebijakan lebih
cepat
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NASABAH adalah prioritas kami.
Kami bertujuan untuk menciptakan nilai yang
berkelanjutan bagi pelanggan kami.
Kami menempatkan pelanggan kami di jantung dari semua yang kami lakukan. Kami memberikan saat itu penting.
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ZURICH, FOR THOSE WHO TRULY LOVE
