SAP_Testing_Service_Offerings_Overview_2014_ .FR.pptx

Innovation Testing EMEA

TESTS SAPOFFRES DE SERVICE

© 2014 SAP AG. Tous droits réservés. 2Confidentiel

Atténuation des risques grâce aux services SAP Innovation Testing

• Réduire les risques projet !

• Eviter les escalades !

• Accélérer et gagner en agilité dans nos projets sans sacrifier la qualité !

• Renforcer le succès de nos clients !

• Garantir une signature de procès-verbal sans accroc !

• Gérer le changement de façon efficace aussi en période d’escalade !

• Accès instantané à la qualité et aux performances du système !

• Donne des orientations basées sur les informations dela gestion de programme – (par exemple module en retard, module nécessitant une assistance supplémentaire)

• Manoeuvrer le bateau pour éviter les écueils !


Avantages principaux

Pourquoi faire appel aux services de test SAP

Evaluer rapidement leur paysage logiciel pour améliorer la qualité et les performances de leurs applications SAP et les processus métier afférents

Repérer les domaines auxquels consacrer temps et énergie

Fournir des applications de meilleure qualité

Passer en production à temps

Réagir rapidement et souplement aux changements métier

Diminuer les risques de sous-performance et dépassement de budget

Diminuer le coût total de possession et faire des économies

Tests et évaluations de stratégie ALM

Réduire les coûts de développement et maintenance des activités de test

Définir des accélérateurs de test pour accélérer les processus de test

Maintenir la qualité tout au long du cycle de vie des tests

Préserver la qualité tout au long du cycle de vie logiciel

Développer un plan de réalisation de centre d’excellence

Prendre les bonnes décisions pour sélectionner les outils de test

Elaborer une feuille de route ALM et tests à court et long terme pour le client

Tests de performance

Diminuer les risques liés aux migrations

Amélliorer les performances de l’application en identifant, isolant et résolvant les goulots d’étranglement

Accélérer les cycles de déploiement en résolvant les problèmes de façon précoce

Améliorer l’efficacité opérationnelle en réduisant les coûts d’assistance, en augmentant la capacité utilisateur, en améliorant les temps de réponse applicatifs et en réduisant de taux d’échec applicatif

La voiture de sport ne fait-elle pas que fonctionner mais comment réagit-elle à pleine vitesse

Réduction des coûts des infrastructures et de développement

Tests fonctionnels et automatisation

Raccourcir les cycles de tes

Choisir et maîtriser les logiciels d’automatisation

Développer des scripts automatisés pouvant être réutilisés régulièrement pour garantir la qualité des applications

Améliorer l’efficacité en passant d’un environnement de test manuel à un environnement de test automatisé

Exigences de conformité du reporting et la gestion des tests vous permet-elle d’y satisfaire ?

Mise en conformité pour SOX, FDA ou autres exigences de la documentation – feuille de route six sigma ?

Finance – vérification de comptes, audits (requêtes système – rapports de test et documentation pour montrer les processus)

Etes-vous satisfaits de la supervision et du reporting des tests ?

Réduction des risques!


De six semaines à deux heures – AkzoNobel, une implémentation client réussie

(vous pouvez aussi cliquer sur ce lien)

NB : cette video se trouve à une adresse externe

https://www.dropbox.com/s/4yks69v4xq98fm0/AZKO_NOBEL_ALM_and_Testing_SuccessStory.mp4

https://www.dropbox.com/s/4yks69v4xq98fm0/AZKO_NOBEL_ALM_and_Testing_SuccessStory.mp4


SAP EMEA Innovation Testing – Qui sommes-nousServices de test SAP EMEA

Off res de serv ice

Evaluation de test

Périmètre des tests

Atelier de stratégie de

déploiement des outils de test

Projet pilote

Optimisation des tests

Formation

Gestion des tests

Tests fonctionnels


Automatisation des tests

Installation et configuration

Stratégie des données de test

Installation et personnalisation

de TDMS

Pays-Bas

Allemagne

France

Italie

Ibérie

MENA

Global

Pour toutes les technologies SAP et non SAP


Aperçu des services de test SAP


Tests fonctionnels

Gestion des tests



Atelier de stratégie de déploiement des outils

de test

Implémentation

de TDMS


Installation & configuration

Formation

Gains rapides

Projets d’envergure

Calendrier de projet

Projets au fil de l’eau

Autres projets


Evaluation de test

Projet pilote


Comment vendre des services de test SAPRepérer les opportunités de vendre des services – 3 approches

Vente d’offres de service de test SAP

C : cycle de vie de

projet

B : points critiques des tests

A : maturité des tests

Logi

ciel

et

serv

ices


Approche A : Testing Maturity Model Integrated®

Adapté du MIT

− Organisation des

tests− Test des rôles clés

SI− Tests basés sur

les besoins

Intégration

3

− Culture de la

Qualité− Composants de

test réutilisables− Mesures de test

Gestion&

Mesure

4

− Amérioration

continue− Prévention des

problèmes− Optimisation des

processus

Optimisation Prévention des problèmes & contrôle de la

Qualité

5

− Tests planifiés − Politiques définies− Environnement de

test

2

Définition de phase

1

− Tests ad hoc− Débogage

Phase initiale

Processus définiAccent sur la détection de problèmes

Intégrer les tests dans le CVDLExigences fonctionnelles

Mesure de processusRevues tout au long du CVDL

Amélioration de processusPrévention des problèmes

Plus de 70% des entreprises sont jugées de niveau 1 sur le chemin du niveau 2

Ma

tu

rit

é d

es

te

st

s

T e m p s


Approche A : Testing Maturity Model integrated®

Positionner les services SAP

Adapté du MIT

Ma

tu

rit

é d

es

te

st

s

T e m p s

2

Définition de phase


Projet pilote

Formation

1

Phase initiale

Atelier de stratégie des outils de test

Optimisation Prévention des problèmes & contrôle de la

Qualité

5



Intégration

3

Gestion des tests

Tests fonctionnels


Evaluation de test

Gestion&

Mesure

4



Implémentation de TDMS


Approche B – Points critiques des tests clientServices SAP qui peuvent répondre à différents besoins client

Clie

nt

Bene

fit

On Time on Budget delivery

Improved operational efficiency &effectiveness

RiskReduction Test Audit

Third party supplier management

Reduced TestCosts

Fewer defectsin production

Processimprovement

Improvedtest efficiency& effectiveness

IndependentComplianceVerification

Test Assessment

Test Scoping

Test Tools Strategy Workshop

Pilot

Test Management

Functional Testing

Test Automation

Performance Testing

Test Optimisation

Test Data Strategy

TDMS Implementation

Install & Configuration

Training

Serv

ice O

ffer

ings


Approche C – Cycle de vie de projetVente de services à différentes étapes du cycle de vie d’un projet de test

Planifier Réaliser Exécuter

Evaluation de test


Projet pilote

Formation

Atelier de stratégie de

déploiement des outils de test



Gestion des tests

Tests fonctionnels


Implémentation de TDMS

Automatisationdes tests

Optimisationdes tests

Merci !

Votre contact SAP EMEA Testing :


ANNEXES

•Annexe A – Glossaire

•Annexe B – Questions préliminaires


Appendix A: Glossary of services (1 of 7)

Service Name

Description Business Benefits Pain Points

Test Assessment

Based on experience, our consultants compare the customer’s test procedures with SAP testing best practices and identify optimization potentials for the customer’s existing test organization.

An optimized review of test strategy and processes incorporating SAP best practicesPotentially reduce the number of involved staff and time resourcesAssociated cost savingsUtilization of recommended test toolsSafeguard SAP projects Minimize the costs of customer test activitiesAn independent review of client’s current test processesUnused testing tools and licenses

Number of defects in production increasing Severity of defects in production increasing Test Process doesn’t conform to standard Test Team on critical path to live deployments Test Process inconsistent or ad-hoc

Test Scoping The testing work that needs to be accomplished to deliver on time and on budget, including resourcing

Based on SAP past experienceIndependent

Client is embarking on a major SAP projectClient is unsure how long testing will take with their upcoming projectIndependent review of scoping exercises and techniques is required



Service Name


Test Tools Strategy Workshop

A workshop to gain an essential overview of the SAP test tool strategy and SAP's test tool portfolio. In dialogue with SAP test tool experts, the workshop aims at providing a basis for decision on which test tools to use in the different testing stages of the client‘s projects. Additionally the SAP testing service portfolio will be presented.

The customer receives an overview about the SAP test tool strategy and the capabilities and features of SAP's different test tools. The customer gains basic knowledge about the optimized management of test processes to reduce the number of staff and the time for the planning and execution of testing through the use of SAP testing tools. Introduction of Solution Manager to provide a transparent test lifecycle

Client needs precise recommendations regarding the selection and deployment of appropriate test tools. Client has shelf ware tools and requires guidance on which set of tools best fits their test process, requirements and goals.

Pilot Demonstration of the feasibility of optimisation solutions identified during the test assessment phase. This exercise is usually small and not a complete implementation

Reduce risk by investigating unknownsDemonstration of solution to business

Test assessment has identified some optimisation solutions that need further investigationThe client’s landscape is complexThere are some unknowns in how a solution could workThe client would like to see a working demonstration



Service Name


Test Management

Providing experienced SAP consultants to manage client’s testing effort. This could be managing the client’s own test teams, third party test teams or offshore teams

Reduce risk using SAP experienced consultants to manage the test effortIndependent test managementAdopt compliance proceduresTransparency of test activities

Client needs help in creating or improving a test strategy or test processesClient wants SAP experienced consultant to oversee test management activities

Functional Testing

Verification against requirements and design documentation using manual testing techniques

Reduce risk using SAP experienced consultants to deliver the test effortIndependent verificationAdopt compliance proceduresTransparency of test activities

Client does not have an experienced test teamDevelopment and Test teams indistinctDemand for test is peaks and troughsTest process inconsistent and/or ad-hoc



Service Name


Performance Testing

Validating the performance of the application & isolating problems in the application before deployment. This service may optionally include the installation and configuration of SAP Load Runner by HP

Increase performance by quickly identifying, isolating and/or resolving bottlenecksCan mitigate performance risksAccelerate deployment cycles by locating and fixing problems early in the project lifecycleImprove reliability, agility, and responsiveness of its data system

New system, concerns about adequate performance and scalability Replacement technology – e.g. infrastructurePlanned increase in Business volumesChanged Business organisationNew or greatly changed Business ProcessesPerformance Test Tools purchased but unused

Test Automation

Assist customers in automating the testing of SAP business processes. This service may optionally include the installation and configuration of SAP Quality Center by HP (QC), SAP Test Acceleration and Optimization (TAO), HP Business Process Testing (BPT) add-in, SAP Solution Manager – Test workbench, and the SAP Solution Manager Adapter for HP Quality Center as required.

Increase test coverageIncrease test time as tests can be run 24 x 7Run the same tests each time every timeEasy to introduce data variantsRun same scripts across multiple platformsReusable, easy to maintain test scriptsReduce script execution time and free up resourcesEnable comprehensive testing

Constantly repeating manual testsRegression testing forms large percentage of Test programmesPurchased automation test tools unusedRequired test coverage impractical but data-driven Automation can increase this



Service Name


TDMS Implementation

The SAP Test Data Migration Server helps customers to set up non-production systems (such as development, test and training systems) based on a reduced volume of data. This service helps customers to implement, configure and utilise SAP TDMS.

Consistent data extraction from the production systemCreate test landscapes with a significantly lower volume of dataReduce infrastructure and maintenance costs due to a reduced volume of data. Improved quality of data for development and training activitiesIncreased flexibility to work on multiple IT projects in parallel by being able to refresh single clients individuallyGood data quality and up-to-date production data

Setting up test data is very labor and cost-intensive. Client refreshes data each time by creating a complete system copy. which duplicates more data than the test clients require. Client requires frequent test data refreshesTest data quality is poorThere is a requirement for data obfuscation for testing

Test Data Strategy

Creation of a data strategy that describes the overall approach for defining data requirements, creating, maintaining and disposing data required for testing.

Communication to those that require data for SAP projectsConsistent approach across SAP projectsLinkage into test strategy

Client does not understand their test data needsThere are inconsistent ways of obtaining test dataThere is no governance around the quality of test dataObtaining test data is complicate, resource intensive and takes too long



Service Name


Install and configuration

Installing and configuration of SAP test tools such as SAP Solution Manager, SAP Quality Center by HP (QC), SAP Quick Test Professional (QTP), SAP Test Acceleration and Optimization (TAO), HP Business Process Testing (BPT) add-in, and the SAP Solution Manager Adapter for HP Quality Center

SAP experienced installation and configurationSave time and costsReduce risk

Client does not have knowledge in installing and configuring SAP toolsClient needs guidance

Training Bespoke training and mentoring in SAP test tools testing best practices.

Bespoke client specific trainingTime and cost saving

Client needs to understand how to use the SAP tools and best practices in relation to their own test organisation



Service Name

Description Business Benefits

Pain Points

Test Optimisation

This service offering supports customers with a special focus on optimizing software quality assurance and software testing. Optimization potentials can be identified during the planning phase and can be realized with the help of the SAP Solution Manager. The customer receives a high level plan on how time and cost savings can be realized.

Optimize current test procedures using SAP expertise and best practicesSafeguard testing investmentIntroduction to SAP recommended testing tools Potential resource saving opportunities

Client believe current testing process is not efficientClient requires an independent view on their test organizationClient wants to understand the automation potential for their test organizationDemand for Test Resources is peaks and troughsOwn Test Resources lack formal test training or are non-specialistsNeed to reduce testing costsNo formal Test Process in placeDevelopment and Test teams indistinctTest resource lacks formal trainingLost control of the Quality Assurance functionTest process inconsistent and/or ad-hoc


Appendix B: Discovery Questions

Question

1 Do you have a test strategy?

2 Do you have a dedicated test team?

3 What testing tools do you use?

4 How long does your testing effort take?

5 Do you have structured, organised test assets?

6 Do you do test automation?

7 Do you do performance testing?

8 What are your testing pain points?

9 How mature is your testing process?

10 How many defects do you find in production after go live?

11 Do you use third party resources for your testing effort?

12 How do you know when you have finished testing?

13 Does your testing effort need to comply to any standards or legislation?

Documents

SAP_Testing_Service_Offerings_Overview_2014_ .FR.pptx