OUR CHALLENGE IS TO RAISE YOURS…

Interior space fit out and consultancy

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MULTI SITES

MONO SITES

Deploying an architectural concept across national and international brand networks

Headquarters and offices Public projects Town councils Unique and prestigious sites

RÉPONSE GROUP DELIVERS TURNKEY FIT OUT SERVICES FOR…

RÉPONSE GROUP, USING OUR KNOWLEDGE AND EXPERTISE TO BREATHE LIFE INTO YOUR PROJECT

ANALYZING AND SCALING the overall project before starting the works

SCHEDULING AND OVERSEEING your interior work project

CONTRACTUALLY GUARANTEE respect of budget and deadlines

RÉPONSE GROUP BELIEVES IN TRANSPARENCY, KEEPING YOU INFORMED AT EVERY STAGE OF YOUR

PROJECT

CREATING OR ANALYZING your technical specifications

OPTIMIZING the treatment of snagging list

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25 years of experience

270 specialized team members, including

84 Million € turnover in 2013

8 sites in France, in Italy and USA

850 projects per year

A market leader in retail store fit out

Decoration and interior design professionals

Italian bespoke furniture

RÉPONSE GROUP, BEST IN CLASS FOR YOUR FIT OUT PROJECTS

35 Master carpenters 24 Engineers 28 State-certified architects

330 Réponse-label sub-contractors

3 operational entities, working in harmony

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QUALITY AND PROFITABILITY FOR A PERMANENT EXCELLENT SERVICE

A constant search for beauty Attention to detail and an eye for a job well

done Finding the most economical solutions Overcoming snagging list without delaying

your business

WORKING TOGETHER TO BRING YOUR DESIGN TO LIFE

Understand your company’s values Immersion in your corporate culture Improving the effectiveness of your site

A team of experts changing your projects in reality

Master fit out in occupation Specific expertise, such as disabled people

accessibility and environmental regulations

A NEW CUSTOMER FOCUS TO GUARANTEE PEACE OF MIND

A unique and exclusive working organization A team leader with a dedicated team of

specialists Complete transparency for our clients Feedback is welcomed and lets us constantly

improve the quality of our service

OUR VALUES MAKE US DIFFERENT

TO IMPLEMENT YOUR ARCHITECTURAL VISION A 360°APPROACH

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HR

Eric VARACHE

CFO

Philippe FROMENT

C.O.O

Christophe GELLE

Quality and Health & Safety

Jocelyn MAYAUD

General Council

Alexandre ACHA

Regional Manager

Nicolas PEUCH

Procurement

Raphaël GEORGE

C.E.O

Bernard RICHERME

Avignon Agency

Toulouse Agency

Paris Agency

Nantes Agency

Regional Managers Hervé PICARD

Nicolas JACOB

Regional Manager

Gabriel GERMAN

Sales Manager

Frédéric BEZAUD

Chambéry Agency

WORKING TOGETHER TO BRING YOUR PROJECT TO LIFE…

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Your Project Manager leads a specialist team dedicated to your company

AN OPTIMIZED COMPANY ORGANIZATION, A GUARANTEE OF EFFICIENCY

Technical analysis of the concept with our Architects, floor plan adaptation with our Designers, technical specification analysis with our Quality Surveyors, organization and oversight of administrative processes.

Complete oversight and handling of all regulatory and organizational procedures.

The assembly of your team, including careful selection of external agencies, scheduling and operational management.

Coordination of external entities and master agreements.

Any snagging list resolution in less than two weeks after the works handover and supplying a final statement in less than a month.

As your single point of contact, the Project Manager oversees the project framing and scaling from the very beginning, coordinating :

Feedback and assessment with the project supervisor.

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PROVIDING VISION AND SOLUTIONS FOR DISABLED ACCESS

With the objective of maintaining independence for disabled people, the law from the 11th of February 2005 has created the idea and desire for an « everything for everyone » society.

The REPONSE Group is committed to providing a dedicated accessibility service with:

Professional training for our team members

An accessibility expert within REPONSE: one of the representatives of the French Paralytic Association for the Paris Police Prefecture

An « Accessibility expert » for your shop or your site

Disabled access plans for public-access refurbished sites with surveys and figures.

Technical solutions helping you to bridge gaps in your accessibility structure, or to bring your existing buildings up to date with the new standards.

OUR 110 EXPERTS IN DISABLED PEOPLE ACCESSIBILITY ARE READY TO TAKE CHARGE AND ENSURE A PERFORMANCE AFTER THE MAJOR WORKS ARE COMPLETE.

This means understanding the technical rules to implement, complying with the new standards in force from the 1st of January 2015, avoiding work authorization (and even starting) refusals because of non-compliance points accumulated…

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RÉPONSE GROUP AND OUR COMMITMENT TO THE ENVIRONMENT

The construction industry is now considered to be the worst offender for energy consumption and greenhouse gas emissions.

To fight this, RÉPONSE Group is taking a stand and adopting a strategy to

ENHANCE OUR GREEN CREDENTIALS AND MINIMIZE THE IMPACT OF OUR CONSTRUCTION SITES.

Our daily commitments aim to reduce our impact on the environment and offer a cleaner, greener, eco-responsible way to fit out : Making regular heat and energy consumption reports.

Prioritizing the use of « eco-label » materials. Systematically working to improve our sites’ acoustic comfort and air

quality. Implementing a rigorous tracking system for the treatment, recycling

or reprocessing of our waste. Ensuring that we keep the environment around our sites clean. Simplifying and reduce the maintenance costs and develop our

paperless offices.

Furthermore, a multidiscplinary team is now working within RÉPONSE Group to develop our skills and understanding about the techniques and products which help to improve our buildings’ energy consumption and ensure sustainability.

Commitment to

Sustainable

Development

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Marking out and cordoning off the restricted access worksites.

Protecting and preserving the existing works.

Organizing and optimizing the movement of workers, materials and supplies and the removal of detritus.

Creating a plan for material storage and working areas which fully respects all safety/fire regulations.

Coordinating, supervising and optimizing interventions by sub-contractors.

Making full use of health protection systems: boards, beams, anti-dust screens, noise-reducing vertical film walls…

Keeping noise pollution to a minimum, using harmless and odorless products.

Ensuring that the site remains extremely clean and complies with all hygiene standards.

Demanding exemplary behavior and complete discretion from our site workers.

A RÉPONSE SPECIALTY : FITTING-OUT IN OCCUPATION

So you don’t have to interrupt your activities and to ensure the comfort and safety of your customers, the RÉPONSE Group can refurbish sites which are still in use.

WE TAKE SPECIAL PRECAUTIONS AND ORGANIZE OUR WORK IN PHASES TO MINIMIZE RISK AND DISTURBANCE TO YOU AND YOUR CUSTOMERS.

This procedure consists, starting from the conditions required to conduct your own work, of carrying out an expert risk assessment and ensuring an HSP* program is implemented throughout the project by:

* Health and Safety Protection. 9

QUALITY, HEALTH & SECURITY

The QH&S department defines Quality, Health & Safety Policies

It evaluates policies application

It analysis customer satisfaction surveys with the site team

It implements corrective actions to improve the processes

In 2012, RÉPONSE has been graded 4.3 out of 5 by its customers.

Reporting directly to the CEO, the QH&S acts independently :

The site team is commited to deliver the highest quality project

Sub-contractors are briefed on yours expectations prior to the works

Sub-contractors are assessed and debriefed by the Project Manager right after the works handover

Your Project Manager is responsible for resolving snagging list and handover the works

You are proposed to fill out a “Customer Satisfaction Survey” and share your feedbacks

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AVERAGE BY CRITERIA

Final acceptance

Quality of service delivery

Technical management

Compliance with project

specifications

Deadlines respect

Administrative management

General behaviour

Relational Construction site running Safety

Standards

Ave

rage

4 - OPERATIONS PRIOR TO ACCEPTANCE

6 - COMPLETION OF OUTSTANDING WORK REQUIRED FOR FINAL ACCEPTANCE

5 - ACCEPTANCE OF WORK

ONE GOAL, NO SNAGGING LIST

3 -COORDINATION OF THE WORK

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1 - SITE PREPARATION

2 - PROJECT LAUNCHING MEETING

RÉPONSE Group is specialist in shopfitting solutions for worldwide large-scale networks.

RÉPONSE Group acquired great experiences and fit out know-how skill to

ensure results in terms of implementing your architectural concepts.

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REFERENCES: MC DONALD’S / KIKO/ NESPRESSO / LA POSTE / GROUPE FLO/ UNIQLO / APPLE / FOOT LOCKER / LA CRIÉE

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With our renowned team of presitigious Architects and demanding Project Leaders, the RÉPONSE Group can draw from a wealth of technical skill to combine beauty, exceptional quality and architectural prowess.

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REFERENCES : PALAIS DES BEAUX ARTS DE LILLE / L’OBSERVATOIRE DE PARIS / MUSÉE DES ARTS PREMIERS DE PARIS

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Whether creating headquarters or refurbishing offices, the

RÉPONSE Group is there. We also operate on public sites

and carry out universal fitting-out work for any client. Thanks

to our expertise in materials and their properties, the Group is

here to advise you on fitting-out your spaces to meet even

the strictest regulations, especially in the medical industry.

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REFERENCES : AFFINE / ALBINGIA / BAKER & MC KENZIE / BNP PARIBAS / APRIL / CELTIPHARM / CENTRE NATIONAL DES PROFESSIONS DE SANTÉ 16

Bernard RICHERME President

Tél : 01 44 54 61 00

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www.reponse.fr