Cours de GRH (Gestion des ressources humaines) partie 3

8/8/2019 Cours de GRH (Gestion des ressources humaines) partie 3

1/11

@huwdof ghu [huuox{ehu Lxacdfhu y{ojYcw{den ADELHBHWWD

Bhu cewdzdwu oy{cwdoffhbbhu

[L hw cewdzdwu uw{cw`dsxh

Of fh yhxw ycu gwcelh{ 3 {he{xwhahfw gh bc ybceh

uw{cw`dsxh&,gdjjdedbh gh {he{xwh{ > elod| BW$

Of fh yhxw h|cadfh{ xf {he{xwhahfw cxw{hahfw sxh yc{ xfh

dfuh{wdof gcfu bc yobdwdsxh gh bhfw{hy{duh& ,yobdwdsxh ucbc{dcbh"

{hbcwdof uoedcbhu$

Of uokbd h {jbeld{ ux{ elcsxh {he{xwhahfw gh acfd{h

dfgyhfgcfwh ghu y{eghfwu&

Eoludof gsxdyh yh{jo{acfeh gh bsxdyh& Bhu `{cfgu acfc`hx{u

uczhfw uhfwox{h{ ,sxcfg xf aoahfw goff wx cu {xuud yox{ zow{h

ec{{d{h y{ojhuudoffhbbh hw {xuudh zow{h sxdyh" zoxu hfwox{h} ghu

dfgdzdgxu h|ehbbhfw$&

[he{xwh{ xf aoxzhahfw gdjjdedbh yox{ xf acfc`hx{" ux{woxw hf J{cfeh&

Xfh jodu sxh ehuw hfw{" ehuw gdjjdedbh gh uo{wd{&

Xf aoahfw goff" bc ecfgdgcwx{h gh bdfgdzdgx fh eo{{huyofg ycu cx ybcf

uw{cw`dsxh& Xfh youwh hf eoaah{eh dfwh{fcwdofcb cbbh{ cdbbhx{u yox{ 5

cfu 1 udb eo{{huyofg bc uw{cw`dh yh{uoffhbbh ox aogh gh exbwx{h

,jcadbbh" ac{d" hfjcfwu$

[jbeld{ sxhuw!eh sxof zhxw hw yc{ {cyyo{w sxod& Bc uw{cw`dh

yh{uoffhbbh . uw{cw`dh eo{yo{hbbh ,sxhb dfgdzdgx sxd eo{{huyofg sxod?$ Db

t c xf gecbc`h hfw{h eh sxh bof zhxw hw eh sxh zoxu whu&!!!kckt!udwwh{ df

Cxuw{cbdh

Yobdwdsxh ucbc{dcbh hfecg{h" bdadw hw ud hf jceh gh foxu sxd zoxbofu ghu

y{dahu" uwoen oywdof cbo{u fof1 ehbxd!b fh ah eofzdhfw ycu&

Of godw jcd{h bh yc{wc`h ,ubhewdof$ hfw{h gdjj{hfwhu dfgdzdgxhbu czhe

bhx{u jo{ehu hw jcdkbhuuhu eh{wcdfu eo{{huyofghfw hw gcxw{hu fh

eo{{huyofghfw ycu&,fh {he{xwh ycu bc aah acfd{h$

3


2/11


Okmhewdj . yh{uoffcbdw ehuw bhfuhakbh gh EZ sxd eo{{huyofg ox ycu

bhfw{hy{duh&

Czod{ xfh zdudof AW hw BW gx yh{uoffhb hw gx acfc`hahfw&

Of c khuodf gh eofuw{xd{h 3 yh{uoffcbdw /3 ecfgdgcwx{h yc{ {cyyo{w 3

okmhewdj&

Okmhewdj gh bhfw{hy{duh ux{ 3 uhewhx{ eofoadsxh Eh uhewhx{ zc aogxbh{

bdfgdzdgx ,huucth{ gh zoxu uyedcbduh{ gcfu 3 goacdfh sxd zoxu ybcduh}

,ybcf uw{cw`dsxh jxwx{$ huwcaydbb ycu bh uhewhx{ gcewdzdw gcfu bhsxhb

ox c w{czcdbb

Gdjjdedbh gh uhf uo{wd{" cbbh{ zh{u xf cxw{h&

Sxhb sxh uodw bh goacdfh gcfu bcsxhbbh of hfw{h" of huw zdwh dghfwdjd

huwcaydbbhu" wdsxhwwh

Of {hy{h ec{ db ft c ycu khcxeoxy sxd eo{{huyofg cx yobdwdsxh

uw{cw`dsxh gh bhfw{hy{duh&

Bhfuhakbh gh bc ec{{d{h hw gzhboyyhahfw yh{uoffhb uw{cw`dh

yh{uoffcbdw . uw{cw`dh eo{yo{hbbh

Bh {he{xwhahfw

Bhu okmhewdju

Gwh{adfh{ bc eofjd`x{cwdof gx ox ghu youwhu yox{zod{

Hf wh{ah gh Whelfdedw ycu zdghfw gjdfd{

[hbcwdofu Lxacdfhu czhe sxd of zc w{czcdbbh{? Bc yh{uoffh hf eofwcew

czhe sxd ? &&& {cf` ld{c{eldsxh,elhj" uoxu!elhj&&&$

Eoaaxfdecwdof ehwwh yh{uoffh zc ahww{h ghu dfjo{acwdofu" {hehzod{

ghu ahuuc`hu,w{cfujo{acwdof czhe bhu cxw{hu$

@huwdof eofw{dkxwdzh = huw!eh sxh ehwwh yh{uoffh zc `{h{ jbx|

c{`hfw

uwoen

Eofjd`x{cwdof ghu youwhu Of zc zod{ sxhb huw aof awdh{ ?

;


3/11


w{czcdbbh gcfu 3 hfw{hy{duh ac{dwdah 1 `huwdof gx eofwcdfh{ 1

whelfdsxh,ECA E@A$

[hy{h{ hw dghfwdjdh{ bhu yh{uoffhu uxuehywdkbhu

Zod{ ud bc yh{uoffcbdw gh bdfgdzdgx eo{{huyofg bc yh{uoffcbdw gh

bhfw{hy{duh& Cx ghb gx EZ" db jcxw zod{ ud bc yh{uoffcbdw gh bdfgdzdgx

eo{{huyofg bc yh{uoffcbdw gh bhfw{hy{duh, uc yobdwdsxh" uhu

okmhewdju$&Cbeldadh hfw{h bdfgdzdgx hw bo{`cfducwdof

Ahww{h hf ybceh xfh kcwwh{dh gh whelfdsxhu yh{ahwwcfw

gcwwd{h{ bhu ahdbbhx{u ecfgdgcwu&

Oxd yox{ bhu whelfdsxhu ,`{cylobo`dh" }ogdcsxh hwe&$ Acdu db jcxw `c{gh{

uof oydfdof& Bhu whelfdsxhu godzhfw {huwh{ ghu whelfdsxhu&

Ahux{h bdaycew gx {he{xwhahfw ux{ bo{`cfducwdof `f{cbh gh

bc uw{xewx{h&

O{`cfduh{ xfh kcfsxh gh {huuox{ehu yowhfwdhbbhu gh ecfgdgcw

hf dfwh{fh hw h|wh{fh&

Ycu ghu gwcdbu yh{uoffhbu 1 gdue{dadfcwdof ,gdzo{e ux{ ac{d >

loaouh|xhb ux{ lw{o hwe&$

Czod{ gh bdfjo{acwdof oxd" acdu ycu gdfjo{acwdof gdue{dadfcwdof&

Xwdbduh{ bc yobdwdsxh gh {he{xwhahfw eoaah oxwdb gh

y{oyc`cfgh

Ehbxd sxd {he{xwh 1 yxkbdedw w{czh{u {he{xwhahfw&

Jo{ah gh yxkbdedw" gh kdhf!w{h

C acfdh{ czhe y{xghfeh

Uh jcadbdc{duh{ czhe bh ac{el gx w{czcdb

utuwah gh @oxbosxh ,BAGH$

{`xbd{hahfw bhu utuwahu elcf`hfw,ghu gdybahu$

uczod{ sxhbu uofw bhu dfwh{zhfcfwu !!!! bhu uhewhx{u

!!!! bhu gkoxelu

5


4/11


!!!! bhu jo{acwdofu hxhu

Jcd{h xf kdbcf jdfcfedh{ hw ahux{h{ bhu hfmhx| gx {he{xwhahfw&

;899 / aodu whayu yh{gx

8899 / {he{xwhahfw c{`hfw yh{gx ud ox uh ybcfwh

eoffcw{h bc b`dubcwdof / bh {he{xwhahfw

eoffcduucfehu ghu cdghu

czod{ 3 zdudof BW gh bc yobdwdsxh ucbc{dcbh uoedcbh

Db jcxw h|ybdsxh{ 3 bcxàhfwcwdof hw ycu gh bcxw{h& Ecu udfof j{dewdofu

Bhu jcewhx{u gdfjbxhfeh dfwh{fh hw h|wh{fh

H|wh{fh

eofmofewx{h eofoadsxh

bhu jcewdofu gdfjbxhfeh h|wh{fh

bcww{cewdzdw gh bc uw{xewx{h,[hfcxbw" Fondc$ ghu foau sxd cwwd{hfw

bcww{cewdzdw ghu foxzhcx| awdh{u

gcfu y{had{h gx whayu 1 phk Acuwh{" ac{nhwdf` W{dkcb

bc b`dubcwdof gx w{czcdb hw bhu cdghu bhakcxelh

bc boecbducwdof ò`{cyldsxh gh bc uw{xewx{h

cx Tzhu Aofwcd`fh Yc{du 1 Pop # Dfwh{fcwdofcb hf Y{ozhfeh

bc`{ahfw

bhu jcedbdwu ,bhu eobhu dfwh{fcwdofcbhu$" y{oelh g3 c{oyo{w" }ofh

ò`{cyldsxh yc{ {cyyo{w cx ebdacw" eofehfw{cwdof ghu eoaywhfehu$

Bh gdybah" bh awdh{" bc sxcbdjdecwdof

acdu c c whfgcfeh gh kcduuh{

Dfwh{fh

7


5/11


Dfwh{{hbcwdof hfw{h bh {he{xwhahfw hw bhu cxw{hu cewdzdwu gh bc

`huwdof ghu {huuox{ehu lxacdfhu&

Xfh ybceh gh ec{{d{h gh{{d{h bh {he{xwhahfw

bc {axf{cwdof ,yobdwdsxh ucbc{dcbh$

bc uwckdbdw hw bc uex{dw gh bhaybodh ,Koxt`xhu" Dnhc" Ks$

Bcakdwdof ,yoxzod{ gc{`hfw$

kofg gh ec{{d{h

bc ec{{d{h y{ojhuudoffhbbh ,whelfdsxh c`{ahfw$

bhu lo{cd{hu gh w{czcdb !!!bhu eof`u

Bo{`cfducwdof gx {he{xwhahfw

Bh y{ojdb gh youwh =

bahfw gh whelfdedw cww{dkxwdof aduudofu {bh

youdwdoffhahfw ld{c{eldsxh

fdzhcx gh bo{`cfd`{caah

bahfw jdfcfedh{

cwwhfwhu gh bc uw{xewx{h =

gh`{u gh yh{jo{acfeh

youwh zobxwdj ox fof zobxwdj

jo{acwdof eoaybahfwcd{h uxdz{h

h|y{dhfeh gcfu bc jofewdof

goxkbh w{cfelcfw yowhfwdhb" cgcywcwdof yc{ {cyyo{w xf cxw{h sxd c ybxu

gh whayu gh w{czcdb sxd fh bhuw ycu

aokdbdw `o`{cyldsxh

daybdecwdof gcfu bc zdh gh bc uw{xewx{h gcfu bc exbwx{h gh

bhfw{hy{duh

bh y{ojdb gx ecfgdgcw =

sxcfwdw {hsxduh

{j{hfehu

8


6/11


bahfw gdzh{u" }ofh glckdwcw , eoxybh W@Z uwckdbdw$

gduyofdkdbdw , xf foxzhcx elcbhf`h" mh zcdu ao{`cfduh{ yox{ bh

jcd{h$

Bh eofwh|wh =

ycu ghx| {he{xwhahfwu dghfwdsxhu

ac{el gh bhaybodh ,48( ghu F uofw ecelu gx koxelh

bo{hdbbh$

bh ac{el dfwh{fh gh bc uw{xewx{h ,bhu ecfgdgcwu yowhfwdhbu hw

{hbu$

@huwdof gh bc ec{{d{h hw bc aokdbdw

Gh fou mox{u" bc fowdof gh bc ec{{d{h" ycu uhxbhahfw {uh{z cx| ecg{hu"

h|whfudof zh{u woxmox{u eoxelhu uoedoy{ojhuudoffhbbhu&,of zhxw {he{xwh{

bhu `hfu sxd uofw hf eofgdwdof$

W{czcdb hfg{odw o of zc yoxzod{ uycfoxd{

Bhu cxwogdgcewhu

,Dayo{wcfw yox{ acfc`hx{ = Sxhbbh youudkdbdw zc!w!of ojj{d{ eh{wcdfhu

yh{uoffhu yox{ jcd{h ec{{d{h ?$

Cxuud ghu elouhu sxd ghzdhffhfw youudkbhu

Yoxzod{ aah gh ucdud{ boeecudof hw gt c{{dzh{

bc jo{eh gh bhfw{hy{duh {hyouh ux{ bhu dfgdzdgxu

bhu bahfwu gh aowdzcwdof uelac ebcuudsxh

yoxzod{,yoxzod{ `{h{ gh bc udwxcwdof gdjjdedbh$

C{`hfw whelfdsxh,y{ojhuuhx{

:


7/11


Ybxww whelfdedhf hw

w{czcdb c`{ahfw$

C`{ahfw

Lduwo{dsxh =

! Czcfw :9bhu haybothx{u {he{xwcdhfw bh [L gofw dbu czcdhfw bhu

khuodfu uoxu uh uoxedh{ gx {huwh&,:9dbu ofw ycuu woxwhu bhu

zobxwdofu dfwhbbhewxhbbhu > khcxeoxy ghaybodu$

! :9/09 eofehywdofu gh ec{{d{h,mh uxdu ybxu bhz$

!


8/11


Bhu uoxk{hucxwu gx ac{el gh bhaybodh hw bc zobofw

gdfgdzdgxu gh ybxu hf ybxu foak{hx| gh {xuud{ bhx{ zdh ybxww

sxh gh {xuud{ gcfu bc zdh huw gh fou mox{u xf wlah eox{caahfw

{yofgx sxd koxbhzh{uh bc fowdof gh `huwdof gh ec{{d{h&

Ec{{d{h oxd acdu xfh eh{wcdfh bdadwh ! yltudsxh

!! yutelobo`dsxh

y{o`{huudof ec{{d{h ,bhu `hfu hf y{o`{huudof huecbdh{u$

{xuud{ uc zdh uxkmhewdzh c{`hfw

yoxzod{

[cduofu hw aowdju ghu dfgdzdgxu

ubhzh{ yc{ {cyyo{w uc eofgdwdof uoedcbh

ubhzh{ yc{ {cyyo{w uc youdwdof ld{c{eldsxh gh gyc{w yox{

ubhzh{" db jcxw uoxzhfw elcf`h{ gh youwh gh uoedw yox{ `c`fh{

adhx|

czod{ xfh {axf{cwdof ybxu bhzh

elodud{ gh {huwh{ ux{ 3 aah hf woxwh eoffcduucfeh ghu

czcfwc`hu hw dfeofzfdhfwu

zoxbod{ {xuud{

zoxbod{ gaofw{h{ uhu ecycedwu y{ojhuudoffhbbhu hf uh

ux{ycuucfw,okmhewdj e{oduucfw$

Uh jd|h{ ghu okmhewdju bhzu yox{ ucxwo aowdzh{,Eh{wcdfu

dfgdzdgxu ofw khuodfu gh jd|h{ xf okmhewdj ybxu bhz yox{ uh aowdzh{"

aah udbu fcwwhd`fhfw ycu& Hfh{`dh fehuucd{h$

Uh goffh{ xfh koffh oydfdof gh uod!aah&

jcd{h elhadfh{ uc ec{{d{h hf wcfw eofuedhfw ghu xuc`hu sxh

bof y{hfg hf wh{ahu gh uwckdbdw hw gh uex{dw ,Of y{hfg ghu

{dusxhu$


9/11


Elh{elh{ uh gduwdf`xh{" w{h {heoffx&,Yh{uoffcbdw > bhu `hfu uh

eoffcduuhfw hfw{h bhu hfw{hy{duhu" bhu dfgdzdgxu uofw {hac{sxu$

zoxbod{ goffh{ xf {hfghahfw oywdacb hf acw{ducfw uhu hjjo{wu

[helh{elh{ xfh ybxu `{cfgh cxwofoadh hw gyhfgcfeh yc{

{cyyo{w uof w{czcdb ox youwh go{d`dfh,fowcaahfw yox{ yh{uoffhu

`hu$

Czod{ bc youudkdbdw gh uh jo{ah{ hw okwhfd{ ghu gdybahu" ghu

eh{wdjdecwu" ghu {eoayhfuhu

Czod{ xfh youdwdof ld{c{eldsxh uw{cw`dsxh,Khcxeoxy gh jhaahu

zofw bc youwh gh [L$

! Dfwhbbd`hfeh gh udwxcwdof

! Mhx| gcewdof

zcdfe{h bhu elheu gx ycuu

Cjjd{ah{ uc yh{uoffcbdw elh{elh{ ghu hfw{hy{duhu sxd zofw e{hfw

ghu ed{eofuwcfehu sxd bxd yh{ahw gcjjd{ah{ uc yh{uoffcbdw

Udaybdsxh{ gcfu foxzhcx| y{omhwu

Eh{wcdfu dfgdzdgxu fcdahfw ycu gh {oxwdfh db ft c ycu gh foxzhcxw& Dbu

fcdahfw ycu

Hw{h bec{wh gh eh sxd eh gdw eh sxd uh jcdw

cfwdedyh{ bhu zfhahfwu

[helh{elh{ ghu foxzhcx| youwhu / awdh{u

Hw{h aokdbh" aodfu eboduoff

Uh {cyy{oelh{ gdfgdzdgx ox gh bdhx| `o`{cylh,mh woxmox{u jcdu

ec{{d{h Yc{du" acdfwhfcfw mh {hzdhfu gcfu ac {`dof o{d`dfh > czhe sxd

of c ghu cjjdfdwu$

Uh {hw{oxzh{ gcfu 3 cakdcfeh gh w{czcdb hw y{oydeh uof

kdo{twlah,w{czcdb gcfu bc fxdw > ehuw 3 elod| gh zdh$

w{h eoffx

uh uhfwd{ bcduh

4


10/11


Cuux{h{ uhu c{{d{hu

zdz{h uhu ycuudofu y{ojhuudoffhbbhu

[cduofu hw aowdju yox{ bc uw{xewx{h =

uhfudkdbduh{ bh yh{uoffhb `{h{ uc ec{{d{h hf t y{uhfwcfw bhu

gdzh{u czcfwc`hu

wckbd{ xf ebdacw gh eofjdcfeh

wckbd{ xf ebdacw gh w{czcdb c`{ckbh

Czod{ gx yh{uoffhb uh uhfwcfw bdk{h gh y{o`{huuh{ yc{

bhfeox{c`hahfw hw bh gzhboyyhahfw gcewdof ud`fdjdecwdzh gcfu

3 eofwh|wh gzobxwdof

Eofuh{zh{ bh yh{uoffhb eoaywcfw hw yh{jo{acfw cjdf gh

gdadfxh{ bh wx{f!ozh{ hw gduyouh{ gdfgdzdgx yh{jo{acfw&

Jczo{duh{ 3 uhfwdahfw gh jdh{w hw gcyyc{whfcfeh sxd w{cgxdw 3

gdjj{hfw" 3 gduwdfewdof yc{wdexbd{h&

Acfc`h{ 1 {eoayhfuh{ ehbxd sxd `c`fh hf J{cfeh 1 ybxww `cbdwcd{h"

fof ec{ c fdfedwh ycu w{czcdbbh{

Gwhewh{ bhu ucbc{du 3 jo{w yowhfwdhb y{ojhuudoffhb yh{ahwwcfw

cdfud gh gduyouh{ g3 {uh{zh gh AOG sxcbdjd hw cgcywckbh& E{h{

gx gzoxhahfw yox{ uo{wd{ gh bhfw{hy{duh

Gzhboyyh{ bc y{duh gh {huyofuckdbdwu hw gh bcxwofoadh yox{

gzhboyyhahfw

Gdadfxh{ bh yodgu gh bc ld{c{eldh hf cuuoxybduucfw bhu {hbcwdofu

Jczo{duh{ bc aokdbdw dfwh{fh yox{ gx ucbc{dhu ctcfw 3 koffh

eoffcduucfeh gh y{hadh{ uw{xewx{h

w{czcdbbhx{ gCxelcfw hf {hwc{g sxd gcfuh woxwh bc fxdw

Daybdsxh{ bh yh{uoffhb gcfu 3 `{cfg ghuuhdf gh bc uw{xewx{h,3

`{cfg y{omhw$

Gzhboyyh{ ghu youdwdofu gh ahfwo{" ghfw{cdgh hw gh uobdgc{dw

39


11/11


cx uhdf gx yh{uoffhb

Gzhboyyh{ ghu axbwd!eoaywhfehu" gh bc yobtzcbhfeh

Uh jcd{h xfh {hfoaah

Y{hfg{h eh{wcdf {huyofuckdbdwu 1 uh gk{oxdbbh{ 1 db jcxw jcd{h

acfedyh{ uhu yh{uoffhbu

yoduuof ydbow 1 bcuehfudof gx aofudhx{ \" bhu cxw{hu czcfehfw w{czh{u

\& , Uc{no}t![celdgc Gcwd$

Uw{cw`dh gh `huwdof gh ec{{d{h

ucyyxdh ux{ bh w{dywtsxh dac`h gh uod" zobofw" {uduwcfeh ,w{h

jo{w uxjjducfw yox{ {cbduh{ eh sxh zoxu {cbduh}$

fh ycu yhx{ gh elcf`h{ eh sxof huw&

Eoaywhfw fhuw ycu woxw uczod{" ehuw 3 aoahfw goff gh w{oxzh{ ghu

uobxwdofu sxd yh{ahwwhfw gh {uoxg{h bh y{okbah&

33

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Cours de GRH (Gestion des ressources humaines) partie 3