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KNGROU]@ R]@LO@] 6 A@I@]GJOU@[ EP LG]C@UOIA

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7) J`{ r}hepou{ eg{{p}gik` 6

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Gkkoe`iu{ kh}rh}`j{ .lgjgeo`{* lgu`}iou* nh{rougjo{guohi* oikgrgkou*oitgjoeou* oieotoep`j gkkoe`iu/* gpu}` wp` k`p~ jo{ jgpuhlhmoj` wpo{hiu khpt}`iu egi{ j` kge}`e`{ g{{p}gik`{ e` ehllga`{

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J` lg}c`uoia {u}guaowp` .{u}guao` khll`}kogj`/ `{u jg elg}kn` egigjy{` `u e`}dj`~ohi rhp} }gjo{`} jgewpguohi hdd}`,e`lgie` wpo {!oi{k}ou egi{ jg {u}guao` e`j!`iu}`r}o{`) Oj {!gaou e!pi u}gtgoj wpo to{` gpal`iu`} j` knodd}` e!gddgo}`{* j`{ rg}u{ e`lg}kn `u jg doejou e`{ kjo`iu{ rg}eodd}`ikoguohi* lhuotguohi hp gegruguohi e` j!hdd}`

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Egi{ pi {`khie u`lr{* oj dgpu ehik eu`}loi`} k`{ hmf`kuod{* j`{ hruohi{{u}guaowp`{ dhiegl`iugj`{* wp` {hiu e!gmh}e pi` {`al`iuguohi ep lg}kn.pi` komj`/) Oj {!gaou e!oe`iuodo`} {p} j` lg}kn e`{ a}hpr`{ e` khi{hllgu`p}{gygiu j`{ ll`{ guu`iu`{ to{,,to{ ep r}hepou `u e`tgiu ehik }gao} e` jgll` lgio}` pi` ll` {uolpjguohi lg}c`uoia) Goi{o wp! pi

rh{ouohii`l`iu eu`}loi rg} k`komjga`) Oj {!gaou* rg}lo j`{ {`al`iu{ edoio{e!`i knho{o} pi hp rjp{o`p}{ wp` j!`iu}`r}o{` tg u`iu`} e` {guo{dgo}` rg} jgk}eomojou e!pi` dh}lpj` e` j!hdd}`) @idoi* gp{{o j!olga` e` lg}wp` to{` `u j`{{hp}k`{ e` thjpl` e` t`iu` wpo `~rjowp`iu g wpho tg {!guugwp`} jg {u}guao`.pi khikp}}`iu eo}`ku* pi r}hepou e` {pm{uoupuohi)))/)

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lo~,lg}c`uoia6 r}o~* r}hepou* rjgk` .eo{u}ompuohi/* r}hlhuohi .khllpiokguohi/) K` {hiue`{ a}gie{ g~`{ {pot}` edoio{ e` lgio}` g}mou}go}` `u ehiu j!oit`{uo{{`l`iu r`pu

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u}` oiagj) Oit`{uo} `i khllpiokguohi olrjowp` e` i` rg{ eoloip`} rg} `~`lrj``~ga}l`iu j`{ r}o~ rhp} }`{u`} `ddoko`iu) K`{ j`to`}{ ehot`iu u}` ehik ajhmgj`l`iukhn}`iu{) Oj{ ehot`iu {!gegru`} gp lg}kn `u j!`iu}`r}o{`) Oj{ ehot`iu uhpfhp}{kn`}kn`} r`}l`uu}` j! iu}`r}o{` e!hmu`io} pi` {pr}oh}ou .pi gtgiuga`khikp}}`iuo`j/ `u pi` khn}`ik` gt`k j` rh{ouohii`l`iu) Jg dh}lpjguohi e` k`uu`

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KNGROU]@ = 6 J@[ @UPE@[ KHLL@]KOGJ@[ EGI[ J@[ [HKO@U@[

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J` khi{hllgu`p} mgikgo}` r}{`iu` pi` rg}uokpjg}ou* {hi khlrh}u`l`iu to{,,to{e` jg mgiwp` rg{{` rg} u}ho{ ugr`{ 6

g) Ekoe`} e!u}` mgikg}o{ 6

K!`{u pi` ugr` e` r}rg}guohi e` j!gku` e!hpt`}up}` e!pi khlru`* `jj` hmou j` rjp{{hpt`iu pi m`{hoi wpo eodd}` e!pi` r`}{hii` pi` gpu}` `u ep rg}uokpjo`} j!`iu}`r}o{`) K` m`{hoi r`pu r}`ie}` rjp{o`p}{ dh}l`{ 6

, Jg }`kn`}kn` e` jg {kp}ou 6 K!`{u j` kg{ rhp} pi oieotoep wpo {hpngou`{kp}o{`} {hi g}a`iu `i jg u}gi{dh}lgiu e` j!`{rk` `i lhiigo` {k}orup}gj`)

, Jg }`kn`}kn` e` j!`{uol` e` {ho6 @i `dd`u hpt}o} pi khlru` mgikgo}` `u u}`

eu`iu`p} e!pi` kg}u` e` apokn`u }`r}{`iu` pi rjp{ egi{ jg r`}k`ruohi e`{a`i{* {p}uhpu gp Lg}hk h jg mgigjo{guohi ep r}hepou mgikgo}` }`{u` jhoi `ikh}`gt`k {`pj`l`iu =2% e` jg rhrpjguohi mgikg}o{`)

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, Pi` ik`{{ou 6 K!`{u pi m`{hoi wpo lgi` e!pi {uolpjp{ oieotoep`j `u {hkogj)@i `dd`u* j!hpt`}up}` e!pi khlru` mgikgo}` `{u e`t`ip` pi` ik`{{ou rhp} j`{kougeoi{ eu`iu`p}{ `u* e` rjp{ `i rjp{ agj`l`iu* ihi,eu`iu`p}{ e` }`t`ip{)K`uu` ik`{{ou r`pu grrg}gu}` gp{{o kn`v j` dpup} gkwp}`p} e!pi jha`l`iu*thoup}` hp {olrj` k}eou e` khi{hllguohi `i wpu` e` doigik`l`iu)

, Pi` `~oa`ik` 6 Rhp} j`{ `iu}`r}o{`{* k!`{u pi` `~oa`ik` e!gtho} pi khlru`khp}giu* tho} rjp{o`p}{* rhp} jg mhii` khiepou` e`{ hr}guohi{ khll`}kogj`{`u j` doigik`l`iu e` j!gkuotou) J!hpt`}up}` e!pi khlru` r`pu u}` agj`l`iupi` `~oa`ik` rhp} j`{ rg}uokpjo`}{* k!`{u j` kg{ e`{ e`lgie`p}{ e` to{g{ rhp}j!u}gia } hp `ikh}` uhpu {olrj`l`iu rhp} pi gmhii`l`iu e` ujrnhiolhmoj`* oko j` khlru` mgikgo}` `{u khi{oe} khll` pi` ag}giuo`)

, Pi oit`{uo{{`l`iu6 K!`{u j` kg{ e`{ kjo`iu{* rg}uokpjo`}{ hp `iu}`r}o{`{* wpoe{o}`iu dgo}` d}pkuodo`} j`p} kgrougj jowpoe` `i j` erh{giu egi{ e`{ khlru`{mjhwp{ .rg}ai` hp eru u`}l`/ `i khiu}`rg}uo` e!pi oiu}u gr}{ pi`ep}` eu`}loi`)

m) J` knho~ e!pi` mgiwp` 6

Gr}{ jg }`khiigo{{gik` ep m`{hoi* j` khi{hllgu`p} r`pu {!`iaga`} egi{ jg}`kn`}kn` e!oidh}lguohi{ {p} j`{ lhy`i{ e` {guo{dgo}` k` m`{hoi* k`uu` }`kn`}kn`r`pu u}` oiu`}i` `u(hp `~u`}i`)

, Jg }`kn`}kn` oiu`}i` 6 @jj` `{u gkuot` `i r}`lo`} jo`p* fp{u` gr}{ jg}`khiigo{{gik` ep m`{hoi) K`jg er`ie e`{ wpgjou{ e` j!oieotoep `u j` kplpje!oidh}lguohi{ `u e!`~r}o`ik`{ eu`ip`{ `i lguo}` e`{ {`}tok`{ mgikgo}`{*e`{ `i{`oai`{* e`{ rpmjokou{* e` j!olga` e` lg}wp` e`{ mgiwp`{* )))[hpt`iu*k`uu` }`kn`}kn` oiu`}i` h}o`iu`}g j` khi{hllgu`p} t`}{ jg mgiwp` jg rjp{r}hkn` egi{ {g llho}` `it`}{ jgwp`jj` oj eaga` pi` {ylrguno` {rkogj`* `uoj tou`}g j`{ mgiwp`{ {kgiegj`{ doigiko`}{ hp m`gpkhpr u}hr r}`{uoao`p{`{hp `ikh}` ehiu j!gt`io} `{u oik`}ugoi {hi rhoiu e` tp`)

, Jg }`kn`}kn` `~u`}i` 6 K!`{u pi` }`kn`}kn` r}gjgmj` j!gkngu* `jj` }{pju`e!pi e{o} e!`dd`kup`} j`{ l`ojj`p}{ knho~ e` khi{hllguohi) K`uu` }`kn`}kn``{u tg}ogmj` `u khieouohii` rg} jg r`}{hiigjou ep khi{hllgu`p}* jg igup}` epr}hepou e{o}* j` khu e` j!oidh}lguohi* j!gtgiuga` r}hkp} `u j` }o{wp` `ikhp}p)J` khi{hllgu`p} g u`iegik` thpjho} r}hdou } e` j! ~r}o ik` e` {hi`iuhp}ga` tho} ll` e`{ {rkogjo{u`{ .e`{ `lrjhy{ e` mgiwp`{/) J`khi{hllgu`p} r`pu gjj`} ll` egi{ pi` ga`ik` rhp} pi` khjj ku`e!oidh}lguohi{ khlrjl`iugo}`{ u e!`~rjokguohi{)

Gr}{ jg }`kn`}kn` e` j!oidh}lguohi* j` khi{hllgu`p} rg{{` pi` ugr` e!tgjpguohi

e`{ {hjpuohi{ r}gjgmj`{ j!gkngu)

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k) J` knho~ e`{ r}hepou{ `u {`}tok`{ {hp{k}o}` 6

Rhp} r}ko{`} j` kge}` ai}gj e` edoiouohi e`{ khlrh}u`l`iu{ e`{ kjo`iu{mgikgo}`{* {p}uhpu rg}uokpjo`}{* oj dgpu oiu}hepo}` j`{ eodd}`iu`{ eol`i{ohi{ u`igiu j!gku` e!gkngu hp gp~ lpjuorj`{ dgk`uu`{ ep kjo`iu mgikgo}` 6

J!gkngu uhugj`l`iu r}ha}gll 6 oj {gaou e` edoio} j` uyr` e` r}hepou `u j`jo`p e!gkngu* rg} `~`lrj` rhp} j!hpt`}up}` e!pi uyr` e` khlru` edoio egi{ pi`mgiwp` knho{o`)

J!gkngu rg}uo`jj`l`iu r}ha}gll 6 wpo khi{o{u` edoio} jg mgiwp` hp j`{`}tok` {hpngou `u knho{o} `i{pou` j!gpu}` khlrh{giu`) Rg} `~`lrj`* j`uhp}o{u` wpo {hpngou` khit`}uo} {`{ e`to{`{ r`pu knho{o} pi` mgiwp` gp ng{g}e)

@i `dd`u* uhpu`{ j`{ eko{ohi{ e!gkngu i` khlrh}u`iu rg{ j`{ ll`{ e`a}{ e`khlrj`~ou) J` kjo`iu `~r}ol`}g pi` r}ohe` gjguho}` r}rg}guho}` e` j!gku` e!gkngu)Rg} `~`lrj`* pi kjo`iu gkkh}e`}g rjp{ e!oiu}u `u khi{gk} }g m`gpkhpr e` u`lr{ `ue!i`}ao` jg r}rg}guohi e` {hi gkngu rhp} pi r}hepou wpo r}{`iu` pi a}gie }o{wp`e!`}}`p} khll` pi k}eou ollhmojo`}) Gp khiu}go}`* oj khi{oe}`}g khll` }hpuoio`} jge`lgie` e!pi r}u khp}u u`}l` khll` pi k}eou e` khi{hllguohi)

@idoi j` khi{hllgu`p}* rg}uokpjo`} hp `iu}`r}o{`* {` khlrh}u` dgk` j!hdd}` wpo jpo `{ue`{uoi` e` dghi guu`iuot`* oj kn`}kn` gtho} j` rjp{ e!oidh}lguohi{ {p} j`{ eodd}`iu{r}hepou{* lgo{ {hi knho~ {` d`}g `i dhikuohi e` {`{ m`{hoi{)

M , J` khlrh}u`l`iu ep khi{hllgu`p} e`{ r}hepou{ eg{{p}gik`{ 6

g) ekoe`} eu}` g{{p} 6

J!gku` e` {hp{k}o}` pi khiu}gu eg{{p}gik` hmou j` rjp{ {hpt`iu pi m`{hoi wpoeodd}` e!pi` r`}{hii` pi` gpu}` `u ep rg}uokpjo`} j!`iu}`r}o{`) K` m`{hoi r`pur}`ie}` rjp{o`p}{ dh}l`{ 6

, Jg }`kn`}kn` e` jg {kp}ou 6 K! {u j` kg{ rhp} pi oieotoep hp pi``iu}`r}o{` wpo {hpngou` {` khpt}o} khiu}` j` }o{wp` eau{ lgu}o`j{ khll`joik`ieo` hp j` thj)

, Pi` ik`{{ou 6 K!`{u pi m`{hoi e` r}t`iuohi wpo khi{o{u` dgo}` dgk` gp~}o{wp`{ `u gjg{ t`iup`j{ wpo r`pt`iu `ia`ie}`} e`{ r`}u`{ wpo {`}hiuidg{u`{ rhp} jg r}`iiou e` j`iu}`r}o{`) Rg} `~`lrj`* joik`ieo`* eau{ e`{`gp~* }o{wp`{ kngiuo`}{)

, Pi` `~oa`ik` 6 K`{u j` kg{ e`{ g{{p}gik`{ hmjoaguho}`{ oi{uoup`{ rg} j`{rhptho}{ rpmjok{) Oj {gaou e` jg{{p}gik` khiu}` j`{ gkkoe`iu{ e` u}gtgoj* jg}`{rhi{gmojou kotoj` gpuhlhmoj` `u jg{{p}gik` rhp} jg kng{{`) Lgo{ gp{{o*

k`}ugoi{ khi{pjgu{ `~oa`iu jh}{ e` jg ejot}gik` e`{ to{g{ pi` g{{p}gik`thyga` ju}gia`})

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, Pi oit`{uo{{`l`iu6 K!`{u j` kg{ e`{ kjo`iu{* rg}uokpjo`}{ hp `iu}`r}o{`{* wpoe{o}`iu dgo}` d}pkuodo`} j`p} kgrougj egi{ e`{ r}hepou{ e` kgrougjo{guohi khll`jg{{p}gik` to` hp erg}ai` khll` j`{ rjgi{ e` }`u}gou`)

m) J` knho~ e!pi` khlrgaio` eg{{p}gik` 6

Gr}{ jg }`khiigo{{gik` ep m`{hoi* j` khi{hllgu`p} r`pu {!`iaga`} egi{ jg}`kn`}kn` e!oidh}lguohi{ {p} j`{ lhy`i{ e` {guo{dgo}` k` m`{hoi) K`jg er`ie e`j!oieotoep `u ep kplpj e!oidh}lguohi{ `u e!`~r}o`ik`{ eu ip`{ `i lguo}` e`r}hepou{ eg{{p}gik`* e`{ `i{`oai`{ .j` ihl khll`}kogj e` j`iu}`r}o{ /* e`{rpmjokou{* e` j!olga` e` lg}wp` e`{ khlrgaio`{ eg{{p}gik`)

K`uu` }`kn`}kn` r}gjgmj` j!gkngu }{pju` e!pi e{o} e!`dd`kup`} j` l`ojj`p} knho~ e`khi{hllguohi) J` khi{hllgu`p} g u`iegik` thpjho} r}hdou`} e` e`{ `~r}o`ik`{

e`{ gpu}`{ khi{hllgu`p}{ `u ll` e` k`jj`{ e`{ {rkogjo{u`{ 6 j` khi{hllgu`p}r`pu gjj`} ll` egi{ pi kgmoi`u ega`iu ai}gj rhp} pi` khjj`ku` e!oidh}lguohi{khlrjl`iugo}`{ u e!`~rjokguohi{)

k) J` knho~ e`{ r}hepou{ `u {`}tok`{ {hp{k}o}` 6

@i ai}gj* j`{ eko{ohi{ e!gkngu e` r}hepou{ eg{{p}gik`{ ik`{{ou`iu pi` r}ohe`e` r}rg}guohi {p}uhpu rhp} j`{ khiu}gu{ eg{{p}gik` ehllga`{) J`{ `iu}`r}o{`{gkkh}e`iu pi` guu`iuohi rg}uokpjo}` k` uyr` e` khiu}gu `i {hjjokougiu jgto{ e`{`~r`}u{ fp}oeowp`{ `u j`{ {rkogjo{u`{ `i lguo}` e` lgiga`l`iu e`{ }o{wp`{)

I)M 6 Oj dgpu ihu`} egi{ j` kge}` e`{ khiu}gu{ hmjoaguho}`{ .kg{ e` jg{{p}gik`gpuhlhmoj`/ wp` j` khi{hllgu`p} i rg{ t}gol`iu j` knho~ kg} j`{ r}o~ {hiu}aj`l`iu{)

=) Jg {guo{dgkuohi ep khi{hllgu p} e`{ r}hepou{ mgikgo}`{ `u e`{r}hepou{ eg{{p}gik` 6

Jg {guo{dgkuohi e`{ kjo`iu{ `{u* egi{ uhpu` gkuotou* g{{p}` a}k` pi` hdd}` mo`igegru`* lgo{* egi{ j` ehlgoi` e`{ {`}tok`{ `i ai}gj* jg wp`{uohi e` jg r}o{` `ikhlru` e`{ guu`iu`{ {p{kou` pi` guu`iuohi {rkodowp`)

g) J`{ guu`iu`{* jg wpgjou `u jg {guo{dgkuohi `i lguo}` e` {`}tok`{)

J`{ guu`iu`{ ep khi{hllgu`p} {hiu e`{ k}hygik`{ }`jguot`{ pi r}hepou* gtgiuj!gkngu* wpo { }t`iu e` {ugieg}e{ hp e` rhoiu{ e` }d}`ik` gp~wp j{ j`{r`}dh}lgik`{ ep r}hepou {hiu khlrg}`{) J` fpa`l`iu e` jg wpgjou ep r}hepou}{pju` e!pi` khlrg}go{hi e`{ guu`iu`{ e` {`}tok` jg r`}dh}lgik` gkup`jj`)

m) J`{ guu`iu`{ j!ag}e e` jg mgiwp` hp e` jg khlrgaio` eg{{p}gik` 6

J`{ guu`iu`{ e`{ khi{hllgu`p}{ r}`ii`iu e`p~ dh}l`{ `{{`iuo`jj`{ 6

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J`{ guu`iu`{ ep jgik`l`iu e` ihpt`gp~ r}hepou{)

J` jgik`l`iu e` uhpu ihpt`gp r}hepou r`pu }{pju`} e` e`p~ grr}hkn`{ g{{hko`{6e!pi` grr}hkn` u`knioko`ii` `u e!pi` grr}hkn` khll`}kogj ) Pi` khik`ruohipiowp`l`iu khll`}kogj` r`pu khiepo}` oaih}`} j`{ khiu}goiu`{ e` dgo{gmojou) G

j!oit`}{ * pi` k}guohi `{{`iuo`jj l`iu u`knioko`ii` igmhpuou gp jgik`l`iu e!piihpt`gp r}hepou rg{ ik`{{go}`l`iu gegru gp~ guu`iu`{ ep lg}kn)

K`uu` guu`iu` `i lguo}` e` ihpt`gp~ r}hepou{ `{u lhuot` rg} jg khikp}}`ik` `ilguo}` e` jhdd}` egi{ pi hmf`kuod e` eodd}`ikoguohi)

J`{ guu`iu`{ `u j!oidh}lguohi)

Khid}hiu{ jg lpjuorjokguohi e`{ hdd}`{* j`{ kjo`iu{ `~r}ol`iu pi` guu`iukhi{oe}gmj` `i lguo}` e!oidh}lguohi{ khihlowp`{ `u doigiko}`{ lgo{ gp{{o rjp{eoidh}lguohi{ }epo{giu jg khlrj`~ou e`{ eodd}`iu`{ dh}l`{ e` r}hepou{ `u {`}tok`{

doigiko`}{)

;) Jg doejo{guohi ep khi{hllgu`p} e`{ r}hepou{ mgikgo}`{ `u e`{r}hepou{ eg{{p}gik` 6

J`{ mhpj t`}{`l`iu{ grrh}u{ rg} j`{ ihpt`gp~ kgigp~ e` eo{u}ompuohi `u jge}aj`l`iuguohi hiu khiu}omp pi` r}o{` e` khi{ko`ik` e` jg rjgk` ep kjo`iu egi{j`{ {u}guao`{ lg}c`uoia e`{ {`}tok`{) Jg jhiap` r}ohe` e!gp{u}ou `u jg lhmojougkk}p` hiu lheodo j` kykj e` to ep kjo`iu 6 knlga`* }prup}` e` kg}}o}`*kngia`l`iu{ {hkogp~ hp dglojogp~* {fhp}{ j!u}gia`} {hiu e`t`ip{ gpugiue!hkkg{ohi{ e` ihp}}o} jg e,doejo{guohi)

K`{ r`}{r`kuot`{ hiu khiu}goiu j`{ ugmjo{{`l`iu{ puojo{`} e` ihpt`gp~ hpuoj{ e`doejo{guohi `u }`edoio} j`p} {u}guao` e` khllpiokguohi)

J`{ kjo`iu{ e` mgiwp`{ {` ekjg}`iu* `i ai}gj* doej`{ j`p} ugmjo{{`l`iu) Rhp}gpugiu* j`{ rg}uokpjo`}{ hl`uu`iu e` r}ko{`} wp!oj{ khiu}gku`iu e`{ k}eou{ egi{ pia}gie lgag{oi* gknu`iu j`p} gpuhlhmoj k}eou gpr}{ e!pi` {hkou e`doigik`l`iu `u khiu}gku`iu e`{ g{{p}gik`{ gpr}{ e` {hkou{ e!g{{p}gik`)J`{ {u}guao`{ lg}c`uoia lo{`{ `i h`pt}` rg} j`{ ugmjo{{`l`iu{ rhp} }rhie}` k`{ `if`p~ {hiu e` u}ho{ h}e}`{ 6

, R }d`kuohii`l`iu ep komjga` `u et jhrr`l`iu ep lg}c`uoia}`jguohii`j 6

Oj {gaou e`{ hpuoj{ {potgiu{ 6 Egugloioia .Mg{` e` ehii`{ e`{ oidh}lguohi{ {p} j`{kjo iu{ rhp} khiigu}` `u giuokor`} j`p}{ m`{hoi{/ `u j` bhi` uh hi !.Lg}c`uoia}`jguohii`j* kngwp` kjo`iu `{u u}gou e!pi` dghi {rkodowp` `u oieotoepgjo{ /* j` }j` epkhi{`oj gkk}p rhp} j`{ kng}a{ e` kjo`iuj` `i ga`ik` `u j` }{`gp ega`iu{ rhp} j`{g{{p}gik`{ `u `idoi j`{ kglrgai`{ e` khllpiokguohi h}o`iu`{ kjo`iuj`)

Et`jhrr`l`iu `u `i}okno{{`l`iu e!pi` agll` e` r}hepou{ `ue` {`}tok`{doejo{giu6

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T`iu` e` rgkcga` e` khiu}gu{ e!g{{p}gik`{* k}eou }`thjtoia .`it`jhrr` e` k}eouwpo {` }`khi{uoup`gp dp} `u l`{p}` e`{ }`lmhp}{`l`iu{/ `u k}eou ollhmojo`})

Rg} `~`lrj`* j`{ kg}u`{ f`pi`{ r`}l`uu`iu gp~ mgiwp`{ e!guuo}`} pi ihlm}` e` dpup}{

khi{hllgu`p}{ mgikgo}`{ `u e` j`{ doejo{`} `i j`{ gkkhlrgaigiu r`iegiu j`p}gehj`{k`ik` `u j`p} f`pi`{{`)

@jg}ao{{`l`iu `u oiu`}khii`~ohi `i u`lr{ }`j e`{ kgigp~ e`eo{u}ompuohi 6

J`{ ga`ik`{* j` }{`gp ega`iu{ `u e` khp}uo`}{* k`iu}`{ e!grr`j{* {`}t`p}{ thkgp~*Oiu`}i`u* `uk)

[`kuohi = 6 J`{ upe`{ ep lg}kn egi{ j`{ {hkou{ doigiko}`{ 6

7) J`{ hmf`kuod{ e!pi` upe` e` lg}kn 6

Uhpu` upe` e` lg}kn `{u }gjo{` rg} }grrh}u pi r}hmjl` ehii* pi rhu`iuo`j `~rjhou`}) @jj` eu`}loi` ehik rg} jg {pou` e`{ eko{ohi{ e` jg rg}u e` j`iu}`r}o{`)

Rhp} k`jg* oj `{u r}olh}eogj e` mo`i r}rg}`} pi` upe` e` lg}kn `u rhp} dgo}` {hiupe`* oj dgpu {` rh{`} j`{ wp`{uohi{ {potgiu`{ 6

Wp`jj`{ oidh}lguohi{ {hiu puoj`{ 8

Wp`j{ uyr`{ e` khi{hllgu`p}{ ehot`iu u}` {hie{ 8

Wp`jj` r}ohe` `{u jg rjp{ r}hrok` 8

Wp`jj` lunhe` ehou u}` puojo{` rhp} }`kp`ojjo} joidh}lguohi 8

Ai}gj`l`iu* pi` upe` e` lg}kn {`}g }gjo{` rg} {hiega` epi` kguah}o`edoio` e` jg rhrpjguohi u}gt`}{ pi kngiuojjhi)

[`jhi jhmf`kuod e` j`iu}`r}o{`* j`{ r}hmjlguowp`{ {`}hiu eodd}`iu`{ `u jupe` {`}gl`i` eodd}`ll`iu)

=) J`{ eodd}`iu{ uyr`{ e!upe`{ e` lg}kn 6

Ajhmgj`l`iu* hi eo{uoiap` = a}gie{ uyr`{ e!upe`{ e` lg}kn 6

j`{ upe`{ wpgiuouguot`{ `u

j`{ upe`{ wpgjouguot`{)

To`ii`iu `i{pou` {` a}`dd`} j`{ kg{ rg}uokpjo`}{ e` j!pi` `u j!gpu}` kguah}o`)

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J`{ upe`{ {`kuh}o`jj`{ {hiu pi kg{ rg}u 6 oj {!gaou e!upe`{ ehkpl`iugo}`{ wpo i`ik`{{ou`iu rg{ e` {hie`} jg rhrpjguohi)

Wp`jwp`{ edoiouohi{ 6

upe` ge nhk 6 upe` rhikup`jj`* }gjo{` rhp} pi {`pj kjo`iu)

upe` `i {hp{k}oruohi 6 upe` rhikup`jj`* }gjo{` rhp} rjp{o`p}{ kjo`iu{)

upe` hliomp{ 6 upe` r}oheowp` lpjuo,kjo`iu{) Kngwp` kjo`iu gknu` j` ihlm}`e` wp`{uohi{ wpoj {hpngou`)

rgi`j 6 upe` r}oheowp`* }gjo{` oiu`}tgjj`{ }apjo`}{* rhp} rjp{o`p}{ kjo`iu{*{p} pi` rhrpjguohi oe`iuowp`)

mg}hlu}` 6 ll`{ kg}gku}o{uowp`{ wp` j` rgi`j* j` ihlm}` e` wp`{uohi{ ugiu

rjp{ jolou)

Egi{ jg r}guowp`* hi r`pu g{{hko`} eodd}`iu{ uyr`{ e!upe`{ gdoi e` rg}t`io} {hihmf`kuod) Hi eo{uoiap` j`{ eodd}`iu{ uyr`{ eupe`{ e` lg}kn 6

J`{ upe`{ {`kuh}o`jj`{ 3 J`{ rgi`j{ 3 J`{ upe`{ wpgiuouguot`{ 3 J`{ `iwpu`{ `i joai` 3 J`{ upe`{ e` {guo{dgkuohi 3

J`{ upe`{ wpgjouguot`{)

Egi{ ihu}` `~rh{ {`}hiu r}{`iu`{ j`{ e`p~ upe`{ e` lg}kn uyrowp`{ {gtho}j`{ upe`{ wpgiuouguot`{ `u j`{ upe`{ wpgjouguot`{)

;) J`{ upe`{ wpgiuouguot`{ 6

G) R}{`iuguohi 6

J`{ upe`{ wpgiuouguot`{ {hiu j`{ upe`{ e` lg}kn j`{ rjp{ khp}giu`{)

@jj`{ khi{o{u`iu oiu`}}ha`} pi kngiuojjhi e!oieotoep{ grrg}u`igiu gp lg}kn wpoihp{ oiu}`{{` gdoi e!hmu`io} j`p} gto{ {p} pi r}hepou* pi { }tok`* hp rjp{ai}gj`l`iu khiigu}` j`p}{ guu`iu`{* j`p}{ ngmoupe`{* j`p} ugu e!`{r}ou pilhl`iu ehii)))

Hi j`{ wpgjodo` e` wpgiuouguot`{ kg} `jj`{ r`}l`uu`iu e` wpgiuodo`} {hp{ dh}l` e`rhp}k`iuga` j`{ }rhi{`{ gp~ wp`{uohi{ `u e!`dd`kup`} e`{ u}o{ k}ho{{ `u eodd}`iu`{gigjy{`{ {p} k`{ }{pjugu{)

Gpu}`{ grr`jjguohi{ e` j!upe` wpgiuouguot` 6

`iwpu` 6 u`}l` ai}gj rhptgiu agj`l`iu wpgjodo`} pi` upe` wpgjouguot` hppi` iwpu` {hkohjhaowp`)

7;

http://www.etudesdemarche.net/articles/etudes-sectorielles.htmlhttp://www.etudesdemarche.net/articles/panels.htmlhttp://www.etudesdemarche.net/articles/etudes-quantitatives.htmlhttp://www.etudesdemarche.net/articles/enquetes-en-ligne.htmlhttp://www.etudesdemarche.net/articles/etudes-satisfaction.htmlhttp://www.etudesdemarche.net/articles/etudes-qualitatives.htmlhttp://www.etudesdemarche.net/articles/etudes-sectorielles.htmlhttp://www.etudesdemarche.net/articles/panels.htmlhttp://www.etudesdemarche.net/articles/etudes-quantitatives.htmlhttp://www.etudesdemarche.net/articles/enquetes-en-ligne.htmlhttp://www.etudesdemarche.net/articles/etudes-satisfaction.htmlhttp://www.etudesdemarche.net/articles/etudes-qualitatives.html

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{hiega` 6 khik`}i` rjpuu j`{ `iwpu`{ e!hroiohi .rhjouowp` rg} `~`lrj`/ gjh}{wp` j!upe` wpgiuouguot` {` dgou rjpuu egi{ pi` hruowp` Lg}c`uoia)

M) Jkngiuojjhiiga` 6

@i r}`lo`} jo`p* oj dgpu edoio} jpiou e` {hiega` 6 oieotoep{* `iu}`r}o{`{* dhy`}{*khllpi`{* `uk)

@i {`khie jo`p* hi eu`}loi` jg ugojj` e` jkngiuojjhi)

@idoi* hi knho{ou rg}lo eodd}`iu`{ u`kniowp`{ ekngiuojjhiiga` 6

Jg lunhe` e`{ wphug{ 6

Jkngiuojjhi e`t}g gtho} j`{ ll`{ kg}gku}o{uowp`{ wp` jg rhrpjguohi l}` upeo`*{`jhi k`}ugoi{ k}ou}`{)

K}ou}`{ ngmoup`jj`l`iu }`u`ip{ 6 j` {`~`* ja`* jg kguah}o` {hkohr}hd`{{ohii`jj`* j`jo`p e!ngmouguohi* j` iot`gp eupe`{

Jnyrhun{` `{u wp` jkngiuojjhi ugiu }`r}{`iuguod ep rhoiu e` tp` e`{ k}ou}`{}`u`ip{* oj y e` a}gie`{ kngik`{ rhp} wpoj j` {hou agj`l`iu khik`}igiu j`{kg}gku}o{uowp`{ e` j`iwpu`)

Jg lunhe` e`{ ouoi}go}`{ 6

Rhp} j`{ `iwpu`{ `i rh}u`,,rh}u`* k`uu` lunhe` khi{o{u` do~`} pi` }aj` gdoi wp`j` dgku`p} gjguho}` `iu}` `i f`p gp lg~olpl egi{ jg {j`kuohi e`{ oiu`}to`q{ 6 rg}`~`lrj`* {p} pi ouoi}go}` r}ko{ `u j` rjp{ u`iep rh{{omj`* j`iwpu`p} e`t}goiu`}}ha`} pi` r`}{hii` {p} 0)

Jg u`kniowp` rg} uo}ga` gjguho}` 6

Oj {gaou e` jg lunhe` jg rjp{ }oahp}`p{` `u jg rjp{ {ko`iuodowp` 6 dhie` {p} jg unh}o`e`{ a}gie{ ihlm}`{)

J`{ oieotoep{ {hiu uo}{ gp {h}u e` lgio}` gjguho}` gp {`oi e` jg jo{u` `~ngp{uot` e`jg rhrpjguohi l}`)

K`uu` lunhe` `{u rg}dho{ eoddokoj` l`uu}` `i rjgk` `i }go{hi ep ihlm}` olrh}ugiueoieotoep{ e` jg rhrpjguohi upeo`)

@i dhikuohi ep ihlm}` e!oieotoep{ oiu`}}ha{* hi r`pu kgjkpj`} jg lg}a` e!`}}`p}) Rjp{jg lg}a` e! }}`p} `{u dgomj * rjp{ j!kngiuojjhi `{u }`r}{`iuguod) Jg lg}a`e!`}}`p} i` er`ie rg{ e` jg r}hrh}uohi e` jg rhrpjguohi l}` oiu`}}ha` lgo{e` jg ugojj` gm{hjp` e` j!kngiuojjhi 6 `i ai}gj hi khi{oe}` wp` jg ugojj`

{ugieg}e e!pi kngiuojjhi gdoi e!hmu io} e`{ }{pjugu{ tgjgmj { `{u e` 7222oieotoep{)

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Jg lg}a` e! }}`p} i!gpal`iu` rg{ r}hrh}uohii jj l`iu jg ugojj` e`j!kngiuojjhi)

J`{ kngiuojjhi{ g}mou}go}`{ 6

J`{ r`}{hii`{ oiu`}}ha`{ {`}hiu knho{o`{ e` lgio}` g}mou}go}` `u oiupouot`*jh}{wp` jg }`r}{`iuguotou i`{u rg{ r}olh}eogj` egi{ jupe`)

K) J`{ ugr`{ e` j!upe` wpgiuouguot` 6

g) Jjgmh}guohi ep wp`{uohiigo}` 6

Uhpu` upe` e` lg}kn mg{` {p} jg khjj ku eoidh}lguohi{ gpr}{ e`{khi{hllgu`p}{ }`rh{` {p} e`{ ehii`{ {pmf`kuot`{)

@i `dd`u* e` ihlm}`p~ dgku`p}{ r`pt`iu oidjp`} {p} j`{ }rhi{`{ e`{khi{hllgu`p}{ 6 j`p} ugu e`{r}ou* jo jgkupgjou* gp kjolgu* e`{ ti`l`iu{r }{hii j{* jg lgptgo{` khlr}n`i{ohi e` jg wp`{uohi* j`{ khieouohi{ egi{j`{wp`jj`{ {`dd`kup`iu j`iu}`uo`i `uk

Oj `{u ehik olrh}ugiu e` jolou`} gp lg~olpl j`{ dgku`p}{ `~u}o`p}{ rhptgiuoidjp`ik`} j`p} fpa`l`iu)

Pi` r}rg}guohi loipuo`p{` ep wp`{uohiigo}` `{u ik`{{go}` kg} `i er`ie}gjoidh}lguohi }`kp ojjo 6 jg dh}lpjguohi e`{ wp`{uohi{* jh}e}` e`{ wp`{uohi{* jgjhiap`p} ep wp`{uohiigo}` {hiu gpugiu e` dgku`p}{ eu`}loigiu{)

Wp`jwp`{ khi{`oj{ 6

R}otojao`} j`{ wp`{uohi{ r}olh}eogj`{ `i tougiu e` rh{`} e`{ wp`{uohi{ wporhp}}go`iu rg}gu}` oiu}`{{giu`{ g r}oh}o lgo{ {hiu `i }gjou nh}{ {pf`u)

[olrjodo`} gp lg~olpl jg dh}lpjguohi e`{ wp`{uohi{ rhp} i` rg{ dguoap`}oipuoj`l`iu jg r`}{hii` oiu`}}ha` hp k}`} pi` glmoapu)

Uhpfhp}{ r}{`iu`} j`{ hmf`kuod{ e` jupe` e` dghi lhuot`} j`{ oiu`}to`q{ }rhie}` gp wp`{uohiigo}`)

Rh{`} j`{ wp`{uohi{ egi{ pi h}e}` igup}`j `u jhaowp`)

Thoko j`{ eodd}`iu{ uyr`{ e` wp`{uohi{ wp` j!hi r`pu puojo{`} 6

j`{ wp`{uohi{ hpt`}u`{

j`{ wp`{uohi{ d`}l`{

j`{ wp`{uohi{ {`lo,hpt`}u`{

j`{ kn`jj`{ {lgiuowp`{)

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G thp{ e` knho{o} jg rjp{ r`}uoi`iu` rhp} kngwp` wp`{uohi r}ko{` `u e!gju`}i`} rhp}lgoiu`io} j!oiu}u e` jg r`}{hii` oiu`}to`q`)

m) J` lhe` egeloio{u}guohi e`{ wp`{uohiigo}`{ 6

@iwpu` rh{ugj` hp rg} `lgoj 6

Gtgiuga`{ 6 khu jolou 3

Oikhitio iu{ 6 lgiwp` e` {rhiugiou* j`{ oieotoep{ rhptgiu }`t`io} {p} j`{wp`{uohi{ r}ke`iu`{ gr}{ khpr `u j` ugp~ e` ihi,}rhi{`{ olrh}ugiu)

@iwpu` ujrnhiowp` 6

Gtgiuga`{ 6 khu jolou

Oikhitio iu{ 6 j` wp`{uohiigo}` ehou u}` khp}u `u hi i` r`pu rg{ r}{`iu } e`ehkpl`iu{ to{p`j{)

@iwpu` `i dgk`,,dgk` .egi{ jg }p`* ehlokoj`/ 6

Gtgiuga`{ 6 r}ko{ohi `u wpgjou e`{ ehii`{ }`kp`ojjo`{

Oikhitio`iu{ 6 khu j`t)

@iwpu` {p} j` q`m 6

Gtgiuga`{ 6 ugojj` olrh}ugiu` e` jkngiuojjhi 3

Oikhitio`iu{ 6 }`r}{`iuguotou }epou`

@iwpu`{ rg} hm{`}tguohi 6

J`iwpu`p} ioiu`}}ha` rg{ j`{ oieotoep{ lgo{ j`{ hm{`}t` `i khieouohi{ }`jj`{ * rg}`~`lrj` r`iegiu jgku` egkngu egi{ pi lgag{oi)

Gtgiuga`{ 6 hmf`kuotou 3

Oikhitio`iu{ 6 eoddokoj` e` {`al`iu`} jkngiuojjhi .rg{ eoidh}lguohi{ }`jguot`{ gp~r`}{hii`{ hm{`}t`{/ `u oj iy g rg{ e`~rjokguohi{ e`{ khlrh}u`l`iu{)

k) J` }`kp`oj e`{ ehii`{ 6

J`i{`lmj` e`{ }{pjugu{ `{u `i{pou` k`iu}gjo{ rg} jg {hkou eupe` hp j`iu}`r}o{`l`igiu jupe` gdoi ehmu`io} pi` mg{` e` ehii`{)

Egi{ j` kg{ eupe`{ `i KGUO .Khlrpu`} G{{o{u`e U`j`rnhi` Oiu`}to`q/* KGRO.Khlrpu`} G{{o{u`e R`}{higj Oiu`}to`q/ hp KGQO .Khlrpu`} G{{o{u e Q`m

Oiu`}to`q/* j`{ }{pjugu{ {`}hiu eo}`ku`l`iu eo{rhiomj`{ {hp{ dh}lgu oidh}lguowp`*

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lgo{ egi{ j` kg{ e` wp`{uohiigo}`{ rgro`}* uhpu`{ j`{ oidh}lguohi{ e`t}hiu u}`{go{o`{)

K`}ugoi`{ {hkou{ {hiu egojj`p}{ {rkogjo{`{ egi{ jg {go{o` oidh}lguowp`)

e) J`~rjhouguohi e`{ }{pjugu{ 6

Hi eo{uoiap` j`{ lunhe`{ eou`{ e`{k}oruot`{ .u}o{ rjgu* u}o{ k}ho{{* kgjkpj{ e`lhy`ii`{* e` eo{r`}{ohi* e` {oaiodokguotou/

`u j`{ lunhe`{ eou`{ `~rjokguot`{ .lunhe`{ e` }a}`{{ohi joigo}` `u ihi,joigo}`* lunhe`{ {uguo{uowp` e` {`al`iuguohi* gigjy{` e`{ l`{p}`{ khifhoiu`{*gigjy{` eo{k}oloigiu` uk/)

@i ai}gj* hi puojo{`}g j`{ lunhe`{ e`{k}oruot`{* kngwp` wp`{uohi {`}g u}gou`oieotoep`jj`l`iu gdoi e` }`u}gi{k}o}` j`{ }{pjugu{ e` lgio}` kjgo}` `u khiko{`)

Eodd}`iu{ jhaoko`j{ {hiu eeo{ gp u}gou`l`iu {uguo{uowp` e` ehii`{ 6 j`{ rjp{khlrj`u{ ugiu [R[[ `u [G[* hi u}hpt` gp{{o e`{ jhaoko j{ {olrjodo{ `u rjp{gkk`{{omj`{ u`j{ wp` [rnoi~* @unih{* `uk

`) Jg {yiun{` e`{ }{pjugu{ 6

K`uu` e`}io}` ugr` khi{o{u` `i jg lo{` `i dh}l` e`{ }{pjugu{ hmu`ip{* {hp{dh}l` e` r}{`iuguohi h}gj` hp k}ou` wpo {`}g r}hrh{` gp kjo`iu hp `i oiu`}i` egi{j!`iu}`r}o{`)

A}grnowp`{* khll`iugo}`{ to`ie}hiu ojjp{u}`} j`{ ugmj`gp~ knodd}{ gdoi e` }`ie}`joidh}lguohi rjp{ r`}uoi`iu` `u rjp{ r`}kpugiu`)

5) J`{ upe`{ wpgjouguot`{ 6

Jhmf`kuod e`{ upe`{ wpgjouguot`{ `{u eupeo`} j` rjp{ r}ko{l`iu rh{{omj` j`{khlrh}u`l`iu{ `u lhuotguohi{ epi a}hpr` }`{u}`oiu e` khi{hllgu`p}{)

Hi i` kn`}kn`}g rg{ `~u}grhj } j`{ }{pjugu{ hmu`ip{ j i{`lmj e` jgrhrpjguohi* oj iy g ehik rg{ e` ihuohi e` }`r}{`iuguotou* lgo{ khlr}`ie}` j`{guuoupe`{ `u {`iuol`iu{)

G) Egi{ wp`j{ kg{ dgou,hi pi` upe` wpgjouguot` 8

Eodd}`iu`{ r}hmjlguowp`{ r`pt`iu gl`i`} l uu}` `i rjgk` e`{ upe`{wpgjouguot`{ 6

]`kn`}kn` eoe`{ ihpt`jj`{ rhp} j` r}hepou]`kn`}kn` e` l`{{ga` tnokpj`}U`{u e` l`{{ga` rpmjokougo}` hp e` r}huhuyr` r}hepouKhiigo{{gik` e`{ khlrh}u`l`iu{ e` khi{hllgu`p}{]`kn`}kn` e` ihpt`gp~ lhe`{ e` khi{hllguohi)

M) Jg elg}kn` 6

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J`{ upe`{ wpgjouguot`{ {hiu l`i`{ rg} e`{ {rkogjo{u`{ gygiu e` mhii`{khiigo{{gik`{ `i r{yknhjhao` `u e` k` dgou kgrgmj`{ ihi {`pj`l`iu e` l`uu}` jgo{` `u dgo}` rg}j } j`{ r }{hii`{ oiu`}}ha`{* lgo{ gp{{o egigjy{`} j`{khlrh}u`l`iu{ ihi t`}mgp~)

J`{ eodd}`iu`{ ugr`{ 6

Edoiouohi e`{ hmf`kuod{Edoiouohi e` jg komj`]`k}pu`l`iu e`{ khi{hllgu`p}{Giolguohi ( geloio{u}guohi {p} j` u`}}goiGigjy{` e`{ }{pjugu{

]`khllgieguohi{)

K) J`{ uyr`{ e!upe`{ wpgjouguot`{ 6

Oj `~o{u` ; uyr`{ eupe`{ wpgjouguot`{ 6 j`{ }piohi{ e` a}hpr`* j`{ `iu}`uo`i{ `idgk` dgk` `u j!hm{`}tguohi)

J`{ }piohi{ e` a}hpr` .Dhkp{ a}hpr{/ 6

Oj {gaou epi` eo{kp{{ohi eo}oa`* `iu}` 4 > r`}{hii`{ eo}`ku`l`iu khik`}i`{rg} j` {pf`u eupe` 6 jgik`l`iu e` r}hepou hp e` {`}tok`* upe` eolga`* r}hmjl`ehii* u`{u e` rgkcgaoia* `uk

J`{ }piohi{ e` a}hpr` r`}l`uu`iu e` jgo{{`} dp{`} `u }`mhieo} j`{ oe`{ `iu}` j`{

eodd}`iu{ oiu`}t`igiu{) J` kng}a eupe` g gjh}{ rjpuu pi }j` egiolgu`p} ep emgu`u ehm{`}tgu`p})

J`{ }piohi{ {hiu {hpt`iu dojl`{ gdoi e` rhptho} j`{ upeo`} rg} jg {pou` `u}`u}gi{k}o}` jg dho{ j` t`}mgj `u j` ihi,t`}mgj)

J`{ `iu}`uo`i{ oieotoep`j{ 6

Egi{ j` kg{ e`iu}`uo`i{ `i dgk` dgk`* ll` {o j` wp`{uohiigo}` `{u m`gpkhprlhoi{ eo}oa `u {u}pkup} wp` egi{ j` kg{ eupe`{ wpgiuouguot`{* j` kng}a eupe`{e`t}g k`r`iegiu oiu`}t`io} m`gpkhpr rjp{ wp` rhp} j`{ }piohi{ e` a}hpr` `u {pot}`pi apoe` e`iu}`uo`i)

Jhmf`kuod `{u e` khlr}`ie}` `i eugoj j` khlrh}u`l`iu ep khi{hllgu`p} `uegmh}e`} e`{ wp`{uohi{ rjp{ ejokgu`{ hp oiuol`{* rhp} j`{wp`jj`{ oj `{u eoddokoj`e` emguu}` `i a}hpr`)

Hi jgo{{` m`gpkhpr e` knglr jom}` joiu`}to`q 6 j`{ }rhi{`{ {rhiugi`{ {hiudgth}o{`{* hi }`{u` i`pu}`* hi `{{gy` e` jolou`} gp lg~olpl j`{ oiu`}gkuohi{)

Jhm{`}tguohi 6

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Khll` rhp} j`{ upe`{ wpgiuouguot`{* hi r`pu }`khp}o} jg lunhe` ehm{`}tguohirhp} j`{ upe`{ wpgjouguot`{)

@jj` khi{o{u` {pot}` `u upeo`} lunheowp`l`iu j`{ khlrh}u`l`iu{ egi{ pi`

{oupguohi igup}`jj` `u r`}l`u e!tou`} j` mogo{ wp` rhp}}gou oiepo}` j` khi{hllgu`p}jh}{wp!oj ek}ou {hi r}hr}` khlrh}u`l`iu)

K`uu` lunhe` {!g{{oloj` pi` elg}kn` e!giun}hrhjhap` 6 oll`}{ohi egi{ pilojo`p {hkogj hp pi` khllpigpu ehii`)

KNGROU]@ ; 6 J@[ [U]GU@AO@[ LG]C@UOIA E@[ [HKO@U@[

DOIGIKO@]@[ 6

[`kuohi 7) J`{ {u}guao`{ e` ehlgoi`{ `u jg {`al`iuguohi 6

G) jg {`al`iuguohi {u}guaowp` `i mgiwp` `u g{{p}gik`{ 6

J`{ joai`{ e` r}hepou{ epi` oi{uoupuohi doigiko}` rg}uga`giu j`{ ll`{ {rkodokou{`i lguo}` e` dgku`p}{ kj{ e` {pkk{ {hiu }`a}hpr`{ `i ehlgoi`{ egkuotou{u}guaowp` )

J`{ {yi`}ao`{ `iu}` ehlgoi`{ {hiu `i r}oikor` ipjj`{) J`{ EG[ {` edoio{{`iu gpuhp}e` u}ho{ g~`{ 6 j` m`{hoi* jg u`knihjhao` `u jg kjo`iuj`)

7) J` khik`ru e` jg {`al`iuguohi 6

J` lg}c uoia e`{ {`}tok`{* ll` {!oj r}{`iu` e`{ {rkodokou{ mo`i ugmjo {*`lr}piu` pi mhi ihlm}` e!hpuoj{ `u e` {knlg{ e!gigjy{` e` rh}u` rjp{ ai}gj`*ehik e` unh}o` ep lg}c`uoia dhiegl`iugj* uhp{ k`{ jl`iu{ thiu e` rgo} 6 Jg{gup}guohi ep lg}kn `~oa` pi` eot`}{odokguohi `u pi` {`al`iuguohi)

Jg {`al`iuguohi `{u j!g}u `u jg {ko`ik` e` eoto{`} j`{ rhrpjguohi{ `i a}hpr`{ eo{uoiku{)J!oegj `{u wp` kngwp` a}hpr` {` eodd}`iko e`{ gpu}`{ `u wp` uhp{ {ho`iu}`r}{`iu{) J`{ a}hpr`{ ehot`iu u}` nhlhai`{* j`{ oieotoep{ {hiu rjp{ hp lhoi{{olojgo}`{ egi{ kngwp` a}hpr`* `u j!oit`}{` oj{ {` elg}wp`iu kjgo}`l`iu e` k`p~e`{ gpu}`{ {hp{,`i{`lmj`{)

Jg {`al`iuguohi r`pu u}` ugmjo` rg}uo} ep khlrh}u`l`iu e`{ khi{hllgu`p}{* ep

r}hdoj e!puojo{gu`p}{ uyr`{* e` m`{hoi{* e` r}hmjl` }{hpe}`)))

J`{ {`al`iu{ r`pt`iu u}` khlrh{{ e!oieotoep{* e` dhy`}{* e!`iu}`r}o{`{* e` tojj`{*e` }aohi{)))

Jg eoddokpju `{u e` rhptho} {`al`iu`} e` jg lgio}` jg rjp{ r`}uoi`iu`* kngwp`a}hpr` ehou u}` gddoi j` rjp{ rh{{omj` rhp} k}`} pi` gewpguohi `iu}` j!hdd}` `u j`{guu`iu`{* lgo{ gp{{o e` r}tho} j`{ ihpt`jj`{ hdd}`{)

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=) J`{ k}ou}`{ e` {`al`iuguohi 6

Hi r`pu r`}k`tho} rjp{o`p}{ uyr`{ e` {`al`iuguohi{* lgo{ jg {`al`iuguohi jg rjp{grrg}`iu` `{u k`jj`{ e!pi kjg{{`l`iu rg} u}gikn`{ e` }`t`ip{ hp uyr`{ e!gkuotou)

K`uu` {`al`iuguohi ihp{ khiepou eodd}`iko`} `iu}` 6 Rg}uokpjo`}{* RL@* A}gie`{`iu}`r}o{`{)))

J! ~rjokguohi e`{ lhuotguohi{ `u ep khlrh}u`l`iu ep khi{hllgu p} dgk` gp~r}hepou{ `u {`}tok`{ }{oe`* khll` rhp} uhpu gpu}` r}hepou* egi{ e`p~ uyr`{ e`dgku`p}{ 6 wpgiuouguod{ `u wpgjouguod{) J`{ r}`lo }{ {hiu l`{p}gmj`{ `u kjgo}`l`iuoe`iuodogmj`{* rg} `~`lrj`* j` }`t`ip* j!a`* `uk)

J`{ {`khie{* wpgjouguod{* {hiu eu`ku{ rg} j!gigjy{` r{yknhjhaowp` hp {hkohjhaowp`)K`{ tg}ogmj`{ oieotoep`jj`{ {hiu {hp}k`{ e` eodd}`ikoguohi e`{ guuoupe`{ `u ehik e`{`al`iuguohi e`{ guu`iu`{ ep lg}kn) K`jg {!oiu}`{{` gp~ dgku`p}{ e!oidjp`ik`{hkogp~* no{uh}owp`{ `u kpjup}`j{ {p} j` khlrh}u`l`iu) Jg r`}k`ruohi e` j!g}a`iu u}gt`}{ e`{ }`jguohi{ lh}gj`{ `u r{yknhjhaowp`{ `{u dh}u`l`iu eodd}`iko` {`jhi jgkpjup}` e!grrg}u`igik` e` j!oieotoep)

;) @upe` e` kg{ 6 {`al`iuguohi 6

Jg [ALM 6 [hkou Ai}gj` Lg}hkgoi` e` Mgiwp`{)

Jg [ALM gehru` k`uu` ll` {`al`iuguohi kjg{{owp`* k`ko {` lgiod`{u` egi{ {hihdd}` e` r}hepou{)

A}k` e`{ `iu}`uo`i{ }gjo{{ gt`k e`{ kge}`{ e` jg mgiwp`* ihp{ gthi{ rp dgo}`j` khi{ugu wp` jg [ALM `{u pi` mgiwp` u}{ {j`kuot` `i lguo}` e` kjo`iu{* jgmgiwp` {!oiu}`{{` gp~ rg}uokpjo`}{ dh}upi{ `u gt`k pi }`t`ip rjp{ hp lhoi{ j`t.9 0222 En{/* gp~ f`pi`{ {rkogj`l`iu `idgiu{ e`{ kjo`iu{* gp~ `iu}`r}o{`{* {hp{khiu}goiu` ep khiu}j` ep }o{wp`* jg mgiwp` r}otojao` j`{ RL@)

E!gr}{ pi` hm{`}tguohi e`{ e`p~ r}hepou{ j`{ rjp{ leoguo{{ gkup`jj`l`iu gpiot`gp e` k`uu` mgiwp`* hi r`pu {!gr`}k`tho} wp` jg [ALM {!oiu}`{{` gp~ 6

, F`pi`{ 6 u}gt`}{ j!hdd}` MGIC_7;. &/) K`uu` hdd}` ihp{ r`}l`u e` dgo}` pi`eo{uoikuohi `iu}` e`p~ {hp{,a}hpr`{ gp {`oi ep {`al`iu F`pi`* {gtho} pi

`i{`lmj` wpo khlr}`ie j`{ F`pi`{ {gi{}`t`ip e` 70 =2 gi{ 6 Jyk`i{*@upeogiu{ 3 `u pi gpu}` `i{`lmj` wpo }`a}hpr` j`{ F`pi`{ rjp{ a{ `ull` gkuod{ e` =7 =? gi{)

, Rg}uokpjo`}{ 6 `u rjp{ r}ko{l`iu jg dglojj`* u}gt`}{ j!hdd}` TOUGJ75. &/* wpo`{u pi` agll` e` r}hepou{ e!g{{p}gik`) Hi }`lg}wp` ehik wp` jg mgiwp`r}`ie `i khlru` jg dglojj` khll` pi {`al`iu `iuo`}) @i `dd`u j`{ r}hepou{hdd`}u{ rhp} k` {`al`iu* rg}u j`{ r}hepou{ kjg{{owp`{* {hiu h}o`iu{ t`}{ j`{m`{hoi{ e` jg dglojj` 6 k}eou jha`l`iu* k}eou gpuhlhmoj` `u g{{p}gik`{)

, L]@ 6 Jg [ALM ugiu pi` dojogj` ep A}hpr` [hkou Ai}gj` e` D}gik`*komj` `i r}`lo`} jo`p j`{ L]@ `i D}gik` `u rjp{ {rkogj`l`iu k`p~ kjo`iu{ e`

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[hkou Ai}gj`) Jg [ALM `{u r}{`iu` `i D}gik` u}gt`}{ 0 ga`ik`{.Rg}o{* Jyhi* Lg}{`ojj`* Igiu`}}` `u Tojj`lhlmj`/) J!hdd}` eeo` gp~ L]@oiu}`{{` `i rg}uokpjo`} j`{ r}hepou{ e` u}gi{d`}u{ e` e`to{`{ khll` j` {`}tok`Q`{u`}i Piohi `u Kg{n,Hi`)

, @iu}`r}o{`{* jg [ALM {!oiu}`{{` rjp{ rg}uokpjo}`l`iu gp~ RL@,RLO `u j`{a}gie`{ `iu}`r}o{`{ r`}dh}lgiu`{) @i dgou* jg [ALM {` t`pu pi` mgiwp` wpot`ie {`{ {`}tok`{ k`uu` kjo`iuj` {gi{ rhp} gpugiu {!ollo{k`} egi{ j`p}a`{uohi* k` khi{ugu `{u khido}l rg} j` thjpl` e` r}u{ gkkh}e{ gp~`iu}`r}o{`{)

, Oi{uoupuohii`j{* jg [ALM u}gt`}{ k`{ dojogj { komj k uu kguah}o`e!oi{uoupuohi{ rpmjowp`{* k!`{u goi{o wp` {pou` pi grr`j e!hdd}` jgik rg} jgKOL]70. &/* jg dojogj` A@[UG] g u {j`kuohii` rhp} g{{p}`}* rhp} j` khlru`e` jg KOL]* jg a`{uohi e!pi dhie{ hmjoagugo}` e` rjp{ e` 022 lojjohi{ e`Eo}ngl{) J` khiu}gu {oai khid}` A@[UG] jg a`{uohi doigiko}` khlrju`

e` k` dhie{)

Gpu}` grr}hkn` kn`v jg dojogj` e` [hkou Ai}gj ) J` r}otoja` gkkh}e e` rjp{ `irjp{ jg {oaigup}` e` khit`iuohi{ gt`k j`{ `iu}`r}o{`{) J`{ {gjg}o{ e` k`{e`}io}`{ r}hdou`iu ihi {`pj`l`iu e`{ lpjuorj`{ r}hepou{ e` jg mgiwp`* lgo{ gp{{o e`k`p~ e` k`{ dojogj`{* {rkogj`l`iu @WEHL `u jg LG]HKGOI@,TO@) K!`{u goi{o wp`j`{ {gjg}o{ e!pi` {hkou wpo {oai` k`uu` khit`iuohi* r}hdou`iu e!pi ugp~ r}d}`iuo`jrhp} j`{ k}eou{ jg khi{hllguohi) K!`{u pi ugp~ e` >% gpwp`j oj j`p} `{u gkkh}e pik}eou khiu}` pi ugp~ `dd`kuod ajhmgj e` 70*55% grrjokgmj` jg kjo`iuj` ih}lgj`) K`ugp~ {` t`pu gp{{o oid}o`p} gp~ ugp~ e` mg{` mgikgo}` uhpfhp}{ r}guowp{ rg} jgkhikp}}`ik`)

&7; Jg kg}u` MGIC_ 6 Kg}u` r}rgy` `u }`kng}a`gmj`* }{`}t` gp~ f`pi`{ e`70 =2)

&75 Hdd}` Tougj [kp}ou 6 G{{p}gik` wpo khpt}` j`{ gkkoe`iu{ e` jg to 6gkkoe`iu{ e` jg ko}kpjguohi* e` jg }p`* jg lgo{hi hp j!khj`)

&70 KOL] 6 jg kgo{{` lg}hkgoi` e` jg }`u}gou`)

M) Jgigjy{` {u}guaowp` e`{ ehlgoi`{ 6

J` lg}c`uoia khiu}omp` gkuot`l`iu l`{p}`} jguu}gou e`{ lg}kn{ .ugojj`* k}ho{{gik`*m`{hoi{/ oe`iuodo`} j`p}{ dgku`p}{ kj{ e` {pkk{ .`~) jg kgrgkou u}hpt`} e`{r}hepou{ mg{ r}o~ rhp} pi ng}e eo{khpiu`}/ `u tgjp`} jg rh{ouohi khikp}}`iuo`jj`e` j`iu}`r}o{` `u e`{ gpu}`{ khlruou`p}{)

R}{`iuguohi e` Rh}u`} 6

Rh}u`} egi{ {hi hpt}ga` knho~ {u}guaowp` `u khikp}}`ik` .@khihlokg* 7?>=/*ek}ou j`{ jl`iu{ r}`ie}` `i khlru` rhp} fpa`} j` khiu`~u` khikp}}`iuo`j epi{`ku`p}) Rhp} jpo* jugu e` jg khikp}}`ik` er`ie e` koiw dh}k`{ dhiegl`iugj`{ wpo

eu`}loi`iu khifhoiu`l`iu joiu`i{ou e` jg khikp}}`ik` `u jg }`iugmojou egi{ pi{`ku`p})

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Egi{ j`{ gii`{ 42* u}ho{ a}gie{ kgmoi`u{ e` khi{`oj `i {u}guao` hiu ehii pi`r}{`iuguohi to{p`jj` e` jgigjy{` {u}guaowp`)

R}{`iuguohi e` Mh{uhi Khi{pjuoia A}hpr .MKA/

Jg lgu}ok` ep MKA {` khi{u}pou gpuhp} e` e`p~ g~`{ knodd}{ 6

, Nh}ovhiugj 6 jg rh{ouohi khikp}}`iuo jj`* l`{p}` rg} jg rg}u e` lg}kn }`jguot`.lg}kn e` j`iu}`r}o{`(lg}kn ep r}oikorgj khikp}}`iu/

, T`}uokgj 6 jguu}gou ep lg}kn* l`{p} rg} {hi ugp~ e` k}ho{{gik`)

Jgm{ko{{` `u jh}ehii` epi` gkuotou eu }loi`iu j` k`iu}` epi k`}kj` wpo jg}`r}{`iu * k`}kj` ehiu jgo}` `{u jgpugiu rjp{ a}gie` wp` jgkuotou }gjo{ rhp}j`iu}`r}o{` pi dh}u KG)

Pi rh}u`d`pojj` wpojom} khlr}`ie e`{ gkuotou{ egi{ kngwp` wpge}giu e` dghi k`wp` j`{ ehlgoi`{ ai}gu`p}{ e` jowpoeou{ doigik`iu j`{ ehlgoi`{ ai}gu`p}{ e`k}ho{{gik`)

R}{`iuguohi e` LkCoi{`y `u G}unp{ Ehh Jouuj` 6

J`{ gigjy{`{ pju}o`p}`{ i` {hiu rg{ eodd}`iu`{ egi{ jg elg}kn` lgo{ hiu }`f`ujg{r`ku wpgiuouguod e` tgjpguohi e`{ g~`{)

K) J`{ knho~ {u}guaowp`{ e`{ ehlgoi`{ 6

J` eogaih{uok rh}u {p} kngwp` ehlgoi` egkuotou {u}guaowp` khiepou gp~ knho~{u}guaowp`{ {potgiu{ 6

[rkogjo{guohi 6 rhp}{pou` e` j ~rjhouguohi epi {gtho} dgo}` rg}riu}guohi ep lg}kn u}geouohii j .ll` r}hepou(ll` kjo`iu/*et`jhrr`l`iu rg} j` lg}kn .ll` r}hepou(ihpt`gp~ kjo iu{/ hpet`jhrr`l`iu rg} j` r}hepou .ihpt`gp~ r}hepou{(ll` kjo`iu/ 3

Oiua}guohi t`}uokgj` 6 gfhpu egkuotou{ `i glhiu hp `i gtgj egi{ jgdojo}` 3

Eot`}{odokguohi 6 puojo{guohi e`{ khlru`ik`{ ihpt`jj`{* uhpu`dho{*j`iu}`r}o{` r}`ie `i ai}gj* grrpo {p} pi {gtho} dgo}` .rothu e`eot`}{odokguohi/ 6 jg u`knihjhao`* jg eo{u}ompuohi hp jg kjo`iuj` 3

]`u}gou 6 j`iu}`r}o{` {` e{`iaga` ep {`ku`p})

[`kuohi =) J`{ {u}guao`{ khikp}}`iuo`jj`{ `u rh{ouohii`l`iu 6

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J`{ {u}guao`{ khikp}}`iuo`jj`{ khlrju`iu j`{ {u}guao`{ e` ehlgoi`{ `i r}ko{giurhp} kngwp` ehlgoi` egkuotou {u}guaowp` {p} wp`j u`}}goi gdd}hiu`} j` khikp}}`ik`gt`k pi` {pr}oh}ou ep}gmj`)

G) J`{ {u}guao`{ ai}owp`{ e` Rh}u`} 6

[`jhi wp` j`iu}`r}o{` to{` uhpu j` lg}kn rhu`iuo`j hp rg{* {`jhi wp` jgtgiuga` lo{`i gtgiu `{u j` khu hp rg{* Rh}u`} eo{uoiap` u}ho{ {u}guao`{)

Kg}gku}` piowp` r`}p rg} j`kjo`iu

Khu dgomj`

@i{`lmj` ep{`ku`p}

Eodd}`iuoguohi Ehloiguohi rg} j`{khu{

[`al`iu rg}uokpjo`} khik`iu}guohi

Rg}lo j`{ gtgiuga`{ wppi` `iu}`r}o{` r`pu l`uu}` `i gtgiu rhp} u}` r`}p` khll`piowp`* kouhi{ jg u`knihjhao`* jolga`* jg dogmojou* j` }{`gp e` eo{u}ompuohi* `uk)

M) J`{ {u}guao`{ ap`}}o}`{ 6

Jgigjhao` `iu}` jg t`iu` `u jg ap`}}` .[qoi`}{ rg}j` e` qg}c`uoia g ehii jo`p pi` r}{`iuguohi e`{ {u}guao`{ ehloi` rg} j` thkgmpjgo}` lojougo}`)

7) J`{ {u}guao`{ hdd`i{ot`{ 6

Jguugwp` d}hiugj` 6 kn`}kn`} khiwp}o} jg ll` komj wp` jgkhikp}}`ik` gt`k j`{ ll`{ g}apl`iu{)

Jguugwp` d}hiugj` jolou` 6 to{`} pi guu}ompu eoddokoj` khro`} hp pir}hepou rg}uokpjo`})

Jguugwp` jgu}gj` 6 khiwp}o} pi` }aohi aha}grnowp` ejgo{{` hppi {`al`iu lgj khpt`}u)

Jg ap}ojjg 6 tou`} jgdd}hiu`l`iu `u kn`}kn`} {gr`} j` rh{ouohii`l`iue` {hi khikp}}`iu 3 k`{u pi` gkuohi jhia u`}l`)

=) J`{ {u}guao`{ ed`i{ot`{ 6

Jg ed`i{` e` rh{ouohi 6 khi{hjoe`} j` rh{ouohii`l`iu e`{ r}hepou{ e`lg}wp`{)

=;

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Jg ed`i{` r}t`iuot` 6 giuokor`}* guugwp`} j` khikp}}`iu gtgiu wpoj i`ekj`ikn` j`{ nh{uojou{)

Jg khiu}` hdd`i{ot` 6 }gao} jga}`{{ohi epi khikp}}`iu `i r}`igiuro`e {p} {`{ rh{ouohi{ dh}u`{)

K) J` rh{ouohii`l`iu {p} j` lg}kn 6

Rhp} Chuj`}* jg {u}guao` {pot}` er`ie egmh}e e` jg rh{ouohi wp` j`iu}`r}o{`hkkpr` {p} j` lg}kn)

Jg {u}guao` ep j`ge`} 6 j` j`ge`} `{u j`iu}`r}o{` wpo* {p} j` lg}kn*hkkpr` pi` rh{ouohi ehloigiu wp jj` kn`}kn` khi{`}t`} `u et`jhrr`} `i 6

, gkk}ho{{giu jg e`lgie` r}olgo}` 3

, et jhrr`} e`{ {hp{ lg}wp`{ 3

, oiihtgiu)

Jg {u}guao` ep kngjj`ia`} 6 j` kngjj`ia`} i`{u rg{ j`ge`} lgo{ gjglmouohi e` j` e`t`io}) Oj knho{ou {hi get`}{go}` .rg{ dh}k`l`iu j`j`ge`}/ `u p{` e`{ {u}guao`{ hdd`i{ot`{ tp`{ r}ke`ll`iu)

Jg {u}guao` e` {pot`p} 6 rjpuu wp` egdd}hiu`} j` j`ge`}* j` kngjj`ia`}

knho{ou e` tot}` egi{ {hi {ojjga`* e` fhp`} j` khlrjl`iug}ou)

Jg {u}guao` ep {rkogjo{u` 6 j` {rkogjo{u` {ge}`{{` pi` iokn`* pik}i`gp ai}gu`p} e` thjpl`{ }epou{ lgo{ e`lgie`} epi` hdd}` ihi{ugieg}eo{`)

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KHIKJP[OHI 6

J` lg}c`uoia {u}guaowp` `{u jg elg}kn` egigjy{` `u e` }dj`~ohi rhp} }gjo{`}jgewpguohi hdd}`,e`lgie` wpo {!oi{k}ou egi{ jg {u}guao` e` j!`iu}`r}o{`) Oj {!gaou e!piu}gtgoj wpo to{` gpal`iu`} j` knodd}` e!gddgo}`{* j`{ rg}u{ e` lg}kn `u jg doejou e`{kjo`iu{ rg} eodd}`ikoguohi* lhuotguohi hp gegruguohi e` j!hdd}` {hjtgmj` gpal`iugiugoi{o j`{ khihlo`{ e!kn`jj`)

J` lg}c`uoia {u}guaowp` `{u kh,}`{rhi{gmj` gpr}{ e` jg a`{uohi e` jg wpgjou.jhao{uowp`* oidh}lguowp` eko{ohii`jj`* a`{uohi e`{ }`{{hp}k`{ nplgoi`{/ e` jgdgo{gmojou e` j!hdd}`) Jg {u}guao` lg}c`uoia r`pu {`}to} e` {u}guao` e!`iu}`r}o{` egi{j`{ h}agio{guohi{ dgo{giu grr`j pi ihlm}` }`{u} oiu e` luo`}{ .e` EG[/ `uiahko } goi{o eo}`ku l`iu j!hruolo{guohi e`{ {yi`}ao`{ .hp dj ~omojou/ e`j!h}agio{guohi`u jg }`iugmojou guu`iep` rg} j` {`}tok` doigiko`})

Jg {u}guao` lg}c`uoia g rhp} hmf`u e!g{{p}`} {p} j` jhia u`}l` j` et`jhrr`l`iue`{ t`iu`{ }`iugmj`{ .{guo{dgo{giu goi{o j`{ grrh}u`p}{ e` kgrougp~/ `u e` khpt}o} gplo`p~ j`{ d}go{ do~`{ e` j!`iu}`r}o{` r`}l`uugiu goi{o e` ai}`} e`{ khihlo`{e!kn`jj`) H}o iu` t`iu`* k`uu` {u}guao` dhiegl`iugj` rhp} j!`iu}`r}o{` {!oi{}`

gp{{o egi{ jg rhjouowp` ai}gj` e` j! iu}`r}o{` wpo r} ie gp{{o khlru` e`j!h}agio{guohiai}giu e`{ {yi`}ao`{ hp e` jg dj`~omojou)

=0

http://fr.wikipedia.org/wiki/Strat%C3%A9gie_d'entreprisehttp://fr.wikipedia.org/wiki/Diff%C3%A9renciation_comp%C3%A9titivehttp://fr.wikipedia.org/wiki/Rendements_d'%C3%A9chellehttp://fr.wikipedia.org/wiki/Gestion_de_la_qualit%C3%A9http://fr.wikipedia.org/wiki/Logistiquehttp://fr.wikipedia.org/wiki/Informatique_d%C3%A9cisionnellehttp://fr.wikipedia.org/wiki/Gestion_des_ressources_humaineshttp://fr.wikipedia.org/wiki/Gestion_des_ressources_humaineshttp://fr.wikipedia.org/wiki/Domaine_d'activit%C3%A9_strat%C3%A9giquehttp://fr.wikipedia.org/wiki/Synergiehttp://fr.wikipedia.org/wiki/Organisationhttp://fr.wikipedia.org/wiki/Organisationhttp://fr.wikipedia.org/wiki/Rentabilit%C3%A9http://fr.wikipedia.org/wiki/Marketinghttp://fr.wikipedia.org/wiki/Rendements_d'%C3%A9chellehttp://fr.wikipedia.org/wiki/Rendements_d'%C3%A9chellehttp://fr.wikipedia.org/wiki/Organisationhttp://fr.wikipedia.org/wiki/Organisationhttp://fr.wikipedia.org/wiki/Synergiehttp://fr.wikipedia.org/wiki/Strat%C3%A9gie_d'entreprisehttp://fr.wikipedia.org/wiki/Diff%C3%A9renciation_comp%C3%A9titivehttp://fr.wikipedia.org/wiki/Rendements_d'%C3%A9chellehttp://fr.wikipedia.org/wiki/Gestion_de_la_qualit%C3%A9http://fr.wikipedia.org/wiki/Logistiquehttp://fr.wikipedia.org/wiki/Informatique_d%C3%A9cisionnellehttp://fr.wikipedia.org/wiki/Gestion_des_ressources_humaineshttp://fr.wikipedia.org/wiki/Domaine_d'activit%C3%A9_strat%C3%A9giquehttp://fr.wikipedia.org/wiki/Synergiehttp://fr.wikipedia.org/wiki/Organisationhttp://fr.wikipedia.org/wiki/Rentabilit%C3%A9http://fr.wikipedia.org/wiki/Marketinghttp://fr.wikipedia.org/wiki/Rendements_d'%C3%A9chellehttp://fr.wikipedia.org/wiki/Rendements_d'%C3%A9chellehttp://fr.wikipedia.org/wiki/Organisationhttp://fr.wikipedia.org/wiki/Synergie

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MOMJOHA]GRNO@ 6

, Gjgoi Fhjom`}u `u Ro`}}`,Jhpo{ Epmho{* J` lg}c`uoia 6 Dhie`l`iu{ `u r}guowp`{*eouohi @khihlokg* 7??> 3

, Mgehk* Jgtgy{{o}` `u Khroi* Lg}c`uoia e` jg mgiwp` `u e` j!g{{p}gik`* eouohie!H}agio{guohi* 7??> 3

, Kjgpe` E`l`p}* Lg}c`uoia* eouohi [`}`y* 7??? 3

, Khjj`kuod* Eokuohiigo}` ep lg}c`uoia* eouohi Nguo`}* Rg}o{* 7??> 3

, Khjj`kuod* J!g}u ep lg}c`uoia* eouohi Doigikogj Uol`{ Jolou`e `u Tojjga` lhieogj*Rg}o{* 7??? 3

, @}ok T`}i`uu`* J!`{{`iuo`j ep lg}c`uoia* eouohi e!H}agio{guohi* =22= 3

, @j Cnhpugmo Geoj* Jg r}guowp` ep lg}c`uoia egi{ j`{ mgiwp`{ lg}hkgoi`{*Llho}` e` doi e!upe`* =225 3

, J`ie}`to`* Jty `u Joiehi* L`}kguh}* 1l` eouohi* eouohi Egjjhv* Rg}o{* =22; 3

, Lhiowp` Vhjjoia`} `u @}ok Jglg}wp`* Lg}c`uoia `u {u}guao` e` jg mgiwp`* eouohi

Epihe* Rg}o{ 7??? 3

, Rnojor` Chuj`} `u M`}ig}e Epmho{* Lg}c`uoia Lgiga`l`iu* eouohi Rpmjokguohi*=222 3

, [`}a` Khp{{`}ap`{* A`{uohi e` jg mgiwp`* eouohi Epihe* Rg}o{* 7???)